Russell Florist

Experiencia fantástica: Gorgeous bouquet and smells fantastic!!!

Experiencia negativa: A friend ordered a bouquet of flowers, balloons and a box of chocolate. I only received the flowers and it was not what my friend ordered and paid for. The shop delivered a skinny vase with two roses and two lillies, which doesn’t make a bouquet. This is the second time I receive flowers from this shop that doesn’t correspond to the order placed. I will let the rest of my friends not to order from Russell’s Flower Shop.

Experiencia fantástica: The flower delivery by Russell Florist was the first time I’ve received flowers from them. The delivery person was polite and professional, and confirmed that I was the intended recipient. The arrangement was beautiful, with a combination of open flowers and buds. And it lasted well over a week. I would definitely recommend using them in the future.

Experiencia negativa: Literally didn’t deliver per instructions told me I could get a refund since my spouses flowers weren’t delivered then called me back told me they could send a replacement I am not happy they don’t follow instructions on holidays per the person I talked to over the phone. Now it’s like pulling teeth to even get them to replace anything expect one call no knock no doorbell ring if you order from them. Still haven’t received flowers 2 days later. W Ent to the store a nice young lady u didn’t catch her name but she got the arrangement made fast and was really nice thank you to her. Hive her a raise she was at the gravois location.

Experiencia negativa: What I ordered vs. what was sent to the recipient.