Billy Heroman's Flowers & Gifts Plantscaping
Información sobre Billy Heroman's Flowers & Gifts Plantscaping
Horario de apertura
- Domingo: 12h-16h
- Lunes: 8:30-18h
- Martes: 8:30-18h
- Miércoles: 8:30-18h
- Jueves: 8:30-18h
- Viernes: 8:30-18h
- Sábado: 8:30-17h
Billy Heroman's Flowers & Gifts es una floristería familiar con sede en Baton Rouge, establecida en 1955. Con décadas de experiencia, se ha consolidado como uno de los líderes en la industria de la floricultura, ofreciendo una amplia selección de flores provenientes de cultivadores de todo el mundo.
Su generoso catálogo incluye rosas, plantas, cestas de regalo, así como productos tropicales y exóticos, perfectos para diversas ocasiones, desde cumpleaños y aniversarios hasta bodas y momentos de simpatía. Además, cuentan con un servicio de consultoría nupcial que incluye revistas y álbumes fotográficos para ayudar a las parejas a elegir el arreglo floral perfecto para su gran día.
Con más de 12,000 pies cuadrados dedicados a invernaderos y 15,000 pies cuadrados de showroom de artículos para el hogar y regalos, Billy Heroman's se enorgullece de ser la floristería más prestigiosa de la zona. La atención al cliente está en el centro de su filosofía; cada entrega es revisada para garantizar frescura y calidad, asegurando que cada cliente reciba el mejor servicio y producto. Ya sea para decorar un evento especial o simplemente sorprender a un ser querido, en Billy Heroman's encontrarás la solución perfecta.
Nuestro comentario desde Flowerspedia sobre Billy Heroman's Flowers & Gifts Plantscaping:
Las Flores y Regalos Plantas de Billy Heroman son un servicio floral muy querido, conocido por sus impresionantes arreglos y entrega confiable. Los clientes elogian con frecuencia la belleza excepcional de las flores, señalando que los arreglos a menudo superan las expectativas tanto en calidad como en presentación. Los aspectos destacados de su servicio incluyen:
- Un servicio al cliente excepcional, con un personal amable y atento a los detalles.
- Entrega puntual, asegurando que los regalos florales lleguen cuando se prometen.
- Una amplia selección de arreglos florales apropiados para diversas ocasiones, incluyendo bodas y funerales.
- Un proceso de pedido en línea que es rápido y eficiente, facilitando a los clientes de fuera del estado el envío de flores a sus seres queridos.
- Precios competitivos junto con la garantía de recibir flores de alta calidad que lucen exactamente como en sus imágenes en línea.
Muchos clientes, incluidos aquellos que hacen pedidos desde lejos, han expresado su agradecimiento por la experiencia fluida que ofrece Billy Heroman's, destacando a menudo las alegres reacciones de los destinatarios al recibir sus hermosas flores. Confiar en Billy Heroman's para sus necesidades florales es sin duda una elección bien fundamentada, y su compromiso con la calidad y la satisfacción del cliente los convierte en una opción principal para muchos.
Billy Heroman's Flowers & Gifts Plantscaping: Opiniones
Experiencia fantástica: Thank you so much to Billy Heroman’s for creating this incredibly beautiful, custom guitar design as a tribute to our beloved friend and worship team guitar player for his recent funeral. I shared an inspo pic, and y’all knocked it out of the park and made a creation that was so unbelievably amazing and way better than the inspiration photo I found online! Most importantly, the deceased’s family was so surprised and grateful for such a loving, fitting tribute, as well as many of his close friends. I 1000% recommend Billy Heroman’s for all your floral needs.
Karen, Thank you for posting and sharing this. It was an honor to be able to use our creativity and meet your needs to satisfaction. We appreciate you trusting us with such a personal sentiment.
Experiencia fantástica: My girlfriend was so amazed by how beautiful the staff arranged the roses they are fresh and so gorgeous great job
Thanks Willy, we appreciate the 5 star review and you taking the time to let us know how we did. We appreciate you sharing your experience.
Experiencia fantástica: Flowers were delivered timely. The roses were absolutely beautiful.
Kristie, We appreciate you taking the time to share your experience and for the 5 stars!!!
Experiencia fantástica: wanted to buy Valentine's Day flowers for my daughter. She's in Baton Rouge and I'm in NY... of course i waited till the last minute and ordered the flowers at around 10 a.m. By 2 p.m. they were delivered along with the chocolate candies i bought as well.... i was nervous that they wouldn't be delivered the same day but this florist kept their promise and the flowers were beautiful...
Thanks Robert, we are happy to have met your expectations. Thank you for sharing this with us and letting us know how we did.
Experiencia negativa: I have been using these people for years. Forward to Valentine’s Day this year I gave these people two simple requests “after one pm” and to “my addresss”. Not only did they deliver them before 11am , they delivered them to the wrong address. I call them once I find out the error, and the lady that answers gets all defensive and transfer me over to a supervisor. Supervisor gets 0 accomplished besides pissing me off further. Tries to save face by saying they were at least delivered and I told the lady I wouldn’t be mad even if ONE of the things were right but they couldn’t get ANY OF IT RIGHT and thats where my frustration is. As someone who has spent thousands with this company, I’ll never give them my business again.
This is not the level of service you deserve, and we clearly missed the mark on your requests. We value your long-term business and hate that we’ve lost your trust. Please expect a call or email from us shortly so we can address the errors made by our delivery team and the handling of your call. We are committed to fixing this for you.
Dear Demon
Thank you for being a loyal customer for so many years. We sincerely apologize for the frustration you experienced this Valentine’s Day; this is not the standard by which we operate, and we are sorry to have not met your expectations.
While we do our best with the information provided to us, we have confirmed that the flowers were delivered to the specific address we were given at the time of the order. Regarding the timing, we apologize that our sales associate promised a specific window, as it is against our policy to guarantee delivery times during major holidays. We have addressed this with her in detail to ensure our policies are communicated correctly moving forward.
We are sorry to hear that you will be going somewhere else and hope you find someone to handle your floral needs in the manner you wish.
Best regards,
Billy Heromans
Experiencia fantástica: Seamless experience (ordering online for pickup). Beautiful tulip arrangement for my valentine perhaps looking even better than the pic online. Gracious service and prompt pickup as well.
Jay, thank you for the wonderful review! We are so glad the tulips exceeded your expectations—our team loves hearing that the arrangements look even better in person. Happy Valentine's Day, and we look forward to seeing you again!
Experiencia fantástica: This is my go to florist. They do a great job with the arrangements and deliveries are always on time.
Thanks Shawn, we appreciate the vote of confidence and the kind words. Thanks for sharing your experience.
Experiencia fantástica: We are from Arkansas and have used Billy Herman’s to deliver to our daughter at LSU several times. They always deliver beautiful arrangements and are always on time.
Thanks Jessica, we appreciate you taking the time to share your experiences with us. We appreciate your business and trust in us.
Experiencia fantástica: On time. My wife loves the flowers. No dog house for me!
Thanks Carl for the 5 stars. We are happy to hear your wife loved them and you kept yourself out of the dog house. Hope we can help you stay out of it again in the future.
Experiencia fantástica: Had to do a last minute online order for delivery the next day. Not only were the prices reasonable, Billy Heroman’s delivered on time as requested. I would definitely recommend them for any of your floral needs.
Thanks H. We appreciate you taking the time to share your experience and let us know how you did. We appreciate your business and hope to continue to take care of your floral needs.
Experiencia fantástica: I had a great experience with Heroman’s! I ordered my mom some flowers for her birthday, and I let Heroman’s design the bouquet however they saw fit. My mom loved her bouquet! Heroman’s sent me an email once they were delivered and kept me up to date on every step of the process. We will be using them for future celebrations!
Thanks Carlie, We are happy to have met your expectations and made your Mom's birthday extra special. Thanks for sharing your experience with us and letting us know how we did. We are sharing this with our team for them to see. We look forward to helping you again in the future.
Experiencia fantástica: Janine and Kelsey did a lovely job creating bridal bouquets and arrangements for my wedding. I sent them a few example pictures and they did NOT disappoint. The arrangements were stunning and our two bridal bouquets complimented each other beautifully. I received lots of compliments from the guests and couldn’t have asked for a better experience. Thank you!
We are happy to hear that your event was a success. Thank you for sharing your experience and we are happy to have met your expectations.
Experiencia fantástica: I purchase flowers often from Billy’s! They are great, I place the order online and flowers are delivered usually the same day. Always super easy to deal with. 10 out of 10 recommend!
Thanks Derek! We appreciate the 10/10 and 5 stars. Thanks for sharing your experience and being a valued customer.
Experiencia fantástica: Beautiful, affordable,and delivered on time. Thank you!
Thank you Colin! We appreciate you taking the time to share this let us know about your experience. We appreciate the 5 stars.
Experiencia fantástica: Went to the website and had plenty arrangements to choose from and placed my order and it was ready in a short amount of time. Very easy transaction. When I went to pick up my order everyone was helpful. It was a very good experience.
Greatly appreciated Lamar. We are happy to have met your expectations. Thanks for leaving a review and letting us know how we did. We appreciate the 5 stars.
Experiencia fantástica: I do not reside in Louisiana and have found the personnel of Billy Heroman's Flowers to be very helpful. I have been very satisfied with each order of flowers, as well as the prompt delivery. In addition, I appreciate the fact they advise when and where the arrangement has been delivered.
Thanks Barbara. We appreciate you sharing your experience. We are happy to have met your expectations and we look forward to helping you again. Thanks for the 5 stars!
Experiencia fantástica: My name is Ed Rescigno I live in Orlando. Ten year ago we ordered flowers for my sisters funeral They were PERFECT. Today I ordered flowers for my Niece who's having Dental surgery tomorrow. I messed up the delivery date called them back to change the date to today. NO PROBLEM WHATSO EVER TO CHANGE . You couldn't do that at most florists in Orlando. The folks there are KIND and PROFESSIONAL fixed my mistake and handled it with a High Level of PROFESSIONALISIM. I have more family and I'm SURE I'll always use HEROMAN'S FLORIST for another time I need to order Flowers from Heroman''s. Florist. You get 5 STAR SERVICE. THANK YOU TO DAVE AND THE YOUNG LADY WHO HELP CORRECT MY MISTAKE GOD BLESS
Ed, thank you so much for taking the time to share this. We appreciate you thinking of us when needing to share a sentiment. We will congratulate the staff on a job well done and celebrate the customer service. We appreciate the five stars and we hope to help you again whenever you need.
Experiencia fantástica: We live in Florida, with family in Baton Rouge. Your name came up when discussing looking for a florist. Recipient very pleased with arrangement and we were as well.
Thanks Julie for sharing this and letting us know how we did. We are happy to hear everyone was pleased! Thanks for the 5 stars.
Experiencia fantástica: I was ordering flowers from out of state and the staff were so helpful in enabling me to pick flowers for our daughter’s birthday. She was so delighted with the delivery. The flowers were perfect!
Thanks Patti! We appreciate you taking the time to do this and share your experience. We hope your daughter had a great Birthday! Thanks for the 5 stars.
Experiencia fantástica: Flowers were delivered quickly (within 4 hours of ordering) and they were exactly as pictured. Will be ordering again, thank you!
Tiffany, We appreciate you taking the time to do this. We appreciate the 5 stars and we appreciate you ordering again from us.
Experiencia fantástica: Billy Heroman’s consistently provides excellent service. Their products are always beautiful and delivered on time.
Thanks K. We appreciate you sharing this for everyone to see. We appreciate your vote of confidence and the 5 stars!
Experiencia fantástica: Love these guys! They made something special, just for me! A beautiful lay for my daughter's LSU graduation! It was a huge hit!
Dana, congratulations to her and thank for letting us be a creative part of the celebration! We appreciate you sharing this.
Experiencia fantástica: Easy to order online and the flowers looked exactly like the picture from the website.
Thanks for sharing your experience Natacha! We appreciate the 5 stars and your business.
Experiencia fantástica: Thank you so much! I had flowers delivered for my daughter’s first day of college. Not only were the flowers beautiful but they also went above and beyond to meet with her to personally deliver them as I wasn’t certain how to get perishable items to her. Will definitely order again!
Thanks Stephanie! We are glad we were able to take care of your delivery and make it perfect. We are happy to hear she like them!
Experiencia fantástica: Great service and beautiful work. Thank you for making the most beautiful angel wing arrangement for my fiancé .
Thanks Cathy, we appreciate you taking the time to do this. We are happy to hear you were pleased and we are glad to have met your expectations.
Experiencia fantástica: Everyone was so nice and caring. A very enjoyable experience. My grandaughter was thrilled with her flowers and bear.
Thanks Shari, we appreciate you sharing your experience. We are glad to hear your grand daughter was happy.
Experiencia fantástica: The flowers I ordered were absolutely stunning. Thank you so much.
Thanks Teresa! We appreciate you sharing your experience and the picture. Thanks for the 5 stars.
Experiencia fantástica: Every time I order wirh Billy Heromans its always a great experience. Beautiful flowers and great customer service. Everyone is so nice and helpful. I will always use Billy Heroman anytime I need flowers
Thanks John. We are happy to hear your experience was a positive one. We thank you for sharing.
Experiencia fantástica: they were beautiful she loved them.
Thanks for the review Caysha! We are happy to hear she loved them. Thanks for the 5 star review and for sharing your experience.
Experiencia fantástica: Always a great experience with Billy Heroman’s. We live out of state, but for our family in Baton Rouge, Billy Heroman’s is always our go to place. They do a wonderful job, their website is easy to use and their staff is always so helpful.
Jolie, thanks for taking the time to share your experience. We appreciate the five stars and we appreciate your business. We are happy to have met your expectations.
Experiencia fantástica: Ordered get well basket last night for delivery today and paid for it all online with ease. Recipient texted it was delivered at the requested time. That’s what businesses in 2025 who do it right can do. Very pleased with this transaction and will use them for future purchases!
Thanks Mae! We are happy to hear that your experience was a pleasant one. Thanks for sharing and thanks for using Billy Heroman's.
Experiencia fantástica: First time to order as I am from North La. I ordered online. Flowers were just what I ordered. The recipient was thrilled to see you van coming to her home.
Thanks Joyce! We are glad to hear it and we are happy you had a positive experience. Thanks for sharing so that others can see. We appreciate you and the 5 stars.
Experiencia fantástica: I buy flowers from you guys almost every year for my mother’s birthday and you never let me down! The best and most beautiful selection of flowers every time guaranteed.
Thanks Lauren for taking the time to share your experience. We appreciate your kind words and the 5 star approval!!!
Experiencia fantástica: Ordered flowers for delivery to my girlfriend’s work, they were absolutely gorgeous and made her day! The arrangement was stunning, and the delivery service went above and beyond my expectations. Everything was on time and perfectly handled. Highly recommend!
Thanks Blaise! We really appreciate you sharing your experience and we are happy to met or even exceeded your expectations. Thanks for the 5 stars.
Experiencia fantástica: I placed a order for a dozen Roses for my daughter Hope Williams. They were ordered with same day delivery. The flowers were delivered on time and my daughter said they were the most beautiful Roses she has ever received. In the future i will be using them again , Thank you for such beautiful flowers for my daughters special day .
Rose, We are happy to have met your expectations and taken care of this for you. Thanks for the 5 stars and sharing your experiece.
Experiencia fantástica: Thank you so much. My Doctor absolutely loved the Basket!
Thanks for sharing this Ashley! We appreciate it and glad we could help. We hope to help again in the future when needed.
Experiencia negativa: I went to the Perkins Road store on Thursday to thank them for calling the police for my son who has bipolar and wasn't on meds at the time he went to the store to purchase roses. Then I asked them,why was his car towed after Todd McBride had told the officer that it wouldn't be towed.i was contacted and met with the officer to get the keys and the car was gone.The girl in the store told me it was the owners decision to have ur towed. I politely asked her for the towing service number and the owners number. She wrote the numbers on paper! I apologized for what transpired on behalf of my son and explained how educated he was and thanked them again! I also said as I was leaving,I wonder if it was anybody else would they have had handled it that way! I went to my car and dialed the number and said this is the store's number. I got out of my car to proceed back into the store to let the girl know that was the store's number! They hF locked the doors and if I was criminal! That was horrible experience for me! I didn't say anything out of order to anyone! I had to tell someone about it. I drive to the store where I usually shop on North Harrell Farell Road to vent what had just happened! I have never harmed anyone in my life! I've been an educator over 38 years! You have to treat people better. That was disrespectful and rude! One star for calling the police and he's getting the help he needs. Now,I'm stuck trying to get the car from Brown's towing! He was trying to get another license before coming to buy the roses. It takes 30 days for a license to be mailed. That's towing plus $38 to $40 per day! Do you understand the frustration! Why said you not going tow it and do what you said you weren't going to do! I try to God the owners read this and help with the cost!
Hey Karen, we understand your frustration.
That day, the situation with your son was quite scary for our staff, so much so that they had to call the police. We're relieved to hear that your son is getting the help he needs and is on the path to getting better.
Given the traumatic nature of the event, our team decided to lock the doors as a precautionary measure for all customers entering, not just you. The police involvement has led them to exercise extra caution for the time being.
We sincerely apologize for any miscommunication regarding the car. It was the police that suggested we tow it. Mr McBride had actually suggested leaving it for a family member to pick up if your son could provide a contact, but he unfortunately refused to share any information. It was the police who ultimately recommended its removal after that.
Please understand that we had no idea what was going on with your son. Since your son was taken by the police, he was told that he would no longer be permitted on the property after the incident. As the police said, leaving the car there would have implicitly invited him back, which we were not allowed to do. We are truly happy to hear he is getting help and will get better. At the time, with limited information, all we knew was that we could not welcome him back after what had transpired. We had hoped he could provide a contact to the police, but that was refused.
Ultimately, we followed the police's suggestion.
Experiencia fantástica: Billy Heroman's Harrell's Ferry location are always professional and their arrangements never disappoint.
Thank you Sheilah! We appreciate the kind words and the 5 stars. Thanks for being a good customer!
Experiencia fantástica: We so deeply appreciate your timely delivery and the exceptionally beautiful flower arrangements/stands. Mrs. Shirley Steptoe Ross & Mr. & Mrs. Charles Steptoe.
Thanks Bernette, we appreciate you giving us five stars with very kind words included. We appreciate your business and taking the time to share this.
Experiencia fantástica: Delivered on time and still look beautiful almost a week in a half later.
Thanks Michelle! We appreciate you taking the time to share this and let us know about your experience. We do lots of testing and work to find the best quality and longest lasting product. We appreciate the 5 star review.
Experiencia fantástica: Excellent service, best quality service. Out of state delivery. From Tenn. to E.Baton La
Thanks Anna, we appreciate you sharing your experience. Thanks for putting your trust in us and allowing Ilya to do what we love.
Experiencia fantástica: The arrangement was lovely and the flowers were fresh.
Thanks Sheila! We appreciate you taking the time to share this and let us know how we did.
Experiencia fantástica: I remembered that I had not sent flowers to mYBaton Riuge family members and was able to end them beautifully arranged flowered last minute with prompt and effective delivery from Billy Herman’s florists. A job well done!
Thanks Emelda, we appreciate you taking the time to say this and share it. I’m glad we could take care of you in a pinch.
Experiencia positiva: Ordered a plant from Billy Heroman in Baton Rouge. The plant was poor with mostly greenery. Should have been better for 130 bucks. They did offer to take the plant and refund my money.
Thank you for your feedback. We understand your initial concern, and we're glad our Greenhouse Manager was able to connect with you directly to explain the plant’s current budding stage. These blooms are just about to open, and we’re hopeful you’ll see its full beauty very soon. We truly appreciate your decision to give it a chance to flourish, and we’d love to hear your thoughts again in about a week once it’s had time to bloom!
Experiencia positiva: The service was great. The only problem was the plant was just left at the front door and not handed to a person. I had to call the recipient to find out if they knew the plant was at the door. I had provided the phone number of recipient. The plant was delivered on time. This florist always does great work.
Thanks Marilyn. We appreciate you letting us know about this order. We appreciate your input and letting us know about your experience.
Experiencia fantástica: Thank you for delivering a beautiful Peace Lily ... It was gorgeous, and the person taking the order on the phone was so friendly and helpful.
Thanks Kelly, we grow all of our plants locally in our greenhouses. We know it provides the best quality that way and a plant that will last. We appreciate you taking the time to say this and share your experience.
Experiencia fantástica: Excellent service. Very well presented and timely delivery.
Thanks Kim, we appreciate you taking the time to do this and sharing your experience. Thanks for the 5 star review.
Experiencia fantástica: I had been searching for something for my sweet Aunt's passing. Everything was so expensive, so I decided to bite the bullet and just do it. I pulled up Heroman's because it's a name I grew up with. It's been around for a while. I did not read dimensions, just picked on looks. I really told myself, after all the searching, I wouldn't go over $200. From other sites, before going local, you did not get much with $200. I was so pleased with the size of my order and how stunning it was. I pictured it smaller. Thank you so much on the selection of the plants in the arrangement. I told them to separate the arrangement and share it with all her kids and grandchildren! Again, thank you so much. I will pick Billy Heroman's FIRST.
Wow! Carol, thanks for taking the time to share all the details of your We are thankful for you to take the time to do this. Thanks for the five stars.
Experiencia fantástica: I called to have a special arrangement sent from out of town and the flowers were beautiful and a special spray to the family.
Kathy, thanks so much for sharing all of this. It was our pleasure to have met your expectations and share what we love to do. Flowers are great in times of comfort. Thank you again!
Experiencia fantástica: it was my daughters birthday and I wanted to send her flowers. Billy Heroman's shop went above and beyond what I expected. I have used them before and will continue to use them. The delivery person did an excellent job of making sure my daughter got her flowers.
Thank you for sharing this and trusting us to handle your daughter’s flowers. We look forward to helping you again in the future and thank you for being a customer.
Experiencia fantástica: The flowers were beautiful and delivered within a few hours of placing the order.
Thanks Pat. We appreciate the review and the 5 stars. We appreciate you taking the time to say this and let us know how we have done.
Experiencia fantástica: Great service and delivery time. Will continue to use for any future orders. Thanks so much
Thanks Bri! This is awesome to hear! We appreciate you taking the time to share this with us.
Experiencia fantástica: I love my Billy Heroman’s Family. I order my girlfriend flowers every other week and we’ve never been disappointed. The flowers are always fresh and handled with care. Thank you guys so much.
Thanks Tre!!!! We appreciate you and sharing this for all to see. We are happy to hear your girlfriend has been pleased too.
Experiencia fantástica: My flowers were absolutely beautiful!!!! The service was fantastic as well. Thank you!
Thanks Dena, We appreciate the 5 stars and the review. Thanks for sharing this for us to know.
Experiencia fantástica: I needed something special in a rush. They came through & delivery was on time if not before.
David, thank you for sharing your experience with Billy Heroman's. We appreciate you taking the time to do it and for the 5 stars.
Experiencia fantástica: The online ordering was fast, easy and the flowers were beautiful and delivered the next morning!
Thank You Mary. We appreciate you taking the time to do this and share your experience. We are happy to have been your choice for your floral needs.
Experiencia fantástica: She loved them Beautiful!
Thanks Keishunna for the five stars. We appreciate you taking the time to share the image and your experience.
Experiencia fantástica: My relative loved the arrangement, and said the delivery person took care of it during the placement.
Debbie, thank you for sharing this with us. We appreciate you taking the time to do so. We are happy to met your expectations.
Experiencia fantástica: Best place to order your lady flowers because they take care of you!! The sweet people at Billy Herman's were amazing! My husband sent me flowers for my birthday which were beautiful but I realized the vase was leaking, the staff went above & beyond to not only replace that vase, but also the one after that ended up having a hairline crack on the side! Their generosity and amazing customer service seriously blew me away! Originally I felt like such an inconvenience, because I honestly just wanted to know if there was a way to stop the leak since it was slow and from the bottom, but they insisted on replacing it with a brand new arrangement! The lady i spoke with was so kind, sweet & apologetic about everything, I wish I would've gotten her name to thank her for making sure I got a vase without leaks! The last delivery lady even waited to make sure it wasn't going to leak this time after I sat it on my desk and did a wipe test if you're gonna get your lady flowers, definitely go through them! I have never received such flawless customer service before like this! 10/10 definitely recommend, plus the arrangements are gorgeous!!
Thanks Kelsey, Unfortunately, cracks can happen during transport. We are glad to hear the team took good care of you. Things do happen and we always want to take care of it immediately. Thanks for sharing your story and letting us know you were happy with our service.
Experiencia fantástica: Roses were delivered on time in perfect condition. The quality of the roses was and is excellent.
Thanks W Watson for sharing your experience with our product and thank for the 5 stars.
Experiencia fantástica: The flowers were absolutely gorgeous!!! The delivery driver went above & beyond & rather than not make the delivery called to let me know they couldn’t get into the gate at the apartment complex. I was able to contact the person the flowers were for and get them to her!! I couldn’t be happier!! Thank you!!
Thanks Melinda. We are happy to hear your experience was a pleasant one. Than you for sharing and for the 5 stars.
Experiencia fantástica: The lady wad and excellent help for what I needed. Awesome job Thank you
Thanks Joseph, we appreciate you taking the time to share your experience and for giving five stars.
Experiencia fantástica: We ordered a plant for a funeral out of state. We ordered directly thru Billy Heromans website. It was such an easy process, affordable and the plant that arrived is just as advertised. It looked beautiful and we would recommend them to others. We also received a message letting. Us know when and where it was delivered to on time.
Thanks Mindy for sharing your experience. We appreciate you letting us know that experience was pleasant. We are happy to have you as a customer.
Experiencia fantástica: These flowers brightened up my friends day. She texted me right away to say how much she loved them.
Thanks for the 5 stars Margo. Flowers have a way of brightening anyone’s day and we love how they can make people smile. Thanks for the 5 stars and for sharing your experience.
Experiencia fantástica: Every year I order flowers for my mom’s birthday, and Billy Heroman’s always does a phenomenal job creating a beautiful bouquet for her. Thank you!
Thanks for trusting us to sent flowers to your mom. We appreciate the 5 stars and we appreciate the feedback!
Experiencia fantástica: Excellent customer service! Was delivered at requested time and was beautiful’
Thanks Susan. We appreciate you taking the time to share your experience and let us know how we did.
Experiencia fantástica: I ordered a colorful spray for a family funeral. The arrangement was beautiful and arrived on time. Thank you Billy Heroman's for providing excellent service and an exquisite creation. Highly recommend.
Thanks Jonna. We are happy to have met your expectations and helped you at a difficult time. Thank you for sharing your experience and trusting us to help you with your floral needs.
Experiencia fantástica: The flowers were at the funeral home on time and the spray was more beautiful than the picture online
Thanks Charlotte! We appreciate you taking the time to share your experience. We are happy to have met your expectations.
Experiencia fantástica: My friend/neighbor loved them & the delivery person called her when she wasn’t home to see where she wanted them because he didn’t want to leave them out in the cold long. Way to go! Keep up the great work.
Thanks Susan for sharing your experience. We appreciate you taking the time to tell us. We will make our team aware of your kind words.
Experiencia fantástica: I have ordered many times. Each and everytime the quality and service is unmatched.
Thanks Nathan. We appreciate the 5 stars and you taking the time to share your experience. Thanks for being a repeat customer!!!!
Experiencia fantástica: i'm not currently in the US, but I wanted to send flowers to a dear family member. They were very Punctual in notifying me when my order was confirmed, and when the order was delivered. It was a Seamless process. I would definitely order from them again!
Thanks Andrea. We appreciate you taking the time to share your experience and for giving us 5 stars.
Experiencia fantástica: I used this florist when I was sending a friend of mine who is a new mom flowers! I am not from the area so was a little unsure of how it would go because it was a surprise, but their customer service was fantastic! An employee called me when they were delivering them to make sure they didn’t sit out in the heat and also let me know when they had been sucessfully delivered! The picture I recieved was exactly like the one online. This seems like a great business and if I was ever sending flowers in the BR area I would use this company again!
J, Thank you for sharing this experience with us. We are happy to hear you were pleased with our service and we appreciate the glowing 5 star review. This will be a review we share with our staff so they hear what a great job they are doing from the beginning to the end of the process.
Experiencia fantástica: The flower arrangement was absolutely beautiful! Great job!
Thanks Jonathan for the 5 star review! We appreciate you taking time to tell us how your experience was and that everything delivered was beautiful.
Experiencia fantástica: Your flowers and your service is the best. Your flowers last a lot longer then any other
Thanks David. We appreciate you taking the time to share your experience and satisfaction in our service. We appreciate the 5 stars.
Experiencia fantástica: The delivery was excellent, the driver was kind and professional.The roses are absolutely gorgeous. The arrangement is flawless. This picture is from day two.
Thanks Jennifer - We appreciate you taking the time to share your experience. We will share this with our team.
Experiencia fantástica: Beautiful flowers. He sent me a picture of it and delivered hours before I expected.
Thanks Debbie. We appreciate the 5 stars and you taking the time to share your experience. We are happy to hear you were pleased.
Experiencia negativa: I had a terrible experience with Billy Heroman's at Harrells Ferry Rd. I got married on 10/05 at White Oak Estate and Gardens. I wanted a specific type of flower that has a great meaning to our marriage and represents my culture--oriental lilies. To have a great outcome for the flower presentation, we contacted Billy Heroman's and shared a document with them, very detailedly expressing our expectations and vision of our wedding flowers. We brought in the vases that we wanted for the wedding and paid Billy Heroman's to present us with the best flowers for our wedding, put the open white lilies in each vase without any extra decorations or greeneries. On the wedding day, the vases they brought in were horrible, they were not full and the lilies were not open. I would accept 80% open and 20% closed flowers, but the lilies and the vases presented at our wedding looked so cheap, and stingy, like we bought from Costco a day before the big day. We contacted the store to share our poor experience and seek a solution on 10/09. I had my husband talk to the store because he is a Louisiana local, and I was afraid I would get discriminated. My husband did not get to speak to the store until the 4th call and they hung up on him for the first 3. Billy Heroman's told us that they couldn't ensure all flowers would open, they said whoever took the flowers home would have a fully open vase now, and they claimed that we didn't tell them the flowers needed to be open, which we clearly showed the expectation on the picture. They told my husband they would talk to their manager and call him back next week, but they didn't. They have been postponing to solve the problem week by week, saying the manager is out of the office. As you can see, there isn't any professionalism at this store either the florists or their customer service. I attached a picture of a professional florist who put together a full vase of fresh lilies to this review. We assume that Billy Heroman's did not quote us correctly so they mispurchased the amount of flowers. We would have no complaint if they told us that the flowers would not be full and needed more. We would have no problem paying for the difference and have nice and full flowers at our wedding. We would also want to solve this problem within their customer service but what they offered us leads us to share this experience with other customers and our wedding venue, that the Billy Heroman's store at Harrells Ferry Rd is not recommended.
Experiencia fantástica: I have used Billy Heroman's a few times there arrangements are beautiful and fresh, always getting compliments and I make sure everyone knows where they came from. The same day delivery is AMAZING. I highly recommend using them on your next order.
Thanks Kathy! We are appreciative of you taking the time to share this and we are happy to have met your expectations!! Thank you for your recommendation.
Experiencia fantástica: I was beyond pleased with the service provided and quality of the arrangement! Absolutely beautiful!
Thanks Nell, we appreciate you sharing your experience and thanks for choosing Billy Heromans for your floral and gift needs.
Experiencia fantástica: Great customer service! Flowers were delivered as promised and were beautiful.
Thanks Yvette,
We appreciate you taking the time to send this and taking the time to share your experience. We will share this with our team.
Experiencia fantástica: The delivery was on time and the arrangement I ordered was absolutely gorgeous.
Thanks Lisa. We appreciate the 5 stars and we are thankful for your kind words. Thanks for sharing this for all to see.
Experiencia fantástica: perfect fall flowers delivered the same afternoon ordered. thank you for always being great!
Thanks Kristi! We are happy to hear you were pleased and thank you for sharing this experience and giving us 5 stars!!
Experiencia fantástica: Order delivered promptly and looked EXACTLY like the picture online. Absolutely BEAUTIFUL work!
Thanks Hilary! We appreciate you taking the time to share this. We hope to help you again in the future.
Experiencia fantástica: I ordered from massachusetts for my daughter’s birthday. Customer service was awesome considering my mistakes! So patient and went out of there way to fix. Daughter reported the flowers were so pretty and had fantastic fragrance!
Lisa,
Thanks so much! We appreciate you taking the time to share your experience. We appreciate you trusting us to help with your daughters birthday.
Experiencia fantástica: Thank you for the immediate delivery to the hospital, including the card as requested. The patient was extremely happy. Excellent choices and excellent service.
Jeanne, Thank you for sharing your experience and taking the time to say this. We ahappy to hear you were pleased.
Experiencia fantástica: Great service. I needed a last minute delivery and they responded right away.
Thanks Tracy. We appreciate you taking the time to share this. We are thankful for you as our customer.
Experiencia fantástica: Great customer service. We went to buy a floral arrangement for a funeral at the last minute. Kaylee was very courteous and professional, she went out of her way to make sure the floral arrangement looked beautiful and even made a box for it. We will definitely be back to this location on Harrells Ferry Rd.
Thanks so much for taking she time to say and share this. We appreciate you and your business.
Experiencia fantástica: I ordered flowers for a family member in the hospital from out of state. The online process was very quick and efficient, and the flowers were beautiful and on time. Thank you very much!!
Thanks Bonni! We appreciate you giving us five stars and we appreciate you taking the time to do this and share your experience.
Experiencia fantástica: They came through for me again! Two beautiful arrangements! How could she stay mad at me? Thanks!
Thanks Dean! We appreciate you taking the time to say this. Yes, we try our hardest to make magic happen! Glad we kept you out of the dog house.
Experiencia fantástica: The flowers were beautiful!
Veronica, we are so happy to see this. Thanks for sharing it and for the 5 stars.
Experiencia fantástica: It was very easy to place an order online and make changes if necessary before finalizing purchase. I really appreciated update before and after delivery of order.
Thanks DD! We appreciate your words and taking the time to share your experience. We will celebrate this as a win.
Experiencia negativa: I placed an order of flowers for this Mother’s Day and within the same day that my mother received them she told me the ends of the leafs turned brown. I normally don’t leave comments or complaints. But if I’m spending a fair amount on flowers , I expect to receive a fair service in return. Definitely know where not to buy flowers again.
Sabrina, as you can see by all our reviews. We stand behind our product. We strive to make every experience a perfect one. If you weren’t satisfied, please call us or email us at [email protected] and we will take care of this immediately. We look forward to hearing from you. Update 05/13 - We still haven't heard from you, so please feel free to reach out to us so we can address the matter immediately.
Experiencia fantástica: I placed an order online for Mother's Day weekend for an in store pickup. It was about three hours or so in between the time I placed the order to go and pick it up. But when I arrived they couldn't find my order. With it being Mother's Day weekend I knew it had probably gotten mixed up or overlooked with all the orders coming in. They were apologetic and quickly resolved my issue and arranged the most beautiful order for me. I was so pleased with that bc they rushed it with grace and precision.
Thanks t Rob. We are appreciative of you sharing this with us. We know mistakes are made. We know we are human. Customer service is judged by how you respond and how you take care of the customer when those mistakes happen. We are glad to hear our staff took care of you.
Experiencia fantástica: I’ve bought flowers from Heromans a couple times and they have made it happen !!! They go the extra mile for u. Thank you !!
Thank you for taking the time to leave us feedback, Gerald! We will share this as a win with our entire team!
Experiencia fantástica: I was wondering whether or not I would get the birds of paradise as ordered. I got them! And plenty of them!! In fact, the actual arrangement of flowers were prettier than the photo! I never go wrong with Heroman's. They were a lovely surprise to both my daughter and I. Thank you.
Thanks Rashida! We are thrilled to hear you were happy and that we met or exceeded your expectations. We look forward to hearing from and taking care of your flower needs again in the future.
Experiencia fantástica: All I can say is "Wow". They did our wedding recently, and I as well as my bride and every guest was really blown away. You really can't do better than these folks. They are true professionals.
Clark, it is awesome to hear you were happy!!! Thank you for trusting us and allowing us to be part of your special day. Congratulations and we wish you both the best.
Experiencia fantástica: Ordered online. Delivery was next day & recipient was delighted. Bouquet was fresh & beautiful, just like the photograph. Very pleased.
Thanks Stacey! We are happy to hear the recipient was happy. We are thankful for you as a customer and we are thankful you shared your experience.
Experiencia fantástica: Always good service and beautiful flowers and plants. Was surprised how large the florist is. A lot of gift ideas.
Thanks Kevin, we appreciate you taking the time to say all of this. We work hard to make the experience the best we can for each customer.
Experiencia fantástica: Beautiful arrangement. Delivered as stated and even called to verify an issue on line. Very highly recommend.
Charlene, thank you for taking the time to share this with us. We appreciate your business and trusting us to take care of your floral needs.
Experiencia fantástica: As always, Billy Heroman’s florist did an exceptional job preparing and delivering the flower arrangement I sent my daughter. They never disappoint.
Thanks Doug. We appreciate you talking the time to let us know how we did and share it publicly for others to see.
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