FloraQueen Flowering the World S.L.

Vi beklager for eventuelle ulemper du har oplevet. Det er ikke en afspejling af vores sædvanlige kvalitetsstandarder. Vi undskylder oprigtigt og beder dig kontakte vores kundeservice på www.floraqueen.com/soporte, så vi kan løse dette så hurtigt som muligt.

We understand your frustration, and we never take customer concerns lightly. For over 20 years, we've built our business on trust, quality, and customer satisfaction, with thousands of happy, returning customers. However, in an era of instant expectations, mistakes—though rare—are met with zero tolerance.

Yes, a small percentage (less than 1%) of deliveries face issues, and when they do, our dedicated Customer Experience team works tirelessly to resolve them. Behind every order is a team of hardworking individuals who genuinely care. A simple act of fairness goes a long way. If you haven't already, please reach out to our customer service team—they are here to help and ensure a solution that's fair for everyone. You can contact them at [https://www.floraqueen.com/soporte](https://www.floraqueen.com/soporte).

We value every customer, including you, and hope to make this right.

We understand your frustration, and we never take customer concerns lightly. For over 20 years, we've built our business on trust, quality, and customer satisfaction, with thousands of happy, returning customers. However, in an era of instant expectations, mistakes—though rare—are met with zero tolerance.

Yes, a small percentage (less than 1%) of deliveries face issues, and when they do, our dedicated Customer Experience team works tirelessly to resolve them. What's disheartening is that even after a resolution is provided, some customers choose not to update their feedback.

Behind every order is a team of hardworking individuals who genuinely care. A simple act of fairness goes a long way. If you haven't already, please reach out to our customer service team—they are here to help and ensure a solution that's fair for everyone.

We value every customer, including you, and hope to make this right.

Entendemos tu frustración y nunca tomamos a la ligera las inquietudes de nuestros clientes. Durante más de 20 años, hemos construido nuestro negocio basándonos en la confianza, la calidad y la satisfacción del cliente, con miles de clientes felices y que regresan. Sin embargo, en una era de expectativas instantáneas, los errores, aunque raros, se enfrentan con tolerancia cero.

Sí, un pequeño porcentaje (menos del 1%) de las entregas enfrenta problemas, y cuando lo hacen, nuestro dedicado equipo de Experiencia del Cliente trabaja incansablemente para resolverlos. Es desalentador que incluso después de proporcionar una solución, algunos clientes eligen no actualizar sus comentarios.

Detrás de cada pedido hay un equipo de personas trabajadoras que se preocupan genuinamente. Un simple acto de justicia puede marcar la diferencia. Si no lo has hecho ya, por favor, ponte en contacto con nuestro equipo de atención al cliente. Están aquí para ayudarte y garantizar una solución justa para todos.

Valoramos a cada cliente, incluida tú, y esperamos resolver este problema.