Bella Blooms Florist and Gifts

Bella Blooms Florist and Gifts
3101 Clays Mill Rd #105
40503, Lexington
+1859-272-0445

Opening hours

  • sunday: (closed)
  • monday: 9h-16h
  • tuesday: 9h-16h
  • wednesday: 9h-16h
  • thursday: 9h-16h
  • friday: 9h-16h
  • saturday: 10h-13h

Our comment from Flowerspedia about Bella Blooms Florist and Gifts:

Bella Blooms Florist and Gifts is renowned for its exceptional floral arrangements and outstanding customer service. Customers frequently commend the staff for their friendliness and willingness to accommodate specific requests, making every experience memorable. The following highlights showcase why Bella Blooms stands out:

  • Timely Delivery: Many reviews emphasize the punctuality of their delivery service, with flowers often arriving as promised, even on short notice.
  • Beautiful Arrangements: Bella Blooms is praised for creating stunning floral arrangements that exceed expectations, whether for birthdays, weddings, or sympathy occasions.
  • Personalized Service: Customers frequently mention the attentive and personal touch provided by staff members, who go above and beyond to ensure satisfaction.
  • Outstanding Quality: The quality of the flowers used is consistently highlighted, with many clients expressing their delight in receiving fresh and beautifully arranged bouquets.

Whether it's a special celebration or a time of loss, Bella Blooms Florist and Gifts is highly recommended for anyone seeking a reliable and skilled florist in their area.

Bella Blooms Florist and Gifts: Reviews

4.9/5 (200 Reviews)
Charlene Perron Published on Google 3 months ago

Fantastic experience: I placed a phone order for the Designer's Choice Bright Bouquet for my sister's birthday. The receptionist was very helpful and the flowers were delivered on time. My sister loved the flowers and said they were beautiful. Thank you Bella Blooms.

Bonnie Clements Published on Google 3 months ago

Fantastic experience: Beautiful plant. Delivery on time and lady very nice

Bella Blooms Florist and Gifts

Thanks for taking the time to give us a review. We appreciate you! Bella blessings!

Kim Jarrett Published on Google 3 months ago

Fantastic experience: The best of the best! We couldn't ask for better service.

Bella Blooms Florist and Gifts

Thank you so much! Our flower fairies appreciate it. Bella Blessings.

Steve Published on Google 3 months ago

Fantastic experience: Great job! The flowers showed up with no issues and my wife’s response when she got them was “these are the most beautiful flowers I’ve ever seen!”, so I would highly recommend!

Sammy Cooper Published on Google 3 months ago

Fantastic experience: Perfect all the way around. Wonderful service!!

Bella Blooms Florist and Gifts

Thank you so much! Bella blessings.

Krystle R Published on Google 4 months ago

Fantastic experience: They were absolutely amazing! I live in California and needed to send flowers for a family members funeral on Saturday. The other florist cancelled at the very last moment Friday!! I found Bella Blooms online, and quickly ordered my flowers. With less than 15 hrs (time difference) to accommodate my order.....I was stressed!!! Called in the morning and they told be the flowers were delivered at 10am. If you are in that area I suggest giving all your business to Bella they really helped me out of a very stressful situation... I cannot thank the staff enough!!! K

Bella Blooms Florist and Gifts

We are glad that we were able to help out. Thank you for the review.

Diane Bickerstaff Published on Google 4 months ago

Fantastic experience: Bella Blooms was so gracious and cared about what I was ordering. The professionalism and kindness was so refreshing and I knew we were in good hands!!.

Perla Fonseca Published on Google 4 months ago

Fantastic experience: Ive ordered twice from here and I’ve been very happy with the beautiful flowers & delivery service. Thank you!

Bella Blooms Florist and Gifts

We appreciate your comments. Thank you from all of our flower fairies at Bella Blooms Florist.

Sarah Tee Published on Google 4 months ago

Fantastic experience: Each arrangement I have gotten has been stunning!

Bella Blooms Florist and Gifts

Thank you for your review. Wishing you many blessings in the coming year.

Drew Ashcraft Published on Google 6 months ago

Fantastic experience: They went above and beyond for us! We ordered flowers five days in advance and got the news at 9:30 the day of the funeral that the company was not gonna be able to fulfill the order. Bella Bloom’s came through in extraordinary fashion. Less than two hours from our phone call, they had a beautiful casket spay assembled and delivered at a very reasonable price. Thanks so much for coming through in our time of need!

Wendy Henry Published on Google 6 months ago

Fantastic experience: Bella Blooms is the BEST. On the rare occasion when there is an issue with the order BB works hard to keep their customers happy. I highly recommend Bella Blooms.

Ken Evans Published on Google 6 months ago

Fantastic experience: A dozen red roses, arranged artfully and beautifully! Bravo, Bella Blooms!

Bella Blooms Florist and Gifts

Thanks Ken. We appreciate you!

Kelly Durbin Published on Google 6 months ago

Fantastic experience: They delivered a casket spray on a Saturday morning in less than 2 hours when the original arrangements weren’t going to make it in time. I called in desperatation and they immediately jumped into action to help us in our time of need. They deserve 10 stars!

Bella Blooms Florist and Gifts

We are so sorry for the passing of your mom. It's a really stressful time for you and your family. I am glad that we were able to help. Thank you for the kind review.

Roberta Combs Published on Google 7 months ago

Fantastic experience: Cher was fantastic! She was kind and compassionate during a difficult time for me and made wonderful and appropriate suggestions. She also made a cute "KITTY" basket. It was simply adorable! I will return to her business the next time I want/need flowers. Thanks for taking such good care of us, Cher. Roberta Combs Lexington KY (with the trio of sisters, which, of course included the "Head Master!"

Dianna Kalombo Published on Google 7 months ago

Fantastic experience: Just had flowers sent to my niece at Baptist Health, the flowers are beautiful. Thank you so much, highly recommend, fast delivery, great customer service and beautiful bouquet

Bella Blooms Florist and Gifts

Thanks so much. I will pass your kind words to our flower fairies. Bella blessings.

Rebecca Webster Published on Google 8 months ago

Fantastic experience: Went into floral shop with an idea for 3 arrangements and the designer hit the mark perfectly, myself and party guests were impressed, they were beautiful and we are still enjoying them

Bella Blooms Florist and Gifts

Thanks for stopping by our shop, Rebecca. We're so glad that you were pleased with your flowers. Bella blessings to you!

Daniel Crump Published on Google 8 months ago

Fantastic experience: Forget about meeting expectations - Bella Blooms blew expectations out of the water! I made both a specific and general request to my order and the flowers that arrived couldn’t have been closer to what I had in my mind. I will 100% shop with Bella Blooms again.

Bella Blooms Florist and Gifts

Thank you Daniel for your kind review. We appreciate the feedback. Bella blessings to you!

Deanna Smith Published on Google 8 months ago

Fantastic experience: I had flowers delivered for a friend in the hospital. They were delivered in a timely manner and the picture she sent me was as beautiful as the picture on the website! She said that all the nurses and staff at the hospital have commented on how beautiful they are! She said that they have already made her feel better. Thank you so much for such a wonderful job!!

Bella Blooms Florist and Gifts

Thank you Deanna for taking the time to give us a review. Your kind words are much appreciated by our flower fairies. Bella blessings to you.

Sandy Kosarski Published on Google 9 months ago

Fantastic experience: Online ordering was so easy - and same day delivery (delivered in an hour!). Our 99 year old aunt loved them. Thank you so much!

Bella Blooms Florist and Gifts

We appreciate your review. Thank you. God bless your aunt with health and happiness.

Chris E Published on Google 9 months ago

Fantastic experience: The arrangement looks beautiful and came the morning of my sister's birthday.

Korinne Callihan Published on Google 9 months ago

Fantastic experience: We met with Kim at Bella Blooms to design and order a casket spray. She made the experience so much easier with her knowledge and care for us. The spray was beautiful - her suggestions made it really special. Bella Blooms took excellent care of us and the only thing better than their beautiful arrangement was their care for us as a family. Highly recommend.

Kelsey Published on Google 9 months ago

Fantastic experience: They delivered flowers for my mom and I chose the “designer choice” option and I added notes for what I wanted and they were perfect. Delivered timely also!

Tanya Murrah Published on Google 10 months ago

Fantastic experience: Beautiful arrangement at a good price. Thank you.

Jennifer Wilson Published on Google 10 months ago

Fantastic experience: Phenomenal arrangement! I ordered the luxury designers choice and didn't know what to expect. This FAR exceeded my imagination. I highly recommend Bella Blooms!!! Far superior to others I've used in Lexington. Thank you!

Aimee Mulder Published on Google 10 months ago

Fantastic experience: I cannot recommend [Florist Name] enough! I ordered a 'florist's choice' arrangement for my mother, specifically requesting purple, and they absolutely knocked it out of the park. The arrangement was breathtakingly beautiful, a true work of art. It's clear they put so much thought and creativity into it. My mother was absolutely thrilled! Thank you for making her day so special with such a stunning creation.

Alex Kinchen Published on Google 11 months ago

Fantastic experience: I needed a last minute gift delivered and they did a great job. It arrived in perfect timing and was exactly what was needed.

Bella Blooms Florist and Gifts

Thank you Alex. So glad we were able to help. Bella blessings to you.

Alchemist Akitas Williams Published on Google 1 year ago

Fantastic experience: Susan and her staff went the extra mile for me outstanding customer service and true genuine care.

Alan Grainger Published on Google 1 year ago

Fantastic experience: I have used Bella Blooms for many special occasions. I have never been disappointed. They are definitely my go to florist

Bella Blooms Florist and Gifts

Thank you Alan. We appreciate your business. Sending Bella blessings your way.

Van Hall Published on Google 1 year ago

Fantastic experience: Florist choice Mothers day arrangement delivered. Arrangement was perfect and delivered promptly. Highly recommend Bella Blooms!

Bella Blooms Florist and Gifts

Thank you for your kind review. We hope your mom enjoyed her bouquet and her special day. Bella blessings!

Mandi Snell Published on Google 1 year ago

Fantastic experience: Thank you, Bella Blooms. This business owner forgot about Nurses' Week and thought I had lost my window of opportunity to honor my nursing staff with flowers. At the last minute, I called, willing to throw my credit card at them for help. They had to charge a modest fee for the rush delivery which I gladly paid. Even on Mother's day week, they made it work with little notice. . I don't want to give anyone license to do that to this crew, but I can't help but offer my thanks. I'll do better next year! The arrangements are lovely.

Bella Blooms Florist and Gifts

Thank you for the wonderful review. I am glad that we were able to get your order together quickly. I am sure your staff appreciated the flowers. And we appreciate your patronage. Bella blessings!

Peter Huettl Published on Google 1 year ago

Fantastic experience: I ordered hydrangeas for my wife's birthday and they were the most beautiful plant, with a stunning deep blue and huge blooms! Bella Blooms delivered as promised and on time.

Bella Blooms Florist and Gifts

Thank you for taking the time to give Bella Blooms Florist a review. I have to agree with you... those hydrangea plants were gorgeous. I hope your wife had a wonderful birthday and enjoys them each year. Bella blessings.

Lawrence Washington Published on Google 1 year ago

Fantastic experience: Ordered some flowers online. When they arrived the Roses were perfect. Thank you

Bella Blooms Florist and Gifts

Thank you for your order. We appreciate that you took the time to give us a review. Bella blessings.

Andrew Poole Published on Google 1 year ago

Fantastic experience: Ordered flower arrangement for my daughter’s Birthday and they delivered a beautiful bouquet of assorted flowers.

Bella Blooms Florist and Gifts

We appreciate your review. Hope your daughter had a wonderful birthday. Thanks again.

Erin Brangers Published on Google 1 year ago

Fantastic experience: Bella Blooms made a gorgeous arrangement for my father’s funeral. He loved flowers and flower gardening and the arrangement was perfect. The person I spoke to on the phone was so kind and sympathetic. They will be our go to florist in Lexington.

Bella Blooms Florist and Gifts

Thank you for taking the time to write a review. It's such a difficult time for you and your family. May his memory be a comfort to you.

Bella blessings,
Susan
Maybe continue his love of flowers by planting some yourself. Gardening brings such healing.

william hurley Published on Google 1 year ago

Fantastic experience: Got very nice arrangement for funeral with no notice staff super helpful and friendly highly recommend came for out of state easy to find and access

Bella Blooms Florist and Gifts

Thank you so much for your kind review.

MUBARAK TAIBU Published on Google 1 year ago

Fantastic experience: Bellabloomsky is the best , I thought it’s gonna be delivered at doorsteps but rather at her workplace and she was so so happy , eyes filled with tears , thanks for making my day and can’t wait to order more soon !!!

Bella Blooms Florist and Gifts

I'm glad our flower fairies made it happen. Flowers are always a great way to convey feelings. Happy tears are a good thing. Thanks for sharing and choosing Bella Blooms Florist.

Mike Williams Published on Google 1 year ago

Fantastic experience: Seamless online order. Delivery made on scheduled day. Great transaction. Thanks!

Janice McCoy Published on Google 1 year ago

Fantastic experience: Have ordered flowers yearly for several years. Staff is friendly, arrangements are beautiful, and they are always delivered when promised.

Devon Sharp Published on Google 1 year ago

Fantastic experience: Turned out even better than expected; was very impressed with this beautiful Thanksgiving centerpiece.

Stacy Carroll Published on Google 1 year ago

Fantastic experience: Megan was very patient assisting me with my first ever order from Bella Blooms. Very pleased with the beautiful peace lily and the prompt same day delivery. Excellent service!

Bella Blooms Florist and Gifts

Thank you so much for recognizing Megan. She is a very valued staff member and wonderful lady. We appreciate your review.

brandy smith Published on Google 1 year ago

Fantastic experience: Bella Blooms did my beautiful bridal bouquet and the boutonnières for our wedding and they did amazing!! It was so easy to order and pick up and everyone was so kind!! we’re still waiting on the professional pictures of the bouquet but these show it pretty well! We loved them so much! Thank you!!

Bella Blooms Florist and Gifts

You were a beautiful bride. Congratulations and thanks for letting us be a part of your special day. Bella blessings.

Susan Bronsil Published on Google 1 year ago

Fantastic experience: I live out of town and wanted to send flowers to my Mom. I called Bella Bloom for assistance and they were absolutely lovely to work with and put together the most beautiful bouquet. They also were kind enough to use a cube vase making it easier for my Mom to carry. I will definitely use their services in the future.

Bella Blooms Florist and Gifts

Thank you so much. We are happy to help any time. Bella blessings.

Lisa Vice Published on Google 1 year ago

Fantastic experience: We are so very pleased with Bella Blooms! We live out of town and enjoy sending flowers to our Granddaughter. Bella Blooms has always gone above and beyond in their service and their flower arrangements are so gorgeous! I highly recommend this florist and will continue to use them for all my floral! Thank you to the wonderful staff!

Bella Blooms Florist and Gifts

Thank you so much Lisa! Our flower fairies appreciate the feedback. Bella blessings to you.

All Rite Published on Google 1 year ago

Fantastic experience: I've ordered flowers from here 4 times in the last 2 months because I've been so pleased. Wonderful florist!

Bella Blooms Florist and Gifts

We appreciate your business. Thank you for the kind words. Have a Bella weekend!

Jeremy Reynolds Published on Google 1 year ago

Fantastic experience: Absolutely worth the money. They go the extra mile to make sure that the bouquet you choose looks perfect when delivered. They are reasonably priced even compared to the big box stores. Without a doubt if you’re thinking of using Bella Blooms, Do it!

Bella Blooms Florist and Gifts

Thank you Jeremy! We appreciate your review. Our flower fairies love to hear from our customers. We're always here to create something special just for you. Bella blessings.

Karen Bortner Published on Google 1 year ago

Fantastic experience: Exceptional!! Bella Blooms floral designers have such an eye for what works together. I simply gave a color palette and a couple flower suggestions, and the team created 6 GORGEOUS arrangements. They understood my vision perfectly. Will definitely be a repeat customer!

Bella Blooms Florist and Gifts

Wow! Thanks for your wonderful review. Our flower fairies are excellent at interpreting flower language. Thanks for trusting us with creating your order. Bella blessings.

Bryan Fields Published on Google 1 year ago

Fantastic experience: Very nice local florist. I went in for a rather strange request and they were friendly and got me exactly what I needed and for a really great price!! Would highly recommend this location!

Bella Blooms Florist and Gifts

Thanks for taking the time to review our local shop. I am glad that you stopped in also. We love meeting our customers. Thanks for your business. We appreciate you. Bella blessings.

Anne Canales Published on Google 2 years ago

Fantastic experience: Beyond gorgeous! Definitely feel I got my money's worth!

Bella Blooms Florist and Gifts

Thank you Anne. Our designers are very creative. So glad you are pleased. Bella blessings to you.

MICHAEL BECHTOLD Published on Google 2 years ago

Fantastic experience: Very late in the day of my girlfriend's birthday (after having my online flower delivery ordered cancelled by an online florist) I reached out to Bella Blooms in a desperate attempt to save me! THEY DID!!! The lady on the phone was kind and understanding, and helped coordinate a beautiful flower delivery in time for my girlfriend's birthday. I appreciate their customer service, willingness to help save me... and their flowers are beautiful.

Bella Blooms Florist and Gifts

Thanks Michael. Order gatherers give our business a bad name. Shopping local eliminates those issues. So glad we could help you out. Bella blessings.

Cathy Freeman Published on Google 2 years ago

Fantastic experience: Great service and so glad I found them. The floral arrangement I sent my daughter was perfect, actually what I asked for. I will use their services everytime.

Melissa Hatfield Published on Google 2 years ago

Fantastic experience: Ernest was wonderful!! He was very helpful in giving us suggestions to make our floral arrangements perfect for my daughter’s baby shower. Ernest incorporated some of our personal items into the arrangements. He sent us pictures of the finished product and when they were delivered they were beyond gorgeous. Everyone at the shower complimented them! I would highly recommend Ernest and Bella Blooms to anyone wanting superior floral arrangements. .

Bella Blooms Florist and Gifts

Thanks for sharing the pictures. We know you put a lot of love, and creativity into your daughter's baby shower. We are happy to be a part of your special event. Ernest is a top-notch designer. We are so lucky to have him, and our entire tribe. They do an exceptional job every day. We are very "Bella Blessed".

Ronda Devine Published on Google 2 years ago

Fantastic experience: You never know when you order what you will actually get. I called Bella Blooms and she did exactly what I asked and even a better. Thank you! They were gorgeous!

Brenda Waites Published on Google 2 years ago

Fantastic experience: They use really good quality flowers and put together a stunning, bright arrangement in a cute mason jar for a really good price. I am very impressed with them and will definitely use them again!

T R Published on Google 2 years ago

Negative experience: I ordered some flowers for a sick relative. I ordered the Deluxe version and when I received a picture from the recipient it showed a very small flower arrangement and was not what I ordered at all. Very disappointed with this purchase.

Bella Blooms Florist and Gifts

Thank you for taking the time for the review. We value all feedback. We take pride in delivering the very best in floral gifts. However, there may be instances when the customers is not completely satisfied. We will replace and refund. I apologize for this situation. A staff member will contact you regarding this purchase. We strive to build customer confidence and loyalty. Sincerely, Susan

John Benett Published on Google 2 years ago

Fantastic experience: They put together a beautiful arrangement and had it delivered within 2 hours. Highly recommend, wonderful job!

Bella Blooms Florist and Gifts

Thanks John. We appreciate you!

Mara Wiseman Published on Google 2 years ago

Fantastic experience: SO grateful I found this lovely florist! I had ordered flowers for my sister from a different florist and they didn’t notify me until hours later that they canceled the order. I needed them delivered that day because she had just had a baby! I spoke with Jennifer at Bella Blooms and she was extremely sympathetic and helpful. Thank you all so very much for making and delivering a beautiful arrangement on such a big day in my sisters family’s life!

Bella Blooms Florist and Gifts

Congratulations on your new family member! Thanks for the review. Enjoy that precious baby. Bella blessings.

Cindy Lewis Published on Google 2 years ago

Fantastic experience: Bella blooms provided beautiful flowers to my mom on her special day with a smile. When I called to see if her flowers could be first off or last off the day of delivery, they were more than accommodating. I would recommend Bella blooms to anyone.

Bella Blooms Florist and Gifts

Thank you Cindy. Hope your mom's day was terrific. Bella blessings.

Paul Lea Published on Google 2 years ago

Fantastic experience: I've used Bella Blooms twice to send flowers to my wife. She loved the arrangements & the delivery was fast. Highly recommend.

Bella Blooms Florist and Gifts

Thank you Paul. So glad you were pleased.

Natalie Wiglesworth Published on Google 2 years ago

Fantastic experience: Hands down the best and fastest delivery service available by any flower shop in Lexington. Will never order flowers from any other shop besides Bella Blooms!!!

Bella Blooms Florist and Gifts

Thank you so much. We appreciate your review.

Avery Hamilton Published on Google 2 years ago

Fantastic experience: Ordered an arrangement at the last moment and needed it done quickly. They not only were able to get it arranged but also were able to deliver it right on time. I will be recommending this flower shop to all my friends!! Thank you Bella Blooms!

Natalie Nicole Wiglesworth Published on Google 2 years ago

Fantastic experience: Ordered a funeral flower arrangement and was very impressed with how it turned out. I left the options of what flowers to use to the florist and their vision was exactly what I wanted. Thank you Bella Blooms for a beautiful arrangement. I am telling everyone I know to get their flowers from Bella Blooms.

Lord Arkay Published on Google 2 years ago

Fantastic experience: Omg Im so adding pics of flowers I bought from them if you need a gift go here I went all over Lexington and am beyond blown away by how sweet professional and amazing there flowers are I'm definitely coming back everytime I need flowers

buf stuff Published on Google 2 years ago

Fantastic experience: Bella Blooms helped me out when no other florist could! They created two beautiful arrangements for me, when I couldn’t find anyone else in town to help me, and with very little time to get it done! I will go to them for every floral need from now on! They really are the best! Thanks, Bella Blloms.

Bella Blooms Florist and Gifts

We appreciate your review. Your kind words keep our flower fairies smiling. We're glad we were able to help. Have a blessed Bella day!

Haleigh Thompson Published on Google 2 years ago

Fantastic experience: Absolutely amazing!! All the ladies are so nice. The florist shared a photo of the bouquet before delivering it to my sister for her birthday. She was more than willing to make a few adjustments for me so that my sister would have the perfect bouquet! Great prices for great quality. I highly recommend Bella Blooms for all floral needs. Just look how beautiful this bouquet was!! I could not be more pleased with my experience!

Bella Blooms Florist and Gifts

Thank you so much. We hope your sister had a wonderful birthday.

Tom and Monica Abner Published on Google 3 years ago

Fantastic experience: I want to give a huge shout out to Ernest at Bella Blooms! Our flowers were so beautiful! Everyone at the party kept commenting on how pretty they were and how good they smelled. I want to add that we are from Indiana and this order was done over the phone and he made it better than I dreamed it would be. He also delivered a bouquet of flowers to our hotel for our daughter special day. Thank you so much!

Brittany Burse Published on Google 3 years ago

Fantastic experience: I experienced wonderful service with Bella Blooms. They were able to accommodate my same day delivery request and came up with a florist design for me. Ordering was smooth and efficient. I look forward to ordering from them soon.

David Daniel Published on Google 3 years ago

Fantastic experience: The flowers for our birthday event were gorgeous, beautiful delivered on time. They were very fresh, even to this day a week later they still pretty.

Cindy Chamberlain Published on Google 3 years ago

Fantastic experience: Bella Blooms to the rescue! I called the morning of my son's prom in a panic. The corsage that I had ordered and picked up, from a different florist, was brown and not usable. The Bella Blooms associate that answered the phone quickly reassured me that they could make me a corsage ASAP to replace the one that was unusable. They had the corsage ready to be picked up within 2-3 hours and it was beautiful!!! I can't say enough how much I appreciate Bella Blooms for saving the day when another florist dropped the ball. THANK YOU SO MUCH!!! Highly recommend!

Bella Blooms Florist and Gifts

So glad we were able to help! We hope they had fun at the prom! Thanks for the review.

karen kyle Published on Google 3 years ago

Fantastic experience: Thank you Bella Blooms for your prompt next day delivery service from the UK to USA Just what my freind needed to cheer her up

Bella Blooms Florist and Gifts

Thanks Karen! We appreciate your kind words.

Patty Cobb Published on Google 3 years ago

Fantastic experience: Ernest Rouse, designer at Bella Blooms, worked with me to create the cutest floral creation for a friend of mine ♥️ I can't recommend him and Bella enough

Bella Blooms Florist and Gifts

Thanks Patty for your review. I must say there were quite a few snickers and jokes while Ernest was designing it. I hope it brought a smile and laugh to the recipient. Thanks for the challenge.

McKensey Coleman Published on Google 3 years ago

Negative experience: I normally do not post a positive review or a negative review, in fact this is the first review I have ever felt strongly enough about a situation to post, because things do happen. I ordered flowers from this florist with the intent of same day delivery for which I paid a fee of $15.00 at the completion of my online order it accepted the delivery date and immediately charged my credit card. At 7:00pm I checked with my parents to see if a delivery had been made from the florist and they indicated they had not received any flowers. The next day I contacted the florist concerning the flowers not being delivered, and I was put on the phone with the person responsible for deliveries. She indicated she had made an attempt to deliver the flowers, but no one answered the door and she attempted twice to call my parents landline with no answer, but no message was left. Also, she indicated she called my cell phone, but a message was not left, and the phone number was not recorded in the call history. (I think it is very odd to call a number and not leave a voicemail). At the end of the conversation with the delivery person, a second attempt to deliver the flowers was going to take place and while not completely satisfied with the outcome, it was going to be resolved by Noon. At approximately 11:50am, I received a phone call from Bella Blooms from a lady I assumed to be the owner, but she did not identify herself that way to confirm that the delivery had been made and she just wanted to let me know that her delivery person followed store protocol reiterating everything the driver had said previously. The only thing she accomplished with her curt tone and reiterating was to irritate me all over again. What I would suggest to Bella Blooms is they might want to add to their store protocol is that I am sorry, but we were unable to deliver your flowers. Neither her nor her delivery person ever bothered to say... Those two little words go a long way when things do not go as planned. McKensey Coleman

Bella Blooms Florist and Gifts

Sir,
I can assure you that there's not a florist that would not be offended by the rude and offensive manner in which you spoke to our employee. Let me make this abundantly crystal clear: 1) she went to the recipient's home. 2) No one answered door or phone. Nor did you answer yours. 3) She brought delivery back. 4) Your rude tone clearly upset her. 5) She apologized several times. I reviewed the call log. She did call. 6) I called you identified myself, also apologized and had flowers redelivered. Perhaps if you listened instead of raising your voice, you would have heard our end of the conversation. I trust my staff to follow store policy and to conduct themselves in a professional manner. This situation is beyond what I consider reasonable. Bella Blooms has a reputation of being very accommodating and helpful. When a line has been crossed, I promise I will stand behind my staff and business. Every time.

Perhaps you would review your ring recording. I consider this matter closed.

LaurenAndSpencer Groeneweg Published on Google 3 years ago

Fantastic experience: We ordered a bouquet for a funeral, and used their online ordering system since we are not in the area. Ordering was easy, and the bouquet was even more beautiful than I even imagined. Fantastic work. <3

Bella Blooms Florist and Gifts

I appreciate you taking the time to give us a review. Your positive feedback keeps our flower fairies smiling. Bella blessings to you.

Cindy Arneson Published on Google 3 years ago

Positive experience: Buyer beware. Actual products are no where near what is pictured in their online options. Different flowers and less flowers than advertised. Updated review: Susan called to correct this issue. Unforeseen circumstances with suppliers created issues with fulfilling the order as expected. She is very professional and desires for all to be satisfied with the product they order.

Bella Blooms Florist and Gifts

Dear Cindy,
I apologize for your experience. This is not what Bella Blooms is about. If possible please post a picture of the arrangement. I will look into this first thing in the morning and get back to you. Once again, I apologize for the situation.
Susan Otero, owner.

*** Cindy, I am so glad we had our conversation regarding your order. I appreciate your understanding. I am certain if the glads were completely open, it would have made all the difference. Moving forward we will certainly call ahead if we are in this situation again! Your refund has been processed. We are always here for your Lexington floral needs.
Bella Blessings!
Susan.

John Turner Published on Google 3 years ago

Fantastic experience: Great job on the flowers. I have had trouble for years getting deliveries on time for valentines day in the past, but it was delivered in a timely manner durring a busy holiday. Will definitely return here for business in the future.

Bella Blooms Florist and Gifts

Thanks John for posting a review. We are pleased to know that we have gained your confidence for future occasions. Bella blessings to you!

Thi Vu Published on Google 3 years ago

Fantastic experience: First of all, thank you to Bella Blooms Florist in Lexington, KY for making my sister birthday more special with the beautiful flowers. Next is Lisa, my mistake to write a wrong address number, but she's doing the best to delivery to correct one in the cold weather as today over there. Beautiful flowers, very good prices and wonderful services. I recommend this shop to everyone who needs the florist services and customer can trust. Absolutely I'll be back with you.

Bella Blooms Florist and Gifts

Thanks so much for your review. Lisa is a wonderful delivery person and always makes an extra effort to do a thorough job. I will pass along your kind words.

Molli Adams Published on Google 3 years ago

Fantastic experience: Susan at Bella Blooms made our wedding bouquet, flowers for wedding cake and boutonnière. We met with her and combined our choices with her extensive knowledge of flowers, colors etc. Our order was ready on time and it turned out to be even more beautiful than we expected. My bouquet was gorgeous with my dress and the colors we used at the wedding. I absolutely recommend this florist for all your floral and plant needs. The staff who work in the shop and answer the phones are fantastic!!!

Bella Blooms Florist and Gifts

Thank you so much Molli. We appreciate your kind words. Your wedding was fun to do. I love it when my brides give me some creative license when designing for their wedding. I am happy that you were pleasantly surprised. I send you well wishes of health and happiness. Christmas blessings to you and your family.

sherri dusina Published on Google 3 years ago

Fantastic experience: This florist was very friendly and even offered to take a picture of my arrangement so I could see it since I couldn't attend the funeral service of my dearest friend's mother. Very accommodating florist. Would use them again if ever needing to send flowers in the Lexington, Kentucky area.

Bella Blooms Florist and Gifts

Thank you for your review. Have a Bella blessed day.

Susan Otero, owner.

E.B. Lucas Published on Google 3 years ago

Fantastic experience: This is my now my family florist! They opened up for me on Memorial Day so I could get a saddle arrangement. It wasn't easy to choose one because they were all beautiful. I've also had flowers delivered through them and will continue to do so. Highly recommend!

Bella Blooms Florist and Gifts

Thanks so much for the great review. It was no problem for me to run in for you. We are here whenever you need us. We will also have a nice selection of saddles for fall and Christmas. Thanks so much again and Bella blessings.
Susan Otero owner.

kelli k Published on Google 3 years ago

Fantastic experience: Edit: Thank you to Susan for reaching out. I followed up with my mom and she was able to confirm the flowers were beautiful lavender and there was a prayer plant included. At the end of the day, they not only pleased the recipient- they went above and beyond. I will pay for the order and will use them exclusively in Lexington because of their amazing customer service! I updated to 5 stars and would give this business a 5 PLUS!! Ordered via the phone. I love the plants they chose, not a fan of the pink daisies. I explained my brother had passed away a year ago today and I was sending this to my mom to let her know I was thinking of her. I wanted silver or light purple. The pink leave me a little flat. I feel like white would have looked better in the basket or something that matched the bow. Arrangement was $50 and delivery $12. The lady was very nice when I called and was willing to text me a picture lol f the arrangement. She told me to have a nice day or something like that when the call ended. I probably would have said something less cheery given the circumstances of why I called, but she likely reverted to the standard goodbye she used. When ordering from a different location I always read the reviews and look at pictures and try to make decisions on what folks write. This location had a lot of glowing reviews.

Bella Blooms Florist and Gifts

I am sorry that you were not pleased with your dish garden. The picture did not accurately show the color of our daisies. We do not carry pink daisies. The picture did not really show that they were lavender. Sometimes that happens in pictures. At Bella Blooms we strive for 100% satisfaction. Unfortunately we did not achieve it at this time. We will refund your purchase. Our best to you and your family.
Susan Otero, owner

Ruth Obrien Published on Google 3 years ago

Fantastic experience: I have to give Susan 5 stars! I was able to coordinate from out of town for floral arrangements for a baby shower. The arrangements were magnificent! I was absolutely thrilled with the results and pleased that she was able to interpret my wishes perfectly.

Bella Blooms Florist and Gifts

You are most welcome. We had so much fun planning these arrangements. Thanks for trusting us. We hope you'll share baby pics once he/she arrives. Bella blessings all around!

Sarah Robinson Published on Google 4 years ago

Fantastic experience: I am so appreciative of this fabulous store.. their owner and staff! Not only did they answer the phone on a snowy day when every other florist in town was closed... but they also helped me out in a tough situation! I had ordered a flower arrangement for a co-worker's family member funeral, and when I ordered the flowers.. I had the wrong date! I didn't know the date was wrong until the day of and the flowers had already been delivered. I contacted the store and they were SO KIND to send flowers again (no charge) the following weekend on the correct date. That kind of customer service and kindness is so hard to come by these days, and it guarantees that I will return my loyal business to them going forward. Thank you so much, Bella Blooms!!!

Bella Blooms Florist and Gifts

Thanks so much Sarah. We do our best to build customer loyalty. We are glad we got it straightened out. Have a Bella day.

Kathryn Besten Published on Google 4 years ago

Fantastic experience: Ordered flowers to deliver to Saint Joe HospitalI Was out of town but received call related to delay because of weather and unable to deliver to the hospital. Was very willing to do full refund but I chose to pick a delivery date to the persons home and was so glad I did! Flowers arrived as he made it home from the hospital and are stunning! Thank you for excellent service!

Bella Blooms Florist and Gifts

Thank you Kathryn. Delivery to hospitals are extremely difficult. The hospitals do not have volunteers to deliver to patients, due to Covid. I glad we got the details worked out. We hope for a speedy recovery for the recipient. Bella blessings to you.

Barb Lewis Published on Google 4 years ago

Fantastic experience: I ordered over the phone from out of town and was very pleased with the staff's accommodating a same-day delivery, ordered mid-afternoon. They were very helpful in my purple flower color selection, and even sent a photo before delivery! The recipient was thrilled, and the purple butterfly was a special treat! As a side-note, we had traveled to the shop in the past, after confirming availability of very large, imprinted wind chimes that weren't available at our local florists. The staff was very friendly and helpful at that time also. They decorated the wind chimes with a beautiful bow for presentation, instead of just handing us a box. It's nice to be treated as a valued customer. I'll be back!

Bella Blooms Florist and Gifts

Thank you so much. Happy holidays to you and your family.

Kym Haut Published on Google 4 years ago

Fantastic experience: I called store as I live in NC and wanted to use someone local in Lexington, KY. I was so happy with service on the phone and could not have been happier with flower arrangement for Veterans Day, if I hand picked them myself. Wonderful across the board form concept to delivery.

Bella Blooms Florist and Gifts

Thanks so much! I will pass your kind words on to our staff. It helps keep our flower fairies smiling!

Mary Shrout Published on Google 4 years ago

Fantastic experience: Highly recommend this florist!! This is the second time I’ve used them to take flowers to the cemetery for our parents since none of us live in Lexington. They are always ready to help and work in your price range!! This is what they made for me for Veteran’s Day!!

Bella Blooms Florist and Gifts

Thank you for the wonderful review. We understand the difficulties of being away from loved ones. So glad we are able to help.

Jan K Published on Google 4 years ago

Fantastic experience: This florist did the flowers for my daughters wedding. They arrangements were exquisite. The color combinations were perfect for fall. The staff were so kind and accommodating. I can’t say enough about our wonderful experience with this shop.

Bella Blooms Florist and Gifts

Thank you so much! Bella blessings to the happy couple.

Trae Cunningham Published on Google 4 years ago

Fantastic experience: If you need anything from birthday flowers to sympathy flowers Bella Blooms is the place to call. Cher designed the best arrangement. Anytime I need flowers in lexington kentucky, Bella Blooms will be the only place I will consider ordering from. 5 Star service! Thank you!

Bella Blooms Florist and Gifts

Thanks so much Trae. We appreciate the review.

A Bell Published on Google 4 years ago

Fantastic experience: I called from out of town for an arrangement to be sent. Bella Blooms did an amazing job with the arrangement and putting together the most beautiful grouping of flowers based on what we discussed. Thank you so much!

Bella Blooms Florist and Gifts

We are appreciative for your review. It really keeps our flower fairies smiling.

Neal Harrod Published on Google 4 years ago

Fantastic experience: Cher at Bella Blooms florist was amazing. She was very kind and put together the most gorgeous bouquet for our friends. She is really invested and goes over and beyond to make sure you are taken care of. She even texted us pictures of the arrangement and let us know when our flowers were dropped off. Her customer service is top notch. We will continue to use her for any flowers we need in the future.

kyredneck Published on Google 4 years ago

Fantastic experience: NO DOUBT ABOUT THIS,,, the best florist in Lexington! Over the past couple of years I have tried a few local florist in Lex without having luck on being satisfied with any of my order’s until I stumbled across Bella Blooms,,customer service and the arrangements are above and beyond my expectations,, they are definitely my go to florist from now on !

Bella Blooms Florist and Gifts

Thank you for taking the time to review. We're always here for you. Every Season, Every Reason.

B. Heath Harper Published on Google 4 years ago

Fantastic experience: I always use Bella Blooms when needing to send flowers in Lexington. Being out of town, the assistance I get on the phone is always top-notch, friendly, and helpful. Plus the flower arrangements are always beautiful.

Nancy Hall Published on Google 4 years ago

Fantastic experience: The staff here were so wonderful to work with, offering creative ideas for arrangements. They created a beautiful arrangement for me. I highly recommend them!

Steve Piotter Published on Google 4 years ago

Fantastic experience: I hit a home run with these anniversary flowers!!! Wife says the quality of the flowers were the best she’s ever seen. Best florist in Lexington hands down. Super fast service!!!!!!

Bella Blooms Florist and Gifts

Thanks Steve for the review. I am so blessed to have a talented and hard working staff. Happy anniversary to you! And blessings for many more!

Move2Milwaukee Published on Google 4 years ago

Fantastic experience: I asked them to do something different and unique. The blew me away with the design. I don't like to have the everyday design and look. They did an outstanding job with design and floral arrangement. The flowers and design made a huge impression. I will not shop anywhere else for flowers again. Thank you Bella Blooms florist. Robert

Bella Blooms Florist and Gifts

We appreciate your review. We love it when our customers leave the design it us... thanks again.

Shari Mullen Published on Google 4 years ago

Fantastic experience: Bella Blooms was a pleasure to work with. Professional and prompt. Cher pulled our thoughts together and created a beautiful bridal bouquet for my daughter - simple and elegant with peonies, white roses, and lovely greenery. It was just what she wanted.

Courtney Smith Published on Google 4 years ago

Fantastic experience: I called Bella Blooms for an out of town funeral and spoke with Cher. She was incredibly kind and knowledgeable and didn’t bat an eye when I tried to describe what I wanted, not knowing a single thing about flowers. She took her time, and kept me updated on what she was working on, including sending me a photo knowing I couldn’t attend the service. I’ve had to do this before in other towns and quite honestly was let down when I saw photos sent from a family member. She made sure to spend every penny wisely and created the most gorgeous, full arrangement. When someone in your life passes away, the last thing you want to do is deal with the extra “stuff.” Bella Blooms really came through.

Bella Blooms Florist and Gifts

Thank you so much Courtney. We are so glad we were able to assist you during this difficult time. Bella blessings to you and your family.

marcusg Published on Google 4 years ago

Fantastic experience: The service was over and above expectations I had a request at closing time and needed a delivery that day And the owner took it upon herself to deliver the flowers personally I highly recommend this florist and will use them again

John Ross Published on Google 4 years ago

Fantastic experience: If you want basic flowers call FTD ... If your looking for spectacular flower arrangements call these folks. I Ordered a last minute funeral arrangement from another city . Staff was excellent and told me what was fresh in the cooler. I gave a budget and told them to be creative but classic. Extremely satisfied customer !

Bella Blooms Florist and Gifts

Wow. Thanks for the wonderful review. Our Bella Team appreciates you.

Jessica Kidd Published on Google 5 years ago

Fantastic experience: The team at Bella Blooms created stunning arrangements and bouquets for our wedding. They accommodated our small budget and exceeded all expectations. I had a few specific requests and left the rest in their hands, and I was not disappointed. I loved my bouquet so much that I’m preserving some of the flowers in a shadow box.

Bella Blooms Florist and Gifts

Thank you Jessica.

Annette Published on Google 5 years ago

Fantastic experience: In this area of KY the plague is nearly gone and Bella Blooms has no problem delivering to hospitals as some other florists still refuse to. I placed an order of beautiful flowers to be delivered to a local hospital to celebrate my grandson’s birth, and the ladies at Bella Blooms were on it! The fresh cut flowers were arranged so well, and the hospital staff and my daughter in law said they were amazingly beautiful! Delivery was quick and super friendly! I received a text with a picture of the arrangement and the delivery time - and the flowers were thriving over one week later! Bella Blooms is now my go-to for flowers! Thanks to the entire team!

Bella Blooms Florist and Gifts

Thanks so much for your review. Delivering to a hospital can be a challenge these days. We are so glad we were able to make it happen for you. Congratulations on your new baby blessing.

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