River Walk Florist

Negative experience: spoke to the owner and she was curt and literally told me to don't be stupid and look up her website. this is after she told me that the kids would rather go someplace else for their flowers. well I can see why!!!!

Negative experience: What ever you do DO NOT order from this sorry excuse of a flower shop. Ordered flowers for delivery I told them I did not want roses and they sent nothing but roses. They are already at full bloom and will not last but a few days. Some of the flowers are already starting to wilt. So much greenery aswell. They were rude over the phone. When the flowers were delivered they were set at the curb in the mud aswell as all of the personal information was displayed towards the road for all to see. Very rude and unprofessional. What ever you do DO NOT order from this sorry excuse of a flower shop.

Fantastic experience: My flowers were just how I ordered them. Definitely recommend ordering from here and will order again in the future.

Positive experience: I would have loved to give this florist 5 stars! I ordered online for a hospital order on a Friday afternoon. I understand why it wasn't delivered Friday or Saturday. But I had to call Monday afternoon and ask them to deliver it ASAP or the patient would be going home. They apologized and delivered it right away. However, it was also supposed to be a plant with balloons and a get well message to cheer the patient up. When it arrived at the room, it was sadly lacking in any cheer. The plant was healthy enough, but no ribbon, no balloons or anything else on the plant.

Negative experience: Do not order online from this store. I placed an order online and was confirmed and confirmed that it was going to be delivered today. This afternoon around 3 pm I called to verify the flowers I ordered were delivered, they were not. At first the lady told me they didnt have my order. Which was odd. She then told me she would have to call me back after I gave her the name of the order. She called me back a few mi uses later telling me the flowers were already on the van headed out for delivery. It is now 6 pm well after they have closed and the flowers never got delivered. So now I will have to wait until they open tomorrow to speak to the owner

Fantastic experience: Great!

Negative experience: Very unprofessional! Didn’t get the flowers or a refund and got talked to like a dog. She kept calling just to say horrible things and taunt about not getting a refund or the flowers. Not to mention that’s theft.

Positive experience: The arrangement is bought my friend was beautiful but they did not write what I requested on the card. A little disappointed.

Negative experience: I ordered a corsage for my son’s date to prom. They did not have the correct pick up date. Thank goodness they “had it ready” already. Looked cute in the box. My son put it on his date’s wrist and the flowers are just flopping ALL over the place. There was metal wire sticking out poking her in the wrist; it WAS going to end up cutting her. I ended up having to cut the whole thing apart and now his date has a pearl bracelet and her flowers sticking OUT OF THE TOP of her bra. I am so embarrassed and embarrassed for my son that his date’s corsage fell apart before they even hit the dance floor. I will NEVER suggest this florist to anyone.

Fantastic experience: The nice older gentleman made me a fresh bouquet that, a week later, smells phenomenal and the girlfriend is still talking about.

Negative experience: I called and ordered over the phone for pickup. The lady I spoke with said she would throw in some chocolate for free. I went in the next day and no one knew about my order or any chocolate. I had to wait for them to make my order and they didn't know about any free chocolate. I will not order from this shabby place again. They don't communicate between locations but are quick to take your credit card over the phone and make empty promises.

Fantastic experience: Great customer service and beautiful arrangements! 10/10 so happy thank you!!

Fantastic experience: Absolutely wonderful experience. We initially went with an online order through some company and they delayed our delivery at the last minute. River Walk stepped right in and helped us make this day special for my son's girlfriend. Thank you for helping him share his love. This will be the first call I make when I need flowers delivered again!

Negative experience: I called on the Wednesday before Mothers Day. I ordered 150$ in flowers. I asked for delivery on Thursday. The flowers were not delivered. I gave the benefit of the doubt and waited until the following Monday to call them. I was hoping they had just gotten busy and delivered my flowers late. I spoke with Sadie on Monday. Sadie was quite contrary when I explained the situation. She told me she would check the delivery logs. Sadie stated it would take an hour. I called back in 2 hours and she still was contrary. She asked me to call the recipient of ordered flowers. I already knew the flowers hadn't been delivered. I however called. Sadie also called recipient and had to leave a message. When I called back to inform her that the flowers had not arrived she became very compliant. Sadie promised to have flowers delivered on Tuesday and a bonus bouquet on Saturday along with candy. Sadie stated she was out of healthy flowers. The recipient then received the flowers on Monday instead of Tuesday after Sadie stating she only had dead flowers until Tuesday. Arrangements were made for the bonus bouquet to be delivered on Monday. No bouquet. Also from the description of the flowers from the recipient it was not the original order. I'm assuming because I was out of town I wouldn't find out they were not delivered. I don't recommend them River Walk for any occasion.

Positive experience: I'm from out of state and was ordering flowers for my mother in law. I was initially very frustrated by a lack of confirmation and a late delivery without any notification. I get that stuff happens and they made it right, so that works for me.

Fantastic experience: I went online to search for a local florist because I was trying to help small local businesses. I placed an order and awaited delivery. When they arrived, it was truly disappointing, How awful the arrangement looked. The next day I called the shop. Personally to discuss my issues. I spoke with a very, very kind woman named Sadie. Who informed me that even though I was trying to order direct from them. Somehow, it was routed through a second party issue. I told her how disappointed I was because this was a given to my ailing mother. Share immediately. Did everything possible to make it right? Including sending out a second bouquet. That was absolutely gorgeous and brought a huge smile to my mom's face. I would recommend using riverwalk flores to anyone in the pueblo area looking for flower delivery. Just make sure you go to their direct site rather than getting routed through a second party. I don't have the words to tell Sadie how much I appreciate what she did to make things right other than thank you, thank you, thank you.

Fantastic experience: Really great service very helpful, did a last minute job definitely

Fantastic experience: Needed a black rose flower arrangement and this place came through with only two hour notice and even went the extra mile to put a bow on each individual rose so the surviving family members could each have one. Thank you. You guys are awesome

Fantastic experience: Spoke with Bob who helped me pick out the best flowers to make my partner smile. Reasonable price for an arrangement full of flowers.

Fantastic experience: Beautiful bouquet. Thank you so much

Fantastic experience: I ordered from another State and the communication was great even though the shop was closed she kept in touch. The flowers arrangement came out beautiful!! I have to say the delivery was about 25 mins from the shop but the owner made it happen! Thank you!

Fantastic experience: Beautiful arrangement for my mother!!!! Nicest person delivering too!! I would definitely recommend ordering flowers from here!! Thank you again!!

Negative experience: I called after hours (unknowingly) because my email said my flowers had been delivered an hour and half prior but we never got them. I call the number on her business page and the woman who answers says “ how am i supposed to know it’s 7:30 at night!” And hangs up on me. And continues to ignore my call, i can’t leave a voicemail because the inbox is full. So yes ,I called until she picked up to ask her why she thinks it’s okay to speak to her customers who just spent over $80.00 on flowers that way, i just wanted to know what happened. Communication goes a very long way. It would have been fine if they were even delivered in the morning. I told her I have a business and would never do that. She proceeds to be hateful and I told her I was going to leave a bad review. She says if you do that. I’ll leave you 500. So there is that. The flowers got delivered about 10 minutes after the call and were pretty, but I will never give her my business again, wow. Just wanted to get my mom flowers for my grandpas 9 year anniversary while supporting a local business. What a shame.

Fantastic experience: I had a wonderful experience with River walk florist! Sadie was wonderful and polite. She had the flowers delivered quickly the same day. I will be doing more business with her and you should too!!! Thank you

Negative experience: Ordered a gift basket for valentines day, and submitted the order over a week in advance. Vday comes around and it never gets delivered (and I am out of state so I was trying to call that day to confirm delivery, but no answer and voicemail full). Called all the next day and no answer again until the end of the day-lady who answered was nice, apologetic, and said they would deliver the next day with a dozen roses. So generous! Next day comes and person getting delivery has to go out of town for the evening, leaving in afternoon. I again try to call all day long to cancel/rearrange delivery-or ask if can come earlier in day-but again no answer and voicemail full. So it all got delivered and the temp was 10 degrees and although flowers beautiful when person came home, they were dead and black by morning as they had been left outside the home in cold for hours. This was all really disappointing-especially since through it all I never got a call about not delivering for vday, or about leaving items in the frigid cold. In addition I had ordered a $7 or $8 mylar balloon as there is a little one who LOVES balloons in the home and it never came. So all in all a really time consuming and disappointing experience. 2 stars instead of 1 as there was an attempt to rectify, it just failed.

Fantastic experience: Sadie is the best, her customer service is the best. These are the flowers she made for my wife this Valentines Day. My wife adored them. I will never buy flowers from anyone else.

Fantastic experience: This is by far the BEST SERVICE! thank you Sonia for your beautiful flowers highly recommend !!!

Negative experience: Flowers were great but didn’t receive everything I paid for!!! Tried to contact owner and was blocked

Fantastic experience: I ordered a last minute boutonnière today at 10:30 and was told to come by and pick it up at 12. When I got there they opened the door and invited me in, the lady was super sweet and I absolutely love my boutonnière. I would definitely come here again!

Fantastic experience: SO FRIENDLY! I will absolutely order from River Walk again :)

Negative experience: I was left a phone message on 12/22/22 that due to the cold front coming in, they wouldn't be able to deliver flowers ordered for me from a friend in Calgary, Alberta, Canada. I called the next day to make sure they were going to refund the order to my friend and was told they would deliver Friday or Saturday, depending on when it warmed up. They never showed up. A week later, my friend notified her florist in Calgary, who called and was told they'd delivered to me. When she said she'd talked to me and no I hadn't received the flowers, she was then told they would deliver them that day , Tuesday, Jan 3rd. No flowers still. I think we've all been very patient with your shop, now please either refund my friend's account or make a delivery. I'll next be talking to the BBB.

Fantastic experience: awesome work, we’ll definitely be back!

Fantastic experience: Amazing experience here. Sadie is a wonderfully nice person who is so focused on helping get what you want. If you want flowers for someone done correctly, don't look any further. You won't find better.

Fantastic experience: Sadie was super helpful and kind! Thank you!

Fantastic experience: Calling from Lubbock Texas and ordering a gift basket of goodies for my parents 65th wedding anniversary was a great experience. When I figured out my folks were leaving to go to a nice restaurant for dinner before their basket was delivered, the owner was kind enough to have it delivered to the restaurant!! My parents loved the surprise, the presentation of the gift and everything about it's contents. Thank you River Walk Florist for making this a fun anniversary for my folks!

Fantastic experience: Very nice and very accommodating shop! Will definitely do more business there

Fantastic experience: I ask for a basket of flowers for a friend who had just lost her 33 year old granddaughter! The basket was beautiful and I would give it a 10 star rating if it was available thank you for delivering the most beautiful basket I’ve ever seen!!

Fantastic experience: We are so Happy with the gorgeous arrangement! This is the best florist I have ever used! Thank you Sadie so much!! Your business is top notch for sure. Carolyn Danielson

Fantastic experience: The absolute best place to get your flowers Sadie the owner is amazing and very kind

Negative experience: Was supposed to be open and doing business as Colorado Decal Company. Closed no lights on at 10:30 am yesterday. Don't waste your time going to this location!! :(

Fantastic experience: Sadie did a fabulous job on the flowers we sent to honor the life of our cousin. Unable to make it, we are comforted knowing what a beautiful job Riverwalk did. Thank you so very much.

Fantastic experience: So I don't know much about flowers. All I know is I called and asked for pink Lilly's and told them my budget. They went ahead and took care of me and made an amazing looking bouquet for my girlfriend who was speechless. Thank you!

Fantastic experience: These people are awesome. They new it was my Moms 98th birthday so they added some extra goodies to the flower arrangement that my niece ordered and sent to my Mom. I called to thank them for making my Moms birthday extra special. What a kind and generous lady she is. Please support this wonderful local Pueblo business. God bless all of you at River Walk Florest! We appreciate you.

Fantastic experience: They made a beautiful arrangement for an 80th birthday. They were very friendly and professional.

Fantastic experience: Thanks for helping me make Mother’s Day special! She loved the flowers.

Negative experience: I live in California it was my moms birthday today and I call this flower shop to find a nice arragement for my mother so this lady name Sadie was the one helping me out I ask her if she can please send me a picture to my cell just to see if I can see the arragement before I pay for it to see if I liked it she took like 2 hours to send me a picture I didn’t really thought the arragememt was really worth the price so I just thought I can ask my brother to just buy my mom some flowers from A different flower shop for a better price and eve more nice but this ladie Sadie decide to just deliver the flowers to my mom with out me even have given her my credit card information so I had no idea that my mom had recieve the arragement so Sadie started calling me to charge me for the flowers I was like what is going on lady I never told you to deliver the flowers who would do some thing Like this to deliver flowers with out the customer paying for it I think no body but this lady did it and call me to charge me for some thing I didn’t even wanted so she tells me if I don’t pay for them she will send someone to pick them up I said ok u know what it’s ok i can’t talk on the phone at this moment because iam at work but I will pay for them but why did u deliver flowers with out customers concern and she just got mad because she know she messed up so I told my mom give those flowers back my mom already had so many flowers but bad lady forreals

Negative experience: The owner Sadie Cordova definitely took advantage of her old manager and lead designer Bambi. They had Bambi working the shop by herself. Taking floral orders , making the arrangements, and delivered them all well running the art gallery inside the shop at the same time . Sadie never came to the shop .Yet Bambi still managed to do it all with great service and speed . The only issue is that when Bambi is not there , dead molded flowers have went out . They delivered flowers for a wedding two days late . So the wedding never received their arrangements or bouquet's . The owner Sadie Cordova wouldn't do anything but offer a discount on their next event. May I mind you this was over $1,200 that had been paid in full and was never received.

Fantastic experience: I was working out of state. I called the very nice lady that owns it. She answered after hours, heard what I was trying to do by surprising a special lady in my life. They were B-E-A-YOU-TIFUL! Thank you so much! She LOVED them and said the house smelled like roses for a week. God bless your heart. Thank You Thank You THANK YOU!!!!

Negative experience: My lovely neighbor was getting flowers delivered for her birthday today. She called to ask me if I could pick them up from her porch since she wasn't home and didn't want them to get ruined in the wind. They were delivered two houses down to another neighbor who delivered the flowers to the correct address after some confusion. I picked the flowers up *like my neighbor requested*. The delivery driver banged on my door and accused me of stealing the flowers and demanded I give them back so he could deliver to the correct address. After talking over me and being incredibly rude, and accusing me of stealing, I finally was able to explain (after I asked him to please quit interrupting me so I could explain the situation) that my neighbor had called me directly and specifically asked me to hold them for her until she got home. The delivery driver was INCREDIBLY rude and was also rude on the phone to my neighbor as well. "Well you should have explained that as the beginning," he said. I said "I was trying to, but you didn't want to listen to me and if you didn't keep interrupting me you would've heard what I was trying to say." Absolutely terrible customer service and would not recommend if you want flowers delivered to the correct house and if you don't want to be accused of stealing!!! Didn't offer apologies or anything, just got my signature for the flowers and stormed off.

Fantastic experience: Super quick and so friendly.. love the beautiful flowers they put together for my someone special. I highly recommend..

Negative experience: Flowers did not arrive in time for the funeral. Then it took two weeks to get my money refunded

Fantastic experience: Excellent customer service! Flowers where beautiful and got there fast. Definitely made my girlfriends day. Definitely recommended

Fantastic experience: Wonderful service!! Always my go to for floral needs!!! I highly recommend Sadie!!! Never any problems always wonderful service!!

Fantastic experience: Great customer service I had to have an arrangement made and sent in one day. Out of three shops called this is the only one that said I could have it delivered the same day. I will use them again for sure

Fantastic experience: Very accommodating when helping me with a last-minute floral arrangement delivery. Thank you for your excellent customer service!

Fantastic experience: very happy with this arrangement. my granddaughter was very pleased

Negative experience: If you’re ordering online please be careful. I ordered these for my moms birthday and I’m completely disappointed. Not worth the money spent and definitely not a professional job. The flowers are just scattered in the vase and they look a mess. The picture with the happy birthday is what I ordered, this was a fail plain and simple.

Fantastic experience: What an amazing experience the lady that helped me went out of her way to make my arrangement special for my girl thank you!!

Fantastic experience: My family and I have ordered from River Walk Florist twice in the past month and both times the woman on the phone has been incredibly kind and accommodating. I definitely recommend giving them a call the next time a need arises.

Fantastic experience: I would like to thank the owner for going in and delivering these flowers as they were closed for the New Year. True dedication is a rare thing these days and with that I will definitely continue to bring my business here. Also supporting a small home owned shop as well. God bless and thank you.

Fantastic experience: The flowers were beautiful! Thank you!

Fantastic experience: Sent two baskets to my son out there, (we are in PA) and they were perfect and Sadie was fun to speak with on the phone. Thank you!!

Fantastic experience: I called the florist hoping for a delivery two days after Christmas and Sadie took care of me with no problem. She went out of her way to make sure our sympathy arrangement will arrive on time and without delay. Fantastic service with a friendly voice on the other end of the phone. Highly recommended!!!

Fantastic experience: I live out of town and had these sent these to a important person in my life. What a amazing first time experience dealing with a business owner i have yet to meet. Always will come back!! Thank you for going above and beyond!

Fantastic experience: They thoughtfully planned a pickup so flowers wouldn’t freeze in the cold.

Fantastic experience: Was great to work with when I needed flowers for my nieces funeral great service definitely recommend.

Negative experience: I rarely submit a review but feel I need to make other customers aware. Unfortunately, not only once but twice was my family disappointed with River Walk Florist. River Walk Florist fulfills the orders for The Sympathy Store, an online funeral arrangement gift store. My aunt's funeral bouquet was nothing that we ordered. It was a horrible arrangement of a few flowers. My cousin's bouquet never arrived at the church. We still do not know what happened to the bouquet. Think twice before ordering from River Walk Florist and do not allow the Covid situation be an excuse for not being able to fulfill an order.

Fantastic experience: Yesterday I got a call from the lovely owner of River Walk florist telling me they had tried to deliver a bouquet to my house (25 miles south of Pueblo) but no one was home so they didn't want to leave it. She was so kind, and concerned about getting this to me. I stopped by their shop after work and picked up this lovely arrangement sent by Chewy. Today I will be a forever customer, and will recommend River Walk florist to everyone I know! Great customer care does still exist!!! I would also recommend to all animal owners that they use Chewy...after receiving several emails and this lovely arrangement I am convinced they really understand the grieving process that accompanies the loss of a fur baby!

Fantastic experience: Picked up these beautiful blooms for my beautiful auntie today! Thank you Saddie you do amazingly beautiful work!

Fantastic experience: I called several different flower shops in the area, none of them picked up or returned my call. I called River walk florist they answered my call immediately they catered to all of my questions and needs. Very friendly, very helpful, and even helped me out with a special request! Awesome people will do business with them again for sure!

Negative experience: Difficult to place an order from out of state for delivery. She was driving and couldn't take the order and said she would throw in so ethi g extra if I called back and ordered. I called back and ordered and they were delivered the next day and guess what.... nothing g extra just a very basic arrangement for almost $100. I would recommend going somewhere else.

Fantastic experience: My first time trying jalapeno jam from this business and it didn't disappoint. Would recommend!

Fantastic experience: Thank you so much for taking care if our last min order! Professional and polite customer service.

Positive experience: The lady that answered my question thought I was done and just hung up on me. Well I guess my friend will have my last name on her arrangement as well as her own.

Fantastic experience: Made a beautiful arrangment last minute, thank you!

Fantastic experience: Sadie was so helpful and kind in helping me to order just the right arrangement. She offered helpful suggestions and ideas to make the ordering experience easier. Thank you so much Sadie and River Walk Florist!!

Fantastic experience: This place is amazing, great pricing and the flowers are absolutely beautiful and fresh no matter what style or kind you get! They even make it look better than the photos online! 5 star in my book everytime

Fantastic experience: Words cannot express the experience we had with the River Walk Florist. Sadie went out of her way to make the Classy flower arrangements and set up my table for the urns. The support and the she gave me and my family was outstanding. Thank you to the River Walk Florist and owner Sadie.

Fantastic experience: This is the first and will now be the only Flowershop I'll visit and recommend. Absolutely exceptional service, the flowers were Beautiful and she even added a few things to make sure the gift was perfect. 5/5

Fantastic experience: Katy, the owner, took my call on a Saturday afternoon after she was closed and delivered flowers to my sister in the hospital that afternoon! Everyplace else wouldn't deliver until Monday - thanks Katy!

Fantastic experience: This lady knows what she is doing!! She captured everything I wanted over the phone and nailed it!!! Thank you!!!

Fantastic experience: I highly recommend this shop! Sadie is so friendly and went above and beyond for my beautiful arrangement.

Fantastic experience: I always call Riverwalk Florist because they never fail me! Their flowers are fresh and beautiful, the arrangements are exquisite and the service has no match! I am always pleased and satisfied with their product!!!

Fantastic experience: I went to an event recently that was decorated by the Riverwalk florist and it was amazing!

Fantastic experience: We did center pieces for our banquet and they came out so beautiful. So simple and perfect. They were all white but different flowers which flowed perfectly together. Thank you sooo much.

Fantastic experience: Sadie and her employees at Riverwalk Florist blew us away at our Annual Awards Banquet. We have received non-stop compliments on how elegant our event was, thanks to the seat covers and sashes provided by Riverwalk Florist. The centerpieces were breathtaking and smelled wonderfully! We will continue to use the Riverwalk Florist for all future events! Thank you for all of your help and for making our night so memorable!

Fantastic experience: River walk Florist did an amazing job decorating for the Pueblo County Sheriff’s Office Annual Awards Banquet! The arrangements were beautiful! Thanks again! Bethany Solano

Fantastic experience: They did the flowers for the sheriffs office awards banquet. Absolutely AMAZING!

Fantastic experience: Beautiful center pieces at the Sheriff’s awards banquet!

Fantastic experience: Beautiful flower arrangements and table settings! Highly recommend!

Fantastic experience: Amazing flowers and event set up for the PSCO Banquet. Everything turned out beautifully!

Fantastic experience: Thank you for supporting local law enforcement! Your arrangements and decor helped to produce a beautiful ambiance for their special occasion!

Fantastic experience: The centerpieces made for the office banquet I attended were amazing

Fantastic experience: Beautiful arrangement at a good price and the workers are amazing !

Negative experience: I’m not usually one to write reviews, especially negative ones. This florist shop however, really dropped the ball! I ordered a beautiful bouquet of flowers for my soon to be Mother in law to for delivery on May 8, 2021 (the day before Mother’s Day) to ovoid the day of Mother’s Day rush. They were NOT delivered. When I called on May 9th to ask why they hadn’t been delivered.. they told me there was “overflow” and the flowers would be delivered later that day. They were NOT delivered. I called on Thursday May 13th to ask for a refund for the $75 I spent on a bouquet of flowers that were never made or delivered. The person I spoke to was apologetic and said they would send the flowers the next day (Friday May 14th). Finally, flowers were delivered the night of May 14th, But guess what? They were NOT the flowers that I had originally ordered!!!! (Not even close) Yikes! Unbelievable ‍♀️ You could get a better looking bouquet of flowers at Safeway or King Soopers.. and for $75 you could probably get 2 better looking big bouquets. Needless to say, I’ll never order from this place again.

Negative experience: I ordered flowers for Mother's Day and was very disappointed with the service and flowers. I ordered late (just the day before Mother's Day) but I would've appreciated some kind of warning of possibly running out of flowers to prepare the arrangement and late delivery. Had I known, I wouldn't have ordered because it was so carelessly (and desperately) thrown together. So disappointing.

Fantastic experience: Welcome to the neighborhood! My Grandma and Mom-in-law needed a pick-me-up so I ordered two bouquets. Sadie made them up quickly, and they were bursting with brilliant color and fragrance. I was very pleased. I'll be back soon, and will definitely recommend River Walk Florist to my friends.

Negative experience: BEWARE!!!!!!! Extremely upset with the service of this company! I ordered an expensive bouquet with chocolates and balloons for my mother in law for Mother’s Day. I got an email saying they were delivered but when I talked to my mother in law she had not received anything. After making many phone calls, emails and chats to complain someone finally called my mother in law 1.5 hours later stating they could not find her address. The address is clearly marked and correct on the confirmation. Why did my email state they were delivered, when they really weren’t. They claim they will deliver the flowers tomorrow. I will never, ever use this company again. They got caught in a lie and are now trying to cover it. BEWARE! I am also being told there bouquet are extremely smaller than pictured. I will post a review on that and let you know!

Fantastic experience: What beautiful Mother's Day flowers and the nicest delivery person. I highly recommend this florist.

Fantastic experience: The flowers are absolutely beautiful, I can see how you care that your customers are happy. I'm a happy mama, thanks to my son.