Imperial Flowers
Information about Imperial Flowers
40504, Lexington
Opening hours
- sunday: (closed)
- monday: 9h-17:30
- tuesday: 9h-17:30
- wednesday: 9h-17:30
- thursday: 9h-17:30
- friday: 9h-17:30
- saturday: 9:30-14h
Imperial Flowers is your trusted florist in Lexington, KY, proudly serving the community for over 37 years with exceptional floral artistry. We are passionate about bringing the beauty of nature to life with fresh, high-quality flowers that are designed to impress.
Our talented team of Kentucky Master Florists specializes in creating stunning arrangements that burst with color and creativity. Whether you're celebrating a birthday, an anniversary, or simply looking to brighten someone’s day, we have the perfect option for every occasion.
We offer a wide selection of flowers and plants, along with the option to add special gifts such as chocolates, balloons, and plush animals. Plus, we guarantee same-day delivery for orders placed by 1 p.m. (12 p.m. on Saturdays) and even have 90-minute express delivery for those extra special moments.
Visit us at 393 Waller Ave. Suite 17 or call us at (859) 233-7486 to place your order. Let us help you send flowers that speak straight from the heart!
Our comment from Flowerspedia about Imperial Flowers:
Imperial Flowers stands out for its exceptional customer service and stunning floral arrangements. Clients consistently express satisfaction with their friendly and accommodating staff, noting that they make the ordering process smooth and enjoyable. Many users have praised the ease of online ordering and timely delivery, highlighting features such as delivery notifications that enhance the gifting experience.
Their floral arrangements are not only beautiful but also tailored to meet the clients' specific requests, making every occasion special. Whether delivering to hospitals, workplaces, or homes, Imperial Flowers ensures that each bouquet arrives fresh and vibrant, often exceeding customer expectations. Many reviews commend their reasonable pricing compared to other local florists, alongside their creativity and attention to detail.
Here are some points that clients appreciate about Imperial Flowers:
- Exceptional customer service: Clients mention the kindness and professionalism of the staff.
- Beautiful arrangements: The flowers are described as high-quality and visually stunning.
- Timely delivery: Many customers have experienced prompt deliveries, even on short notice.
- Easy online ordering: The website is user-friendly and efficient for placing orders.
- Great value: Customers find the prices reasonable for the quality offered.
Overall, Imperial Flowers is a trusted local florist that consistently receives high recommendations for its superior service and beautiful floral designs.
Imperial Flowers: Reviews
Fantastic experience: Amazing service. Friendly, easy to work with, and the flowers were perfect. Thanks again!
Thank you! It is always our pleasure.
Fantastic experience: I normally don’t write reviews, but I have had such a good experience with Imperial that I decided to go out of the way to leave one. To the point: the delivery notification email is a cool feature. I love knowing my recipient got their gift. They have a great, simplistic website that’s well organized and not overly complicated. It even allows you to tip your floral arranger and/or delivery driver without having to pay some outrageous DoorDash/uber/instacart fee. I’m pretty sure they filled in the blanks for my recipient info that I neglected to provide meaning they have a database for past customers and reoccurring orders. Which is nice for the yearly dozen or two to my girl for valentines and anniversary, makes me more likely to be a return customer. Just a great experience every time. Life gets hectic and sending my girl some love at her work for special occasions is one less thing to worry about because Imperial makes it easy.
We appreciate all the love! Thank you!!
Fantastic experience: Imperial Flowers is amazing!! They were so great to work with and it was so easy using their website! They have beautiful arrangements and it got delivered to my friend without any problems! Highly recommend!
Thank you Mary Beth! It was our pleasure!
Fantastic experience: Love this florist. I live out of Lexington and my arrangement's that I've ordered for my daughter have been beautiful! Highly recommend
Thank you Kathy!!
Fantastic experience: Imperial Flowers did a great job with a small order. Prices much more reasonable than another local florist I checked. Delivery fee also less expensive. The person on the phone was very pleasant, the flowers were delivered on time, and my friend was very happy to receive them. I particularly appreciate dealing with a local florist who knows it is an out of state order that will not be seen by the purchaser, but still does a beautiful job with the flowers being delivered. This is a trustworthy shop and I would not hesitate for a minute to entrust them with a future order of any size.
Thank you for the excellent review, Pat.
Fantastic experience: Quick delivery, beautiful arrangement for the occasion and for the price. This is my second time ordering from Imperial Flowers and Im so pleased and will order again.
Thank you Robin!
Fantastic experience: Great experience and Angela was wonderful, very nice and helpful, we now have Beautiful Flowers being delivered to a friend who I know will just love these!!! Thank you Imperial Flowers! we'll definitely be back again
Thank you! It was our pleasure!
Fantastic experience: Beautiful arrangement! Pictures are from a couple days later and they’re still pretty fresh!
Thank you Ashlee!
It is always our pleasure.
Fantastic experience: They made a beautiful bridal bouquet for my wedding. Lauren was very helpful in designing the bouquet and had excellent communication. Highly recommend!
Thank you Jessica!
It was a pleasure working with you!
Negative experience: My husband has ordered flowers from here for my birthday for the past couple years and I have to say…I’m VERY disappointed in this arrangement. There are wilted flowers (total of 3 but two were wilted when they were delivered to me yesterday and I plucked one of them out). For $122 I would expect a little more. Husband called as soon as they were delivered yesterday and was told to write an email but he has yet to hear anything back.
Thank you Trina,
We asked for a picture from him and we never got it, so we couldn't look at the arrangement. The flowers he ordered were $100.00. The rest for the order was for sales tax and delivery.
I am sorry you had a wilted flower. The flowers I think you are referring to in the picture are fresh sunflowers that have not yet had a chance to fully open. They are not wilted.
If we had gotten his email, we would have answered him. I'm sorry this has happened and I will give him a refund.
Let me know if there is anything else I can do.
Gayle Stockdale
Imperial Flowers
Fantastic experience: I get them delivered to my girlfriend in Lexington every now and then, and they are GREAT! High quality, last a while, and not overpriced! Good stuff I love them
Thank you Christopher!!
Negative experience: Highly disappointed in the flowers I ordered for my wife for her birthday paid 122 dollars for half dead flower in a small pot pretty much
Fantastic experience: Flowers were perfect and exactly what I wanted. Service was great and the ladies very pleasant to work with.
Thank you!!
Negative experience: Ordered the trick or treat bouquet and was missing alot of flowers from the pictures online (example the picture showed 3 sunflowers and I received 2 amongst other missing things). However, one of the sunflowers was already wilted upon delivery and was completely dead inside 24 hours. The 2nd sunflower is also dead after 4 days. I reached out to the Imperial team via Facebook messenger and didn’t get a response.
Casey,
I am sorry i didn't get your Facebook message in a timely manner. I have been out of the country. Actually if you go back and look at the arrangement shown on our website, it only has 2 sunflowers in it.
I am very sorry that one of yours was wilted. I will be giving you a refund on your order.
Thank you for bringing this to my attention. It is the only way we can improve our service.
Have a fabulous day!
Gayle Stockdale
Imperial Flowers
Fantastic experience: I ordered flowers for my daughter to be delivered to her workplace on her birthday. They were delivered on time and they were beautiful! The price was very reasonable as was the delivery fee.
Thank you Monica!! It was our pleasure!
Fantastic experience: I ordered the designers choice bouquet for same day delivery and they were stunning!! And when I called to make a change to my order the staff was very helpful! Will absolutely order again!
Thank you for your order. It was our pleasure!
Fantastic experience: Used them twice now, absolutely wonderful customer service service and on time delivery… exactly what I paid for…
It was our pleasure!
Fantastic experience: I ordered from Texas, went based off Reviews and amount of good ones, and I’m not disappointed. They look amazing! I’ve gotten FaceTimes, several times, and my recipient is still eyed over this arrangement. Requested delivery before midday if possible, and they arrived at 11:00am. Will definitely be my go to anytime I send flowers to Lexington, KY.
Thank you Rene! We appreciate you!
Fantastic experience: Imperial Flowers is the best, every time I call them they nail it, always on time, always providing beautiful arrangements. Absolutely perfect
Thanks David.
It was out pleasure!
Fantastic experience: Friendly and Helpful Staff. Beautiful flowers delivered on time. No muss. No fuss.
Thank you Chris!!
Fantastic experience: Fantastic service! Real deal brick and mortar location in Lexington. Arrangement arrived looking exactly like advertised. Even got a call because I accidently added items I did not need and they were courteous enough to confirm and make the correction for me. 10/10 recommend!
Cliff, it was our pleasure!
Fantastic experience: I wanted a brick and mortar local florist, not an online company so i chose Imperial Flowers for my daughters birthday flowers. The arrangement is colorful fresh and beautiful! We had a little hiccup but it was remedied quickly to my satisfaction. I will definitely use Imperial again!
Gwen, it was our pleasure!!
Fantastic experience: I consistently receive wonderful, friendly service at Imperial Flowers. Their flowers are gorgeous, and I know the recipients will be delighted. Imperial Flowers is always my first choice for flowers, and I'm never disappointed. They are outstanding.
Thank you for the excellent review, Margaret.
Fantastic experience: We had an unexpected issue at my grandmother’s funeral when another florist didn’t deliver the casket spray we had ordered. In a panic, I called this shop at 12:45 to see if there was any chance they could help us by 2:00 PM. To my relief, they said yes — and not only did they get it done in time, the spray they created was absolutely beautiful. In the middle of such an emotional and stressful day, their kindness and speed meant so much to our family. We are incredibly grateful.
Nicky, It was our pleasure to assist you at such a difficult time.
Fantastic experience: Imperial Flowers did a fantastic job delivering a special bouquet to my granddaughter while she was in the hospital. Given that I live 1,000 miles away and was not familiar with local florists, I took a chance on Imperial Flowers based on previous Google reviews. I was not disappointed and will absolutely use them in the future as the need comes up.
BJ, it was our pleasure!
Fantastic experience: I have used Imperial Flowers several times to send gifts to friends and family in the Lexington area. They are always very responsive and the plants and flowers are always of the highest quality. I would highly recommend them if you are looking for a local Lexington Ky florist.
Thank you Leslie!!
Fantastic experience: Every single time I have ordered from Imperial, the arrangements have arrived when I needed them to and they were absolutely beautiful!! I will continue to order from Imperial!
Thank you Lisa!
Fantastic experience: Beautiful flowers!! Fast delivery & service!! She was very happy!!
Thank you Megan!
Fantastic experience: Thank you Gail for the quick service today! The flowers were fresh and turned out pretty for a simple bouquet! I’m from out of state but would recommend them!
It was our pleaasure!
Fantastic experience: Superior service! Beautiful flowers and such a cute “vase”
It was our pleasure!
Fantastic experience: OMG! Thank you sssooooo much for delivering the flowers to jeff rubys for our 10 year anniversary. They had them setup for our reservation and completely wowed my wife and myself. The most beautiful arrangement I've ever seen! Thank you thank you THANK YOU!!!!!
Zack, It truly was our pleasure!!
Fantastic experience: Best florist in Lexington! They are very creative with the flowers they use in their arrangements. Their fresh arrangements are unparalleled! I wouldn’t buy flowers from any other florist! Beautiful!!!!
Thank you Claudia! It was our pleasure.
Fantastic experience: The staff and arrangements here are amazing! I called to place an order for someone and made a specific but vague request - can you make something with white and blue flowers, maybe some yellow as well, but I don’t what type of flowers specifically? This was the day before Valentine’s Day, when they were extremely busy. We picked a delivery date (not Valentine’s Day) and I was concerned because the delivery date was today, when we are under weather advisories because of the rain. The flowers were delivered by noon. The recipient sent me a photo and they’re beautiful. I am so impressed and grateful!
It was our pleasure!
Fantastic experience: Fantastic and fast service. Ordered flowers just a few days before Valentine’s Day for my sister at UK. They get them delivered to her on the 14th. It was a very easy experience considering I live in a different state.
Thank you Nick!
Fantastic experience: Delivered in a timely fashion, the flowers were wonderful everything about the experience was top notch. This was my second time ordering from them and they did not disappoint
Many thanks to you for your kind words! We are so glad that you enjoyed your order and your experience with Imperial Flowers. We look forward to serving you again!
Fantastic experience: This flower shop turns out the most amazing arrangements that are always so fresh that they last long after other flower shops will have wilted. You can't go wrong with Imperial!
It was our pleasure Suzie!! Thank you!!
Fantastic experience: Very professional and took our order over the phone. Easily paid over the phone and then the flowers were delivered on time and with care. Recommend highly!
It was our pleasure!
Fantastic experience: I got my wedding bouquet from Imperial Flowers and I was soooo happy with how they turned out! Admittedly, I didn't have any specific ideas of what I wanted, I just told the florist that I wanted a wildflower bouquet. The florist came up with this bouquet on his own and I thought they were absolutely beautiful and received so many compliments. It was the perfect bouquet for my early summer outdoor wedding. Excellent price point as well - I got my bouquet and my husband's boutonniere for less than $200. Great customer service a well. Would recommend to anyone!
It was our pleasure!
Fantastic experience: I ordered flowers to be delivered to a friend. I received confirmation of delivery 1.5 hours later! The flowers were beautiful at a great price.
Thank you Taylor! It is our pleasure!
Fantastic experience: Imperial Flowers made a same-day delivery date change for me when my Mother was so ill that the original delivery date would not be feasible for her. I was so thankful for their understanding. As usual, the two arrangements I ordered were gorgeous!
Thank you Patty!! It was our pleasure!
Gayle Stockdale
Imperial Flowers
Fantastic experience: Very friendly staff and they are just on point. They have the best sets of flowers and they are very good at their job. I’m very thankful for imperial flowers and my wife sure appreciates them as well
Thank you Tyler! It was our pleasure!
Fantastic experience: Imperial Flowers delivered a beautiful arrangement of fall flowers in a pumpkin vase that absolutely thrilled my friend. She sent a picture to me and said that she loved the flowers and was going to create her own arrangement in the vase.
Thank you for sharing such a lovely story, Barbara! We're delighted to hear that your friend enjoyed the arrangement!
Negative experience: I am extremely disappointed in the flowers that were received in comparison to what I ordered. I spent an extensive amount of time researching local florists and checking reviews and photos. I ordered these from Chicago, and trusted that I made the correct choice in florist. I mentioned my location in my order, so I'm not sure if I they cheaped out on me because they assumed I wouldn't see the actual product in person. These were meant to be a beautiful expression of sympathy, and unfortunately I do not feel that the quality of the arrangement was adequate for my sentiments. There are noticeably less flowers and more greenery/filler in what was received.
Greetings Mari, I assure that we treat all of our customers exactly the same....with honesty and compassion. We do not "cheap out" on anyone. Every stem of flowers and all supplies are priced and are listed daily on a large chalkboard. The designers all have a calculator at their stations to make sure that we get it right. The arrangement that you ordered was made for the amount you spent and had all the flowers in it that are pictured on our website. If you would like to send me a picture to our email to explain why you feel the way you do, I am more than happy to make it right if we messed up.3
Have a fabulous day.
Gayle Stockdale
Imperial Flowers
Fantastic experience: So easy to order online and quick turnaround for a beautiful arrangement to celebrate our daughter's sorority initiation and sweetest day! She LOVED them!
Thank you for sharing your experience! We're thrilled to hear that the online ordering process was easy and that the arrangement brought joy to your daughter's special day. It's wonderful to know she loved them!
Fantastic experience: The service was great! I had my order delivered on time and the flower arrangement was beautiful. I called them a couple of times and they kindly answered any question I had regarding my order. I have made orders in several occasions and have never been disappointed.
Thank you Luis! It was our pleasure.
Negative experience: Stop! Do Not Place an Order! Do yourself a favor and head to the grocery store because that’s what it looks like they used for what was supposed to be a $60 flower arrangement! Horrible Zero talent was not arranged by a professional florist!
Hello Cat,
Bless your heart, We do have very professional floral designers. They are in fact, Kentucky Master Floral designers.
Negative experience: I placed an order for delivery earlier this week. What was “promised” or I assumed would be delivered greatly differed from what was received. The shop took the liberty to replace sunflowers with Gerber daisies. I was never contacted regarding this change - if I had been, I would have changed or canceled my order. I called and left a message after receiving an image of the product requesting the opportunity to address the issue the same day. My call/message has not been returned. What was promised vs. what was delivered is in the attached images. The image of sunflowers is directly taken from their website.
Fantastic experience: I have ordered flower arrangements from Imperial Flowers a few times, and each time the recipient has been pleased with the flowers. Each delivery was made the same day I ordered it and within the promised timeframe.
Thank you Jennifer! It was our pleasure!
Fantastic experience: I cannot say enough nice things about Imperial Flowers of Lexington KY. I am from Virginia and ordered a plant online for a funeral. I also made a few calls to the shop to follow up on my concerns and wishes. Miranda was exceptional. She was professional and attentive to details. The plant was delivered to the funeral home with all the specifics I asked for. It was a beautiful Peace Lily. Please support businesses that treat you well during a difficult time. Thank you so much, Miranda.
We appreciate your thoughts, Margy. It was a pleasure working with you and we hope to work with you again soon.
Fantastic experience: Great, flawless and easy service! I shopped around online for quite sometime, and Imperial Flowers offered the best prices for fresh flowers and delivery. Flowers were delivered first thing on the morning we requested. I 100% recommend Imperial Flowers!
Thank you for leaving such a great review, Michelle. Come back to see us soon!
Fantastic experience: I have both received and sent beautiful flowers from Imperial. I will continue to order from Imperial Flowers as I could not be happier with the fresh appearance of their flowers and the joy they bring!
Thank you for the excellent review, Shannon.
Fantastic experience: My granddaughter turned 6 years old today and is in the hospital. I ordered two stuffed animals, one with balloons and one with a flower bouquet. They were delivered quickly and my DIL sent me a message and said they made her day. The pics of her sweet smile holding them were beautiful. No one especially a child should have to spend their birthday in the hospital but Imperial Flowers helped brighten her day!! And the person who took my order was so kind and helpful.
Thank you for the excellent review, Bobby.
Fantastic experience: I had ordered a floral arrangement for the funeral of my longtime friend. I was unable to attend the funeral but had my sister take a picture of the arrangement and send it to me. It was beautiful and I was very pleased Will use this florist again for my future needs.
Danny, thank you for the great review. We appreciate your business!
Fantastic experience: Imperial Flowers is a local Lexington KY florist which always does an excellent job. The staff is knowledgeable, courteous, and happy to answer questions. The flowers are always great. I highly recommend them.
We appreciate your thoughts, Lighter. It was a pleasure working with you and we hope to work with you again soon.
Negative experience: The adage of you are only as good as what you did for me last, well in this case it is. I have been long time client from Canada that send flowers from this shop specifically to my mom and Family in Lexington and Family. I always send my request early or ahead of the special day... in this case my Mother complained for the flowers she received for Mother'sDay. My concern were addressed by try taking the flowers and replant- of which is not the purpose of a Mothers Day gift. My Mother never complained before, but she was very unhappy. I did ask for assistance and was met with to try planting. There is alot to the story, but for interest of resolution...mine was not met by this shop. I can say that follow through on concerns or complaints are not effectively addressed to the point where my Mother said, " you need to complain". If a company chooses not to work for me, I stop using them especially if they don't heed your concerns. Best if luck with your business.
Fantastic experience: I selected the Designers Choice option and was thrilled with the beautiful and creative display they created, honoring the request to include a sunflower or two. The ordering online process was easy. They even confirmed delivery. A great option for sending flowers, even though I no longer live in Lexington.
Emily, thank you for taking time to leave us such a wonderful review. Your support is greatly appreciated.
Fantastic experience: Yesterday we placed an order for same day delivery. We left it up to the florist to create an arrangement for my aunt's birthday. They made a lovely spring arrangement that was bright, colorful and cheery. The flowers appear to have been of good quality too. My aunt was delighted! Since we were placing the order from overseas, it was so easy to make the purchase from their website and we were promptly advised by email when the order was processed, payment was received, and delivery made. The whole system was very efficient! I would order from them again.
Thank you for leaving such a great review, Trixia. Come back to see us soon!
Fantastic experience: Ordered flowers to be delivered to my elderly Aunt in a different state. I didn’t know this florist from Adam. They tried delivery and she didn’t answer and they didn’t want to leave them at her door. They called me with concern after calling her and no answer. They said they’d go back and try delivery again. She may have been napping . They went back and made sure she received them in hand!!! I appreciate their attentiveness to my order and her receiving them. I don’t think a florist in my area would’ve done that! Great service!
Thank you for the excellent review, Luvmywife.
Fantastic experience: Ordered the Busy Bee arrangement for my mentor. I was nervous since the delivery address is a bit tricky to get too, but there were no issues and the bouquet is beautiful! Flowers were also very reasonably priced.
Thank you for leaving such a great review, Taylor. Come back to see us soon!
Fantastic experience: Have ordered from this florist on several occasions. Always very helpful. Fair pricing and always Smooth transaction. Delivered when they said they would be. Had suggested in past to send a picture to sender when delivery is made and they are now doing that !! Thanks so much
Joe, thank you for the great review. We appreciate your business!
Fantastic experience: I ordered the "Busy Bee" floral arrangement for my boss, and she absolutely loved them! They were beautiful flowers, delivered in a timely manner, and appropriately priced. I will be ordering from here again!
Colbie, thank you for the great review. We appreciate your business!
Fantastic experience: Ordering process was very easy. I wish the sample pictures online were bigger. The delivery got there at a good time. My wife loved the flowers. Thank you! 100% recommend
We appreciate your thoughts, Randy. It was a pleasure working with you and we hope to work with you again soon.
Fantastic experience: Imperial Flowers saved the day! My mom got in a car accident last week. Wanting to do something kind to cheer her up, I was able to log on to Imperial Flowers' website, and quickly view pictures of all of their bouquet offerings. This was late at night, the flowers were delivered to my mom the next day! She said the delivery man was so kind, and it really made her day. Added bonus is that the flowers came in a beautiful pitcher that she can re-use - talk about making lemonade when life gives you lemons. ;) Thank you Imperial Flowers!
Carol, thank you for taking time to leave us such a wonderful review. Your support is greatly appreciated.
Fantastic experience: I needed a same day delivery to my college student and was not able to find this with the typical delivery services. I searched "Lexington florists" and Imperial Flowers popped up. They were able to deliver same day as long as the order was placed by 11am - all for a very reasonable cost - and sure enough, my daughter was delighted later that afternoon. You made a girl's day!
Thank you for leaving such a great review, Erin. Come back to see us soon!
Fantastic experience: Annie is wonderful! She checked with the hospital daily to see when my mother-in-law was out of ICU, then delivered to her on Valentines Day, the busiest day of the year! Imperial Flowers was kind, accommodating, and an absolute pleasure to do business with!! Will be my go-to for any future flower needs in the Lexington area!
Thank you for the excellent review, Leslie.
Fantastic experience: I had flowers delivered to my wife's office and they were perfect! From start to finish, the whole process was easy and the flowers were awesome. Great service and prices!
Dylan, thank you for the great review. We appreciate your business!
Fantastic experience: Absolutely perfect! I sent flowers to my daughter for her 18th. I was not able to celebrate with her since shes so far away. They were exceptional and even included a yellow rose which is her favorite color!
Jennifer, thank you for the great review. We appreciate your business!
Fantastic experience: I was very pleased with the design and quality of the floral arrangement, especially as it was a same day delivery. The recipient was also pleased with the design. Thank you, Imperial Flowers. You did an excellent job.
We appreciate your thoughts, Monique. It was a pleasure working with you and we hope to work with you again soon.
Fantastic experience: Great People! I had a short notice order, 24 hours, they filled it and the flowers were there on time. My father passed and my brain was not totally functioning. I remembered flowers the day prior to the service. Went online, ordered the flowers and they were there the next day. AND BEAUTIFULLY DONE!! I can't thank you all enough.
David, thank you for taking time to leave us such a wonderful review. Your support is greatly appreciated.
Fantastic experience: I made a late night order from the west coast online and my delivery was made by mid-day the next day. The small hydrangea arrangement was the pick-me-up my daughter needed while juggling her college courses at Transy. Thank you!
Michelle, thank you for taking time to leave us such a wonderful review. Your support is greatly appreciated.
Fantastic experience: We ordered these flowers for my daughter’s birthday. The lady that took my order was wonderful and very helpful. My daughter loved the arrangement .Thank you ❤️
Thank you for leaving such a great review, Karen. Come back to see us soon!
Positive experience: I ordered 2 arrangements. They arrived at their location very quickly. 1 looked great (pic1)and still going strong, while the 2nd arrangement arrived (pic2) with not good looking flowers, almost dead (several of the pink roses) & clearly should not have been placed in the arrangement. This arrangement did not last long according to recipient.
Please send us a picture of what you are commenting on so we can take care of this for you.
Gayle Stockdale
Imperial Flowers
Fantastic experience: First time customer and will definitely use their talents again! Sent flowers to my daughter (student at UK). They were delivered quickly and exactly as shown in picture of what I had chosen. Well done and thank you for professionalism!
Thank you for leaving such a great review, Meghan. Come back to see us soon!
Fantastic experience: Beautiful flowers and nice people! I ordered a casket spray and three baskets of flowers for my Mom. All of them were gorgeous. I was so happy and I know my Mom would have loved them. Thank you, Imperial Flowers for helping me in a difficult time to provide lovely flowers for my Mom.
Pam, thank you for taking time to leave us such a wonderful review. Your support is greatly appreciated.
Fantastic experience: When others turned me down, Imperial Flowers came through. We needed to have flowers delivered on 23 December to a family whose beloved aunt had died earlier that week. Imperial delivered, literally. Beautiful flowers, terrific service.
We appreciate your thoughts, Beverly. It was a pleasure working with you and we hope to work with you again soon.
Fantastic experience: Chose the designer’s choice and mentioned her favorite colors. I love that they actually incorporated them into the bouquet! Will be using this service again in the future!
Thank you for the excellent review, Emma.
Negative experience: I bought it for the first time inside the store, and this time I ordered the same bouquet online and the flowers arrived on time but they were tattered and no fresh. I do not recommend ordering online. Have a nice day, everyone.
Fantastic experience: Imperial Flowers is my go to florist in Lexington. This is a picture of the beautiful Thanksgiving assortment they made.
Thank you for leaving such a great review, Aaron. Come back to see us soon!
Fantastic experience: We sent flowers to an employee who just had a baby and they were beautiful! Good quality for the money and delivery was impressively on time. We would definitely recommend!
Thank you for the excellent review, Info.
Fantastic experience: Good customer service overall...ordered flowers to be delivered to hospital but could not do so and florist waited for next instructions then had a Beautiful bouquet in a cute UK truck.
We appreciate your thoughts, Kelsey. It was a pleasure working with you and we hope to work with you again soon.
Fantastic experience: Ordered Birthday flowers from Imperial Flowers for my daughter and just asked to include some pink which is her favorite color. They arrived timely and beautiful, she loves them. Would highly recommend.
Diana, thank you for the great review. We appreciate your business!
Fantastic experience: Imperial Flowers is the absolute best! I am from Lexington and live in Atlanta now and use them for all of my flowers deliveries for my family and friends there. The pictures online are accurate or most of the time even better in person. I highly recommend them for all of your flower needs. You will not be disappointed!
Thank you for leaving such a great review, Ashley. Come back to see us soon!
Fantastic experience: I sent my daughter flowers and a balloon for her birthday and they were so pretty! The ordering and delivery process was very easy. I'll definitely recommend and use again.
Thank you for the excellent review, Kim.
Fantastic experience: Beautiful flowers and great customer service — they went above & beyond to deliver an order ahead of schedule so that they made it there in time for my parents’ anniversary!
Thank you for the excellent review, Lindsey.
Negative experience: I'm sharing this in hopes that some improvements might happen, not just to blast them. I decided to support a local florist instead of an internet florist and if failed. I gave them 1 star because the lady that initially took my phone order was a pleasure. It was downhill after that. I placed an order for a Friday birthday delivery. Mid day Friday, I decided to check in on delivery status. I was told they were out for delivery but couldn't give me an exact time, but not to worry. No delivery was ever made and this was for a very special occasion. I called to express my disappointment, and was basically told "I'm sorry, can we try again Monday?" I explained that this was a birthday and Monday was obviously not possible. I was then told that if I had notified them that this was a business address, they would have been delivered. Problem is, no one told me this when i placed my order! As a customer on the phone, how would I possibly know this? My frustration was sensed over the phone as was told in an obviously frustrated tone "so, do you want a refund?". I responded "yes" and she hung up. Period. Very disappointing experience. I hope your company reads this review knowing that I'm not taking pleasure in blasting you. Had everything went wonderfully, I would be sharing that instead.
Thank you Terry,
Not to make excuses, but the facts are that everything that could go wrong on Friday, did go wrong. From all our computers being down for over 2 hours to an early afternoon blackout with no power. We were scrambling to get everything done well and on time.
You did not tell us that 1450 Higbee Mill Rd was a business, so we had no idea. Almost all the addresses on Higbee Mill Rd are private residences or churches. We are not mind readers. If you needed it delivered by a certain time and told us that, we would have made that happen!
When you called and were told that it was out for delivery, it certainly was. But yours was not the only delivery and we had no idea it was a business.
When you called back and Miranda answered the phone, you screamed at her that " You really f...ked me over." And your yelling and cussing her out as she tried to talk to you was not only offensive, but unwarranted.
She offered to deliver the next day and you said you didn't want that. She asked if you wanted a refund and you said you did. She said she would take care of it. At that point, you stopped talking, so she thought you had hung up. She gave you a full refund. Now you owe her an apology for your horrible behavior.
Gayle Stockdale
Imperial Flowers
Fantastic experience: I ordered flowers for my daughter first day of college at UK. Chose my flower arrangement, balloon & chocolate and provided my personal note. I got confirmation of my order as well as delivery! Would highly recommend to anyone who has kids on campus and looking to send flowers to a dorm. Flower arrangement showed up exactly as shown on the website.
Thank you for the excellent review, Rich.
Fantastic experience: Wow!! Imperial created such a beautiful flower arrangement for my daughter that looked just like the picture on their website. They use really good quality flowers and put together a stunning, bright arrangement in a cute mason jar for a really good price. I am very impressed with them and will definitely use them again!
Cindy, thank you for the great review. We appreciate your business!
Fantastic experience: They contacted me immediately when the requested delivery date wasn’t available and delivered on the date promised. Cost was affordable. No excessive delivery fee. Male recipient was delighted with truck arrangement. Would definitely use again.
Thank you for the excellent review, Eva.
Fantastic experience: Imperial Flowers far exceeds my expectations!! I work at a small town florist and have high standards and they met every one of them! They were so professional and easy to order with! My flowers were delivered 4 days ago and are just as beautiful as they were the day I got them! Highly highly recommend!! Look at my beautiful flowers!!
Kaylynn, thank you for the great review. We appreciate your business!
Fantastic experience: This is my second time ordering from Imperial Flowers and yet again they did not disappoint! The flowers are beautiful and I also ordered chocolates and a balloon. My wife loves it all. They will continue to be my go to florist. Thank you so much for helping me make my wife’s day.
Thank you for leaving such a great review, Andrea. Come back to see us soon!
Fantastic experience: I had a friend that had fairly major surgery in another town so I went online to order her flowers requesting they be sent that day or the next because I didn't know when she was to be discharged from the hospital. I placed the order and paid only to get an email the next day that they didn't deliver them because they didn't have any delivery drivers. I promptly looked online again and found Imperial. I paid a few dollars extra for them to deliver by 3:00 the same day and it was worth it. They were reasonable, prompt and the flowers were just what they pictured and they made my friends day (and mine). Thanks Imperial!
Thank you for the excellent review, Melinda.
Fantastic experience: I order flowers regularly from Imperial Florist and everyone I have sent flowers to, as well as when I buy them for myself, have always been extremely happy with the floral arrangements they have made. I use their web site ordering and also order in person, and either method has been very easy.
Lynn, thank you for taking time to leave us such a wonderful review. Your support is greatly appreciated.
Fantastic experience: I ABSOLUTELY love Imperial Flowers as their arrangements are always LOVELY! I would highly recommend that you order from them! ❤️
We appreciate your thoughts, Frankie. It was a pleasure working with you and we hope to work with you again soon.
Fantastic experience: Imperial Flowers did a great job and took care of our family from a distance. We were very happy with their customer service, follow-up, and follow-through. I will use them again in the future if needed!
Roy, thank you for taking time to leave us such a wonderful review. Your support is greatly appreciated.
Fantastic experience: Large selection and very affordable. Awesome service, beautiful flowers and great communication. Flowers were delivered with great care to our granddaughter at UK. This was our first experience with Imperial Flowers and will definitely order from them again without hesitation. We highly recommend Imperial Flowers, especially for gifts being delivered to the University of Kentucky.
Thank you for leaving such a great review, Dan. Come back to see us soon!
Negative experience: I ordered these for my first grandchild and specifically told the a beautiful big arrangement this is what I got for 179 a bunch of cheap carnations. I now know why ppl go to Kroger for flowers which are by the way so much cheaper and beautiful! I wanted to go over the top since it was my first grandchild! Lesson learned!
I have to ask if you know what a carnation is. First, the flower arrangement cost $150, the remainder was delivery and taxes. This arrangement is huge, at least 30-36” tall and absolutely filled. It has a few stems of mini carns, but look at the sunflowers, alstroemerias, solidago, stock, iris, larkspur, snapdragons, buplerum. I can barely find the couple of stems of mini carns. I’m really glad you put up this picture. I wanted to take a picture of it before it was delivered, but we were too busy. Did you see this in person or just the photo? Because it is beautiful!!
Thanks and have a fabulous day.
Gayle Stockdale
Imperial Flowers
Fantastic experience: I ordered flowers for my friends birthday and they were delivered on time and beautiful!
Ryan, thank you for taking time to leave us such a wonderful review. Your support is greatly appreciated.
Fantastic experience: I'm from out of town and ordered flowers for a friend at the Markey Cancer Center. The flowers were bright and cheery! Exactly what she needed! I also loved that there were pictures to select from on their website. The ordering process was simple and delivery was very quick. I'll definitely use Imperial Flowers again!
Thank you for leaving such a great review, Bridgette. Come back to see us soon!
Negative experience: My husband ordered an arrangement to be sent to my job on Valentines day. What I received was an embarrassment and everyone came by and where my sweet husband thought I would be proud, instead I was embarrassed by the puny, subpar flower quality and lack of expertise in the arranging of the flowers. They looked like someone picked a bunch of flowering weeds, stuffed them in a Mason jar with no bow, raffia or anything ! It was not pretty, it was small and everyone that asked where did those come from I told them Imperial Flowers on Waller which we have used and recommended in the past but obviously quality and care has gone out of the window. I hid the arrangement after other coworkers received from other florists beautiful deliveries that made mine look pitiful. We won't be using or recommending them again.
They were blue iris, hot pink minis, daisies and pomps of differing colors, stock, gerber daisies, bells of Ireland, eucalyptus, and more. No weeds. He ordered them in a Mason jar. It was unfortunate that a bow was not added. I am so sorry about that omission. He was given a full refund. Hope this helps.
Fantastic experience: I ordered flowers for a family member that had been admitted to St. Joe but didn’t know they weren’t allowed to deliver to ICU patients. Someone from the shop called me the next morning (I ordered online, late at night) to let me know they’d check every day and deliver them as soon as he was put in a regular room. They did just that! And it ended up being on Valentine’s Day, which I’m sure is a crazy day for them. The arrangement was very pretty. Highly recommend Imperial Flowers!
Miranda, thank you for taking time to leave us such a wonderful review. Your support is greatly appreciated.
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