FNP.AE - Dubai
Information about FNP.AE - Dubai
, Dubai
Opening hours
- sunday: 0h-24h
- monday: 0h-24h
- tuesday: 0h-24h
- wednesday: 0h-24h
- thursday: 0h-24h
- friday: 0h-24h
- saturday: 0h-24h
Ferns N Petals is your go-to florist in Dubai, specializing in handcrafted floral arrangements, unique bouquets, and unforgettable gifts. We proudly serve all hyperlocal areas of Dubai such as Jumeirah, Dubai Marina, and Downtown, ensuring quick delivery in just one hour or same-day service.
Whether you're celebrating a birthday, an anniversary, or surprising someone special, our expert florists make sure every bouquet leaves a lasting impression. We also offer a selection of cakes and corporate hampers for every occasion, which is why our customers love us for our reliability and the quality of our products.
Open 24/7, Ferns N Petals makes gifting easy, joyful, and memorable. Call us at +971 43387676 to place an order or to explore our offerings. Discover the magic of flowers with us!
Our comment from Flowerspedia about FNP.AE - Dubai:
FNP.AE is a business based in Dubai offering a range of services including flower and gift delivery. The company has a variety of products that customers have praised for their creativity and quality. Many users reported positive experiences with specific staff members, particularly highlighting their attentiveness and helpfulness. The following are key features that customers appreciate about FNP.AE:
- Wide selection of fresh flowers and beautifully prepared gift options.
- Responsive customer service, with particular commendations for staff members like Nadeem and Kruthika.
- Quick and efficient delivery on various occasions, ensuring that gifts arrive on time.
- Ability to fulfill special requests, catering to customer preferences effectively.
Despite some challenges mentioned by a portion of their clientele regarding delivery issues and miscommunications, FNP.AE remains a go-to option for many looking to make special moments memorable. The focus on quality service and fresh products has solidified its reputation in the gifting industry.
FNP.AE - Dubai: Reviews
1 month ago Negative experience: Ordered through Careem, Red Velvet Cake and a Birthday Topper. Someone from FNP called saying they don't have Red Velvet Cake, I agreed for them to send Black Forest Cake, he asked me for what to put on Birthday Message and I gave him a name. Told him to not forget the birthday topper. They confirmed on the phone, but sent wrong cake with no topper or birthday message.
Dear Hamad,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
1 month ago Negative experience: The delivery driver did not follow the instructions that were clearly given. The order was meant to be left at the door, but instead the driver rang the bell and handed it to a family member. The mother who received it was caught completely off guard and even started crying, which made the situation very uncomfortable for everyone involved. It caused a lot of unnecessary stress that could have easily been avoided if the instructions had simply been followed.
Dear Abizer,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
1 month ago Negative experience: The flowers were delivered already dead. The leaves were yellow, dry, and completely wilted, and the bouquet looked old and unhealthy. This was a clear case of expectation vs reality. Very disappointed with the quality.
Dear Kate,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
1 month ago Negative experience: I had placed an order for a Valentine’s Day delivery on February 14, 2026 with FNP.ae "FNP". FNP accepted my order and also confirmed that the ordered will be delivered between 6 AM - 3 PM on February 14, 2026 (they also charged a delivery fee). FNP failed to deliver the order on February 14, 2026 and were not available to answer any calls or provide any customer support. Their phone lines were all busy. On February 15, 2026, I myself, physically went to AlQouz location to pick up the gift and deliver it myself. This is a disturbing experience to say the least. A Valentine Day gift was promised to be delivered and not delivered and I had to go to physically myself the next day to pick it up and delivery myself. When I reach out to FNP to understand what, if any, measures, they took to manage the surge in demand during such occasions, I have found their leadership and management does not seem to take any ownership or responsibility and they hide behind their customer support staff. At minimum, they should manage their online portal and stop taking requests if they cannot fulfill it, such as Noon, Talabat and other delivery stores that mark their inventories as "busy" if demand surges that they are not able to fulfill. Pathetic Experience to say the least. Stay away and shop around for better options with Noon, Talabat, Keeta, etc.. that can deliver the same.
Dear Ali,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
1 month ago Negative experience: Very bad customer service.. they are strong in marking only, but when it comes to order totally the opposite. The website is not working, no one replies to WhatsApp, and finally.. you don’t know where are your orders.. Now I decided to to escalate this to DED consumer rights
Dear Hissa,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
1 month ago Negative experience: You have serious issues with your delivery drivers. This car was driving SZR way over 140 kmph at 15:50 pm this Thursday 05.03 Car was extremely aggressive , overtaking from the right , that is illegal, causing serious danger to other drivers.
Dear Svetlana,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
1 month ago Fantastic experience: Excellent service! Anshika was extremely helpful and responsive while arranging the Women’s Day gift packs. Everything was handled smoothly and on time. Really appreciate her support.
Thank you for taking the time to write us a review! We appreciate your feedback. We aim to provide excellent service and hope to earn a 5-star rating from you on your next visit. Please let us know if there's anything else we can do to improve. Please email us at [email protected] of send us a WhatsApp message to +971527427222 to improve our services.
2 months ago Negative experience: I had an extremely disappointing experience with this store. When placing the order, I specifically requested early morning delivery. I was told they would “try their best” and was assured the delivery would be made by 3:00 PM at the latest which I accepted as it's a busy day. At 10:30 AM, I was informed that the order was out for delivery. However, when I called again at 3:30 PM, I was told the order was still being prepared, followed by yet another assurance that it had been marked as priority. After that, they stopped answering calls and did not reply to messages at all. Before payment, customer service insisted that I stay on the call and pay via a payment link, even though I clearly said I would check out online myself. That pressure, combined with false assurances, was completely unprofessional. If they already knew they couldn’t handle the volume of orders, they should have been honest or stopped accepting new ones. Instead, the delivery was made after midnight, once Valentine’s Day was already over—defeating the entire purpose of the order. There was no support from customer care, and the flower quality was dismal for the price paid (400). I paid extra for express delivery, yet the service was nowhere near satisfactory. This experience perfectly fits the saying: sometimes you win, sometimes you learn. Unfortunately, this was a costly lesson. This store is dishonest, poorly managed, and unreliable. Seeing similar reviews, businesses like this should be reported to consumer court. It completely ruined what was supposed to be a meaningful day. I admit my mistake was not checking reviews and ordering in a rush—but never again. I strongly encourage others to avoid this place altogether.
Dear Kshitiz,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
2 months ago Negative experience: I have been a loyal customer for years, however the service have been truly disappointing in the last year. I made an order on 11 Feb for valentine's day. Now it's 14 Feb, 11:35 in the evening and I havent even received a call from the delivery. This has ruined our little celebration. Same happened few months ago for my daughter's birthday. I don't know what's happening but I urge you to review and improve your service.
Dear Dina,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
2 months ago Negative experience: Very poor service, used them in the past and was great to add a bit of a surprise on special occasions. Bought a flower package for valentines day to surprise my wife and paid their extra express delivery fee to ensure it arrives on time. It never arrived and 2 hours after the delivery time no one has updated and you try to reach out to them on their application, whatsapp and phone but no answer. When you do get hold of them they say sorry and they will try and arrange it as it suppose to have been done since the start and you will get a call back. Never got a call back 5 hours later still nothing and again been told will have an update after 10min still haven't gotten my update. Poor management service.
Dear Ivan,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
2 months ago Negative experience: Very disappointing service. I cannot recommend this company FNP. My order was scheduled for delivery by 3:00 PM. I paid an additional fee for the Fast Delivery option to ensure timely arrival. By 6:00 PM, the order had still not been delivered. I was only able to reach customer support through an alternative phone number. The representative initially informed me that the order had already been delivered on time. When I requested photo confirmation as proof of delivery, I was kept on hold for approximately 40 minutes. After that, I was told that there had been a mistake — they had been referring to a different order, not mine. I was then informed that my flower order would instead be delivered by 11:00 PM, which is significantly later than the originally agreed and paid delivery time. In my experience, this reflects poor internal coordination, inaccurate information provided by support, and failure to meet the paid delivery commitment. Based on this experience, I would not recommend this company.
Dear Customer,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
2 months ago Negative experience: I ordered a gift for my wife for the valentines, scheduled to be delivered on 13th. I never had any communication regarding it, at almost midnight I get calls but obviously I’m fast asleep, the delivery guy leaves it in someone else’s house and mark it delivered. I’ve been trying to call FnP number and it doesn’t go through, nor the WhatsApp chat. Horrible customer service. Thanks for ruining my Valentine’s Day and not taking any responsibility. Extremely disappointed. 415837301 is my order no
Dear Customer,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
2 months ago Negative experience: Terrible delivery. I ordered balloons, but they didn't arrive at the specified time and date! They were supposed to deliver between 3:00 PM and midnight on February 13th, but they didn't. It's already nighttime on February 14th, and I'm still waiting for my balloons. I have work tomorrow and I want to sleep! I'll never order anything from this site again. I also paid for express delivery (there was no other option on the website). What are you charging for?
Dear Kateyna,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
2 months ago Negative experience: They should give an option to give them negative ratings. The customer care/ representative who answers call cut's off the call on your face. They charge money for express delivery and delivery according to their own time. They just make people feel embarrassed and insulted while they make money in name of express service. I ordered from them for someone's bday and they assured me they will deliver before 12:00 but the order was delivered around 1:00 am. They charged me extra for express delivery but it's just their way of making money. I called to complain and they just neglected it and said it was delivered before 12am. I suggest people stop buying from them unless someone wants to be ashamed and insulted Infront of other. My order number was 4139700 just for their reference
Dear Masum,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
2 months ago Negative experience: 1 star – Completely ruined a Valentine’s Day surprise. Ordered a single surprise gift for Valentine’s Day, and FNP managed to mess up something so simple. The items were delivered in parts instead of together. To make it worse, the delivery guy openly told the recipient that “the perfume will be delivered by another person.” Once that’s said, the surprise is dead. This is not just bad service — it shows zero training, zero professionalism, and no respect for customers’ emotions or special moments. When people order from FNP, they’re paying for surprise and emotion, not careless logistics. Extremely disappointing and unacceptable.
Dear Farman,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
2 months ago Negative experience: I received flowers from my friend, but they were clearly not fresh. The petals were already falling off when they were delivered, and by the next day almost all of them had fallen. This is very disappointing, especially considering flowers should last longer than one day. It’s very pity cause the small is nice and strong and really love bouquet and I was happy receiving it. But I would not recommend this service.
Dear Mila,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
2 months ago Negative experience: This is not the 1st time FNP is doing this. If you don’t have the product, why you publishing it online? Also, why do you need to force us to take what you suggest? “Hello! This is regarding with the order ID 4138762. Cause we received a feedback from our team that the Panettoncino Cioccolato is currently not available but we can replace it with ither Happy Birthday Topper, # pieces of Happy Birthday Balloons, Red Rose of Grace or 16 pieces of Ferrero Rocher. We tried to call you on your phone number but we receive no response. Please reach us back once you are available so that we can update this right away. Thank you so much again and have a great day! Please see attached images Regards, FNP Team”
Dear Rizwin,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
2 months ago Fantastic experience: This is my go-to spot for cakes and flowers! The quality never disappoints, and deliveries are always punctual. The Pistachio Kunafa cake is my all-time favorite—I end up ordering it for nearly every celebration. Highly recommended if you want to try the famous Dubai chocolate flavor as a cake.
Thank you for taking the time to write us a review! We appreciate your feedback. We aim to provide excellent service and hope to earn a 5-star rating from you on your next visit. Please let us know if there's anything else we can do to improve. Please email us at [email protected] of send us a WhatsApp message to +971527427222 to improve our services.
2 months ago Negative experience: Terrible experience – stay away I had a very disappointing experience with this flower delivery service. I paid 300 AED and received a bouquet with only 4 half-dead flowers. The quality was unacceptable and absolutely not worth the price. On top of that, the text/message was incorrect, even though I provided the correct wording, and the delivery was late. This was meant to be a special gesture, and it was completely ruined by their poor service and lack of professionalism. Stay away from this company.
Dear Customer,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
2 months ago Negative experience: I have placed a Christmas hamper order for AED 799 (Order No. 4035979) with a clear promise of same-day deliver to my client, but nothing was delivered and no one bothered to inform me. When I checked with my client, he confirmed he had received nothing, and only after I chased the company repeatedly for a full week did they finally send an SMS saying it might be delivered that day.Then I got sms that it's has been scheduled today 2Jan 2026 to deliver. I have ordered on 25th for Christmas but not delivered. So please don't order anything from them. They will make sure that you get embarrassed
Dear Jalendhar,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
2 months ago Negative experience: Okay, so my hubby ordered a red velvet cake from Talabat, and honestly? It was a total letdown. It wasn't velvety at all. Seriously, the cream inside was way too much compared to the actual cake. And you guys went overboard with the food coloring – our tongues are bright red now!
Dear Armenia,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
2 months ago Fantastic experience: Really thankful to FNP for accommodating my request regarding the arrangement. Excellent support and smooth service. Thanks as well to Nadeem Hussain for the quick and efficient delivery!
Thank you for taking the time to write us a review! We appreciate your feedback. We aim to provide excellent service and hope to earn a 5-star rating from you on your next visit. Please let us know if there's anything else we can do to improve. Please email us at [email protected] of send us a WhatsApp message to +971527427222 to improve our services.
2 months ago Negative experience: I am extremely dissatisfied with the service related to my cake order placed through the app Noon. After placing the order, I tried to contact your team regarding my order, the lady gave phone numbers because she said that you do not handle Noon orders directly. However, none of the numbers answered my calls, and there was absolutely no response on WhatsApp either. The complete lack of support was unacceptable. Despite this, the cake was eventually delivered — but with the wrong name written on it, which completely ruined the birthday we are supposed to celebrate! To make matters far worse, my card has been charged twice for this single disappointing order. This double deduction was done without my authorization! which is extremely concerning and unacceptable. Noon has deducted my money twice, and this is a serious issue involving improper billing. Now I had to block my card, cause who knows if they will deduct again and again WITHOUT MY PERMISSION right???!!!!! This entire experience reflects your poor coordination, lack of accountability, and a complete failure of your customer service! Deeply disappointing!
Dear Camille,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
2 months ago Negative experience: My yellow "sunflowers" came without any petals! and one of the "sunflower" is even broken and has been assembled with a wooden stick to hold it together!! The customer care staff Mr. Mufeed thinks this is a perfect arrangement. Really disappointed to see the poor quality, make shift arrangement for such a huge price that was paid for it The website shows multiple items inside along with the watch, but in reality those are not there. Misleading information
Dear Candida,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
2 months ago Fantastic experience: Mr. Nadeem provided excellent service. The flowers and cake were fresh, beautifully arranged, and delivered on time. He was very polite and professional throughout. I highly recommend FNP for gifting to your loved ones, family, and friends.
Thank you for taking the time to write us a review! We appreciate your feedback. We aim to provide excellent service and hope to earn a 5-star rating from you on your next visit. Please let us know if there's anything else we can do to improve. Please email us at [email protected] of send us a WhatsApp message to +971527427222 to improve our services.
2 months ago Negative experience: They took more then 6 hours to deliver the order. This is how they show picture at their app and what they actually deliver. They write birthday message with off white colour on a golden plate which is not even readable. The balloon was deflated which driver took back by saying he will come back with a new one in 10 minutes but he never came back. Upon raising complaint they conveniently offered me 15% off on my next order. Their cakes are average but the customer service and presentation is horrible.
Dear Hassan,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
2 months ago Negative experience: Ordered last Jan 08 for my mom's birthday. Order was confirmed at 8:48am. 6 hours later, customer rep calls me and informs me my order was unavailable in my location. ♂️ I've raised a complaint and feedback of what happened. Weeks have passed and still no feedback provided.
Dear Mark,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
2 months ago Negative experience: Horrible experience with FnP - Ordered a Pink Elegance Mixed Rose Box with a Heart chocolate cake worth around 400 AED. My shock when the delivery person handed me a slice of honey cake worth absolutely nothing. It was a special occasion of my anniversary , wanted to make it special. Horrible experience. And what's worse after that. The branch does not have a direct contact number. There is a number given within the delivery app for FnP, no response. Called the help line for FnP, they gave me some contact number - mobile switched off. Been more than 40 years in Dubai, the worse experience at a cake shop. My first time trying it out and definitely the last.
Dear Alan,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
2 months ago Negative experience: Extremely disappointed with FNP Flower Shop. Their WhatsApp response was painfully slow, taking ages to reply to each message. When they finally did respond, the help they provided was unhelpful and frustrating. Communication was poor, and it felt like no effort was made to assist.
Dear Marsa,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
2 months ago Negative experience: Disgusting service, ITS A SCAM!!! Ordered with them in Careem. Flowers arrived already looking not very fresh. I left them as they were since I touched that ugly bulky packaging and it felt like there’s water or something similar inside. In the evening I came back home and saw flowers deteriorating fast. I removed the packing and saw them sticked into that horrible slightly wet sponge that doesn’t give them any water!!! I started to take flowers out and they turned out to be shortly cut. So you can’t keep them in original packaging, it’s not the right way the keep them they start dying immediately this way, but also when you take them out to take proper care of them it’s nothing like the bouquet it was expected to be
Dear Customer,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
2 months ago Negative experience: Very disappointing experience. I had ordered a customized birthday cake for my child, and the order was completely forgotten. On the actual birthday day, nothing was delivered, while everyone was waiting for the cake. What made it worse is that after the birthday had already passed, I was contacted about delivering the cake, and no one seemed to know what had happened to the original order. This was extremely upsetting, especially for an 11-year-old child, and ruined a special day. I also raised a complaint, but received no proper apology or professional follow-up. The customer service was careless and unhelpful.
Dear Noor,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Negative experience: Is this bouquet of Lillies worth 230aed after discount? - no. Save your money and buy in spinneys - really disappointed with fnp for this one.
Dear Kuznetsov,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Fantastic experience: They have lots of gift ideas and gift bundles! Ive been a costumer for 2 years and very satisfied with their service. They also update the status and take photos of the items being delivered. Kudos to FnP team❤️
Thank you for taking the time to write us a review! We appreciate your feedback. We aim to provide excellent service and hope to earn a 5-star rating from you on your next visit. Please let us know if there's anything else we can do to improve. Please email us at [email protected] of send us a WhatsApp message to +971527427222 to improve our services.
3 months ago Fantastic experience: We had a very good experience with FNP store in Al Quoz , and Mr. Mohd Awais was really helpful, and he did an Amazon job . Highly recommended.
Thank you for taking the time to write us a review! We appreciate your feedback. We aim to provide excellent service and hope to earn a 5-star rating from you on your next visit. Please let us know if there's anything else we can do to improve. Please email us at [email protected] of send us a WhatsApp message to +971527427222 to improve our services.
3 months ago Fantastic experience: For the past 7 years, my family in the US has been ordering from them to deliver flowers to me on my birthday. Their timely delivery never disappoints, and the floral arrangements are always fresh and beautifully done. Highly reliable service.
Thank you for taking the time to write us a review! We appreciate your feedback. We aim to provide excellent service and hope to earn a 5-star rating from you on your next visit. Please let us know if there's anything else we can do to improve. Please email us at [email protected] of send us a WhatsApp message to +971527427222 to improve our services.
3 months ago Negative experience: Disastrous Service – Two Failed Orders in One Week We are beyond disappointed with FNP Dubai. We gave them two chances during the holidays, and they failed miserably both times with zero accountability. Order 1 (Dec 24, 2025): We ordered a Christmas cake with a message Ho Ho Holiday Calories!, but it arrived with a "Ho Ho Birthday Calories" message. When I complained, they offered a "15% discount" for my next order, which actually only calculated to 14% when applied. Order 2 (Dec 31, 2025): We ordered a cake for our New Year’s Eve dinner to be delivered in the morning (8AM - 12PM). By midday, the app claimed it was "delivered," even though we received nothing. After contacting support, they blamed a "bad driver" and promised delivery by 5 PM. We waited at home all day. By 9 PM—after our dinner was already finished—there was still no cake. We sent multiple complaints via phone, email and WhatsApp. They kept insisting the cake was delivered. We were at home all day and didn't receive it. They have offered no solution, no refund for the undelivered cake, and haven't even apologized. Avoid this business at all costs. FNP Dubai distribution is a mess, and they cannot solve the problems they create. Truly unacceptable for a service in Dubai.
Dear Customer,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Negative experience: Disappointing. I ordered flowers for my wife via Careem. Sad to discover they had cut off the stems so I can’t even put them in a vase with water. They weren’t cheap either. Why would they do that? It makes no sense to me. Next time I will drive to a proper flower shop
Dear David,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Fantastic experience: Hussein went above and beyond with great efforts and outstanding customer service, making it even better than I asked for. Thank you very much
Thank you for taking the time to write us a review! We appreciate your feedback. We aim to provide excellent service and hope to earn a 5-star rating from you on your next visit. Please let us know if there's anything else we can do to improve. Please email us at [email protected] of send us a WhatsApp message to +971527427222 to improve our services.
3 months ago Fantastic experience: I ordered cake and it was delivered within hours. Shenaz khan was very helpful over the phone to assist me with this process. Thank u
Thank you for taking the time to write us a review! We appreciate your feedback. We aim to provide excellent service and hope to earn a 5-star rating from you on your next visit. Please let us know if there's anything else we can do to improve. Please email us at [email protected] of send us a WhatsApp message to +971527427222 to improve our services.
3 months ago Negative experience: Fnp delivered me an expired cake on my birthday. This is unacceptable and poses health risks specially with food poisoning!!! It was expired on the 4th of January and they delivered on 5th !!! Me and my friends ate a portion then I immediately threw the cake remaining on our plate as I saw the expiry date. Expired already!!!
Dear Sarmiento,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Negative experience: I was so happy with my glass bottle until I wasn’t! It was a gift, and the first time I used it, it exploded once I put a cinnamon stick in it and the internal glass shattered into small pieces. When I approached CS they said I can’t complaint since it wasn’t within 48hours. Well it was a gift how was supposed to complaint earlier! The glass EXPLODED and if the bottle wasn’t deep enough it would’ve hit my face and injured me.
Dear Farah,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Negative experience: I ordered a cake and clearly mentioned the delivery time as 9:00 AM, but it was delivered at 12:30 PM. There was no proper response from the staff, and no one bothered to update me. I was put on hold without any explanation, which is very unprofessional. Overall, it was a very bad experience and extremely disappointing. I will not recommend this service
Dear Rameez,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Negative experience: I wouldn't recommend anyone buying from these guys at all..very misleading pictures online making the bouquet look big n beautiful and what comes to you is a tiny thing. Theyre very expensive n their customer service is very bad..I called to complain and spoke to shanaz she constantly interrupted while I spoke not giving me time to complain even though they have a special complain number. I asked to speak to the manager. She promised the manager would call and that dint happen too..I waited the whole day. Horrible experience really!! Afterservice is very bad!!! Highly non recommend them im sorry to say!!
Dear Sukaina,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Negative experience: This how you WELCOME 2026. We Ordered this for New Year's Eve. But they did not deliver. Customer service told they attempted to deliver but we are not answering the call. We know the time if delivery from 7pm to 11pm. No one called they are all Liars!!!! So we celebrated the New Year without this cake! Too much disappointment!!!!
Dear ElMAR,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Negative experience: Terrible experience. As a first time customer, i ordered a package, and wrote the message, it came with mistakes, missing letters. I raised my concern, the customer service gave an excuse of a system issue, when its clearly a language incapability, and closed the chat after a simple apology. Very bad quality of service, never again. Highly not recommended, better go for other established brands that provide top notch customer experience, high quality products & seamless service.
Dear Ahmad,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Negative experience: I paid 50 SAR extra for quick delivery, but my order was delivered the next day. Customer service was very poor—I had to complain/complain three times to get my order. Extremely disappointing service. Not recommended.
Dear Abul,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Negative experience: These people are pathetic and liars. They never give happiness, gives only tension and embarrassment in front of our dear and near ones. Ordered flowers and paid Additional for midnight delivery for our grandma and not delivered till now. ( one whole day is gone)Also we have cameras and security in the building. They have taken money and not even responding. The owner is running a day light robbery place. Last time i ordered they delivered wrong bouquet and also late and charged for immediate delivery too.
Dear Simi,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Negative experience: If you’d like your flowers never delivered, please go ahead and order from them. I placed an order on 30th evening, and paid 80AED extra for midnight delivery. Their driver claimed that nobody answered the door, when I have a CCTV camera and security at the front door. He simply did not bother showing up. Furthermore, once the delivery was rescheduled for the next day, the driver says that the delivery could not be conducted due to wrong address. I had provided very clear details on the delivery page and to the driver who contacted me, with a Google location pin. Very disappointing, and I was left without flowers on my grandmom’s birthday whilst everyone else had them delivered through other companies. Stay away. Edit: After contacting be customer service, I had been told that they cannot issue a refund, and only a credit can be applied to my account.
Dear Steven,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Negative experience: I’ve been a loyal customer because your balloons and designs are usually great, but my last coupe of experiences have been extremely disappointing. My first recent order arrived with balloons already blown, and instead of resolving the issue quickly backed with photo shared over WhatsApp, the conversation kept getting prolonged for more than 4 hours with excuses rather than offering a proper replacement. Then, for my New Year’s order, despite confirming the details over WhatsApp and the phone beforehand, I received the wrong color and the balloons were air‑filled instead of helium. This completely ruined the setup I had planned , more over they kept on promising to send the right color and then calling back apologizing for not having the color. At this point, I strongly advise others to avoid by any means until the service quality improves. The service has become unacceptable.
Dear Faten,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Negative experience: I orderd one plant, that time no out of stock, i payed money, that time no problem, i payed extra charge for fixed time delivery, that time also no issue. After i am waiting for my order, it will not come, fixed time also over, then i call to customer service that time there telling out of stock. Don't believe this people. Only they know how to make drama.. This is not a first time. So my friends don't believe this people. Its my kind request. Plant is out of stock, but still it shows in the system it available. U can place order, it will get today, its very funny and comedy. I think this people are sleeping. Every time late delivery. I already trapped with this people, so my friends be careful.
Dear Jijo,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Negative experience: Very disappointing experience with FNP. I ordered a surprise gift expecting it to be delivered on time, but it was never received. The delivery status shows “Delivered”, yet no one came to my address, no phone call, no SMS, no notification at all. How is it possible for an item to be marked as delivered when nothing was actually delivered? This completely ruined what was supposed to be a special surprise and caused nothing but disappointment. This level of service is unacceptable. I expect an immediate investigation and proper resolution. I will not recommend FNP unless this issue is handled seriously.
Dear Jerico,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Negative experience: I received a delivery from FNP on Christmas, and unfortunately, it was a very disappointing experience. The bouquet was in terrible condition — rose petals were falling off while simply holding it. The plant inside the hamper was even worse: most of the leaves were broken and shattered inside the pot, and there was visible fungus on the soil. This delivery was meant to be a gift, and receiving it in such poor condition was honestly embarrassing and upsetting. It gave a completely wrong impression of the person who sent it, even though none of this was their fault. The overall presentation was careless and far below expectations, especially for a brand like FNP and on such an important occasion. It completely spoiled my mood on Christmas Eve. Quality checks and proper handling are seriously lacking. Extremely disappointed.
Dear Divya,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Negative experience: I ordered a cake, balloon, and flowers for my wedding anniversary. I messaged the company twice using two different WhatsApp numbers to make sure my request was clear. To be extra certain, I also called their Umm Ramool branch and spoke directly with one of their staff members. I specifically requested that the delivery person not ring the doorbell upon arrival. Instead, they were supposed to call me, because we had a surprise planned together with my wife’s employers. The staff assured me that my request was noted and written down. Despite all these efforts sending messages twice and calling their branch the request was still ignored. The delivery person rang the doorbell anyway. Because of this, our entire surprise was ruined, as my wife herself receiving the gift personaly from the delivery guy. Overall, the service was very disappointing and unprofessional.
Dear Ranchel,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Negative experience: Worst delivery experience ! Ordered a birthday gift, and they delivered it to a COMPLETELY WRONG ADDRESS (not even close to ours!). Tried contacting the driver multiple times, sent correct address, but he just read the message and ghosted me . Just dropped it at a random doorstep and vanished! When we told them it wasn't delivered, they said they'd bring it back "before midnight" . Next day. No update, no apology, NOTHING! Ruined my birthday, and they're still unbothered . Super irresponsible and unprofessional. Won't be recommending or ordering again . Pls ask ur drivers to do their job properly cause we are wasting our money on you’ll
3 months ago Negative experience: I've ordered through the website several times, but the delivery hasn't been on time and always arrives late at night, even though the website states it will be within 60 minutes or a short period. The reality is quite different. Furthermore, the customer service is very difficult to contact.
Dear Mohamed Ahmed,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Negative experience: I placed an order for a Christmas hamper basket at 10:00 am, with an email confirmation clearly stating delivery before 4:00 pm. That promise was the only reason I chose FNP. After 4:00 pm, nothing was delivered. I then spent hours calling, messaging on WhatsApp, and chasing updates. It took around 12 calls just to reach a customer service representative. When I finally did, the handling was unprofessional and careless. My request for a refund was completely ignored, my request to escalate to a manager was dismissed, and no one took ownership of the issue. By 10:00 pm, the order was still not delivered and no one had followed up. This is not “express delivery” or “same day delivery” — it’s false advertising and poor customer service. If you are relying on FNP for an important occasion, do not trust their promises. They failed to deliver both the product and even basic customer support. I will not be using this service again.
Dear Carmen,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Negative experience: Extremely disappointed with the service. I paid an additional AED 118 to receive my order within the selected time frame of 07:00 AM to 09:00 AM, yet the delivery arrived 30 minutes late and incomplete. When we informed the delivery person about the missing item, we were told it was forgotten and would be delivered as soon as possible. It is now 8:30 PM, and the missing item has still not been delivered. Multiple calls to customer care resulted only in false promises with no resolution. Charging extra for priority delivery and then failing to meet the commitment shows a complete lack of accountability. Very poor experience. I would not recommend this service.
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Negative experience: Horrible and unprofessional service. I tried to call this company 25 times on Christmas eve to follow up delivery of the gift. They skipped all my calls as I could hear laughing loudly there having fun time. Finally after many calls I’ve got the reply that the gift will not be delivered as they don’t have drivers! Why?!!!! Why do you accept orders then?! It is pure misleading and cheating of customers. Never ever order here if you don’t want to be treated like this. And they say I will get money back after 8-10 days!!! Nothing to add.
Dear Lana,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Negative experience: I wish I hadn’t ordered from FnP. I ordered 6 gift baskets at 11AM, paid 900 AED with 39 AED for delivery between 12:00pm and 17:00pm. They were for gifts for an event at 5. I only received a confirmation. No call for location no whatsapp. The baskets still haven’t arrived (it’s almost 9pm). I tried to get in touch with their customer support. The phone number said busy and no one answered the whatsapp. So disappointed, I don’t know how to get my money back.
Dear Sophie,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Negative experience: I have been a loyal customer for a long time, but after this incident I am extremely disappointed. I am changing my review from 5 stars to 1 star, and I will no longer recommend this business to anyone. I ordered a bouquet after personally visiting their Al Barsha store. I selected the bouquet myself, wrote a greeting card by hand, and placed a personal letter inside the card envelope. I personally stapled the card and envelope to the bouquet to ensure it would not be misplaced and clearly instructed them to deliver it exactly as it was. I also paid extra for same-day delivery. That letter meant far more to me than the bouquet itself. Despite all of this, the bouquet was delivered without the envelope. I was shocked at how something so important could be “misplaced.” When I requested proof of delivery, they sent me a photo of a different bouquet — not the exact one I had selected, just a similar type. When I raised a complaint, their so-called customer service claimed that the greeting card was empty. This is completely unacceptable and untrue. I personally wrote the card, placed the letter inside, sealed it, and attached it to the bouquet myself. There is no way it was empty. They ruined an important moment for me and then tried to cover it up with false and careless excuses instead of taking responsibility. Never again.
Dear Oshini,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
3 months ago Negative experience: Very disappointed to the service delivery, i choose a specific time for delivery, paid for this and didn’t get my order on time . I heard So many excuses why my order has been delayed. Dear FnP team , if you can’t do delivery at the time specified by the client then don’t provide this option. You have to provide your delivery guy a training how to talk with client , you don’t deserve even once star and yes flowers weren’t fresh
3 months ago Negative experience: Ferns & Petals Team, I am writing to formally complain about an extremely disappointing experience with a recent birthday delivery I booked and paid for last night. This order was meant to be a surprise birthday cake delivery for my friend. However, early this morning I received an email stating that a delivery attempt was made and that the recipient was not reachable. To verify this, I had to unfortunately contact my friend directly, which completely ruined the surprise. She confirmed that she did not receive any phone calls or delivery attempts from your team. What has made the situation worse is the complete lack of response from your customer support. I have tried contacting Ferns & Petals multiple times through your business WhatsApp (where my messages were delivered and read) as well as through phone calls, but I received no response at all. This issue is not only about the money paid—it is about the poor service and the emotional disappointment caused by your failure to deliver and communicate. A special occasion was ruined due to unprofessional handling and lack of customer support. I expect a proper explanation and resolution for this matter. If this issue is not addressed promptly, I will proceed with filing a formal complaint with the UAE Consumer Protection authorities regarding the service standards being provided. I look forward to your response.
Dear Shubh,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
4 months ago Negative experience: I placed my order early, but later found out the recipient would not be available to receive the gift. I tried several times to cancel the order by sending messages and emails, all of which were ignored. The first response I received was a notification saying delivery had failed. When I contacted customer service again, I was told they would not cancel or refund the order because a delivery attempt had been made. They also claimed they called the phone numbers on the order, which is not true — one of those numbers is mine and I received no call. It’s very frustrating that I was ignored until the point where they could keep the money. Customer service was extremely slow, unhelpful, and resolved nothing. Please don’t respond with a generic “please reach out to us” message — I already did multiple times before posting this review.
Dear Nourah,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
4 months ago Fantastic experience: Surprising a loved one from one country to another, the experience was great. The time was on point. The goods was exceptional. Fresh Roses and a mouthwatering pistachio cake awesome flavours! You’ll ate this delivery
Dear Zahraah,
Thank you so much for your kind words and for taking the time to write us a review. We are delighted to hear that you have a great experience with us and we take pride in offering high-quality products with affordable prices and efficient home delivery. Your satisfaction means a lot to us! We appreciate your feedback and look forward to serving you again in the future.
Regards,
Team fnp.ae
4 months ago Negative experience: I ordered a birthday cake and received it damaged, which left me embarrassed to serve it. After several unsuccessful attempts to reach the company, I was finally connected with an agent who seemed indifferent. He asked for photos of the damage, which I sent, highlighting the cracks and broken pieces. His reply was, “Is it just the discoloration of the cake?” I have attached the pictures so you can see that this was far more than a simple discoloration—the cake was clearly damaged. The least your team could do is take some accountability and not try to downplay the severity of the situation
Dear Sama,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
4 months ago Negative experience: I have used FNP any times in the past. However I have had REALLY POOR customer service when trying to get my money back on a cancelled order. I duplicated an order( number3964389) and cancelled on 28th Nov.I was in Dubai until 7th Dec and chased for refund. They said it could a while to action.I returned home and still nothing. Since then I have called internationally many times, spoke to Shanaz & Angelina who said they would follow up and advise.But no resposre Yesterday, 12th Nov got an email saying it had been refunded but it was NOT refunded to the card I used when I placed the order.Have been calling and Whatsapping but getting nowhere! Dreadful customer service! All I want is my money to be refunded to my card ending in7455 as this was the card used to order! I am desperately trying to sort this out ASAP. If I get a satisfactory response, I will amend my review but until then I think the service only is worth 1 star , at best
4 months ago Fantastic experience: I would like to express my sincere appreciation for Ms. Krutika. She was exceptionally polite and guided me through the entire process with patience and professionalism. Her customer support was truly perfect—efficient, attentive, and highly reliable. The quality of service provided felt luxurious, and her willingness to assist with every detail made the whole experience seamless and pleasant. I am very grateful for her help and highly recommend her outstanding support. Definitely, will recommend and order again!
Dear Matina,
Thank you so much for your kind words and for taking the time to write us a review. We are delighted to hear that you have a great experience with us and we take pride in offering high-quality products with affordable prices and efficient home delivery. Your satisfaction means a lot to us! We appreciate your feedback and look forward to serving you again in the future.
Regards,
Team fnp.ae
4 months ago Negative experience: Once my favorite and most trusted place to make my loved ones' days special, now turned into a place which ruins most of the occasions. Orders arent arriving on time despite making a payment for a certain delivery slot- customer service (which became barely reachable or not reachable at all) offers compensation of 10 aed for non delivery while occasion and surprise is already ruined. Placed a new order yesterday which yet again was simply not delivered - customer service takes hours to reply on whatsapp any question. Another occasion is ruined while person who was supposed to receive it already traveled. Moreover in one of my recent orders FNP claimed that they attempted delivery but customer wasnt picking up the phone- customer was with me all the time and not any single communication attempt was made . I really don't understand what is going on as you are in gifting industry and ruining people's special occasions like this is simply unacceptable. It never ever used to happen before.. This time I will be escalating all these issues to the authorities because it cannot continue like this- no proper solutions by customer care, no attempts to make things better and not fulfilling obligations in front of your clients.
Dear Lia,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
4 months ago Negative experience: ⭐☆☆☆☆ Very disappointed with FNP. I ordered flowers and they arrived old, wilted, and looking nothing like what I paid for. It was honestly embarrassing to give them as a gift. For the prices they charge, the quality should be much better. This is not the first time their service has gone down, and after this experience, it will definitely be my last order.
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
4 months ago Negative experience: One star. Terrible experience! I was promised delivery within seven hours, but the gift never arrived. Customer service was unresponsive, and no follow-up or apology was given. After multiple attempts, I still received no resolution. Very disappointing and poor communication. Will not order again.
Dear Lina,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
4 months ago Negative experience: Ordered flowers in the box. One big flower is full of black spots! Looks old!!! Other flowers as well looks “tired”! Next day all flowers just died!!!!! Next day!!!!! NOT RECOMMENDING THIS SHOP!!!!!!!❌❌❌ Before ordering check this photos!!! Would you pay for this bouquet??‼️‼️‼️
Dear Anna,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
4 months ago Negative experience: Poor customer service, not easy to reach them out. We ordered a cake, there is a missing item and i paid for it. I called to file a complaint waiting for 2 hours to deliver the item but nothing came.
Dear Analyn,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
4 months ago Fantastic experience: I was ordering from India and I could not do the payment but FNP send me the link and the payment was done without any hassles. Rhoby assisted me in a nice way. My husband in sharjah received his birthday gifts. Delivery person was also humble while delivering the gifts. Overall experience was too good. Thanks FNP.
Dear Jacinta,
Thank you so much for your kind words and for taking the time to write us a review. We are delighted to hear that you have a great experience with us and we take pride in offering high-quality products with affordable prices and efficient home delivery. Your satisfaction means a lot to us! We appreciate your feedback and look forward to serving you again in the future.
Regards,
Team fnp.ae
4 months ago Negative experience: Not recommended at all! If there is 0 star i could rate you! I placed my order on 24 Nov, and the amount was deducted immediately.On 28 Nov, I received confirmation that my order was out for delivery between 12–5PM. Later,I was asked to reschedule the delivery to 4–9 p.m,which I accepted. Then,at 7PM, after waiting the whole day,I was suddenly informed that the item was out of stock. After five days of waiting and receiving multiple confirmations, telling me at the last minute that the item is unavailable 'and i have to change the gift to any other or take yourrefund!! ' it was abirthday gift .
Dear Sarf,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
4 months ago Negative experience: The decoration garland initially attached to the wall fell off after a day. Complaints and correspondence with FNP during a week have no results. UPD : finally FNP rejected my complain as in decoration cases they propose 8 hours complain window only.
Dear Анастасия,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
4 months ago Negative experience: I ordered a cake yesterday ( Dubai Chocolate Cake), via smile app. Given instructions to write Happy Birthday ( Name), they ignored it. By the time it was too late to replace it
Dear Abhilash,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
4 months ago Negative experience: Fnp could not receive payment tried to pay several times on cake order waste of time. Then they called me and added another charge (which against better judgment accepted )to online cost sent two payment links neither worked. Started to wonder if a scam ! Looked up mixed reviews so suggested payment on delivery . They said ok cash but changed delivery date to week later ! Tentatively agreed once we had agreed correct date (again) then sent picture of completely different cake to one I had ordered which had been sent above. Very strange company! Either totally incompetent or deliberately scamming and wasting peoples time and money. Beware!
Dear Victoria,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
5 months ago Negative experience: extremely poor delivery service I experienced. My order was never delivered, and the delivery team did not contact me at all to confirm the address. This level of service is unacceptable, and it has caused me a great deal of inconvenience. When I called the customer service they said will deliver it tomorrow!!!! This will be the last time I deal with your company.
Dear Waled,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
5 months ago Negative experience: I ordered a Tiramisu cake through Talabat and was very disappointed. The cake arrived completely frozen, the taste was not good at all, and it felt like an expired cake. They also didn’t follow my special request. Very unhappy with this order and will not order again.
Dear Wilfred,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
5 months ago Fantastic experience: Great experience with this flower shop! Actually the second time i tried . The flowers were fresh and beautifully arranged. Special thanks to Nadeem for his amazing service — he was friendly, helpful, and made the whole process easy. Highly recommended!”
Dear Eslam,
Thank you so much for your kind words and for taking the time to write us a review. We are delighted to hear that you have a great experience with us and we take pride in offering high-quality products with affordable prices and efficient home delivery. Your satisfaction means a lot to us! We appreciate your feedback and look forward to serving you again in the future.
Regards,
Team fnp.ae
5 months ago Negative experience: I contacted FNP yesterday for support with placing three orders, but unfortunately, none of the representatives were able to assist me. I even sent an email and did not receive a response for over 12 hours. Today, however, I spoke with Kruthika, and she was truly excellent. She resolved everything within just 5 minutes and successfully placed all three of my orders for different locations. Her professionalism, patience, and efficiency made the entire experience smooth and stress-free. Thank you, Kruthika, for your outstanding assistance. You turned a frustrating situation into a positive one.
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
5 months ago Fantastic experience: I ordered acrylic frame with personalised photo and I am very satisfied with it. The item was done perfectly. Also I like the packaging it was nice for gifting and it was handed carefully with a smile by Nadeem.
Thank you so much for your kind words and for taking the time to write us a review. We are delighted to hear that you have a great experience with us and we take pride in offering high-quality products with affordable prices and efficient home delivery. Your satisfaction means a lot to us! We appreciate your feedback and look forward to serving you again in the future.
Regards,
Team fnp.ae
5 months ago Negative experience: Terrible Experience with FNP.ae I ordered a flower bouquet and a box of chocolates from FNP.ae to be delivered to my friend on their birthday. I clearly mentioned the delivery date and even paid extra to ensure it would be delivered on time. However, they completely ignored that and delivered it whenever they wanted. When I reported the issue, they only said they would “look into it,” but nothing has been done since. This is extremely disappointing and unprofessional. FNP.ae takes no responsibility for their mistakes. Dear friends, if you are planning to send a gift through FNP.ae, do not pay extra for on-time delivery — they won’t honor it!
Dear Pradeep,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
5 months ago Negative experience: Really disappointing experience. I ordered flowers from Dubai to Beirut and chose what was supposed to be a fancy arrangement, but what was delivered looked nothing like it! Just a small hand bouquet. I tried reaching out through their website, but no one ever responded. I honestly feel like I was scammed. Definitely not worth the money or the trust.
Dear Refaat,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
5 months ago Negative experience: I had to call everyday for 6 days and with every call and every message for 6 days i had to repeat the request over and over and didnt get any order confirmation - horrible female customer service staff all of who answered- they lied about calling back and confirming the order for 6 days - horriffic and traumatic experience for a happy event. It raised my heart rate from the panic
Dear Nihal,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
5 months ago Negative experience: Terrible service. A simple task to deliver one bouquet is not possible. Flowers that were meant to be delivered within 24 and 72 hours later I was contacted mentioning that flowers can't be delivered since full Contact details are not mentioned but they have managed to call me without any issues. Although their message center notified me that it will be delivered at the said time. No communication. Only lazy people working in this company
Dear Artem,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
5 months ago Negative experience: Wow. Never use this company. Was a special occasion today for my friend. I spent the whole day at the event on my phone trying to track the cake I ordered. Was 2.5 hrs late and then it never even showed up. No refund as things stand. awful . Speaking with Syed on chat hours after. He offers no solution.
Dear Mark,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
5 months ago Negative experience: This team messed up the surprise order which was planned, provided old flowers, delivered the stuff before the time paid for and refuse to call back to resolve the issue. They charge the price for the delivery and do not follow the same. The person delivered the stuff reported falsely that he made the delivery within the time requested. No integrity at all. The name on the cake was so small mentioned in a cheap manner it was a 1 and 1/2 kg cake however they didn’t get space to mention the name properly what a joke. I would never buy any more stuff from this company. Horrible feedback automation system which make no sense to register a complaint.
Dear Nevil,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
5 months ago Negative experience: Worst service and full of liars. I was supposed to have my delivery at 2-7 PM today. I called the driver at 6:58 PM. The driver refused to tell me how far away he was until I insisted, and then he said he was 20 minutes away, which meant it was not possible for me to receive the delivery at all. After I hung up the call, the status of my delivery was changed to "delivered." Such a LIE! How is that possible when the driver was still 20 minutes away? And that's not the only thing they did. In my delivery details, they changed the DELIVERY TIME (I requested in advance from their site) from 2-7 PM to 8-9 PM. Are they trying to cover up their mistake? I will attach here the proof of them doing such disgusting things. They really messed up what is supposed to be a surprise. I canceled my order and am requesting a refund due to their BAD SERVICE and the LIES they initiated.
Dear Jhen,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
5 months ago Fantastic experience: My wife was stoked with the flowers, cake and extras and the service was fantastic! Thank you for the wonderful experience!!
Dear Jon,
Thank you so much for your kind words and for taking the time to write us a review. We are delighted to hear that you have a great experience with us and we take pride in offering high-quality products with affordable prices and efficient home delivery. Your satisfaction means a lot to us! We appreciate your feedback and look forward to serving you again in the future.
Regards,
Team fnp.ae
5 months ago Negative experience: I’d rather pay extra and order from someone else than risk someone’s special day with them. Majority of their most recent reviews have been bad, I should have taken that as a sign and not ordered from them. I am based in the USA and had ordered from them for my sister, who lives in Dubai, and unfortunately, it has been one of the worst experiences I’ve ever had. They completely ruined what was meant to be a special birthday celebration. I placed my order well in advance and even confirmed the details multiple times before delivery. Both Shenaz and Leonor assured me that everything was correct. However, the wrong balloons were sent, and not a single flower in the bouquet had bloomed. When I reached out to customer support immediately after delivery, they promised to send replacement balloons “ASAP,” but they arrived after the party was already over. Since then, I’ve been trying to get a proper resolution, but responses take hours, if they even reply at all. It’s been a full day with no satisfactory outcome. At one point, I was speaking with someone named Leo (possibly the same representative as before), who replied after long delays and then stopped responding altogether. Later, another agent took over, and I had to explain everything again from the beginning. This experience has been incredibly frustrating and disappointing. I will never order from them again, their customer service is by far the worst I’ve encountered.
Dear Sanjjana,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
5 months ago Negative experience: If you’re planning to surprise someone with flowers, cake, or balloons, I’d strongly advise against ordering from FNP. Yesterday, my friend had an awful experience— he wanted to make his girlfriend’s day special, but FNP completely ruined it. The order never got delivered, despite several calls to customer care. The delivery person was extremely rude and dismissive, even saying the items could just be left outside the door, as if the surprise didn’t matter at all. He acted as though the delivery was a favor to be done at his convenience rather than a service the customer paid for. I’ve personally ordered from FNP several times in the past without issues, but after seeing how my friend was treated and how little concern the team showed when we followed up, I can’t recommend them anymore. Truly disappointing and unprofessional. We cannot trust their service now.
Dear Gizzelle,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
5 months ago Fantastic experience: I would like to express my sincere appreciation to Leonor for her exceptional assistance. I previously faced an issue with my order, and she handled the situation with great professionalism and kindness. Thanks to her support, I was able to successfully place a new order today at midnight for my husband. I truly value her patience and dedication she made the whole experience smooth and pleasant. Thank you, Leonor, for your outstanding service
Dear Ouazane,
Thank you so much for your kind words and for taking the time to write us a review. We are delighted to hear that you have a great experience with us and we take pride in offering high-quality products with affordable prices and efficient home delivery. Your satisfaction means a lot to us! We appreciate your feedback and look forward to serving you again in the future.
Regards,
Team fnp.ae
6 months ago Negative experience: Worst service ever, I ordered two gifts to be delivered to the same recipient between 2:00 PM - 7:00 PM, but only one item was delivered. The other item was not delivered at all, and there was absolutely no communication or update regarding the delay. After making multiple follow-up calls, I was informed that there was a technical error in their app and that my order was incorrectly mapped to Abu Dhabi, even though I entered the delivery address correctly. the driver reached the location at 1:00 AM, which is completely unacceptable. Moreover, one of their customer service representatives kept me on hold for over 10 minutes and then refused to share his name before abruptly disconnecting the call. His attitude was rude and unprofessional, which made an already frustrating situation even worse. This experience has been highly disappointing from start to finish, and I will not be placing any future orders with their terrible service.
Dear Dalia
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
6 months ago Negative experience: Have used them a few times nothing exceptional but the recent should be a big warning. Flowers were being delivered to our home and the wrong apartment number was put on the delivery. FNP repeated many times that the goods were delivered and that the goods were at the other apartment. Finally we were able to prove that the courier did NOT deliver the parcel and he left with them. When confronted with this FNP changed their story and said oh yes, they were returned to the warehouse. I think it’s clear this is not a company to use. They denied any wrongdoing until it was proven that they were entirely to blame. Never ever again. Goodbye FNP, you are not a company we want to be associated with. Ever.
Dear James,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
6 months ago Negative experience: What an absolute disaster of an experience. I placed an anniversary order that was supposed to be special — and you managed to ruin it completely. Half of the order is missing, including the mugs and the photo frame with the picture. How careless can your team be? You had one job — to deliver what was paid for — and somehow you failed even at that. This isn’t just disappointing, it’s pathetic. How can you call yourselves a professional service when you can’t even double-check a simple order before sending it out? This level of incompetence is unacceptable, and if this is how you handle customer orders, you should seriously reconsider calling yourselves a business. Even I have called and complained no one have shown any care absolutely disgusting
Dear Zack,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
6 months ago Negative experience: We’re extremely disappointed with our first experience. We specifically selected the fixed-time delivery option and even called ahead to request that the cake be delivered by 6:00 PM, as the party was scheduled to start at 6:30 PM. Unfortunately, we were forced to delay the entire program because the cake had not arrived. Despite our efforts to coordinate, we had to postpone the start of the celebration until 7:30 PM—and even then, the cake was still not there. It finally arrived close to 8:30 PM. This was a 5th birthday celebration, and the delay caused a great deal of stress for everyone involved. The celebrant kept asking about the cake, and we had to completely adjust the program just to accommodate the delay. It was a frustrating and disheartening experience, especially for such a special occasion.
Dear Jazy,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
6 months ago Negative experience: Disappointing Experience with Orchid Delivery I was excited to order orchid plants from your shop, but unfortunately, my experience was very disappointing. The orchids arrived in poor condition, with wilted leaves and stems that appeared nearly dead. Despite following the care instructions provided, the plants did not recover. This was especially disheartening as the order was meant for a special occasion. I hope you can address this issue, perhaps by improving quality control or shipping methods, to ensure future customers receive healthy, vibrant plants.
Dear Rami,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
6 months ago Negative experience: Terrible experience with Fern and Petals. Even after I corrected my delivery address and received confirmation on WhatsApp that it would be sent to the right location, the flowers were still delivered to the wrong place. No apology, no effort to fix their mistake I had to pay an extra AED 49 and collect the parcel myself. Completely unprofessional and careless service. I will never order from Fern and Petals again and strongly advise others not to rely on them for any important occasion
Dear Nazish,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
6 months ago Negative experience: extremely Very bad experience.. Internal miss-communication among their team leading to delays and apologies resulting in refusal to accept their own mistake to cash refund you to find another options when required. My whole occasion is ruined because of them, and nice moments completely changed to a total disaster.
Dear Saif,
We sincerely apologize for the experience you had and truly regret any inconvenience caused. At FNP, we strive to provide the best service possible, and it is disappointing to know we fell short in your case.
To better understand what went wrong and to resolve the issue promptly, we kindly request you to share your order number or the contact details (email or phone number) used to place the order. This will help us locate your order in our system and assist you more effectively.
Please feel free to reach out to us directly at [email protected] or call us at +971567427222. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention. We hope to hear from you soon.
Warm regards,
FNP Customer Support Team
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