Valley Flowers
Informations sur Valley Flowers
Horaires d'ouverture
- Dimanche: (closed)
- Lundi: 9h-16h
- Mardi: 9h-16h
- Mercredi: 9h-16h
- Jeudi: 9h-16h
- Vendredi: 9h-17:30
- Samedi: (closed)
Bienvenue chez Valley Flowers, votre fleuriste local de choix à Winnipeg! Nous sommes fiers de proposer des arrangements floraux exceptionnels avec livraison gratuite le jour même dans toute la ville. Notre équipe de fleuristes dévoués s'engage à créer de magnifiques bouquets sur mesure pour chaque occasion, qu'il s'agisse d'anniversaires, de mariages ou simplement pour faire plaisir. Chez Valley Flowers, nous comprenons l'importance de compositions fraîches et faites à la main, utilisant des fleurs provenant de notre région lorsque cela est possible.
Notre vaste collection va des bouquets colorés et vifs aux arrangements doux et sereins, garantissant qu'il y en a pour tous les goûts. Nous nous spécialisons également dans les fleurs de sympathie, offrant des hommages sincères pour exprimer vos condoléances. Profitez de la commodité de la commande en ligne et d’un service facile en magasin à notre emplacement sur Hespeler Ave. Avec nous, chaque livraison de fleurs reçoit l’attention qu’elle mérite.
Rejoignez-nous chez Valley Flowers pour célébrer les précieux moments de la vie avec de magnifiques fleurs. Avec un accent sur la satisfaction client et la qualité, nous avons pour but d'être votre choix numéro un pour la livraison de fleurs à Winnipeg!
Notre commentaire de Flowerspedia à propos de Valley Flowers :
Valley Flowers est un fleuriste très apprécié situé à Winnipeg, Canada, reconnu pour son excellent service et une expérience de commande en ligne sans faille. Les clients apprécient les aspects suivants :
- Commande en Ligne Efficace : Le site Web est convivial, facilitant la passation de commandes depuis n'importe où, même à l’extérieur du Canada.
- Livraison le Jour Même : Ils offrent une livraison rapide le jour même, garantissant que les fleurs arrivent à temps pour des occasions spéciales.
- Beauté des Arrangements : Les clients louent fréquemment les magnifiques arrangements floraux qui correspondent parfaitement aux photos en ligne, mettant en valeur la créativité et l'attention aux détails.
- Excellente Communication : Valley Flowers tient les clients informés tout au long du processus de livraison, renforçant la confiance et la satisfaction.
- Service Personnalisé : Les fleuristes prennent en compte les demandes individuelles et apportent des ajustements si nécessaire, reflétant un engagement à répondre aux préférences des clients.
Dans l'ensemble, Valley Flowers a bâti une réputation pour livrer de magnifiques fleurs avec fiabilité et un service client exceptionnel. De nombreux clients expriment leur intention de revenir pour de futures commandes et recommandent ce fleuriste à leurs amis et leur famille.
Valley Flowers: Avis
Expérience fantastique: Easy process ordering online, same day delivery, excellent service and communication.
Expérience fantastique: I live on the Sunshine Coast in BC and ordered the flowers from the website. Every part of the process was easy and well done. Their email messages were timely and accurate. The flowers were delivered at a convenient time for my family who tell me that the arrangement is beautiful and the photo they sent verifies this. It was exactly as shown on the website. I will use Valley Flowers again and would definitively recommend them to others.
Hello Jan, thank you for the kind words. We look forward to serving you again.
Expérience fantastique: This shop had a variety of price points and beautiful arrangements. I ordered from Ontario and this place delivered within their city of Winnipeg, no extra charge. My friend received her arrangement on time and was very pleased with her gift. I highly recommend their service. Only one recommendation for this shop. When you answer your business phone, you should identify the business along with your first name.
Expérience fantastique: I have been ordering from Valley Flowers for over 4 years now, and I have never been short of impressed from every arrangement they have made me. They always take note of my comments or requests and fulfill them fully. Will proudly stand by this shop for years to come!
Expérience fantastique: I was very pleased with this florist as kept me up to date with the delivery of flowers to my sister who lives in Winnipeg. As I live in the U.K. it was reassuring that I could rely on this service. Thank you.
Expérience fantastique: Great experience. Wonderful selections, good price, communicative and on-time delivery.
Expérience positive: flowers arrived on time, and were exactly as pictured on the website. Will recommend Valley Flowers to friends and family
Expérience fantastique: Fast and easy service provide. Quality of flowers and design was amazing!
Expérience fantastique: The arrangement selections were beautiful. The website was easy to use and the followup was great. I was kept informed of delivery and my recipient was delighted with the gift.
Expérience fantastique: This was a difficult order…I originally picked the wrong day, got that fixed but then blizzard hit. The staff were very patient and helpful. They are my go to Florist. Thank you
Expérience fantastique: Beautiful flower arrangement on very short notice. Exquisite- highly recommended! Thanks so much for the friendly service!
Expérience fantastique: Thank you so much , wish for you all the best
Expérience fantastique: very good service and nice flowers!!
Expérience fantastique: Beautiful flowers that were delivered right away. Thanks
Expérience fantastique: Amazing experience! 2nd time using Valley flowers in 2 weeks and I couldnt be happier!
Expérience fantastique: They did a beautiful job as always. Valley Flowers is my favourite florist and they never disappoint.
Expérience fantastique: Lovely arrangement. Great experience.
Expérience fantastique: Called and ordered from Ontario very happy with the arrangement
Expérience fantastique: Delivery was exactly as requested and the lovely arrangement made the day even more special. Valley Flowers has been our 'go to place' for a number of years and is consistently excellent. We live in England so a reliable service is must in sendind our love and best wishes to a remarkable lady in Winnipeg.
Expérience fantastique: The recipient of my flowers was so impressed with the arrangement and the freshness of the flowers, she texted me a picture
Expérience fantastique: Super easy to order on website with good information and communication!
Expérience fantastique: Another great experience, great service, same day delivery and each time I have ordered flowers they were fresh and beautiful !!
Expérience fantastique: My sister Shirley’s Birthday was on June 28th. We ordered the Smile in Full Colour Bouquet. It was a beautiful.It lasted 18 days and there’s still some flowers left. This is the second time we ordered flowers from this Establishment. And will be ordering flowers from this place again. Thank you
Expérience fantastique: Ordered these from Vancouver, late at night on a Sunday, for a delivery the next day (Monday). Very on top of communications with the recipient regarding delivery. Paid for 'premium' arrangement of Sweet As Sugar. R
Expérience fantastique: Easy to order the flowers, delivery on time. I would have liked to receive a picture (final product).
Expérience fantastique: I purchased bouquets and body flowers for my wedding. They were reasonably priced, and Sheila was very prompt in getting back to me when I had questions or wanted to adjust my order. The order was delivered on time as expected in great condition.
Expérience négative: Cancelled my order after seeing some terrible reviews (although provided a different reason for the cancellation). I did find Sheila curt and condescending and I am sure I will get a condescending reply on this post, as in similar negative reviews. Update: Yup, response was not surprising. Not an odd review, merely explaining how I took heed on some of the negatives reviews. I like to give my business to locals that sound friendly.
Hello Nerissa, I am certainly stunned at your negative review. You had called yesterday requesting a special order for some premium flowers which I sourced for you. We also discussed a suitable backup plan just in case the farm couldn't supply as promised. You were very pleasant on the phone and seemed happy with the order. I sent you the invoice, you emailed back and cancelled the order. Which I did without question. I am not certain where there was even an opportunity in our short transaction for me to be rude or condescending. I must admit, this is one of the oddest reviews I have received.
Sincerely
Sheila
Expérience fantastique: I don’t know what the lady’s name that made this bouquet for me but I wanted to purchase a bouquet right in my price range and she was able to make a bouquet on the spot for a graduation same day. It turned out beautiful and I’m truly obsessed with the vibrancy and fresh quality of the flowers. Thank you so much to both lady’s for helping me out!! I’ll definitely be coming back in the future
Expérience fantastique: The delivery was on time and the flowers are stunningly beautiful. Thank you once again for the care and great service.
Expérience fantastique: Very pleased. Flowers were beautiful. Called first (hey, I’m a boomer so calls aren’t scary) . Told me ordering on-line would save delivery! Would recommend. Thank you!
Expérience fantastique: Always a great experience ordering from them. Never disappointed.
Expérience fantastique: I was happy with the service, and my sister loved the floral arrangement
Expérience fantastique: Easy website to use and received constant updates via email! No complaints in the communication department. The flowers were beautiful — only thing was, I originally ordered a certain bouquet because it was non-toxic for pets, and they ended up including/replacing some flowers with toxic ones. However, I never ever made them aware of my intention, and any florist makes it clear that the bouquet won’t be the exact same as the photo. So once again, no complaints! I let the recipient know about the mildy toxic additions and they didn’t mind at all! Purchased: Loving Thoughts
Expérience fantastique: The arrangement was very nice and delivered to a business location in great time.
Expérience fantastique: I ordered funeral sympathy flowers from Valley Flowers, and they were absolutely beautiful. They arrived on time and were even more lovely than I expected. The arrangement was tasteful and elegant, which meant so much during a difficult time. I highly recommend Valley Flowers and will definitely use their services again. Thank you for your care and attention to detail.
Expérience fantastique: I had the unfortunate experience of needing to send flowers twice in two weeks for a loved one`s passing. Valley Flowers created a beautiful arrangement each time, delivered in a timely manner, amazing communication when the one person wasn`t answering the phone and I could not be more impressed. Thanks so much for the great service. Will use you again in the future!
Expérience fantastique: Sheila and Cindy are great in so many ways! Last minute flowers or event ones, any event you need them for they got it! they really make your vision come to life! They are truly artists!! My go-to flower shop always. Thank you again!
Expérience fantastique: Gorgeous arrangement!! Delivered on short notice and was VERY appreciated. Thank you Valley Flowers for the terrific service!
Expérience fantastique: Very happy with Valley Flowers. I wanted to order flowers unexpectedly for a funeral. Having to order online/through the phone and not being there to see the flowers can be stressful. The team at Valley Flowers made the process easy and removed all the stress. I ordered a large vase bouquet and a wreath. I called and they walked me through the details and were very reassuring. They were able to swap a pink wreath for all white flowers. They confirmed they'd call if they ran into any issues since the delivery had a firm date/time. They ensured that the flowers would arrive at the funeral home the night before for an early service. They were able to provide all white flowers and they did a beautiful job with the arrangements. They were full and looked stunning. They communicated by email (my preferred method) on the steps and confirmed delivery. It gave me a lot of comfort. Thank you for everything! Would highly recommend and plan to use them again!
Hello
It was our privilege to create the florals for your loved one. Thank you for taking the time to leave a review, it is very appreciated.
Sincerely,
Sheila
Expérience fantastique: Great customer service! Busy and quick! Very happy with experience. Went to 8 florists before and all were closed at 10 am, except valley florists!
Was nice to see such a happy face early in the morning! Hope you enjoy the rest of your day!
Expérience fantastique: I was very happy with the friendly, fast service I received and was told by the person I sent the flowers to that they were fresh & geogeous when they arrived.
Hello Donna, Thank you for taking the time to review us, happy to hear the recipient is enjoying their flowers.
Expérience négative: I am deeply disappointed with this flower delivery service. I ordered a bouquet, but what I received was completely unacceptable-wilted, not fresh at all, with fewer flowers than expected, and it looked absolutely terrible. On top of that, the bouquet was extremely expensive and didn't match the picture on the website. No one apologized, and no one even responded to my emails or provided any customer support. To make matters worse, this bouquet was a gift from my friend for a very special occasion. She carefully chose flowers that had a deep meaning for her, but they never arrived as expected. She, too, is very disappointed. I strongly advise against using this service, as their products and customer service are beyond unacceptable.
Hello Anna,
I am a little surprised at your dishonesty. You had contacted us last week regarding an order you were unhappy with that you ordered in July of 2024. You sent us images, that clearly had the logo of a different company on it, we informed you that we are not at all affiliated with that company and you acknowledged our email, yet you state we did not respond to your inquiries? I am not certain what you expected us to do about that order as you are still unhappy with us, regarding an order you received from a different florist? You then proceeded to order a bundle of handtied alstroemeria online, which is exactly what we sent. They were very fresh, therefor arrive mostly closed and required a day or so to open beautifully. You did not request it to be arranged in a vase, yet are unhappy that it did not look like the image? We cannot control how your friend arranges it in her vase.
I am not certain if you are simply trying to get free flowers or are confused?
I have reached out to your friend and will follow up regarding her flowers.
Sincerely,
Sheila
Expérience fantastique: Wonderful florist! You made my Aunt's 92nd Birthday so special. She said the flower arrangement was absolutely stunning. Thank you so very much for creating such a stunning arrangement for a this very wonderful lady. I live in another province so am unable to view the creation, so her word is the validation your flower shop is the best.
Hello Mary Anne,
So happy to hear that your Aunt was happy with her flowers. I hope she had a wonderful birthday!
Sincerely,
Sheila
Expérience positive: Really easy process helpful staff. I used valley flowers for my wedding. The bridal bouquet looked beautiful along with the bridesmaids. Some of the bridesmaids and groomsmen’s roses looked to be in a little rough shape which was too bad. But the bridal bouquet didn’t have that problem. They also made a flower arrangement for our arch which was absolutely beautiful. The staff worked really well within our budget. Other than the roses I would recommend this business if you want some budget friendly flowers for your wedding.
Hello Lizzy,
Congratulations on your wedding!
I am sorry to hear the white roses did not hold up. I would love to see some images so i can assess and assure this won't happen again.
I will message you privately.
Sincerely,
Sheila
Expérience fantastique: It was a smooth transaction. Thanks for your great service!
Thank you for taking the time to leave a review. We appreciate it.
Sheila
Expérience fantastique: Valley Flowers offers such creative bouquets, and the final results were as wonderful as the website reference photo; the recipient adored them!
Hello Amanda,
So happy to hear the recipient was happy with their flowers!
Sheila
Expérience négative: Very disappointed with the service Amount of flowers didn’t reflect 1/3 what was presented on the website ,Very misleading Will never order from them again or recommend to anyone
Hello Mariola,
I am very sorry to hear you were unhappy with the flowers sent. You had chosen a beautiful arrangement arranged low in a box, however you requested we send the flowers only at a lower cost, not the designed arrangement. The recipient chose to place these flowers in a taller narrow vase instead, which will give a drastically different and significantly less full look,which is beyond our control. I would suggest in the future if you wish to send a low mounded arrangement, you allow the florist to design it for you in the box with foam. Allowing a skilled designer to arrange the flowers will ensure your gift will look the same as the picture.
I do hope your friend feels better soon.
Sincerely
Sheila
Expérience fantastique: The online order system is effortless, delivery was perfect, the arrangement is gorgeous and my mom is beyond thrilled! Thank you so much!
Expérience fantastique: Very happy with the delivery process. Our friends that received the flowers were also delighted. When we have to send flowers to folks in Winnipeg from Toronto, we choose Valley. Good quality, great communication, great service.
Expérience fantastique: Excellent service, professional, fair prices and one of the few florists that still offer rose bowls which is an excellent choice for nursing homes!!
Hello Nancy,
Thank you for taking the time to give a review, we appreciate it.
Expérience fantastique: They made it easy, simple and picked out a beautiful bouquet. I highly recommend them.
Hello Rollie,
We look forward to serving you again.
Expérience fantastique: As always the service was excellent. I appreciated being kept in the know about the status of my orders and the flower arrangements were beautiful, bringing delight to the recipient.
Hello Janne,
So happy to hear they loved their bouquet!
Expérience fantastique: Very friendly florist who has a passion for flowers, she made a custome bouquet for a anniversary and I could not be happier!
Hello Austin,
Was a pleasure meeting you! Hope you had a great anniversary!
Expérience fantastique: I ordered two different flower arrangements, to be delivered. The arrangements were beautiful. Thank you Valley Flowers to working with the recipients, making sure they could receive their flowers. Thank you Valley. I will call you again, when I need to. Paulette
Hello Paulette,
Thank you for choosing Valley Flowers. We look forward to serving you again.
Expérience fantastique: Ordered a Get Well flowers for a dear friend. Was ordering from another province. Found Valley Flowers had plenty of great reviews, the online ordering process was easy, flowers were received the same day as the order was placed, the price was reasonable and the arrangement of flowers was as lovely as the photography on the Website. Would definitely order from Valley Flowers again.
Hello Terresa,
Thank you for the review, we appreciate it. We look forward to serving you again.
Expérience fantastique: They were so great! Clear communication and follow up and my aunt was thrilled with the flowers. They even double checked on my timing needs. Would highly recommend their services.
Hello Elaine,
Happy to hear your Aunt loved her flowers.
Expérience fantastique: The flowers are absolutely gorgeous and the arrangement is stunning! Service was exceptional and communication was great. Thank you!
Expérience fantastique: Great service and a beautiful floral arrangement. Would definitely recommend Valley!
Expérience fantastique: I was pleased with the service and appreciated being notified when my flowers were delivered!
Expérience fantastique: Gorgeous arrangement with no coordination issues, and followed delivery instructions perfectly. Everyone was happy!
Expérience fantastique: Very happy with their service! They kept me up to date with the order and delivery process, and although I didn’t get to see the flowers, our friends (that the flowers were sent to) are happy! Also liked that their prices were reasonable and they didn’t charge a delivery fee. Thank you!
It was a pleasure creating your floral gift Jen.
Expérience fantastique: Great service! Ordered same day delivery from the U.S to family in Winnipeg and it went very smoothly. I like that they called the recipient to ensure they timed delivery correctly. Flowers were exactly as pictured. Would purchase here again.
Thank you Jenessa.
Expérience fantastique: Flowers arrived and they were absolutely stunning!! ❤️ It's always a chance ordering online when you do not live in the city. 100% recommend this company and will use them for all future deliveries. Thank you!
Expérience fantastique: I ordered 3 Birds of Paradise stems. They were available the day I wanted them and they are absolutely gorgeous!
Expérience fantastique: Absolutely amazing !!! Planned a last minute wedding from Ontario for my niece and the flowers were just as fabulous as the pictures. Picture perfect...
Expérience fantastique: I know many people in Winnipeg, and on many occasions need to send them flowers. Valley Flowers is my go-to. Once my on-line order is placed, I am assured they will do whatever they can to contact the recipient and arrange a delivery time. This particular arrangement is one of my favorites to send as it shows the uniqueness of sending flowers from far away, and every recipient has loved it (picture of actual arrangement received).
Expérience positive: As always, wonderful, prompt communication. I can always place my order confident that the arrangement will arrive well-designed and beautifully fresh. I appreciate the open communication...when I order, I am made aware of what to expect, prior to and after delivery and what the recipient can expect. I have never been disappointed in even the smallest way.
Thank you Val! Was nice to finally meet you in person!! Sheila
Expérience fantastique: Very happy with the service and product. Valley Flowers kept me informed and the recipient of the flower delivery was very happy with the flowers. Win-Win! thank you Valley Flowers I’d recommend using them.
Expérience fantastique: I called this morning asking about some harder to find flowers (Proteas or pin cushions). These flowers are native to South Africa, where my wife is from. Within 4 hours a beautiful bouquet was delivered to my workplace. Very pleased with the flowers and service! Very reasonably priced as well
Expérience fantastique: Showed up on a Saturday of Mother's Day wknd with low expectations as it was the day before Mother's Day. Their staff was literally on a lunch break and stopped to help me pick out two arrangements. I was in and out in under 5 minutes and those flowers are still blooming and going strong almost two weeks later. I've been a customer here for years and always very impressed with not just their quality of product but price and customer service! Would highly recommend checking them out. Keep it up Valley Flowers!
Expérience fantastique: The service Valley Florist provided was fabulous! Very responsive and easy to coordinate the delivery via email. The flowers delivered were beautiful and the recipient was very pleased. Thank you :)
Expérience fantastique: The best in Winnipeg. So pleased with my experience with Valley Flowers.
Expérience fantastique: Sent flowers to friend for retirement. Arrangement was stunning. A bit pricier than some other options, but worth it. Arrangement had higher end blooms and were very fresh.
Expérience négative: Unfortunately I did not have a good experience with Valley Florist. The service was really unfriendly. They were short, rude and seemed exasperated by my questions. Will not be using this florist in future.
Expérience fantastique: Ordering the flowers and and organising the delivery was really easy. My mum loved the arrangement. Thank you.
Expérience fantastique: Our mom got the flowers after a call and was very excited, she loves them and so reasonable!
Expérience fantastique: Always delivers beautiful flowers I really appreciate the excellent communication every step of the way! Thank-you
Expérience fantastique: Very good service. Will definitely use them again. And bonus they are local.
Expérience fantastique: Store was out of white roses but called and confirmed any changes begore going forward. Delivered promptly. Great servuce
Expérience fantastique: I have ordered flowers twice from Valley Florist and both times, the customer service was excellent, the communication was stellar and the flowers were absolutely beautiful. Highly recommend!
Expérience fantastique: Friend loved the floral arrangement! The communication with the company was fluid and effortless. Delivery person was lovely as well. Will be ordering more from here and telling everyone to order from here as well!
Expérience fantastique: So impressed with the speedy fulfilment of my order and the delivery which was within an hour of my ordering them. My recipient says they are lovely. Thanks for your courteous and speedy service.
Expérience fantastique: The person I sent the flowers to called to say she knows people don't see the flowers that are sent when they order on line, so she wanted to let me know the flowers she received were beautiful! Thank you for making her birthday special!
Expérience fantastique: They delivered quickly during a busy time (Valentine's Day). The website had useful details which helped me choose which company to go with.
Expérience fantastique: Wow! Amazing customer service, fast delivery, and gorgeous flowers! Will be using them again without hesitation!!
Expérience fantastique: Valley Flowers went above and beyond creating a beautiful graveside arrangement for us on short notice under the extreme pressure of Valentine's Day 2024.
Expérience fantastique: Valley Flowers was fantastic as a service. They delivered exactly what I asked for and my partner was absolutely thrilled about the flowers. Thank you!
Expérience négative: Supported this shop all through covid, going out of my way paying more to show support, tipping graciously when picking up. Every year for 20 years I purchase my wife a single star gazer lily in a small glass bowl. I’ve stood there while it’s done. I takes less than 5 mins to do. Was told this year they had no “room”. Customer service just isn’t what it used to be. Will never spend a single cent in this business again.
Hi Phil, We have appreciated your support over the years and have always provided you with excellent customer service, which is why we send out reminders to all our clients to encourage them to order in advance so we can accommodate their custom requests. However, you chose to wait to the last minute and call the morning of Valentines Day. As I recall, you came to me years ago because another florist had "disappointed" you. As with that florist and Valley Flowers, ALL our clients are important and we will not compromise the service given to those that ordered in advance simply because you call and try to push your weight around. I certainly did not appreciate your harsh words to me on the phone, even though I tried to offer you a solution that we could accommodate. I wish you all the best in your search for yet another florist.
Expérience positive: I have used you several times to send flowers to my mom when in care home and this time to an old friend. Always been pleased with service and products.
Expérience fantastique: I ordered an arrangement for a friend who is ill and t he flowers were delivered the same day. The arrangement was beautiful. Thank for your help and assistance in designing the arrangement. Definitely will order again.
Expérience fantastique: Beautiful flowers.Very convenient. They have a great team and always deliver a great product. We will definitely use this service again! Highly recommended
Expérience fantastique: Great quality, service and value. The communication with Sheila was awesome and the arrangement delivery was done on time and professionally. I would highly recommend Valley Flowers for any occasion.
Expérience fantastique: Amazing amazing amazing service. Even with them being swamped they were able to take an order today, deliver it today and apparently (I haven't seen them yet as I sent them for funeral) they are gorgeous. Did I mention amazing service
Expérience fantastique: The person receiving the flowers loved them! They looked even more beautiful then I expected and i was super impressed with how quick they delivered! I will definitely be ordering again!
Expérience fantastique: I am very sincerely grateful to you for the work done. You delivered them on time, and did not wake up my girlfriend in the morning, thanks for that!
Expérience fantastique: The gift was recieved and described as "so-oo beautiful!" Thank you very much for making my friend happy. I will definitely recommend your store and I'll be contacting you again.
Expérience fantastique: It was a good experience with Valley Flowers. I did it all from my home in B.C. So convenient and really good communication from the shop. My cousin loved the arrangement I chose, which was hard because there is so much variety. I would used this service again.
Expérience fantastique: D + E Delightful Elegant floral designs.
Expérience négative: I ordered a “bright bouquet” for my friend after surgery and was disappointed when numerous flowers in the chosen bouquet were substituted. The stores policy on substituting flowers is hidden under the bouquet details, an area I neglected to double check. Not only was the bouquet dull and dreary with overwhelming amounts of sickening yellow, they included a card that was addressed to another client which read “Happy Birthday Mom”. After reaching out to what I assume was the owner or managers personal e-mail listed under contacts on their webpage and receiving no reply, I sent a second follow-up e-mail including the general store e-mail. A response was received quickly the second time but instead of working with an unhappy customer to keep their business I was told I should do a better job at reading their policies and stating if I want different substitutes. They also tried to blame lighting and photography for the dull look of the flowers, however I had also seen them in person. There was no proper customer service in regards to substituting multiple flowers (including brightness of flowers) or the incorrect card/note sent with the flowers which really was unprofessional. I do not suggest using this florist unless you physically go in and can double check your order before purchase. Extremely rude customer service!
Hello Britt,
Again, I am very sorry for the misprint on the enclosure card, we have mailed your friend a proper card without the misprint on it. It certainly was never my intention to be rude and apologize if my text came across as such. You stated you were very unhappy with a substitution we made, a yellow cremon for the yellow lily. As I mentioned to you, this substitution was very clearly stated on the arrangement description prior to you ordering. We always strive to be as clear and upfront with our substitutions. The other flowers and colors remained the same as shown in the image. It is unfortunate that the stated substitution was one of your least favorite flowers, however we were honest in our description which was available to you prior to you ordering.
Sincerely,
Sheila
Expérience fantastique: Third time of use and happy to say standards remain high and professional. So, very friendly and helpful, kept me well informed of the order progress and when the recipient delayed delivery, Valley Flowers adjusted smoothly. The recipient was delighted with the flowers and called me to say so. Good service, thank you. Ray Nye, Germany
Hello Ray,
Always our pleasure to serve. We appreciate you taking the time to give feedback!
We look forward to serving you again.
Sheila
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