King Florist Of Austin

Fantastic experience: Attention to detail by the florists and the delivery guy made sure it was hand delivered instead of leaving it where it might get taken or knocked over. Highly recommend.

Positive experience: Customer service was amazing. They processed my order quickly, the pricing was very reasonable, and they even allowed someone else to pick up the flowers for me if needed — which is a huge help when planning an event. Unfortunately, I was a bit disappointed with the flowers themselves. Out of the 50 I ordered, 5 were damaged or missing the bud. I followed the care instructions exactly as given and placed them in water right away, but they are not blooming as I had hoped. It has been a little less than 24 hours, and my event is this evening, so I’m feeling a bit stressed about how they will look. **Response to Owner** I find this situation very concerning, as I was given different information during my initial phone call. While I do not recall the name of the employee who assisted me, I was very clear that I needed a specific number of flowers for an event taking place the day after pickup. I was informed that orders could only be placed in increments of 50, and I was placed on hold multiple times while the employee sought answers regarding my order. At the time, I felt the customer service was good, as it appeared the employee was doing their due diligence to assist me. However, my perspective changed after my mother called regarding the flowers not blooming as expected. During that conversation, she was told that “we should have known” the flowers take 2–3 days to bloom when ordered in bulk. She was also told that the flowers are placed directly into the cooler straight from the wholesaler. I was not present for that call, but hearing how it was handled—and how it made my mother feel—was extremely disappointing. I clearly communicated that I had never purchased flowers in this manner before. I even inquired about delivery and was told it was not possible (could you please confirm this to be accurate?). Given these circumstances, I would have expected clearer guidance and transparency upfront so I could make an informed decision for my event. Thank you for responding. I truly hope this miscommunication can be resolved so that we can continue using your services. Your store is beautiful, very conveniently located, and from what I’ve seen and read, your arrangements are amazing.♥️

Fantastic experience: Gorgeous flowers! My coworker loved them. Highly recommend King Florist of Austin!

Fantastic experience: Fair pricing on beautiful and uniquely designed flower arrangements with an extremely nice and helpful staff to top off the customer experience!

Fantastic experience: The flowers were just as pretty as they looked on the website and delivery was fast.