Toronto Flower Gallery

Thank you for your valuable feedback.

We understand that everyone has their own perspective on value.
For Valentine’s Day, prices are determined by market supply and demand, not set arbitrarily by our shop.
We use brand-name flowers only, which are higher quality than standard flowers, and our prices are reasonable compared to other local florists.

On regular days, you can enjoy our more economical prices and excellent service, so we hope you’ll consider visiting us again in the future.

Thank you.

Thank you for sharing your feedback. We sincerely apologize for the wait you experienced.

Valentine’s Day is one of the busiest days of the year for us, and our team is working tirelessly to fulfill a very high volume of pre-orders while also assisting walk-in customers. Unfortunately, this can sometimes result in longer wait times than we would like.

We truly appreciate your patience and understanding, and we’re continuously looking for ways to improve our service while ensuring every order is carefully prepared.

Thank you for choosing us, and we hope to serve you more efficiently in the future.

Best regards,

Hello Novlix,

Thank you so much for your kind review.

We’re really happy to hear that you were satisfied with your Valentine’s Day bouquets and our service.

It was our pleasure to help you, especially on such a busy last-minute occasion.

We always do our best to be accommodating and make things as smooth as possible for our customers.

We truly appreciate your support and hope to serve you again in the future!

Thank you so much for your kind words!
We’re glad you enjoyed our variety, and we really appreciate your recommendation.
We look forward to welcoming you again soon!

Thank you so much for the wonderful review!

We’re delighted to hear you think of us as one of the best spots for fresh, good quality flowers in the downtown area.

We truly appreciate your support and look forward to serving you again soon

Thank you so much for your kind words!

We’re thrilled to hear that you enjoyed our service and flowers.

Your feedback means a lot to us, and we look forward to serving you again soon!

Best regards,

Thank you for your lovely review!
It means so much to us to know you were happy with our work.
We hope to create something beautiful for you again in the future

Thank you for your lovely review!
It means so much to us to know you were happy with our work.
We hope to create something beautiful for you again in the future

Thank you for your lovely review!
It means so much to us to know you were happy with our work.
We hope to create something beautiful for you again in the future

Thank you for your kind words about our service and attention to detail.
We always strive to give our clients the best possible experience, and your feedback means a lot to our team.

We truly appreciate your wonderful review! It means a lot to our team to know that you enjoyed your experience with Toronto Flower Gallery. We can’t wait to delight you again with our flowers!

Thank you for your lovely review!
It means so much to us to know you were happy with our work.
We hope to create something beautiful for you again in the future

Thank you for your lovely review!
It means so much to us to know you were happy with our work.
We hope to create something beautiful for you again in the future

Thank you so much for your wonderful review!
We look forward to welcoming you back and creating something special for you again soon

Thank you so much for your wonderful review! We’re always happy to help and look forward to serving you again!

Thank you for your lovely review!
It means so much to us to know you were happy with our work.
We hope to create something beautiful for you again in the future

Thank you so much for taking the time to share your experience with us! We’re glad to hear you enjoyed your visit and that our team was able to help you find the perfect bouquet within your budget.
It means a lot to know the flowers lasted well and that you found our location convenient.
We truly appreciate your kind words and hope to see you again soon!

Thank you so much for your continued support and kind words! We truly appreciate you being a loyal customer over the years. It means a lot to hear that you enjoy our service and arrangements. We look forward to creating more beautiful flowers for you in the future!

Thank you for your lovely review!
It means so much to us to know you were happy with our work.
We hope to create something beautiful for you again in the future

We’re smiling reading your review! Thanks for choosing Flower Gallery.

Thank you for your kind words! We look forward to creating more beautiful arrangements for you soon

Hello Nick,

We have thoroughly checked our system, and your refund was successfully processed via Shopify on December 13 (on the same day as you requested), 2025, with a notification sent on December 14.

Depending on your bank, the funds should have arrived by December 17.

We also sent this information to you via email along with a transaction screenshot.

Therefore, please note that there was no error on our part regarding the refund.

If you are still unable to locate the refund, we recommend checking with your bank or us again. We are more than happy to assist you with any further questions.

We always strive to provide accurate service and clear communication for all our customers.

Thank you.

Dear Chris,

Thank you so much for your kind words!

We’re thrilled to hear Dongyoung was able to help you find the perfect flowers.

Thank you!

Dear Neety,

Thank you so much for your kind words!

We’re thrilled to hear that you enjoyed our beautiful flowers and the variety we offer.

It means a lot to us that our team was able to provide helpful and friendly service.

Your support truly encourages us to keep creating lovely arrangements for all our customers.

We look forward to welcoming you again soon!

Thank you for your kind words! We look forward to creating more beautiful arrangements for you soon.

We appreciate your review! Can’t wait to help you pick out your next bouquet.

We’re smiling reading your review! Thanks for choosing Flower Gallery.

We’re smiling reading your review! Thanks for choosing Flower Gallery.

Thank you so much for your kind words! We’re thrilled to hear you enjoyed your experience with us.

Thank you so much for your kind words! We’re thrilled to hear you enjoyed your experience with us.

Yay! We’re so glad you’re happy with your order Thank you for the lovely review!

Yay! We’re so glad you’re happy with your order Thank you for the lovely review!

We appreciate your review! Can’t wait to help you pick out your next bouquet.

Thank you so much for your kind words! We’re thrilled to hear you enjoyed your experience with us.

We appreciate your review! Can’t wait to help you pick out your next bouquet.

We’re smiling reading your review! Thanks for choosing Flower Gallery.

We’re delighted to hear that our flowers brightened your day,
Christine ! Thank you for sharing.

Thank you so much for your thoughtful review!

We always do our best to understand the design and flowers our customers truly want, and seeing you happy is our greatest joy.
We’re very grateful to have been part of your special day.

Wishing you both all the happiness as you begin this new journey together, and thank you once again for choosing us!

Yay! We’re so glad you’re happy with your order Thank you for the lovely review!

Thank you so much for your lovely review!
We’re so happy we could help you pick the perfect bouquet for your special day—it really means a lot to us.
We truly appreciate your wonderful feedback!

Yay! We’re so glad you’re happy with your order Thank you for the lovely review!

Yay! We’re so glad you’re happy with your order Thank you for the lovely review!

We sincerely apologize for the experience you had in our store. We truly value every customer’s visit and regret that your interaction with our staff caused discomfort.

The team member you encountered is new and was assisting in the store, and while they are learning, we understand that their communication fell short of the professional standard we expect. Please rest assured that we provide thorough training to all our staff to ensure that everyone delivers courteous and helpful service.

Your feedback is very important to us, and we will use it to improve how we support our customers in the future. We hope you’ll give us another chance to provide a better experience.

Thank you for sharing your thoughts with us.

We’re sorry to hear that your experience in our store was not as expected. We strive to ensure that every guest feels welcome and comfortable, and we regret that your visit did not reflect this.

The team member you interacted with was assisting in the store while learning, and we recognize that their communication did not fully meet the standard we aim for. Please rest assured that all staff receive ongoing guidance to provide professional and courteous service to every customer.

We truly appreciate your feedback, as it helps us continue improving our customer experience. We hope you will consider visiting us again so we can provide a more positive experience.

Thank you for taking the time to share your thoughts
Your feedback is very important to us, and we will use it to improve how we support our customers in the future. We hope you’ll give us another chance to provide a better experience.

Thank you for sharing your thoughts with us.

We appreciate your review! Can’t wait to help you pick out your next bouquet.

Thank you for sharing your feedback. We sincerely apologize for the delay and the lack of communication regarding your order. We completely understand how frustrating this must have been, especially given the proximity of the hotel and your expectations for timely delivery.

While we’re glad to hear that you were pleased with the bouquet itself, we are truly sorry that your requested message was missing and that the delivery experience fell far short of the standard we aim to provide. Your feedback highlights areas where we need to improve our scheduling and communication, and we will be reviewing our processes to ensure this does not happen again.

We greatly value your business and would like the opportunity to make this right. Thank you again for bringing this to our attention.

Thank you for your kind words! We look forward to creating more beautiful arrangements for you soon.

Hello,

We are sorry to hear that your experience did not meet your expectations.

Regarding the 100 dollars you mentioned, we just wanted to clarify that this amount was the total order value, not the flower value alone. As florists, we can only include flowers according to the actual flower cost, but we fully understand that from a customer’s perspective, it’s natural to evaluate the arrangement based on the total amount spent.

We also noticed that the second and third photos seem to have been taken after some time had passed. Dahlias, in particular, are very water sensitive. If the stems are not re-cut daily or at least every 2 to 3 days, the water uptake can be blocked, which causes them to wilt quickly. Unfortunately, this is not something we can control once the flowers leave our shop.

In the first photo, the flowers appear fresh, and we did not provide anything of poor quality. As for the minor scratches you mentioned, flowers can arrive from our suppliers with natural imperfections, so we kindly ask for your understanding regarding this part.

If there is anything else we can help with, please let us know.

Yay! We’re so glad you’re happy with your order Thank you for the lovely review!

Dear Deepak,
Thank you for leaving a review. We are glad you enjoyed your experience at Flower Gallery, and we hope to see you again soon!

Thank you so much for your kind words!
We’re thrilled to hear you loved our roses and noticed their size and quality. We’re also glad our team was able to take good care of you, even during a busy time.
Our location convenience is definitely a plus, and we truly appreciate you mentioning it.
We hope to see you again soon!

Thank you so much for your kind words!

We’re glad you enjoyed our shop and found plenty of options, even near closing time.

We’ll be sure to pass along your compliments to our team—they’ll be thrilled! We look forward to welcoming you again soon.

Warm regards,

Hello Charlie,

We’re so glad we could create something special for you on short notice!

Thank you for letting us be a part of your thoughtful gesture.

Warm regards,

We’re sorry to hear about your experience.

Please know that before sending out any delivery, we always double-check the address with our customers if there is any uncertainty. As you know, we confirmed your address multiple times to ensure accuracy.

Delivery drivers may have different procedures, and typically, rideshare-type drivers (like Uber) are not permitted to enter the building, so packages are usually left with the concierge for safe delivery.

We truly appreciate your feedback and will continue to do our best to make deliveries smooth and reliable.

We truly appreciate your wonderful review! It means a lot to our team to know that you enjoyed your experience with Toronto Flower Gallery. We can’t wait to delight you again with our flowers!

We truly appreciate your wonderful review! It means a lot to our team to know that you enjoyed your experience with Toronto Flower Gallery. We can’t wait to delight you again with our flowers!

We truly appreciate your wonderful review! It means a lot to our team to know that you enjoyed your experience with Toronto Flower Gallery. We can’t wait to delight you again with our flowers!

We truly appreciate your wonderful review! It means a lot to our team to know that you enjoyed your experience with Toronto Flower Gallery. We can’t wait to delight you again with our flowers!

Thank you for your kind words! We’re glad you enjoyed our variety and found our staff helpful and professional. We look forward to welcoming you again soon!

Thank you so much for your kind review! We’re glad we could accommodate your request, even just before closing. It was our pleasure to create a beautiful bouquet for you!

Thank you so much for your kind words! We’re thrilled to hear you enjoyed our flower selection and friendly service. We truly appreciate your recommendation!

Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoy visiting us each week. Your kind words about our service and prices mean a lot!

We truly appreciate your wonderful review! It means a lot to our team to know that you enjoyed your experience with Toronto Flower Gallery. We can’t wait to delight you again with our flowers!

We truly appreciate your wonderful review! It means a lot to our team to know that you enjoyed your experience with Toronto Flower Gallery. We can’t wait to delight you again with our flowers!

We truly appreciate your wonderful review! It means a lot to our team to know that you enjoyed your experience with Toronto Flower Gallery. We can’t wait to delight you again with our flowers!

Thank you so much for your lovely review! We’re so happy to hear that you enjoy our bouquets and that we can bring your ideas to life.
We truly appreciate your support and look forward to creating more arrangements for you!

Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our customer service and that your arrangement turned out beautifully. We’re glad you liked the flowers, as well as our selection of vases and gifts. Your recommendation means a lot to us!

We’re very sorry to hear about your experience with your bridal bouquet. Your wedding day is such an important occasion, and it’s disappointing to know that we fell short of your expectations. We sincerely apologize for the bouquet not being as fresh or as beautiful as it should have been.

Please know that we take your feedback seriously and will be reviewing this with our team to ensure it does not happen again. If you’re open to it, we’d appreciate the opportunity to connect with you directly to make this right.

Thank you so much for your kind words! We’re thrilled to hear you enjoyed our flowers and service. We can’t wait to welcome you back again soon!

Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed every step of the process and that the flowers were still looking beautiful a week later. It was such a pleasure working with you to bring your wedding vision to life. Your kind words mean a lot to us, and we’re so grateful for your recommendation! Wishing you both all the happiness in the world. ✨

We’re very sorry to hear about your recent experience and truly appreciate your feedback. We apologize that your bouquet did not meet your expectations in size, wrapping, or overall appearance. Our designers usually select wrapping that they feel best complements the bouquet, but we understand that this caused some discomfort in your case. Your concerns are taken seriously, and we’ll review this with our team to ensure better communication and quality control, especially during busy times.

We hope you’ll give us another chance in the future to provide the experience you expect and deserve.

Thank you so much for your kind words! We’re thrilled to hear that our team could listen to your preferences and make everything just as you imagined. We always strive to tailor our arrangements to each customer’s taste, and we’re so happy you enjoyed the experience. We truly appreciate your recommendation!

Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the process and that we could create a bouquet that matched your budget and color theme. It was our pleasure to make adjustments and ensure everything was fresh and beautiful. We can’t wait to help you with your future floral needs!

Thank you so much for your kind words! We’re thrilled you enjoyed our selection and that we could work within your budget while providing recommendations for seasonal flowers. It was a pleasure assisting you, and we look forward to welcoming you back soon!

Thank you so much for your kind words! We’re delighted to hear that your dahlias were enjoyed, and we truly appreciate your recommendation. We look forward to helping you with flowers again in the future!

Thank you so much for your kind words! We’re delighted to hear that your dahlias were enjoyed, and we truly appreciate your recommendation. We look forward to helping you with flowers again in the future!

Thank you so much for your kind words!
We’re thrilled to hear that you enjoyed the experience and appreciated the fresh flowers and variety. Mikkie and Justice will be so happy to hear your feedback!

Hope to see you again soon!

Best regards,

Thank you so much for your kind words! We’re delighted to hear that your dahlias were enjoyed, and we truly appreciate your recommendation. We look forward to helping you with flowers again in the future!

First of all, we would like to sincerely apologize for the entire situation.

Unfortunately, our newly hired staff misunderstood your order and prepared 10 stems instead of 10 bunches. We deeply regret the mistake and the inconvenience it caused.

We are currently reviewing this issue internally to ensure it does not happen again to future customers. Your feedback is invaluable in helping us improve.

Also, we want to clarify that while every message we send is written personally by our team, we use ChatGPT to assist with reviewing grammar and wording to avoid errors. We never use AI to write messages from scratch—only to proofread and ensure clarity.

Thank you for your understanding, and we truly appreciate your continued support.

We are deeply sorry for the distress and frustration this caused you—especially on such an important and personal day. You placed your trust in us, and we understand that your expectations were not met.

To clarify, only one corsage was delivered initially due to a logistical error involving our third-party delivery service. As soon as we were informed, our team immediately remade the entire order and attempted a second delivery. Unfortunately, by that time, we were told you had already left the location.

We then created and hand-delivered a third set of corsages to the courthouse, which arrived just before the time you shared. In total, we made and discarded eight corsages to try and make things right. These efforts were made not out of obligation, but from a genuine wish to support you on your special day.

We understand that our response did not undo the inconvenience you experienced, and we sincerely regret that the flowers did not meet your expectations in quality or timing.

That said, we were disheartened by the language used in your review. Words like "scammer" do not reflect the truth of what happened, nor the effort made in real time to resolve the issue with urgency and care.

We take full responsibility for the initial delivery mistake and have already reviewed our internal and external processes to prevent this in the future. We thank you for your feedback, and again, we’re truly sorry that your experience was anything less than excellent.

Hello, and thank you for taking the time to share your feedback.
We truly appreciate your past support and are very sorry to hear that your recent experience was disappointing.

While we strive to offer high-quality flowers and plants, we clearly fell short in terms of service, and for that, we sincerely apologize.
Your comments have been shared with our team, and we are taking them seriously as we work to improve our customer service moving forward.

We genuinely hope we might have the opportunity to serve you better in the future.
Thank you again.

Hello,

To clarify, the confirmation message you received was an automated notification from our system indicating that your order was successfully placed—not a guarantee of flower availability.

Your daughter’s wedding was on Saturday, but unfortunately, the order was only submitted very late on Friday after 5 PM, just before our store closed. Orders placed that late are typically reviewed the next business day, so it was not possible for us to immediately confirm availability.

Placing an order that late means there is almost no time to secure flowers, especially on a weekend when most stock has already been allocated. We simply did not have the flowers available at that time, and due to the late submission, it was impossible to fulfill the exact order. Our priority was to help you as quickly as possible by offering alternative options and advising you to seek other suppliers.

Usually, wedding flowers are reserved well in advance—often months ahead—and even a single bouquet should be ordered at least a week prior to the event to ensure availability. Ordering after 5 PM the day before a Saturday wedding leaves us with no time to guarantee the flowers and puts the fulfillment entirely at the mercy of stock on hand, which is a challenge industry-wide.

We regret that you were disappointed, but we acted within the limits of what was possible given the timing. We appreciate your understanding.

Thank you.

Thank you so much for your kind words!
We're so glad you enjoyed your experience and loved our flowers. It means a lot to us, and we hope to welcome you back again soon!

Thank you so much for your kind words!
We're so glad you enjoyed your experience and loved our flowers. It means a lot to us, and we hope to welcome you back again soon!

Thank you so much for your kind words!
We're so glad you enjoyed your experience and loved our flowers. It means a lot to us, and we hope to welcome you back again soon!

Thank you so much for your kind words!
We're so glad you enjoyed your experience and loved our flowers. It means a lot to us, and we hope to welcome you back again soon!

Thank you so much for your kind words!
We're so glad you enjoyed your experience and loved our flowers. It means a lot to us, and we hope to welcome you back again soon!