We Found Love

Negative experience: Brought some “fresh” peonies, looked after them as instructed but still barely lasted a week. Wish I’d saved money and just brought supermarket ones.

Fantastic experience: I adored my wedding flowers, so so perfect xx

Fantastic experience: Beautiful flowers and amazing service. Everything was done perfectly and my wife loved them. You can tell they genuinely care about their customers. Highly recommend!

Fantastic experience: Had to get flowers at very short notice and 'we found love' couldnt have been more accomodating and helpful. Flowers were very high quality too. Thanks kindly

Negative experience: Terrible and upsetting experience ordering flowers by phone for my Mother's 80th, amateur attempt at a bouquet without my choice. When calling "Wednesday 18th March" afer delivered , to ask why NO RED ROSE'S ? As I had specied this. Aaron, admitted it was his fault as no note was left for my order. ( the lady had NOT made any notes , "WHY?" ) 'Terrible to not organise this' As she was off work that day, which meant Aaron wasn't aware or my request. I had NOT received what I had paid £60 for. My mother made a complaint in person on my behalf ( as im not local to the shop) Aaron had lied to my mother stated, I didn't ask for red roses, ( prior to that, Aaron had apologised to me for not realising I had specied red roses, but yet tells my mother a different story nor even had asked the lady taking my order as was not there. I called back asking why he lied to my mother, ? I got shouted at aggressively. Then he had the audacity to accus me of harassment He didn't allow me to speak ,as I have stammer he discriminated me when I tried to kindly ask why lie to my mother Not pleasant people and your money will be better spent elsewhere ! Also when placing order on the Monday That was very stressful. I felt rushed, and was unhelpful when asking option for flowers. very abrubpt with me. She didn't listen to my request, wanting mainly red roses & some pink. Initially Not telling me its only THREE roses. ( despite I requested a mixture of red & pink (Three roses is not enough for a mixture of reds & pink roses anyway " figure that one out " We settled on FOUR RED ROSES and NO lilly (swapping the lilly for the 4th roses ) Prior: She also didn't answer my question when asking the price of roses and Lillie's so I could accommodate for more roses & les of the lilly, (I was told only one lilly in the bouquet) When asking the price she didn't answer my question. she told me I was rude when i mentioned, "you didn't answer my question" ( she was rude one, not me) She made it difficult for me. She didn't understand me when I tried to suggest if possible no lilly and one extra rose " if you understand what I mean "? NO she replied, (passive aggressive & sarcastic) I told her. Im trying my best to explain, ( her tension was elsewhere) She got personal, & becoming defensive, & telling me "" how I need to understand that I'm trying her best to understand you ! and that I need to understand that.) ( very patronising, I'm fully aware, more than she realises) she's tried to turn it around on me so to protect herself and shop's reputation . She's convertley discriminated me, she also told me she has other customers in the shop hence why rushing me. I let it go over my head when she mentioned my disability, and advised her my personal matters is irrelevant, has nothing to do with this order, I Just want to discuss the flowers. " cheek " Shes broken the 2010 equality act too. I was sad and in tears all evening in distress for being shouted at ruining my wishes for my mother's 80th. I will be taking further actions now . NO RED ROSES ⬇️ and two stems of lillies that I didn't want Was also told they cant guarantee the flowres on request on day of delivery. Would they give pink roses if lillies are requested for a funeral I Never heard such ridiculous excuses, I didn't find love at this place for sure. They have allot to learn about customer services.