Fleur Québec - Bloomex

Expérience négative: False advertisings, flowers for a birthday delivered 3 days after the birthday and not the same package as ordered. Customer service does not reply either, unreachable.

Expérience négative: I am still waiting for an item from Feb 14 - do yourself a favor, go somewhere else, terrible service

Expérience négative: I ordered and it was never delivered and afterwards they send me a cancellation message, really not reliable

Expérience fantastique: Chand was helpful

Expérience fantastique: Great experience with SendBlooms! I chatted with LILLY about my order status, and she was very helpful and quick to respond. She confirmed everything clearly and made the process stress-free. Excellent customer service!

Expérience négative: worst experience ever. Order flowers for February 13 on February 9th. I had absolutely no updates ( exept a confirmation of payment and reception of order) and the flowers where NOT delivered. I tried reaching out multiple times to customer service but I was always disconnected. I reached someone once and told me they would call back. It never happened. Total scam Picture of my non existing flowers provided

Expérience fantastique: Have a chat with Lili on Bloomex about issues of my order, she helped me sorted out all the problems and finally am happy with the final outcome. Great service from Lili, hope will see her on Bloomex chat next time with my online order. Thanks again once

Expérience fantastique: Customer Service Agent Sam and Sehra were prompt and professional. Taking little time to assess my order needs and helping me confirm all relevant details. He was a great relief to me....and is huge asset to your Company. Thanks Again

Expérience fantastique: Chand, helped me arrange an early morning delivery.

Expérience fantastique: Annie was super helpful in assisting me with an immediate adjustment of the order!

Expérience fantastique: The website was having troubles and Annie was very helpful in the resolution. Thank you Annie!

Expérience fantastique: Had to reach out to customer service due to an error I made on the delivery address. Annie was super helpful and fixed my issue right away.

Expérience fantastique: A big thank you to customer service for helping me when I had an issue on the website with my delivery address. Annie was quick and efficient — really appreciated the great support. Thank you so much!

Expérience fantastique: Annie did a good job taking care of my cancellation. Thank you for your support.

Expérience fantastique: Jade was superhelful. All my questions were answered in a timely manner. Great services!

Expérience fantastique: I reached out to your customer service today about an order placed and Sam was professional and helpful in helping me resolve my issue. Thank you Sam for understanding!

Expérience fantastique: The customer service representative I dealt with today "Nelly" was great. Very quick to respond and resolve my issue. Unfortunately, Bloomex could not deliver an order when I requested delivery. Their website is misleading. I picked a delivery date, paid for the order and within a few minutes they sent an email updating the delivery date for 2 days later. When I called them, they claimed that the delivery location was too far away to deliver on the date I wanted. They need to update their systems to ensure that they only offer delivery dates that are possible based on the destination.

Expérience fantastique: Aboude was so helpful with my flower order. Thanks Aboude for your kindness . Marlyn M

Expérience fantastique: Hana provided great help.

Expérience négative: i ordered flowers from here, and at first they got put on hold stating i needed a occasion for them, which i had put. so i contacted them numerous times on chat, only for them never to answer. i emailed and continued on chat. they then told me they could not deliver to where i wanted as the flowers wouldnt last, yet i thought they could deliver anywhere in canada, as they state they can. eventually after a week of trying to get ahold of them they emailed me i would get a store credit, to which i immedietly said no to, i want my money back, and then there was more back and forth. Finally a lady on the chat names lssa, said she would refund me my full money back to my card. I just got my refund now. I would not order from here again, as they do not fullfill the orders, but the customer service rep who eventually did help me was nice and got it done.

Expérience fantastique: Karim listened well, was pleasant and apologetic for the experience I have experienced with Bloomex. He was restricted in how he could help due to the guidelines he had to work within. He was great to deal with; Bloomex is not.

Expérience fantastique: Annie was so friendly and helped me correct a mistake of my doing! It was quick and efficient process. Thank you Annie!!!

Expérience négative: Karim did the best possible, but by then I was disillusioned. One email arrived saying order confirmed, then another asking me to make my mind up as to whether to order or not. I'd understood delivery would be same day but it was next day. I'd ordered a fruit basket which looked lavish and impressive in picture; what arrived was shabby, looking like our fruit-bowl at home when it's high time to hit the supermarket.

Expérience positive: I am disappointed that I scheduled and paid for same day delivery and the delivery date was moved to 6 days later. However, Issa provided great customer service and helped me with my inquiries.

Expérience fantastique: Hi there I just spoke with Annie to have flowers delievered to my mom she was very friendly and helpfull, nice lady to talk with

Expérience négative: Flowers haven’t been delivered on the date I chose. When I inquired they said they’ll deliver them 5 days after the delivery date I chose. No notification. No offer of any compensation. Luckily the people I ordered for will still be in town on that date.

Expérience fantastique: I wanted to share my amazing experience with Karim. I always order my flowers through you for my mom in Quebec. I kept getting emails to complete my order yet I knew you had all the details so I called and got Karim. He is the nicest, friendliest gentleman that you could ever ask for over the phone. He explained that the delivery would be Tuesday instead of Monday and that was fine with me. We spoke in both languages and he was wonderful in both. I was a supervisor in a call centre before I retired and I would not have hesitated to hire him on for my team! Congratulations on having such incredible staff. Your front line staff represents your company. If you have a bad experience with them, as a customer, that will be your perception of the company. The company I worked for understood this and took the time to really train their call centre staff and paid them extremely well too. I truly hope that Bloomex realizes this too and pays staff like Karim what they truly deserve.

Expérience fantastique: Hana was so kind and courteous very helpful..Iove Bloomex

Expérience fantastique: Issa was quick to help. She explained why my flowers did not get delivered, offered a discount and assured me they would go as soon as possible, with apologies for the inconvenience. Good service!

Expérience fantastique: Very helpful and understanding about my request

Expérience positive: Karim helped me to successfully place my order with Bloomex. Fast and easy to do.

Expérience fantastique: Wet pilote and helpful

Expérience fantastique: sheh was helpful with my query

Expérience fantastique: Karim was wonderful. On what must be a very stressful day he took the time to sympathize with me and give me options. He sounded upbeat and ready to help. While the florists let me down, Karim helped save the day! Thanks Karim. I wish you a wonderful new year.

Expérience fantastique: Aboude was extremely helpful and courteous

Expérience fantastique: Excellent customer service Aboude did an excellent job!

Expérience fantastique: Once again; fantastic service and excellently arranged flowers! Customer service was friendly and very helpful when I had an issue with delivery. Would absolutely buy again, always reliable!

Expérience fantastique: Karim was very Helpful and accommodating! Great customer service!

Expérience fantastique: Excellent service. Very polite and helpful gentleman. Flowers arrived in perfect condition and in accordance with order

Expérience fantastique: Karim was very helpful.

Expérience fantastique: Issa was very helpful, quickly sorted out the problem I was having with adding delivery details

Expérience fantastique: Annie was really helpful, and understood my issue and provided a solutions asap.

Expérience fantastique: Bella, excellent service

Expérience fantastique: Thank you Aboude - you have made my day! My mother in law is an amazing women , much loved by family and friends….sadly this will probably be her last Christmas with us due to very aggressive cancer. Mom loves Christmas and flowers so this centrepiece will thrill her ….thank you so much for helping me to resolve this as I literally panicked when told today that it hadn’t been delivered on the 13th - Christmas is a time of Miracles, may you have one too!

Expérience fantastique: Karim helped me locate my order and corrected my mistake in my email address quickly. Thank you for all of your help.

Expérience fantastique: Issa, was very helpfull and quick.

Expérience fantastique: Absoluley brutal website but helpful staff.

Expérience fantastique: Issa was super helpful!! My order confirmation wouldn’t load so I was worried they didn’t get my delivery info but she very quickly confirmed everything and put me at ease!! Very helpful and excellent customer service!!

Expérience positive: After having difficulty getting answers all weekend sans succès, Karim solved my problem with speed, kindness and efficiency.

Expérience fantastique: Quick helpful

Expérience fantastique: Excellent service!

Expérience fantastique: Very helpful and professional. Thank You.. Karim

Expérience fantastique: Karim was extremely helpful and his prompt assistance to help me was top shelf service.

Expérience fantastique: Very good service

Expérience fantastique: Bloomex answered the phone quickly and Karim solved the issue with my order very quickly

Expérience fantastique: Lily was an exceptional customer service rep to deal with! Had to fix something on the spot with the delivery address, and she made it happen without any hassle and under 5 minutes, all via chat! Thank you Lily xo !!

Expérience fantastique: I had trouble placing my order on the site and I think that I mistakenly ordered (and paid) for the same order twice. (I couldn't call Bloomex cuz your spam phone calls were flagged on my phone and so I could not place the call). Anyway the agent helped me resolve the problem of my order. They confirmed the one order and cancelled the other for me. I am very satisfied with the resolution of my issue.

Expérience fantastique: Karim was very helpful.

Expérience positive: Annie was wonderful agent very helpful and knowledgeable

Expérience fantastique: Karim was most helpful changing my order to the right address , very patient and polite, Thank you so much Karim for excellent service

Expérience fantastique: Sara was an exceptional sales agent and helped me efficiently complete my order on Bloomex.

Expérience fantastique: Karim gave great service when changes needed to be made in delivery details. Merci Karim.

Expérience fantastique: Great experience with Bloomex. Aboude was professional, friendly, and very helpful in assisting with my order and making sure everything was placed smoothly. Excellent customer service—thank you!

Expérience fantastique: I called the bloomex c/s team on Sunday to follow us with a delivery that could not be delivered Friday. Karim was very empathetic towards our situation and escalated our tiicket and assured us that it would be a new bouquet that will be delivered asap. Hours later I had notification that bouquet had been delivered! Thank you Karin for your great work!

Expérience fantastique: Excellent and prompt help on the chat feature with Karim. Very helpful

Expérience fantastique: took along time but you persisted and it payed off!

Expérience fantastique: Aboude was extremely helpful !!! Thank you so much !!

Expérience fantastique: Fast, simple and great attention of Karin

Expérience positive: Although there were order issues with the website Annie at the help desk was able to sort it out manually. Thanks Annie ! Seasons greetings!

Expérience fantastique: Great pre & post service if needed. Sam has been really helpful regarding a hiccup with delivery wich was my mistake. Thanks bloomed!

Expérience fantastique: Amazing customer service!

Expérience positive: Mostly for me is what I pay for doesn't reflex the pictures of the bouquets I purchase. For example for a $80 purchase I expect more flowers instead of fillers. The next time I will include pictures of what I purchase for my family and friends and send the photos.

Expérience fantastique: Delivered on time the next day - thank you.

Expérience fantastique: Annie was a real good help. I was stressed my flowers wouldnt show up on time today, but Annie took care of it and made sure i knew they would arrive on time as requested.

Expérience fantastique: Very helpful and patient with my needs and questions!

Expérience fantastique: Very good service,quick answers and solutions with Karim . Thanks

Expérience positive: Customer service rep Karim gets things done!!!!!

Expérience fantastique: Fantastic customer service from Annie! She was quick in fixing my issue of forgetting a note to person receiving flowers!

Expérience fantastique: Karim was so helpful and able to deal with my concern - thanks Karim!

Expérience fantastique: Very quick response and lots of details which really help. Thanks kindly. I am getting more impressed with Bloomex each time I use your services. Thank you

Expérience fantastique: Sam helped me and was great.

Expérience fantastique: I asked the Help Desk to help me make some changes on the tax invoice, and Zhain helped. Very efficient. Their customer service is very good!

Expérience fantastique: Good service from Zaina

Expérience fantastique: I made an order for the birthday of a relative in Edmonton. After i made the order, if found out that the shipping address need to be changed. So Nelly from the customer care service, helped me for the change. I'm happy that my relative will receive her birthday gift thanks to Nelly's help.

Expérience fantastique: Karim was great!

Expérience fantastique: Great customer service; had an issue with an order and it sorted out (thanks Nelly!)

Expérience fantastique: Had the wrong phone number and Sam was able to change it easily.

Expérience fantastique: I thank Annie for her service to me. She did all possible to help me get out of an embarrassing situation. I really recommend the service, I was treated with all the kindness a client deserves.

Expérience fantastique: I ordered an arrangement to be delivered at a later date and then realized it did not include a vase. Annie handled my concerns and added the vase to my order. Much appreciated Annie!

Expérience fantastique: Good service.

Expérience fantastique: Thanks to Sam for his prompt assistance to add delivery notes to my order Bloomex Order Confirmation - 5146423

Expérience négative: Terrible customer service, bogus phone numbers provided, customer service hangs up on me. Corporate support futile. Suspected fraud or scammers. Delivery not guaranteed as requested Be Aware!!!!

Expérience fantastique: Great customer service from Issa

Expérience fantastique: I want to commend Florent for his exceptional customer service. The day before, I spoke with a representative who was dismissive and didn't listen to my concerns about a previous order. I felt dissatisfied and hopeless that any resolution would be reached. Today, I called again, and spoke with Florent who went above and beyond by actively listening, apologizing, and resolving the issue. Thank you, Florent. The world could use more people like you.

Expérience fantastique: Sheh was very friendly and helpful in my Customer Service inquiry. I definitely will order from Bloomex in the future.

Expérience fantastique: I have been ordering with Bloomex for a while with no issues. I had to chat customer service today for an addition to my order and Sam was very helpful. Thank you Bloomex for making flower delivery across Canada super easy and affordable.

Expérience fantastique: Sam was amazing in assisting with an order error that I made.

Expérience fantastique: Sam is very helpful and easy to communicate thank you for being so patient with me the whole conversation. Best service ever!

Expérience négative: Not what I ordered, total disappointment.I've ordered based on your picture of assorted colors, but received white and red instead, would be ok for granny. So wrong for my young bubbly, cheerful daughter. Major flap on your end.

Expérience fantastique: Had a quick resolution to my query from Sheh.