Turleys Florist

Fantastic experience: Excellent customer service, very friendly and professional.

Fantastic experience: Always coming in clutch and putting together a great bouquet at a moments notice

Negative experience: Have gotten flowers from them a few times, really nice but just noticed all prices are all in US funds...smh.

Fantastic experience: Came for the flowers, stayed for the relationship advice.

Fantastic experience: Best florist on the island!!!

Fantastic experience: Incredibly helpful, kind, and locally operated! Give them your business, you’ll be in great hands♥️

Fantastic experience: Sherrell and the team at Turleys created my dream bouquet and centrepieces for my wedding. Sherrell was so supportive and enthusiastic when I walked in with nothing but a vague idea of what wanted and worked with me to create something that I could never come up with on my own. I cannot recommend this business enough and am so grateful I found this shop. This is where I will be going for all of my flower needs. Thank you, Sherrell for making my day so special.

Fantastic experience: Giving a poor review after receiving a flower arrangement that died within two days of delivery, I was contacted by the new manager of Turkeys and that experience totally changed my view of the business. Thank you for the replacement flowers, they are beautiful! Good customer service is hard to come by, but not at Turley’s. Thank you and I can’t wait for my birthday flowers next year!

Negative experience: And here I am again on line again to order my mom birthday flowers. My last experience with Turleys wasn't great, the classless older woman on the phone did exactly what I told her NOT to do so I was less than pleased. My mom still loved them though. I see other people have had the same lovely customer service issues I have had so I won't be ordering from Turley's again. I should have written this review earlier to save people the hassle.

Fantastic experience: I just won flowers from turleys for my bouquets through the Nanaimo news bulletin a huge thank you. Im looking forward to picking them up tomorrow morning.

Fantastic experience: Love Turley’s Florist. I came in with a pretty specific order and a firm budget, and everyone was genuinely helpful. A few items on my list would’ve pushed me over, but the folks there knew their stuff and guided me to options that were just as beautiful and worked within my budget. No pressure, no upsell—just thoughtful care. I’ll absolutely be back.

Fantastic experience: Beautiful Flowers, Delivered with Genuine Care I recently ordered flowers from Turley’s Florist in Nanaimo during a very meaningful time and was truly grateful for the experience. I chose the Elegance Bouquet and it was absolutely beautiful. The flowers were lovingly arranged, brought comfort and light into a tender moment, and lasted far longer than expected. I kept hearing how perfect they were and how much joy they brought simply by being there — which meant so much to me. When placing the order, I spoke with a lovely woman on the phone who was so helpful and genuinely pleasant to deal with. The process felt easy, caring, and reassuring. Delivery was smooth (even to a tricky address), and the quality and attention behind the arrangement truly showed. I would definitely use Turley’s again and highly recommend them. In my opinion, they are among the very best florists in Nanaimo, with a beautiful selection and heartfelt service.

Fantastic experience: Every year we order flowers from Turleys for a family member's Birthday. We aren't local so it's kind of a blind purchase, but every year when we get photos, the flowers are beautiful. This year we were late to order and they still processed and delivered it same day, delivering beautiful flowers with kind and professional service.

Fantastic experience: Ordered a deluxe bouquet to make two for a wedding, and they were gorgeous! Thanks for being a part of it!

Fantastic experience: Did an amazing job . Helped me pick out something for me and delivered it on time and in excellent shape

Fantastic experience: Friendly service. Asked what we were looking for and put together a bouquet that fit our request annd budget. They even delivered it for us. Will be back.

Fantastic experience: Turley Florist did an outstanding job on my order! It was delivered on time and the recipient was very pleased. They are my go to florist for all orders.

Fantastic experience: The delivery lady came back from the car as soon as she saw my mother in law had a walker. Above and beyond

Fantastic experience: Beautiful flowers delivered at the perfect time. I've been using Turley's since 2003 as my goto flower delivery for friends and family in Nanaimo. Thank you!

Fantastic experience: I have used Turleys Florists exclusively for years and have always been satisfied with the quality of their flowers. Quite often they last for weeks after delivery. I will keep on using them as my florist of choice.

Fantastic experience: The delivery driver for my delivery went above and beyond to ensure that the bouquet was delivered and in good condition. My sisters dog was creating a very challenging situation for her and she took a lot of care to make sure the delivery was made. Very impressed at the care!

Negative experience: I wouldn’t recommend this place. I went there on Mother’s Day and they over charged me a few hundred dollars and they won’t refund me. Second time going there and it wasn’t a good experience. I went in to ask them about the situation and the staff kind of gained up on me and told me to leave before I could even really ask my question. I also have an email saying they see the changes and will refund me. Over two months later and I went into the store and there still saying I need to figure it out it’s not there problem. Guess I’ll consider that a donation. Please don’t lie and say you have refunded everything sense then. I never got a dollar back from over 300 bucks you guys charged me for something that was 100 bucks. Just be honest and don’t scam customers or lie about giving there refund. And then saying I showed my card and it declined is a lie. I showed them my transaction because it showed it was approved 3 times and they kept saying that it didn’t actually approved and that it had normal thing that happens and told me to keep trying to pay. Never declined and kept showing approved and they said that’s common for it to not actually charge the card but to say approved. They will say what they want but they are not an honest company “ Hi Keaton, I have just heard back from Teleflora Canada, who processes our orders and payments as well as our bank, and it looks like they have made a mistake on their end. Your Visa card was charged once for $103.02 and your Debit card was charged twice for $206.04 total. Unfortunately, our reports only indicated the Visa charge of $103.02 and not the two debit charges which has lead to much confusion. After opening a file with Teleflora, we can confirm you have been charged three times instead of once and we are SO sorry for the hassle and inconvenience this has caused you. We are issuing a refund for the duplicate charges as well as your order for a total refund of $309.06 and you should see this in 3-5 business days. Again, we are so sorry for this inconvenience and appreciate your patience and for bringing this issue to our attention. Thank you so much! Erin Johnson Accounting “ This was an email I had received and when I called the nanaimo location were I was told to leave them alone

Positive experience: Bought dozen roses for a first date. Didn't notice until next day but was shorted one rose. Not a big deal but still.... Flowers did look amazing though

Negative experience: I was in Turleys Wanting to purchase a small Cut bouquet for my granny's 100th Birthday ..when I said I wanted to Spend $35 I heard a lady yelling We're not Thriftys grocery And that's where I should go My granny is in hosp I just Wanted something little There are no excuses for this Kind of customer service I have been a long time customer But not anymore.. I did go to Thriftys and it was Lovely ... And. The customer service was a 5plus I didn't say large boq... Just wanted few flowers But you didn't even ask Just reacted at the $35 And yes it was rude..... It was very clear you didn't want My business

Fantastic experience: In the past 3 weeks, I have been lucky enough to receive 2 stunning (!!) arrangements from Turleys. The first bouquet did not lose a single bloom in 10 days. It was very warm at the time, and I was concerned, but gave it very cold water every day, and finally composted after 12 full days of enjoyment. I’ve just received another beautiful arrangement, and it is inspired and lovely. Don’t believe any negatives. A highly professional, kind, and local gem❤️

Negative experience: They do not answer their phone. Must be out of business

Negative experience: Wedding order mishandled, zero communication! I emailed Turley’s on Aug 8 with my wedding colours and a request for 9 boutonnieres, 6 bridesmaids’ bouquets, and my bridal bouquet. No reply. I went in person on Aug 19 with my order and requests; I was not asked to pay a deposit, no order form was provided, and I was told the order could be done, I trusted it would be done. I then received no communication. What appeared to be owner or manager at Turley’s claimed they emailed me on Aug 20 and Aug 25, but I checked my inbox and spam and no emails exist. No one called me either, despite having (or being able to take) my phone number. When I returned this week to check on my order, I was told they couldn’t do my bouquets at all and the woman was very rude and dismissive, days before my wedding. There was no understanding, no willingness to work with me, and no effort to maintain any kind of relationship for future orders. Nothing. It was a terrible experience. This was an extremely stressful and unprofessional experience. I’ll be filing a BBB complaint and sharing my experience with other Nanaimo brides.

Negative experience: High priced zero customer service

Fantastic experience: So pleased with the service I received. The flowers were a birthday gift- They were beautiful and very much appreciated and unexpected. Thank you!

Fantastic experience: We hosted our wedding ceremony in Nanaimo and got all of our flowers from here. Every arrangement was made with such care and attention to detail you could truly feel the heart they put into their work. The bride looked absolutely stunning in them. Highly recommend!

Fantastic experience: Always beautiful arrangements that last !

Fantastic experience: I have been ordering Mother’s Day flowers from Turley’s for years. Every year the bouquets are spectacular and make my mum so happy! Thank you

Fantastic experience: Fantastic

Positive experience: Used to be an excellent experience. Something has changed. They mistakenly sent my mom’s flowers a week and a half early, then promised to send her another one of equal value, at no charge, on her birthday as originally requested. That one never arrived. Disappointing. I probably won’t reorder from them again. Quality of the product (when they pay attention to detail) is very good however.

Fantastic experience: The delivery person was very polite and courteous. Turleys Florist pick the most beautiful azalea plant for Mother's Day, she loved it!

Fantastic experience: I'm in the UK, and I ordered flowers from Turleys for my cousin in Nanaimo. They were perfect, in a fun vase that he loved, and delivered right on time. I've ordered from Turleys before, and they've always done brilliantly. Thank you, Turleys.

Negative experience: I called Turley's Florist to inquire about Mother's Day flower deliveries. While I understand it might be too late for new orders, the response I received was unnecessarily rude and condescending. The staff member I spoke with had an extremely arrogant tone. It's not about the inability to fulfill the order at this late stage, but the lack of professionalism and courtesy in communication. Based on this very disappointing interaction, I would not choose to order from them in the future.

Negative experience: I wouldn’t give them one. But no 0…Twice I’ve had problems. Christmas was disappointing. They sent an apology arrangement in January. Now Mothers Day. I arranged weeks in advance, to find out they don’t deliver Saturdays. Which I paid for early delivery. The owners had to come in and deliver. Was late but they eventually arrived. For the money you spend on these arrangements, I really think they are not doing a good job. Will NOT use again. Also the lady that took my order kept thinking it was going to a home. My mother in law lives in HER own home ! strange

Fantastic experience: I have ordered from Turleys for five years plus and every time my Mom loved them and the nursing home staff also compliment them. The staff are always friendly and helpful

Fantastic experience: Turleys has the nicest staff thank you for my beautiful arrangement.

Fantastic experience: Amazing people! Beautiful and high quality flowers! Reasonable price!

Fantastic experience: Turley's never disappoints! Flowers were just beautiful and perfect for the occasion.

Fantastic experience: Thank you for the lovely flower arrangement that you delivered to our friend! It was beautiful and delivered with no problems!

Fantastic experience: I ordered roses to be delivered to a restaurant at a specific time and everything was perfect!

Fantastic experience: Supporting a small business is important to us and Turleys always creates beautiful bouquets for us. I highly recommend them.

Fantastic experience: Your telephone staff are excellent; warm, informative, and helpful.

Fantastic experience: I just loved being in your shop this weekend, and making a purchase there to take home. Thank you!

Fantastic experience: As always, Vanessa and the entire team at Turleys out did themselves, yet again. Regardless if it is a standard order, or like the attached custom , incredibly creative work they consistently do when requested , it is very much appreciated. This beautiful arrangement gets hand delivered tomorrow on Valentine's Day to a very "Special Girl" who will love it. Happy Valentines to all the Turleys staff, and thank you for making mine exceptionally nice! Brian Nanaimo

Fantastic experience: Ordered a designer choice holiday arrangement for my Mum that arrived today and it was absolutely beautiful. Thank you!

Fantastic experience: I received a stunning flower arrangement yesterday. Shaped like a crescent moon laying on it's side with deep purple jewel tones, ice mauve & white flowers. Sprays of silver & eucalyptus. Obviously arranged from the heart. Thank you so much!

Negative experience: I was very disappointed in the arrangement. I had helped my daughter pack and move to a new home. She sent me this arrangement to thank me. It was entirely white with the exception of 2 blue hydrangea flowers...one of which died the next day and the other only lasted 2 days. I don't believe hydrangeas are indoor flowers (unless there dried). I was left with a white arrangement...Kind of funereal I thought. Not fun and cheery.

Fantastic experience: I got flowers for my birthday from turleys and they were BEAUTIFUL and made my entire room smell amazing! they lasted forever ! Thanks guys for such a beautiful flowers <3

Negative experience: I order regularly from Turley’s. The past two orders have been poor experiences. I ordered flowers to be delivered to both mothers the day before Mother’s day. One mother received flowers, the other did not. The next day to correct the mistake. Both mothers were delivered flowers. One late, the second received a second bouquet which confused her (due to medical issues and receiving a second set). No one contacted me from Turley’s to explain the situation. Again, I ordered flowers and three balloons for my mother’s birthday. They were to be delivered the next day. I asked for AM delivery. Nothing? I contacted Turley’s by phone and social media, again no response. But instead my credit card was authorized shortly after I called. Very poor service, takes payment without delivering on time, no communication with customer to explain why services are lacking? Will not use this florist again. Do not recommend.

Fantastic experience: Turleys did my wedding bouquets and boutonnieres and did a beautiful job! I had asked for camellia leaf, pink rose, lavender, and chamomile for a tea themed bouquet and asked her to use her creative expertise to fill in the rest for a wildflower look. She exceeded my expectations! I am so happy with how everything turned out.

Fantastic experience: Just a great flower shop. An institution in Nanaimo.

Positive experience: Disappointed with the product and service. My Sister ordered a floral basket to be delivered for my birthday. She is currently in Holland. The basket arrived on my birthday and in my thank you to my Sister I took a photo of the basket. When my Sister saw the photo she realized it was not what she had ordered and contacted the shop. She was told that they didn’t have any floral products available but had substituted with a larger basket! Please, a Florist has no flowers for an ordered basket! I would not have known about the discrepancy if I hadn’t sent off a picture. One has to wonder whether this type of substitution happens frequently on orders. I doubt she will use this Florist again and I will be passing “the word” locally.

Negative experience: Service has not been the same since the change in ownership - in fact it's terrible. My last order came with a Vase that I didn't ask for nor need and the ladies yelled at me from the back "you need to say cut flowers... you didn't say cut flowers". Since much of the cost went to their vase, the bouquet was much smaller than expected. Then the lady at the till told me that this was better anyways. Unbelievable. They don't seem to value a customer nor care about the customer experience. When Turley's was named after it's owners, every interaction was a reflection of them and it was always first class. The folks working their now have no sense of customer service or class... it's too bad. If you want nice flowers, there's lots of places to shop. If you want a positive experience, avoid this place - I know I will now!

Fantastic experience: Always pleasant prompt service and never disappointed with the flowers!

Fantastic experience: I have used turkeys dozens of times over the years and they are always reasonable priced, beautiful arrangements delivered reliably. Highly recommend this shop

Negative experience: I don't purchase from florists often (two times in six years). This one came HIGHLY recommended, especially after a rather terrible experience at a different florist. I chose the rosy swirls arrangement as a gift for Mother's Day. I chose delivery to my home address to make things easy and to stay within the delivery zone. I phoned the business the morning of and told the employee who answered that I had my order number on hand and asked if she could check the status. She said, "Status? Okay." I provided the number, to which I was rebuffed with a response of "We have 150 orders today". I realize I ordered on a busy weekend, and I offered to come by and pick them up, if they were still at the shop. I had no intention of asking for a refund on the delivery fee, since that was all on me and my planning. I was then told "I don't know where it is, I'm sorry". So, that told me that my order was lost. Thankfully, that wasn't the case because the order arrived around 3 PM that day. The arrangement was stunning and was exactly as advertised on the website. Unfortunately, this all led to me arriving to lunch reservations with my mother-in-law empty handed and the flowers never having reached their intended recipient. The quality of their work is excellent and you won't be disappointed. However, the customer service I received was less than stellar. So, I don't know if I'll be a returning customer.

Fantastic experience: I've sent flowers to my daughter in Nanaimo on a few occasions over the last couple of years with Turley's Florists and she has always loved the arrangements. I've been impressed with their delivery time and promptness in fulfilling orders. Thank you Turley's

Negative experience: Flowers are overpriced

Fantastic experience: Best experience. If they don't have it, they don't hesitate to suggest another place. My first place to go for flowers and arrangements.

Fantastic experience: The friendly and welcoming staff took care of the entire process with ease! I went with Vanessa’s recommendations when ordering a custom arrangement and was totally satisfied with the finished product! I can say without a doubt that Turkeys is the best florist in Nanaimo. When arriving to pick-up, I was greeted by the wonderful friendly staff in a nicely decorated (Christmas) shop!

Positive experience: Nice flowers and arrangements. Friendly and helpful people❤️

Fantastic experience: I ordered a dozen roses one day in advance and when I picked them up I was blown away. Their attention to detail was impeccable and you could clearly see the thought and consideration that went into assembling the bouquet. The staff are wonderful and they far exceeded my expectations.

Fantastic experience: Ordered a bouquet for my mother’s birthday. I am currently out of the country and was a littler nervous paying for bouquet I didn’t see but I am so pleased with the result of the bouquet! I asked for Lilies and for the bouquet to look elegant and I feel like they definitely delivered! They were also available to accommodate my request with short notice. Definitely recommend!

Negative experience: We stopped by because we wanted to pick up a little something for someone we were going to see today. Two ladies greeted us, and we asked what $20 could get us. We certainly had no unrealistic expectations about our options, we juat wanted to walk out with whatever they could offer us so that we could brighten someone's day. Unfortunately, one of the ladies right off the bat said, "Not much." You can imagine how that made us feel. The other lady very sweetly tried to smooth that over by saying they could give us several flowers and dress them up with greens. But then the other lady had to reiterate that "it won't be much". So we walked out and got flowers at Country Grocer unstead. We understand that our budget was meager, but that level of shaming and disrespect was unwarranted. Today we only had $20 but sometimes we have $200. Just something that staff should keep in mind.

Negative experience: Very disappointed my husband ordered me flowers for our anniversary got them on Saturday and had to throw them out on Wednesday all the roses were dead in two days

Fantastic experience: Beautiful! Thank you Turley's!

Fantastic experience: I recently used Turley's florist to deliver a bouquet of live flowers to my beloved wife that I have not been able to see in over 3 years now. This was extremely important to me. Not only were the flowers better than pictured on their website showing me a pride in their work but they went over and beyond with their delivery service and commitment to customer satisfaction. THANK YOU TURLEY"S, Tom I recently used Turley's florist again to have a live bouquet delivered to my wife for our anniversary. Again they knocked it out of the ball park. Thank you again, another 5 stars!

Fantastic experience: Great staff

Fantastic experience: Bright and creative flowers for my event, done beautifully and on time. I really appreciated the experienced staff and thoughtful suggestions. The flowers easily met my budget and exceeded expectations. Thanks again Turley's!

Fantastic experience: Ordered some VERY last minute flowers for a special someone on #vday and they came less than 12 hours after ordering!! (I ordered at 1am) Exceeded my expectations so beautiful <3

Fantastic experience: Awesome customer service

Fantastic experience: I ordered some flowers for a relative in Nanaimo over the phone from England and Vanessa who took my call was so incredibly friendly and helpful. It was such a relief to chat with her as I wasn't too sure what to have in the bouquet as they needed to be deer repellent, or any idea about prices in Canada for flowers. I ordered the flowers based on her advice and I have now received photos of them and they are absolutely wonderful, exceeding my expectations. I'm so glad I chose Turleys, and they will absolutely be my 'go to' Nanaimo florist in the future.

Fantastic experience: April 11, 2023 I came in to the Turleys store needing some flowers for my anniversary. Vanessa put together the most wonderful bouquet I think I’ve ever seen. My wife loved them. Thank you.

Fantastic experience: I ordered an arrangement 'Designer's choice' to be delivered the same day. Please keep in mind that I am in Ohio so I took a chance on Turleys Florist. Well... it paid off. The bouquet was delivered and the arrangement was beautiful. I was well informed throughout the process regarding the cost and the actual delivery time. I wish I could attach a photo so you could see the beautiful flowers.

Fantastic experience: I ordered from the UK a mothers Day present. The Vase, Flowers, balloon and Chocolate were amazing. My Mum loved them and they really made her smile, which was all I wanted. Fantastic service.

Fantastic experience: I am always so impressed with the bouquets from Turleys! They are so beautifully arranged, delivered with a smile and they last so incredibly long.

Fantastic experience: Ordered Daisy Daydreams (deluxe version) and added a chocolate bar. Had to call to confirm something and person who answered was friendly and very helpful. Gift was delivered in good time and recipient loves it! She says the chocolate bar is a real treat and the flowers currently have pride of place in her home. thanks, Turley's!

Fantastic experience: Beautiful flowers. Good prices.

Fantastic experience: Friendly service, on-time deliveries, fresh arrangements (that definitely meet expectations!). They can make design changes on-the-fly for you, as well, to customize your arrangement and ensure your flowers suit your desires and needs. Have been using this shop for numerous years now (for well over a decade - maybe even 2 decades!) and have never been disappointed.

Positive experience: There was an issue with the choice of flowers for the Christmas arrangement that I ordered. The owner has kindly remedied the situation to my satisfaction. My mom always enjoys the flowers she receives from Turley's.

Fantastic experience: Our wedding floral was STUNNING. They helped me create the perfect messy look I was after, the flowers were beautiful and so vibrant ! Even days after the wedding the flowers stayed well,alive, and colorful for so long ! We also used them for our prom flowers 9 years ago, we will always continue using turleys for our floral needs, thankyou guys for everything !

Fantastic experience: Went in on a busy Saturday during prom season for a last minute boutonnière and the staff were quick, responsive and kind! Would highly recommend! They went above and beyond

Fantastic experience: Thankyou very much for my Beautiful flowers my husband sent me from you over 2 weeks ago, they still look amazing today. I wish I could post a picture of them.

Fantastic experience: The team here was very kind as my family came by to pick flowers for a funeral. If i ever need flowers while on the island i can't think of any place else but them. Thank you and keep up the goodness team

Negative experience: 3 times I have tried flower delivery with these people 3 times they lost the address and either it was late or they notified the person that was supposed to he surprised.....where is the professionalism?

Fantastic experience: Just received an amazing bouquet from Turleys Florist, wonderful surprize.

Fantastic experience: This morning, I ordered a flower arrangement, a balloon, and some chocolates for a friend who turned 60 today. She just texted me to say thank you and included photos. The flowers look exactly, if not better, than those in the photo on the website, and the balloon and chocolates are cute and cheerful! Thank you for delivering on such short notice and for exceeding our expectations!

Fantastic experience: Born and raised in Nanaimo Turley’s has been my go to flower shop over the past 30 years. I now reside in Alberta but I still use them because they are great at what they do. Always answering the phone with smiles, their florists are artists that create such beautiful bouquets. Making over the phone orders are so easy and I know that Turley’s has my back by sending gorgeous flower arrangements to each person I order for. If you support local … Support Turley’s! They won’t let you down.

Fantastic experience: Always the highest quality arrangements and service. Hands down the best in town!

Fantastic experience: Always a great day visiting your florist

Fantastic experience: Love these guys there so amazing I live in Alberta and my girlfriend is in bc that i order flowers for all the time there delivery are fast and the flowers always look amazing. Thank you so much

Fantastic experience: Such an amazing florist in town. I was surprised with the flower delivery right in our doorstep. The flowers was ordered online by my brother who is currently in Saudi Arabia. Great flower arrangement and comes with the reusable glass vase and not just an ordinary plastic wrap. Good job!

Fantastic experience: The flowers are beautiful. The delivery service is amazing. Thanks for providing this wonderful service, and making sure my wife got the flowers!

Fantastic experience: I couldn't imagine shopping anywhere else. The staff are great to work with and the flowers are always lovely :)

Fantastic experience: My wife is still taking about how long the roses lasted !!! ... Great service even at the last minute... Thanks so much

Fantastic experience: All of the flowers I’ve been gifted are from here, they’re beautiful!