Springfield Florist, Chelmsford

Negative experience: Absolutely awful experience!! I got in contact via email with the florist to request a floral arrangement for a funeral, to which the correspondence was poor and I was constantly waiting ages for a reply. In the end I called to place the order and was very specific about the arrangement I wanted, they were bright and I knew my late nan would have loved them. On the day of the funeral, we received the flowers at the crematorium and they were absolutely nothing like what I'd asked for. Now I can understand certain flowers being unavailable due to the season, but the whole thing was completely off. I'm not sure a single flower was the same as what was asked for. As well as this, several of the flowers were already dead, and many had been placed into the base with wires pushed through their stems, meaning when the base was watered, these flowers got none of it so were dying at a rapid pace. When I contacted the florist to express my disappointment, showing them all pictures to show how awful the product we received was, the responses took days to receive, often having to chase up with several emails. When responses were finally given, the florist was rude and dismissive, stating the flowers were perfect when they left the shop, yet somehow were half dead the same day. According to the florist, what we received was incredibly accurate both looks wise and value wise, which considering we payed over £80 for what turned out to be a load of foliage, is incredibly disappointing. You would expect there to be a level of professionalism when it comes to dealing with a grieving customer, however this just isn't the case and they will do nothing to rectify their issues. Will never use again as incredibly let down with not only the quality of product, but the immense unprofessionalism and rudeness of staff. First website image is what was asked for and agreed on with the florist, being told specifically 'it will be very accurate' and the second image is what was received. Very dull and lacking so many flowers. Do not recommend at all!! Save your money and go elsewhere.

Negative experience: A VERY DISAPPOINTING experience! We approached Jemma at Springfields florist to see if she could do my Father In Laws funeral flowers. The correspondence we had was via email as we live in Lincolnshire. After deciding on which tribute style the family wanted to go for and very detailed email correspondence, including the request for 2 tribute cards and being charged extra for additional cacti / succulents, Jemma assured us that everything was in hand and that they would deliver them to Chelmsford funeral directors on the day of the funeral so that they could go in the funeral car. On the day only 1 tribute card was on the arrangement, needless to say my Sister in Laws card wasnt which was very upsetting. On contacting Jemma we were told that it must have been forgotten and she would try and get hold of the driver to bring one down. By the time this was done the funeral had finished and the guests had already left the crematorium. On contacting Jemma on the day, we got no apology or anything by way of compensation and her attitude was very dismissive. We would NOT recommend her.

Fantastic experience: Fantastic florist would highly recommend. Website was clear and easy to navigate and when I called with a question the woman who I spoke to was amazing, really informative and professional and following on from this great customer service they produced a really beautiful funeral arrangement that received lots of compliments. Thanks ever so much to the team at Springfield Florist in Chelmsford, Much appreciated!

Fantastic experience: I couldn’t recommend Springfield florist enough. The beautiful pieces they created for my grandad were absolutely stunning and he would’ve adored them. The cricket bat was beautiful and it made his journey to the service look so bright. Thank you all so much.

Fantastic experience: Just wow! The flowers by Springfield Florist are absolutely amazing — so beautiful, vibrant, and thoughtfully arranged. We’re wedding photographers, so we see a lot of floristry, and these flowers photograph beautifully. Gemma and her team are incredibly talented and lovely to work with. Highly recommend to any couples planning their wedding or anyone looking for stunning floral arrangements! Emma & Ross Bloomwood Photography