Patti's Flower Boutique
Information about Patti's Flower Boutique
Opening hours
- sunday: (closed)
- monday: 9h-14h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: 10h-14h
At Patti's Flower Boutique, flowers are more than just our passion ~ they are part of who we are. I have a natural ability to connect with flowers and plants; I can feel them, sense them, and work with their beauty to create something truly meaningful. Inspired by my deep love of nature, my greatest joy is helping people express their emotions, celebrate life's moments, and find comfort and happiness through the simple, timeless gift of flowers. Every arrangement is crafted from the heart, with gratitude for the chance to be a part of your story. Through every petal, a story; through every fragrance, a memory; through every creation, a little more love shared with the world. " .......... Patti Heuse, Owner of Patti's Flower Boutique
Our comment from Flowerspedia about Patti's Flower Boutique:
Patti's Flower Boutique is a highly acclaimed floral shop located in Guelph, Canada. Customers have consistently praised their exceptional service and beautiful arrangements. This boutique specializes in creating stunning floral designs that cater to various special occasions, ranging from birthdays to weddings and sympathy arrangements.
Their commitment to customer satisfaction is evident, as many reviews highlight the quick and reliable delivery service. Clients mention:
- Timely Deliveries: Many customers have reported that their flowers were delivered on time, often within just a couple of hours.
- Wide Variety: The shop offers a great selection of flowers and arrangements, ensuring that there is something for everyone.
- Beautiful Arrangements: Customers have expressed delight with the quality and vibrancy of the floral designs.
- Personal Touch: Patti's personal involvement and care in fulfilling orders are often highlighted, creating a sense of community and trust.
Whether sending flowers locally or ordering from afar, Patti's Flower Boutique has proven to be a dependable choice for many, offering a delightful experience and beautiful blooms.
Patti's Flower Boutique: Reviews
Fantastic experience: Great experience with Patti's flower boutique. I ordered some flowers they were out with what I purchased and called me directly, we figured out something else and had it delivered within the timeframe I requested. Very happy with it and my GF loved the flowers too. I would recommended this place to everyone seeking flowers, flower arrangements and special occasions. Thank you Patti's flower boutique. ❤️❤️
Thank you for the wonderful review. I’m glad we were able to connect quickly and choose an arrangement that worked perfectly for your delivery time.
Hearing that your girlfriend loved the flowers makes our day. Thank you for recommending Patti’s Flower Boutique — we truly appreciate it.
Fantastic experience: Beautiful arrangement and was very fast delivery. Would definitely order from here again! Thank you!
Thank you, Amanda! We're so glad you loved the flowers and that the delivery arrived quickly. We truly appreciate your support and look forward to creating beautiful flowers for you again at Patti's Flower Boutique.
Negative experience: Booked a bouquet for my girlfriend’s birthday, totally disappointed. Spent $153 The first picture is what they showed on their website, the second picture is what I received. The actual bouquet looks more uni-colored than the picture, all pink flowers, no orange no yellow. Flowers look not fresh, some are curling. Talked about it with the staff, they told me that it’s because the flowers just arrived fresh today and that they are still in buds. Totally disappointed, and I feel bad giving this for my girlfriend even though I spent 150 dollars.
Hello Chen Bowen,
I was surprised to read this review as no concern was mentioned at the time of pickup. Had anything been brought to my attention then, I would have been more than happy to adjust the arrangement right away.
The flowers in your bouquet were extremely fresh and had just arrived that morning. Many blooms such as lilies and alstroemeria are intentionally delivered in bud form so they can open naturally over the next few days and last longer. This is standard practice for fresh floral design and allows the bouquet to become even fuller as the flowers open.
The arrangement you received did include the orange and peach tones shown in the design and was created full and fresh. As with most bouquets, removing the cellophane wrap allows the stems and blooms to naturally settle and display more openly.
I did attempt to reach you by phone today because I would have appreciated the opportunity to address your concerns directly and make sure you felt good about the bouquet you were giving.
Customer satisfaction is very important to us, and we are always happy to help if something doesn’t meet expectations.
– Patti
Patti’s Flower Boutique
Fantastic experience: Patti's Flower Boutique is my family's go-to place when needing high quality arrangements at great prices. I surprised my wife for Valentine's Day with a beautiful bouquet and it didn't disappoint! From the ease of navigating the website to the delivery, everything was seamless. A great experience yet again!
Thank you for your continued trust in Patti’s Flower Boutique — we’re honored to be your family’s go-to florist. We’re so glad your Valentine’s surprise was a success and that the bouquet made the moment special for your wife.
It’s wonderful to hear that everything felt seamless, from navigating the website to delivery. We work hard to ensure each experience feels easy and beautifully executed.
We truly appreciate your support and look forward to creating many more meaningful moments for you and your family.
Fantastic experience: Consistently great service! Always beautiful flowers!
Thank you so much for your kind words! It truly means the world to us to hear that you consistently enjoy both our service and our flowers. We put our heart into every arrangement, and your support and trust are deeply appreciated. We look forward to creating something beautiful for you again soon
Negative experience: I was in a bit of a time crunch, so I decided to stop by this place to get flowers. The whole experience was awkward and unpleasant. I wandered around the tiny store (lone customer) and was not offered any help. Eventually, I asked for help and it seemed I was bothering the lady. I selected a 50 dollar bouquet, and asked if they had anything small I could give a little girl for Valentines. I was told “go look in the refrigerator” with no further help. I selected two purple roses and a card to go with my 50 dollar bouquet. My total somehow came to 93 dollars. So two roses, a card and taxes added 43 dollars? Upon entering the store, I was also greeted by a small barking dog, who was jumping up on me. I don’t mind dogs, so this wasn’t a huge deal for me, but not everyone would want a dog barking and jumping at them. If I had the time to go somewhere else, I would have never paid that price. Rip off price and awful customer service. Don’t go here.
Hi William,
Thank you for taking the time to share your feedback.
We warmly greet every guest who comes into our shop and offer assistance while also giving space to browse comfortably. If someone isn’t sure what they’re looking for, we’re always happy to create something custom at any price point — from a single stem to a larger bouquet.
During floral holidays especially, we carry a wide range of ready-made arrangements in various price ranges, and we’re always flexible in designing something that suits both the occasion and a guest’s budget.
For clarity, your purchase included a $50 bouquet, two premium purple roses ($18), and a keepsake card ($15), with tax applied to the total. All items are individually priced and reviewed at checkout.
Our boutique setting also includes a teacup Yorkie and a micro Yorkie, who are part of our family environment and gently greet customers.
We take pride in the quality of our flowers and the care we provide to every customer, and we stand behind both.
Wishing you all the best,
Patti
Negative experience: Honestly very disappointed as I did not get what I was looking for in a dish with plants. Two totally different looks and I chose a white dish and it came in black. Did not have ivy or peace Lillie’s. Will not order from here again.
Hello Penny,
Thank you for your feedback. I’m sorry to hear the dish garden did not meet your expectations.
Dish gardens are created based on current plant and container availability at the time of fulfillment. While we aim to reflect the overall style shown online, exact container colours and plant varieties may vary slightly depending on availability, as noted on our website.
We always recommend contacting us in advance when specific preferences are important, so we can confirm details prior to delivery.
Thank you for taking the time to share your experience.
Patti,
Patti’s Flower Boutique
Fantastic experience: Patti's did a fruit and nut basket for us for a customer and it was so beautiful. The produce was fresh and the plant gorgeous. We will be using their services again for sure. It arrived just as requested as well.
Thank you so much, Troy — we truly appreciate you taking the time to share this. We’re so glad you loved the fruit and nut basket and that everything arrived exactly as requested. It means a lot to us to know the quality and care came through. We look forward to helping you again soon
Fantastic experience: Beautiful flowers and wonderful delivery service - highly recommend Patti’s Flower Boutique.
Thank you so much, Eileen! We truly appreciate your kind words and your recommendation. It means a lot to our to team know you enjoyed both the flower and the delivery.
Fantastic experience: I have been ordering flowers from Patti’s Flower Boutique for many years to my family in Acton Ontario. I live in Scotland and I can contact Patti’s in the a.m. and have the flowers delivered that afternoon. How good is that. SRK
Thank you so much, Sheena, for your continued trust over the years from across the ocean! We're so delighted to be able to share your love and flowers with your family in Acton, no matter the distance.
Fantastic experience: We were recommended to Patti’s Flower Boutique for a Guelph delivery from our local florist in Hamilton. We visited their website to place the order. They had a great selection of flower arrangements to choose from. The delivery was on time and we received notification of the delivery. Price was reasonable. Thanks Patti’s Flower Boutique
Thank you so much for taking the time to share this — we truly appreciate it.
We’re so glad you found the ordering process easy and that the delivery went smoothly. It means a lot to hear that the flowers were enjoyed and that everything met your expectations.
Thank you again for choosing Patti’s Flower Boutique and for the kind recommendation — we’d be happy to help again anytime.
Fantastic experience: Got a beautiful arrangement for our anniversary, turned out amazing! 24 Purple and white roses! Great Job Patti, Thanks again! See you next year.
Thank you for sharing, Mark! Thrilled your anniversary arrangement with purple and white roses turned out amazing. Looking forward to next year!
Fantastic experience: I ordered some flowers for my son in laws mother who is in Guelph General Hospital. I have not seen them but my son in laws mother thought they are beautiful. The nurses told me they brighten her room as I was hoping. Thank you to Patti's flowers for a great job again.
Thank you so much for your kind words. We're so happy to hear you enjoyed the flowers and the service. It's always our goal to make every order feel special, and feedback like this really makes our day. Thank you again for choosing us, we truly appreciate your support.
Fantastic experience: Patti was super helpful for our family when we were choosing sympathy flowers, going above and beyond with great care and service
Thank you so much for your kind words, Jen. It truly means a great deal to me that I could help support your family during such a difficult time. Being trusted with sympathy flowers is something I never take lightly. Wishing you and your family comfort and peace.
Fantastic experience: The flowers were absolutely beautiful . My mother loved them for Mother’s Day. Service and delivery was great.
Dear Manyon, we are delighted to hear your mother loved her Mother's Day flowers. Thank you for recognizing our beautiful arrangements and great service.
Fantastic experience: Patti's made it very easy for me to send a beautiful arrangement to my friend in Guelph. I ordered online and it was delivered right on schedule. They let me know the status of the delivery at all times. I would definitely use Patti's again -
Thank you, Anne, this truly means so much. I'm so glad everything was smooth from ordering to delivery, and that your friend's flowers arrived right on time. Keeping our customers informed and confident is always important to us. Thank you again for your trust, and we'd be happy to help you anytime.
Fantastic experience: Love the plant arrangement Patti chose for me for a service. She has absolutely beautiful plants and flowers, highly recommend.
Thank you so much, Teresa, that means a lot. I'm so happy you loved the plant arrangement, and I really appreciate the recommendation.
Fantastic experience: Experience was great. Easy ordering and choosing an arrangement. Paying process was simple. Thank you
Thank you, Stephanie, for your kind review. We're so happy to hear that your experience was smooth from ordering through checkout. Making the process easy and enjoyable for our customers is very important to us. We truly appreciate your support and look forward to creating something beautiful for you again.
Fantastic experience: The bouquet I ordered was just like the picture, the price was reasonable and it was delivered in a timely fashion. I will definitely order from Patti’s again. Thank you!
Thank you so much, Cathy, for taking the time to leave such a kind review. We are so happy you loved your bouquet and the service. Your support is sincerely appreciated.
Negative experience: Like other few negative experiences i still given the chance to visit this store on this tuesday 16th, i bought 5 red rose and got charged around 60$, that i felt is overpriced . But i still bought without giving a second thought, but the quality wasn’t good at all the petals start falling even before i reach home. I was so disappointed. Apart from that one of the girls was super nice but the other lady didn’t know how to treat customers. The way she talk even i guessed from her single word that she is the one customers are taking in the review section about. When i left the store i noticed she started talking something about me with the other girl, business should pay attention to her now after this continues negative comments.
Thank you for taking the time to share your feedback.
During the Christmas season, rose pricing is significantly higher due to availability and wholesale costs. The roses purchased with your arrangement also included baby’s breath and seasonal greenery, which was clearly communicated at the time of purchase.
We are genuinely sorry to hear that you were disappointed with the condition of the flowers. Had we been contacted at the time of purchase or upon arriving home, we would have been more than happy to assess the issue and offer a solution right away. Unfortunately, we were not made aware of any concerns until this review was posted two days later.
We take great pride in our customer service and professionalism. Regarding the comment about a “single word” and staff interaction: one team member assisted you directly, while another briefly answered a pricing question while working in the design area. No comments were made about you, and any internal conversation was related solely to ongoing shop tasks.
We truly value feedback and welcome the opportunity to resolve concerns directly. Please feel free to contact us so we can discuss this further.
Fantastic experience: We ordered a floral arrangement for a momentous accomplishment. We were very happy with the helpful service and delivery. We would recommend Patti's Flower Boutique without hesitation.
Thank you for recommending Patti's Flower Boutique! We're excited to hear you were happy with our service and delivery.
Fantastic experience: A wonderful experience! I called from out of province and Patti made everything seamless and quick. The recipient loved the Christmas Pointsettia and by the photo she sent, the plant was spectacular!
We are privileged to hear about your wonderful experience! Thank you, Tara, for trusting us with your out-of-province order. Thrilled the Christmas Poinsettia was spectacular
Fantastic experience: Easy to order online, lots of choices. Arrived on date scheduled My Godmother absolutely loved her Amaryllis . Thank You
Thank you so much, Diane! we're thrilled to hear your Godmother absolutely loved her Amaryllis; they're one of our favorites to design with. We truly appreciate your kind words and are grateful you chose us for such a meaningful gift.
Fantastic experience: I have been using Patti's for all my sister's milestones. I live far from guelph. I basically call in tell her what its for and my sister's favs. Patti's never let's me down. The arrangements are beautiful and fresh
We are overjoyed to hear we never let you down! Thank you for trusting us with your sister's milestones, Frances
Fantastic experience: Bouquet for boy baby shower was adorable and exactly as I ordered. Mom to be loved it Thanks for your help in adding this special touch to our day. Always great service from Patti’s Flowers
Thank you, Margaret! We're so glad the bouquet made the baby shower extra special - it was our pleasure to design it for such a happy occasion.
Fantastic experience: What a great experience! Thank you for the beautiful arrangement delivered to my granddaughter today. Everything was just as requested and delivered at the time I requested. Thank you
Priscilla, thank you so much for your lovely review. We are delighted to hear your granddaughter received her arrangement just as you hoped. It was a joy to create it for her, and we truly appreciate you taking a moment to share your experience.
Fantastic experience: We have never had a bad result when we have used Patti's! They are lovely to deal with and do wonderful work!
Thank you for the many years of trust and support. We truly enjoy creating pieces for you, and your thoughtful review means more than you know. We appreciate you and thank you from Patti's Flower Boutique.
Fantastic experience: The arrangement was a hit with my grandchild, Violet. I am grateful for your help. I have not seen pictures of the flowers, but she was thrilled to receive it.
Hi Alma,
Thank you so much for your kind words! I’m delighted to hear that Violet loved her flowers — that truly makes my day. It was a pleasure creating something special for her, and I’m so glad we could help make the moment meaningful.
Fantastic experience: Patti was very pleasant and the fall flour arrangement was spectacular!
Hi Dianne,
Thank you for your lovely review! I’m so happy you enjoyed your fall arrangement — it was such a joy to create. Your kind words truly brighten our day here at Patti's Flower Boutique.
Fantastic experience: I recently ordered flowers from Patti’s Flower shop and they were delivered on time and with care. She did a beautiful arrangement and I couldn’t be happier. I will definitely be a repeat customer. Thank you!
Hi Melissa,
Thank you so much for your kind words! We’re delighted to hear you loved your flowers and that everything arrived just as you hoped. It means the world to us to know our care and creativity shone through in your arrangement. We look forward to designing something beautiful for you again soon!
Negative experience: Edit: The response is a great reflection of customer service. I didn’t “order” flowers. I went into the store, as I mention in the review. I will also add that I’ve not confused this experience with a different place. I chose to leave a review of my experience. I purchased flowers for our neighbours who had lost a loved one, but unfortunately, they began wilting within just a few days. The customer service experience was also disappointing — the lady who had assisted me seemed irritated that I had come in. For such an important occasion, I expected higher quality and more compassion.
Hello Selena,
We were surprised to read your review, as we have no record of any customer by your name in our system — neither first nor last. Our computerized database goes back over 16 years, and the only entry with a similar surname was from 2022 delivery to Kitchener. If your order was placed under a different name, please let us know — however, nobody has approached us regarding any quality concerns or wilted flowers.
Hi Selena,
Thank you for clarifying that your visit was in person. We’ve carefully reviewed our in-store sales records and still haven’t found any transaction under your name or details that match your description. We take great care to ensure our flowers are always fresh, and we address any concern immediately when a customer reaches out.
If your purchase was made under a different name or payment, please contact us directly at (519) 822-0110 so we can look into this further. We’d genuinely like to understand what happened and make it right if the flowers were from us.
We take great pride in the quality and freshness of our arrangements and always address any concerns promptly when they’re brought to our attention. It’s possible this review may have been intended for another flower shop, but if your order was indeed with Patti’s Flower Boutique, please reach out directly at (519) 822-0101 so we can assist you right away.
Fantastic experience: I have never had any issues with Patti's Flower Boutique. It was quick and easy. I will continue to order flowers for the special occasions.
Thank you so much, Lyndon! We’re delighted to hear your experience with Patti’s Flower Boutique has always been quick and easy. It means a lot that you continue to choose us for your special occasions — we look forward to creating more beautiful arrangements for you in the future!
Fantastic experience: Patti put together the most amazing bouquet and boutonniere for my daughter’s wedding! Excellent service, quick follow up and beautiful arrangements! Highly recommend!
Thank you so much, Christine! We're absolutely delighted to hear how much you loved the bouquet and boutonniere for your daughter's wedding. It was such a joy to be part of her special day.
Fantastic experience: The flowers looked fabulous for the Thanksgiving season. They were delivered on time and the driver was very polite. I have purchased flowers in the past and they are always of great quality as the last a good while. The designs are beautiful. Thanks to Patti and the delivery driver!
Thank you Karen !!
Fantastic experience: The flowers were beautiful!
Thanks Kelly! We are overjoyed to hear you loved the beautiful fall bouquet of flowers from Patti's Flower Boutique.
Fantastic experience: I ordered a bouquet of flowers for a friend in a different city from me. The order arrived when expected and the recipient was thrilled with my selection. I would highly recommend Patt’s Flower Boutique.
Thank you for your wonderful feedback, Gilian! Thrilled your friend loved the bouquet and it arrived as expected. We truly appreciate your recommendation
Fantastic experience: I cannot express in words what an amazing arrangement was created by the true artistic talent of the staff at Pattie’s Flower Boutique! Thank you once again for the mesmerizing experience!!!!
Thank you so much, George, for your heartfelt review. It was truly an honour to create something magical and meaningful for your daughter. Incorporating the birds and blue carnations within the mini fairy garden setting made the arrangement all the more special and knowing it touched your heart means the world to us.
Fantastic experience: Always great service and friendly staff. The arrangement was lovely
Thank you so much for your kind words and continued support over the years! We're so grateful for your loyalty and always love creating something beautiful for you. Your encouragement means the world to us, and we look forward to many more blooms together
Fantastic experience: Patti did a fantastic job of recreating my wife's wedding bouquet into a vase piece for our first anniversary. My wife absolutely loved it. It was delivered on time and on target, and was exactly what I was after. Thanks Patti!
Thank you Jeff. Your feedback is extremely valuable to us and is much appreciated !!! :) Thank you so much.
Fantastic experience: I was very pleased with Patti’s , very professional and polite. The flowers we ordered were absolutely beautiful , thank you so much for the arrangement it was gorgeous. Highly recommend Patties for your flower needs❤️
Thank you so much, Kerry! We're so glad to hear you were pleased with both the service and the flowers. It was a joy to design something special for you, and we truly appreciate your kind words and recommendation. We look forward to helping with your floral needs anytime!
Fantastic experience: I always order flowers from Patti's Flower Boutique. Because of the Teleflora connection, the selection is amazing and Patti ensures that the flowers are fresh, vibrant and delivered on time. I usually opt for a hand-tied bouquet or a 'Florist's Choice' and provide instructions for what to include (or not). Patti is quick to respond to any enquiries and the recipients always comment on how gorgeous the flowers are. Highly recommended!
Dear Chris, thank you so much for your wonderful review and for always choosing Patti’s Flower Boutique. Your trust and continued support mean the world to us. We're so glad you enjoy the Florist’s Choice bouquets — it’s always a joy to create something special and fresh for each order. Knowing that both you and the recipients are happy with the flowers makes it all worthwhile. We truly appreciate your kind words and recommendation, and we look forward to designing many more beautiful arrangements for you in the future!
Positive experience: The flowers delivered the same day The person in the phone was very nice The bouquet I requested was sweetest sunrise The bouquet didn’t have any yellow in it at all, with out any Hydrangeas, not as many flowers
Thank you for your order, Darlene.
I’d like to clarify that the arrangement delivered was not Sweetest Sunrise, but an overall upgraded design based on several styles you were considering. To provide you with extra value, I included oriental lilies (a premium upgrade from asiatic lilies), 6 larkspur instead of 2 snapdragons and commercial mums along with the standard daisies. The oriental lilies you see in the bouquet are very fresh, which is why they haven’t opened yet — they are designed to bloom beautifully over the coming days.
The bouquet included a greater overall value of flowers than what was paid for. I truly appreciate your feedback, and I hope the recipient enjoys the flowers as they continue to open.
Fantastic experience: Very professional. Flowers and vase were beautiful and exactly as pictured on the website. Delivery was prompt and on time. Highly recommended
Thank you so much, Ken! We’re delighted to hear that you were pleased with the flowers and vase, and that everything matched what you saw online. It’s wonderful to know the delivery met your expectations as well. We truly appreciate your recommendation and look forward to serving you again in the future!✨
Fantastic experience: I ordered flowers for a friend online and it was easy to do and worked out great! My friend loved the bouquet!
Thank you so much, Lisa! We’re so glad to hear the online ordering process was easy for you and that your friend loved the bouquet. It means a lot to us to know both the ordering experience and the flowers brought joy. We truly appreciate your support and look forward to serving you again!
Fantastic experience: We have used Patti's Flower Boutique a number of times now and have always been impressed with the service and quality of the arrangements. They will be our first call whenever we want flowers delivered in the Guelph area!
Thank you so much, Jack! We’re truly grateful for your continued trust and loyalty. It means the world to us to know you’ve been impressed with our service and arrangements each time. Hearing that we’ll be your first call for flowers in the Guelph area is the highest compliment we could receive. We look forward to creating many more beautiful arrangements for you in the future! ✨
Fantastic experience: The sympathy arrangement I ordered from Patti’s was perfect. The family loved it.
Thank you so much, Lori. We’re truly honored to know the sympathy arrangement brought comfort and was so well received by the family. It means a great deal to us to be trusted with such meaningful moments, and we deeply appreciate your kind words.
Fantastic experience: Very pleased with their efficiency with delivery & the plant I chose (son sent a photo of plant). Thx.
Thank you so much, Deanna! We’re so glad to hear you were pleased with both the plant and our delivery service. It means a lot to us to know everything went smoothly and that your choice was well received. We truly appreciate your kind words and your support!
Fantastic experience: The flowers looked beautiful and were perfect sympathy flowers for a family member. Delivery was quick and I would definitely order flowers from Patti’s again. Thank you Patti’s flowers for the beautiful arrangement and speedy delivery, it made such a beautiful impact on my family member.
Thank you so much, Lindsey. We’re truly honored that you entrusted us with creating such an important sympathy arrangement for your family member. It means a great deal to know the flowers brought beauty and comfort at such a meaningful time. We’re grateful for your kind words and look forward to serving you again whenever you may need us.
Negative experience: Today I went to this store with my 2 year old. Upon entering I encountered a lady who looked at me as if I have entered her home without her permission. She seemed arrogant, and hardly answered my question. It seemed as if she is doing a favor on me for letting me enter her store. We decided not to give her any business. It is to be noted that there was no other (not 1) customer in the store at this time, even then the behavior was so unwelcoming. Highly not recommended. Please enroll in customer service 101 classes. BIG
We take pride in greeting every customer who visits our shop with a smile and a hello. While we do not recall this particular visit, it saddens us to read a description that doesn’t reflect how we interact with our guests. We wish you the best, and trust that those who come into the shop see the care and warmth we strive to share every day.
Please contact us at the shop (519) 822-0101 to discuss this further.
Negative experience: I went in to the shop yesterday, hoping to connect with a new florist in the Guelph area, as I buy flowers on a weekly basis. Upon entering I was not greeted though the woman looked me directly in the face and barely acknowledged me. When I asked her two questions, about product and pricing, she literally rolled her eyes as she answered. I felt incredibly unwelcome and will not be bringing my business here in the future.
Hi Erica, thank you for sharing your feedback. I’m genuinely sorry you felt unwelcome — that’s never the experience I want for anyone in the shop.
I do remember your visit and want to offer some context: I was assisting another customer and on a call at the same time, doing my best to juggle a few things at once. If I came across as distracted, I truly apologize — it was never my intention to make you feel disregarded.
Warm, attentive service is at the heart of what I do, and I always welcome questions, conversations, and visits — whether the shop is quiet or bustling. I’m here to help you choose the perfect blooms anytime, and I hope to have the chance to do so in the future.
Wishing you all the best,
Patti
Fantastic experience: The flowers were beautiful!!! The whole experience went very smoothly. Thank you.
So glad the experience felt seamless, Roberta. And even happier the flowers made an impression. Thank you for sharing this.
Fantastic experience: Have used Patti's Flower Boutique regularly over the past few years for friends that live in Guelph and I'm impressed every time. Today it was for my friend who was suddenly hospitalized and the delivery was the same day as the order. It is always better to shop local and Patti's in an example of why.
Thank you so much, Darryl. Your kind words truly mean the world. It's always our hope to bring a little beauty and comfort, especially in life's unexpected moments. Knowing that we could help brighten your friend's day during such a difficult time touches us deeply. We're so grateful for your continued trust and support, and honoured to be your go-to local flower shop in Guelph.
Fantastic experience: The arrangement was even more lovely than expected. Delivery went very well. Thank you so much!
Thank you so much, Kate! Your kind words truly brighten our day. We're so grateful you trusted us, and it means everything to know the flowers brought such joy.
Fantastic experience: This is the most recent of my previous transactions with Patti’s Floral Boutique. Once again, my family and I have been delighted with the choice and longevity of floral gifts. Until the next time, thank you, Patti.
We're elated to hear that you and your family have been delighted with our floral gifts. Thank you for your continued support!
Fantastic experience: Excellent selection of flowers to chose from at reasonable rates. Website was easy to use and flowers were delivered in a timely fashion.
Thank you, James :) We're so glad you found the process easy and the flowers just right. We truly appreciate your kind words and support!
Fantastic experience: So easy to order through the website. Bouquet that was delivered was on time and beautiful. Great experience
Thank you so much, Amanda! We're so happy to hear your experience was seamless and that the bouquet brought beauty right on time. We hope to create something special for you again soon :)
Fantastic experience: Always confident that any arrangement I order will be magnificent. Staff has a way of knowing exactly what I want, and delivery is always prompt. I always order from Patti’s or drop in for a quick bouquet.
Char, your words truly bloom with kindness — thank you. It’s such a joy to know you trust us time and again, whether it’s for a custom creation or a quick bouquet. We love being able to intuit your floral wishes and bring them to life. Your continued support means the world to us. Thank you, Patti
Fantastic experience: Patti’s Flower Boutique delivered a beautiful corsage and boutonnière on short notice. It’s the first time I’ve ever ordered flowers for someone in another city and online. I am very pleased with the service. Highly recommend!
Thank you so much, Linda! I’m thrilled to hear everything arrived just right, especially with it being your first time ordering from afar. It was a pleasure putting together something special on short notice, and I truly appreciate your trust and kind recommendation. I hope we can help you again in the future :) Patti
Fantastic experience: Hi Patti, Just wanted to share this story with you. I live in Alberta and my parents live in Guelph. I ordered flowers for my mom on Mother's Day and she loved them. Having the added option of chocolates, which she also loves, was a great touch. What made this extra special was that my mother had spent the past week in the hospital with my dad, who has cancer and is battling a bout of pneumonia. She got the flower delivery on Sunday as she was heading out the door, to go see my dad. Times are tough right now and this order was able to bring a little bit of joy to my mom as she continues to navigate this difficult time. From the bottom of my heart, thank you for helping me feel like I was able to bring a little bit of happiness to my mom, from so far away. Thank you, Byron Hackett
Hi Byron, thank you so much for your heartfelt message. I’m truly honoured to have played a small part in bringing your mom some comfort during such a difficult time. Sending strength and warmth to you and your family. Patti
Positive experience: Flower arrangement was beautiful, but had hardly lasted a week. Half the flowers have died off, and it was only delivered 6 days ago.
Hi C. Wiz, Thank you for your review. While we’re pleased to hear the arrangement was beautiful, it’s disappointing that the experience didn’t meet your expectations. Fresh flowers are living things, and their lifespan can vary depending on the variety, care, and environment. Most blooms last about a week—sometimes a bit more, sometimes a bit less. We always do our best to educate customers on how to care for their arrangements, and we’re happy to chat if you’d like to discuss this further. Kindly, Patti
Negative experience: Mothers Day, we expect to pay bigger prices..but to a point!! My daughter went to your shop to get me something. We live a 1 minute drive from the store. I put them in a vase. Within the hour they were completely dead!! Shirveled up touching the counter!! Couldn't even make it till tomorrow. It was 1, what looked to be a hydrangea, a sprig of weeds and baby's breath. Disappointed for her to say the least. I saw many people leaving the store with arrangements of same flower. I hope theirs lasted!
I'm truly sorry to hear that your Mother's Day flowers didn't meet expectations. This is not the standard we strive for, and we take feedback like yours very seriously. Every arrangement is made fresh with care, so it's upsetting to hear they didn't last. I'd love the opportunity to look into this further and make things right - please feel free to reach out to us directly at the shop. Thank you for bringing this to our attention. Warm regards, Patti
Fantastic experience: The flower arrangement I sent to my best friend for her birthday were stunning! She called me right away and sent me pictures. She said the presentation was amazing! Highly recommend this florist! You will not be disappointed!
Manuela, we're elated to hear that the flower arrangement was stunning! Thank you for your feedback.
Fantastic experience: Patti's does not disappoint. Very friendly and knowledgeable. My questions and concerns are addressed immediately. I have ordered several arrangements for family and they have never been disappointed. Wonderful service
We greatly appreciate your positive feedback Barbara and are thrilled to hear that you and your family have been pleased with our service. Thank you for choosing Patti's Flower Boutique!
Fantastic experience: The flowers arrived at the requested time. It looks delightful but have ordered for my daughters birthday so I look forward to the moment when I can present the arrangement to her. All my choices were responded to, so for my part I am very pleased, Thank you
Anne-Louise, we are utterly delighted to hear that the flowers arrived on time and you are very pleased with the arrangement. Thank you for choosing Patti's Flower Boutique!
Fantastic experience: Thanks to Patti's Flower Boutique for creating a beautiful bouquet of flowers!
We greatly appreciate your positive feedback on the beautiful bouquet of flowers created by us at Patti's Flower Boutique! Thank you :)
Fantastic experience: I'm from Quebec and for years I've been buying my flowers for different occasions from Patti's using their website and I've never been disappointed. Always fresh flowers and magnificent arrangements. I highly recommend this florist
We appreciate your loyalty so much Louise! Thank you for using our shop for your special moments.
Fantastic experience: Patti was so accommodating and went above and beyond the cost of this incredible arrangement. With no prior knowledge of her shop she treated me like part of the family during the passing of our dear Uncle. The flowers arrived on time, (even when a specific flower was requested and only arrived at her shop on the same morning as our first visitation). She created a stellar bouquet with the changes I requested quickly and with no issues. The compliments on our flowers were endless and I couldn’t have been happier. Well worth every penny. She will now be my go to gal for flowers (wish I could figure out how to post a picture of the arrangement)
Thank you so, so very much for taking the time and sending us your email, and also for your amazing Google review. Your expression of the arrangement, sharing with others, means the world to us :) You made our week !!!
Positive experience: Delivery was very fast. The arrangement was pretty but did not have the same or even close colour scheme as in the picture. Very happy to see the container was the same as in the picture. I would order from them again but include more notes.
Thank you Lisa for your feedback. We received your order on Monday for same day delivery and with the stock on hand at the moment, we did need to substitute the one mini peach carnation for three yellow mini carnations and to match with that colour palette, we used one yellow rose instead of one peach rose. The rest of the flowers we did not need to substitute. I hope this helps with your concern and we welcome open communication at all times.
Fantastic experience: Incredible service. I had barley put the phone from ordering my flowers to hear that they had already been delivered. Wow easy fast and bouquet was beautiful.
Thank you Tracy so very much for your sharing your experience with us. Your feedback made our day :)
Fantastic experience: I have tried several flower shops in the Cambridge area and I really enjoy the easy account setup. I can call in several orders or I can just do it online. The flowers for my beautiful girlfriend are always full and amazing to look at. If you are looking for beautiful flowers then this is the shop for you!
Thank you for taking the time to leave a review, your feedback is valuable to us and your great review made our day !!
Fantastic experience: We ordered flowers for our 10 year old granddaughter who has just broken her wrist. Nice way to start the summer huh? I called just after 9am and dealt with a very professional woman who made suggestions and processed the order. The flowers were delivered just before lunch and are what was ordered and needed. Thank you for helping make all of our day better with your awesome arrangement and service.
Thank you Annette !!
Negative experience: New to Guelph and stumbled upon Patti's Flower Boutique, as they were voted No.1 in Guelph. The flowers are not worth the price, the roses and lily's are so small, the entire boutique just doesn't look pretty - flowers at the grocery stores are a lot prettier to be honest . We tried to give the flowers a couple of days to let them bloom ..but they haven't at all . The roses on the second day were already droopy .
Thank you Jeffrey G for your feedback and we are so sorry about this experience. As much as we try our best to control the health and longevity of our flowers, sometimes Mother Nature has her own plans. The roses are spray roses, the tiny roses, rather than large roses and the lilies, are Peruvian lilies, rather than asiatic lilies, which are a smaller variety of lily, as the "Scarlett Diamond Bouquet" consists of those flowers. Please reach out to us and let's arrange to fix this. Our apologies again, Patti
Fantastic experience: Gorgeous flowers for Mother’s Day. On time delivery and mom loved them.
Thank you so very much for sharing :)
Fantastic experience: Fast and reliable service that I can depend on every time I need a floral delivery. Each bouquet is even more stunning than online. Thank you for all that you and your team do!
Thank you a whole bunch Cindy !!!
Negative experience: Small shop with enough selection. Well stocked. No reason to visit the shop as online orders appear to be preffered by store. Note these teleflora bouquets can be ordered from many shops. Save yourself the disappointment. The employee was far from welcoming and made us feel like we were in the way. My short written request for a custom order could have been left there and an email quote sent to me. She could have taken a moment to answer my question and taken the request out of my hand at least.
We welcome all customers in person, over the phone, by email or online, our methods of communication are flexible and open to meet our customer needs.
An in person wedding consultation appointment was your preferred method of communication, and we had made that appointment and looked forward to helping you create your memorable wedding. Upon perusal of our shop with positive feedback from you and your friend, we discussed your wedding briefly with pictures and notes, until you realized you had confused us with another appointment.
We apologize that we could not be of any further service to you and we were hoping to have seen you at your scheduled appointment.
I hope this clarifies some things and if you wish to chat further, please do give us a call.
Negative experience: Was very disappointed with the arrangement ordered. For a minimum vase arrangement of $65.00 ($7.00 vase) the flowers where more for a funeral then get well. I requested pink that is usually a bright cheerful color & white. Mums are very much considered in a funeral arrangement. Carnations, mums, daisies & austros deep wine color are not what I consider cheerful. I am a retired florist/owner and by my standards this was not a very nice arrangement.
We really wish that you would’ve called and expressed how unsatisfied you were with the colour palette of the arrangement, we would’ve been happy to replace it for you. We created a vase arrangement consisting of a combination of colours in white, soft pink, lavender, purple and yellows.
Negative experience: Quite disappointed in an expensive but lacklustre arrangement that I had ordered for my wife for Valentine’s Day. Just a run-of-the -mill arrangement that any flower kiosk in a grocery store could slap together any time. Edit: thanks for the reply Patti but I believe it’s intended for another customer. Not my review you’re responding to.
Hi Dave. We are very sorry to hear you were not happy with your arrangement. As we mentioned in our discussions earlier, we substituted a few flowers because we were out of stock due to the volume of Valentine's Day orders. After reviewing the photos you sent, we confirmed we substituted spray roses for large roses. We always make sure that our substitutes are to value of the order and have the same look as the photos you see online.
You can read more about our substitution policy here, under "What if my chosen flowers aren't available?": https://www.pattisflowerboutique.ca/faq
Again, we are sorry to hear you were not happy with your order and hope to hear from you again in future.
Thank you
Patti
Fantastic experience: Unable to order flowers on Valetines Day itself. Contacted Patti’s next day and flowers arrived within 3 hours! Amazing service. Thank you
Awesome ! Thank you Don :)
Fantastic experience: Patti’s flower arrangement was beautiful. There were a variety of spring flowers chosen, that added colour to our kitchen.
Thanks Andrew! We are so happy you love them.
Fantastic experience: Excellent service. The order was delivered within two hours and the flowers look beautiful. I would not hesitate to recommend your shop. Thank you.
Thank you so much Lise! We are glad you loved the flowers.
Fantastic experience: Ordered flowers for my Mom's birthday today and not only did they accommodate my before noon request but the flowers are absolutely gorgeous!!! Thank you guys for doing an amazing job
Lisa, it is our sincere pleasure in helping you create lasting memories for your Mother's birthday ! Thank you very much for sharing with us :)
Positive experience: The arrangement was beautiful as advertised but the delivery was a day late and the special moment was missed. . I received confirmation that it was delivered on time and it was not. Patti returned my call and she passed on that the local florist attempted to delivery it on time and no one was home. The Ring camera proved that apparently this did not happen?? Not sure who to believe but I appreciate that Patti herself responded.
Hi Rick! We apologize for this inconvenience. This delivery was a tricky one due to the ice storm the area had, and no one answering the door - according to the delivery driver. I promise you we tried our absolute best to get the order to the recipient and completely understand the importance of its timeliness. We are happy that the order was able to be delivered the next day at least - but we know this is not optimal and some things were out of our control. We truly hope it is a smoother experience next time!
Positive experience: I have been using Patti’s for a number of years , except for one instance everything had been fine. That issue was dealt with quickly and satisfactorily . I have been more than happy with the floral arrangements as have the recipients. Congratulations Patti for the lovely arrangements crafted in your store. Don
Thank you Don! We appreciate you choosing us for so many years!
Fantastic experience: Such a thrill to hear from my Mom how beautiful the flowers are that I send and how well they last. It is wonderful to know we can trust Patti’s Flower Boutique with any order for my Mom as I live on the other side of the world.
Thank you Norman! We are so glad you and your Mom love the flowers.
Fantastic experience: Ordered my first bouquet today, the lady on the phone was very polite guiding me through the steps, had them delivered the same day. The flowers looked amazing and healthy, will 100% be using this place in the future thank you so much!
Thank you so much Jake for your kindness and for supporting our family business, your time and review means so much to us :) We look forward to helping you create lasting memories for you in the future !
Fantastic experience: They always provide great care with orders. I have rarely had issues with any orders, but the one time I did they corrected it immediately. I highly recommend their services due to both quality and customer service.
Thank you Justin so very much for taking the time and sharing your experience with Patti's :)
Negative experience: The arrangement was half as pictured and the flowers started to droop, wilt and die within days. Not at all worth the money spent
Hi Jennifer, I am so sorry to hear about this experience. We pride ourselves in providing local blooms to ensure the quality and longevity of our flowers, and while the flowers were delivered a week ago, they should absolutely not be wilting this soon.
We would like to make this right, if you can please give us a call or send us an email so we can discuss the arrangement.
Hope to talk with you soon, Patti
Fantastic experience: Thank you for your excellent service and amazing talent! The bouquet and stuffie were perfect! Vibrant, healthy flowers were so appreciated. We will definitely be ordering from here again!
Thank you so much Violet for sharing your experience with us. We are so pleased that she loved the arrangement, "pleased as punch", and the suffie :)
Warm regards, Patti
Fantastic experience: Patti never fails to make a bouquet that wows my lady. Also really quick turn around time. Usually 15 mins notice. Great value and a positive experience.
Thank you so very much Jon for sharing your experience with us. I will do my very, very best to be the best florist for you. Thank you for being a loyal customer, it is always a pleasure in creating a bouquet for you !
Positive experience: I have used Patti's Flowers twice in the last week for 2 seperate birthday arrangemenst and I have been truly impressed and thrilled with the end results. The flowers were vibrant and fresh, absolutely beautiful. I ordered the "Birthday Cake" bouquet for an 85th birthday. A birthday cake made out of flowers...it was amazing and everyone thought it was a real cake, it even almost got cut up for the real cake..lol. The other arrangement was also a birthday bouquet that was absolutely beautiful. I will for sure use Patti's in the future.
Thank you for your 4-star review, Christine ! We know you have a choice when it comes to flowers, and we're committed to providing exceptional value to keep your business. Patti's is grateful for your support! Thank you for your amazing review !
Fantastic experience: I ordered flowers for my girlfriends birthday and they exceeded any expectations I had. I knew a couple flowers that she likes, and Patti took that and blew it out of the water with these arrangements. The flowers lasted weeks and smelled incredible the whole time.
Thank you Riley ! It was such a treat and pleasure in helping you to create a lasting memory for your girlfriend on her special day !
Fantastic experience: I have sent flowers through Patti's to my mother-in-law several times over the last couple of years. The arrangements have always been beautiful, fresh and delivered promptly. At Christmas, we sent a gift basket that was full of goodies, beautifully packed and very much enjoyed, and the Easter arrangement that was sent this past weekend was superb. My mother-in-law was absolutely delighted with the arrangement, she said it brightened up her house and her Easter. In our current strange times, when getting together for Easter with family was out of the question, Patti's was instrumental in making her holiday brighter and a little less lonely!
Thank you Kathy for allowing us to being apart of your family memories.
Fantastic experience: I was very pleased with the bouquet that I ordered for pick up. It was beautiful. The colours I had requested were used and the flowers were lovely.
We are so happy you loved them!
Negative experience: I'm actually in disbelief as to what just occurred. I called to order flowers for this Mothers day, 2 orders and I am a regular repeat customer. Told them I was a little disappointed in the last arrangement I ordered in March and the delivery was late. It wasn't so much as a complaint as just an observation. I was immediately told that if I was so disappointed maybe I should go somewhere else. I replied "Did you actually just say that to me". I tried to explain I'm making a constructive comment, it escalated to the point that she claimed I was yelling at her, which believe me I wasn't. She then hung up on me. I understand Mothers day is one of their busiest days and very stressful but I'm not too sure that was the best way to handle this situation. I will NEVER use Patti's again.
Hi Frank. I would love to get in touch to make this right with you. While Mother's Day is a hectic time for us, it is not acceptable to have the experience you did. If you are open to discussing this further and giving us a chance to make this right, please give us a call or email me directly at [email protected].
Again, my sincerest apologies for the experience you had.
Kind regards,
Patti
Fantastic experience: Wanted to send some 'Get Well' flowers a couple of days before Christmas. Found most florists were no longer taking orders for delivery before Christmas. Patti's Flower Boutique didn't seem to have a cut off time/date so I placed an order with them. I did follow up with an email, just to be sure of delivery and I received a prompt, friendly reply. The flowers were delivered within 24 hours of my transatlantic order. The person who received them described the arrangement as 'epic' and was very happy with them. I was delighted as very often what is delivered bears no resemblance to what is ordered. However, Patti's Flower Boutique was 100% accurate. Thank you.
Epic is what we strive to do !! :) We are so happy you and your recipient loved the flowers!
Fantastic experience: Wanted to send our daughter a snack basket at University. Called Patti’s and she put one together. It was delivered within a couple of hours, and made our daughters day! It was loaded with an assortment of the absolute best snack food available. Made her day! Thanks! We’ll be back.
Negative experience: I ordered flowers for my mother's funeral on their website. They quoted a price and then called me to tell me they had to charge me more. I told her to cancel the order, however they delivered part of the order and charged me for it even though she agreed to refund my card. The second florist did a much better job with the same bouquet. I disputed the charge and received a refund 2 months later. Not very professional and additional stress put on my shoulders.
Negative experience: Very disappointed with this business. I would give a 0 if it was possible. I received a call today. 1 week before my wedding day and they tell me they cant do my flowers anymore because the owner is going to go on a trip.1 week! I now have NO flowers for my wedding day because everywhere else is busy..I find this so disrespectful..I have no words. This should of been told to me when I placed my order or call me atleast 2-3 weeks before.. not a week! This could of been handle alot better ..
Negative experience: Disappointed in the arrangement. I understand about possible substitutions based on supply but it was nothing like the photo. I could of easily bought a bouquet that had more flowers and fillers from a grocery store for a much lesser price. The colour combination was ok but it lacked fullness and was not well balanced, it did not look professionally put together. I appreciate the same day delivery (hence 2 stars) but it wasn’t worth the money. We ordered another flower arrangement for another relative in a different town, from a different store but exact same price point and the difference in quality and amount of flowers and fillers was incredible. Unfortunately we won’t be using your services again.
Fantastic experience: Fantastic service. I live in Nova Scotia, and my daughter just moved into her first place, she lives in Guelph. I googled florists in Guelph and Patti's came up. I picked out my bouquet, placed the order and paid online, and the flowers arrived LESS THAN 3 HOURS later at my daughter's place! She was surprised and thrilled. Beautiful flowers, reasonable price, excellent fast service. Absolutely recommend.
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