Sweetheart Florist
Information about Sweetheart Florist
2022, Sydney
Opening hours
- sunday: 0h-24h
- monday: 0h-24h
- tuesday: 0h-24h
- wednesday: 0h-24h
- thursday: 0h-24h
- friday: 0h-24h
- saturday: 0h-24h
Welcome to Sweetheart Florist, where floral dreams come to life! Located in the heart of Bondi Junction, our dedicated team specializes in creating enchanting floral arrangements for every occasion. From funerals and sympathy to anniversaries and birthdays, our florists infuse passion and creativity into every petal.
As your trusted local florist, we take pride in offering a diverse selection of fresh flowers, ensuring your moments are adorned with the beauty of nature. Our commitment to excellence extends to our same day flower delivery service, ensuring your flowers arrive at their peak freshness. Explore our collection and let Sweetheart Florist add a touch of floral magic to your special moments.
Since 1983, this family-owned florist has been providing exceptional service across Sydney, including funeral wreaths, sympathy flowers, and hospital flower deliveries. We offer flower delivery seven days a week, with same-day delivery options, Sunday service, and 24-hour support, ensuring your heartfelt messages of love and support reach their destination timely, regardless of the occasion.
Our comment from Flowerspedia about Sweetheart Florist:
Sweetheart Florist is highly regarded for its exceptional customer service and stunning floral arrangements. Customers consistently praise the team, especially George, for going above and beyond to ensure every order is perfect. The business is known for:
- Outstanding Floral Quality: Many users have commented on the freshness and beauty of the flowers, with arrangements that frequently exceed expectations.
- Personalized Service: The staff are described as kind, accommodating, and incredibly responsive, often assisting clients with last-minute requests and special arrangements.
- Compassionate Care: During difficult times, such as funerals, customers have appreciated Sweetheart Florist's empathetic approach and thoughtful designs that honor loved ones beautifully.
- Prompt Delivery: The florist's ability to deliver flowers quickly, even on weekends and holidays, has been well received, making it a go-to for urgent needs.
- Custom Arrangements: Clients have enjoyed creating personalized bouquets and arrangements tailored to their specific needs, with many praising the staff's helpful guidance.
Sweetheart Florist is not just a business, but a cherished part of the community, constantly spreading joy through their floral creations. With a commitment to excellent service and quality, it is easy to see why they are highly recommended by their customers.
Sweetheart Florist: Reviews
Fantastic experience: The best. We ordered a last minute urgent order and George arranged the most beautiful bunch of red roses, added a card fix ed a typo and help us organise an Uber to get the flowers delivered within an hour. He stayed back after hours and was lovely on the phone. He made the biggest effort to make sure everything was sorted for us. We will definitely be using them again. So rare these days for people to make such a big effort.
Fantastic experience: I am from USA and I've been using this flower shop. I have a wonderful experience and the flowers are great.
Fantastic experience: I initially reserved what I believed to be a large flower arrangement for around 100 AUD. When I went to pick it up, the bouquet I received was much smaller than I expected. Later, it became clear that there had been a misunderstanding, as the arrangement was available in different sizes and I was given the smallest option. The size I originally had in mind actually costs about 2.5 times more than what I paid. At the time, I felt disappointed and confused about the situation. However, after sharing my experience, the owner personally contacted me to apologize. He was very professional, took responsibility for the misunderstanding, and offered to provide new flowers to properly make up for it. He also assured me that he would personally make sure I am better attended in the future. I truly appreciate the way the owner handled the situation afterward. His willingness to make things right shows that he genuinely cares about his customers and the reputation of his business. Based on this follow-up, I believe they are committed to providing a much better experience.
Fantastic experience: Great experience with Sweetheart florist. Ordered a bouquet to be delivered for valentines day. Great customer service, was delivered on time and looked amazing. Definitely recommend to anyone looking to send flowers
Fantastic experience: Purchased a gift that didn’t pull threw from another company so had to purchase something last minute and he didn’t have anyone to deliver so he delivered it personally to me with some extra roses , couldn’t recommend more
Fantastic experience: They are fantastic. I emailed them to help more organised a surprise pick up for my partnered who'd just moved to Sydney and they made the entire process super easy and responded really quickly!
Fantastic experience: I bought roses for Valentine’s Day from these guys and they were amazing! Very well priced after checking a few websites and delivered same day on their busiest day of the year, a great family run business
Fantastic experience: Sweetheart florists arranged the chapel flowers for my late brother’s were so beautiful . I highly recommend them . Helen C
Fantastic experience: Excellent service! Customer service through email is extremely fast and the flowers were AMAZING! Thank you!
Fantastic experience: Highly recommend this family owned florist. They went above and beyond and came in on a public holiday to put together a gorgeous last minute funeral arrangement. The pricing was very reasonable and went well above my expectations. I wouldn't go anywhere else anymore.
Fantastic experience: A huge thank you to George for all his help! I asked for a lovely Christmas bouquet for my family living in Bondi Junction and what they received was so much more... a work of art really! Such a wonderful family business who truly cares for their customers and the whole community.
Fantastic experience: Incredibly friendly, prompt and efficient customer service who arranged a set of beautiful sympathy bouquets at short notice. A wonderful local family business
Fantastic experience: Absolutely stunning flower arrangements George and the team made for my father in laws funeral. It was a very sad day with family and friends mourning our loss however it didn't stop all those in attendance complementing how beautiful the flower arrangements made by Sweetheart Florist. I highly recommend George and the team if you want amazing flower arrangements for any occasion. Thank you again!
Fantastic experience: The wreath arrangements George and his team at Sweetheart florists designed for us were absolutely beautiful, exactly as the photos on their website. The sensitivity shown to us at this time of grief was overwhelming and heartfelt. The wreaths lit up the church and my late aunties grave, with colour, beauty and love. Thankyou George and Sweetheart florists.
Fantastic experience: Really lovely florist, made me a gorgeous bunch of flowers on the spot. Would definitely return, have already gotten a number of compliments from people passing by on the lovely bouquet
Fantastic experience: We were sincerely grateful, from the bottom of our hearts, for the beautiful flowers George, Deb and the family created for us to decorate the church for a memorial service. The care, time, thought and compassion they showed to our family throughout the process, made a very difficult time, just a little easier. Their whole team were responsive, caring and understanding towards our needs and requests, delivered exactly on time, and assisted above and beyond with set up to ensure everything looked just right on the day. Thank you again from our whole family.
Fantastic experience: Outstanding flowers!!! This is the third time I have used Sweetheart Florist for a birthday arrangement for my daughter. As I live in the USA it is awesome to know that I can depend on this lovely local business to provide excellent blooms and customer service to match. This bouquet was truly breathtaking, my daughter was utterly delighted with it. Thank you :)
Fantastic experience: I had such a great experience at this florist. The staff were friendly and knowledgeable. The arrangement I ordered was beautifully put together with fresh, vibrant flowers that exceeded my expectations. Highly recommend this place if you’re looking for quality and great service!
Fantastic experience: I placed an order over the phone after hours on Wednesday evening, and they delivered a beautiful funeral wreath before 10am Friday, complete with a custom ribbon and stand. The arrangement was elegant and thoughtfully done, and their service was incredibly prompt and compassionate. I truly appreciated their care during a difficult time. Thanks George and Family
Fantastic experience: George created a beautiful casket arrangement. With a quick phone call at a pretty difficult time he was able to tap into exactly what we wanted. Highly recommend. Quick delivery. Reasonable prices.
Fantastic experience: I recently ordered funeral flowers from this florist for a service I was unable to attend, and I could not be more grateful for the care they put into their work. The arrangement was absolutely beautiful—elegant, fresh, and respectful. Being far away during such an emotional time was difficult, but the florist was very quick to respond to my queries, accommodated my delivery changes, and confirmed the delivery to the church. I would like to thank them for helping me honour a loved one when I couldn’t be there in person. This was my first time ordering from them, and I was impressed. I’d recommend them without hesitation.
Fantastic experience: The best florist I have been to. Service was incredible and fast. They had a wide range of flowers for great prices. Very informative and accomodating staff that helped with your needs. 10/10.
Fantastic experience: Thank you to the team at Sweetheart Florist for making the most beautiful arrangement for the funeral of a very special little girl. They were exactly what I was hoping for, vibrant and beautiful! You did a wonderful job, thank you so much.
Fantastic experience: Absolutely Beautiful! Flowers, Tom was great in reassuring me! That everything will be Perfect and it was!! Thanks so much! To all the team!
Fantastic experience: Highly recommend Sweetheart florist for any short notice arrangements like us. What a wonderful service over the phone with no problems. Our family sent us a beautiful photo of a wreath that Sweetheart florist organised for my family overseas . Thanks again
Fantastic experience: Very last minute flowers needed and spoke to these guys (tia specifically), what an amazing service on a Saturday evening 100% recommend genuine people running a genuine service , these guys are your go to florists
Fantastic experience: A very big shout out to sweetheart florist! Genuinely the greatest team, with kindest hearts and souls that deserves every blessing that comes their way! I ordered a very last second bouquet of flowers for my girlfriend’s graduation and they definitely went above and beyond to not only deliver a beautiful set of flowers but to get it to me on time, and in a tricky location to hand it to her! I would highly recommend sweetheart florist, and I sincerely thank them for their efforts!
Fantastic experience: Excellent service. I called on the morning of the funeral and Tom arranged for the flowers to be prepared and delivered before 12 noon on the same day. The wreath was beautiful with no compromise on the quality. Thank you Sweetheart Florist.
Fantastic experience: Never fails to impress and always meets my needs. Have used this florist many times and they are easy to deal with, reliable and have always made beautiful arrangements. Highly recommend them!
Fantastic experience: George went above and beyond for a beautiful arrangement delivered on a Sunday at the time needed. Fantastic, personal, homely service
Fantastic experience: I completely forgot to get a corsage for my son to give to his girlfriend for her formal — safe to say, I was in big trouble! I called everywhere until I finally reached Sweetheart Florists. I said, “I’m desperate, you have to help me!” and explained my situation (and how much trouble I was in). The man who answered was an absolute legend — calm, kind, and said, “No trouble, I’ll make one right now.” Thank you so much — you honestly saved the day! You’re amazing and so accommodating.
Fantastic experience: Huge thank you to George for making my flower buying experience so fab!! We ordered two large arrangements plus a wedding bouquet. George went above and beyond to order in special roses I had wanted. The arrangements were HUGE and beautiful !! Absolutely stunning. 100/10! Loved everything about it.
Fantastic experience: I’ve been consistently impressed with this Sweetheart Florists. Their customer service is outstanding – the team is friendly, helpful, and always goes the extra mile to make sure everything is perfect. The flower arrangements themselves are absolutely beautiful, with fresh blooms and thoughtful designs that always exceed my expectations. Whether for a special occasion or just because, they never disappoint. Highly recommend!
Fantastic experience: Highly recommend sweethearts florist. Thankyou so much for the amazing wreaths you did for our grandfathers funeral just recently.Beyond our expections. They were absolutely beautiful. So helpful and understanding and reasonably priced. I will definitely be a customer for life and be recommending you to anyone and everyone. I can’t thankyou enough.
Fantastic experience: After calling several stores looking specifically for Peonies, George was the only one that was able to source them from New Zealand. His customer service and pricing was great and I won’t be going anywhere else from now on.
Positive experience: Lovely place, definitely recommend for any time you want to organise a delivery for flowers. Service was great.
Fantastic experience: Excellent customer service and beautiful wreath with freshest flowers, highly recommend this florist, the wreath I ordered was lovely.
Fantastic experience: I ordered roses and was absolutely blown away by how stunning they were! Each bloom was big, fresh, vibrant, and beautifully arranged, you could tell real care went into the presentation. The scent filled the entire room, and the red colours were even more beautiful in person!! Thank you so so much, I’ll definitely be back for all future occasions. Highly recommend for anyone who loves flowers and thoughtful service xxx
Fantastic experience: The most amazing florist in Sydney, I ordered late in the day as I forgot a friends birthday, after googling I found Sweetheart Florist, they delivered within in 2 hours the flowers were absolutely amazing! Highly recommended. Also family run so it feels good to support a family business too
Fantastic experience: Customer service is phenomenal. Called and asked to order a bouquet at 8:30pm and needed it the night of and they were able to proceed and deliver me my finished bouquet which was very generous in size by 10pm. Absolutely amazing! :)
Fantastic experience: The staff was really friendly and sweet, and they made a beautiful bouquet for my sisters graduation
Fantastic experience: I can't recommend sweetheart flowers enough. I bought a wreath for my friend's mother's funeral. Everyone commented on how amazing the flowers looked, bringing my friend to tears seeing the arrangement, from start to finish, i got the best treatment. You can't go past these guys for flowers.
Fantastic experience: I ordered the White Rose Heart (Extravagant Upsize) on behalf of the Family for the funeral of our Aunty - it was absolutely Beautiful. Best funeral flowers ordered to date. Even my sister from Queensland who watched the funeral on line complimented me on the choice - they were absolutely Beautiful Thank you Sweetheat Florist. Highly recommended Lyn de Kauwe West Pennant Hills
Fantastic experience: I walked in wanting to buy a dried flower bouquet. The owner kindly suggested to me that I could make my own, as I could even do multiple this way and do my own mix and match. He patiently took his time advising me on my design idea. Honestly, he made this whole process super easy. Thank you so much for all the help and giving me the confidence to just give it a go. I made my own bouquet now from what I bought in the store, even though it is a simple design, I am very proud ☺️. Now it makes me even happier to look at them, knowing I can switch it up anytime.
Fantastic experience: The most reliable and amazing florist in sydney offered and delivered on same day delivery after another florist let me down. Highly recommended, the tulips are 10/10
Fantastic experience: The best florist I have ever ordered from! Ordered a butterfly basket a little late & George was beyond AMAZING with the kindness he showed and delivered on! Definitely went out of his way for this one and it's much appreciated. The flowers and arrangement are completely breathtaking, still in awe. She loved them so much we can't stop staring at them!! Definitely recommend to everyone! THANK YOU again!
Fantastic experience: I called around different florists as we wanted flowers for my brothers funeral and had a tight budget. I stumbled across sweetheart florist and spoke to Debbie. I immediately felt their heartfelt and kind service. And the fact they listened to all my requests, I truly felt that choosing this florist was the right decision. I highly recommend them. Thank you again. The flowers were beyond our expectation and beautiful.
Fantastic experience: Recently ordered flowers for a funeral. Rang the phone number so I could speak with a human. The lady was lovely, knowledgeable, funny and very helpful. Will be using this florist as my go to from now on. Flowers were beautiful and delivered on time. Also received a lovely email sending condolences. It's the small things that make a family business amazing.
Fantastic experience: I ordered roses through the website and the process couldn’t have been easier. Within minutes I received an email from George, who was incredibly helpful. I expected delivery would take at least a day, but to my surprise the flowers were printed with a card, arranged beautifully, and arrived within an hour and a half!!!!!! The roses themselves were immaculate — healthy, symmetrical, wonderfully fragrant, and some of the nicest I’ve ever seen. The presentation was outstanding, and the delivery driver was fantastic. The service truly exceeded expectations. If 10 stars is the limit, this deserves 11 or 12. Phenomenal customer service, phenomenal flowers, phenomenal experience. Thank you, George — I’ll definitely be recommending and using your services again.
Fantastic experience: Amazing florist service — outstanding in quality, responsiveness, and warmth. I had to quickly organise a funeral wreath for my wife’s family in Sydney, and being based outside Australia I wasn’t sure how things would go. Matilde answered my call and patiently guided me through all the requirements (including a specific colour scheme and a personalised ribbon with name and message), offering thoughtful suggestions along the way. I then confirmed everything by email, and she took care of the rest — including same-day delivery. The wreath looked beautiful, and the family were deeply touched. First-class service in action — thank you, Matilde and team!
Fantastic experience: Ordered a Eternity arrangement for Funeral and it was absolutely Beautiful. The process from ordering to delivering was easy and the ladies were so accommodating when I added on extras. Definitely recommend.
Fantastic experience: We ordered a Native flower wreath. The service and wreath was amazing. They were delivered before we arrived. I highly recommend this Florist. I am so very grateful for all you help, service and beautiful flowers. Thank you very to you bussiness.
Fantastic experience: I engaged Sweetheart florist for both my late uncle's funeral and a birthday arrangement, and the exceptional quality of the flowers and service left a lasting impression. I highly recommend them.
Fantastic experience: We recently ordered flowers for a family funeral from Sweetheart Florist in Bondi Junction, and I cannot speak highly enough of the exceptional service we received from Debbie, Matilda, and Tia. From the very beginning, Debbie was incredibly helpful, knowledgeable, and compassionate. She offered thoughtful guidance with the utmost professionalism while remaining extremely polite and genuinely kind throughout what was a very emotional time for our family. ️ Debbie was also very understanding and supportive, and kindly shared her own personal experiences with family funerals, especially when it came to the coordination and delivery of flowers to both the church and the cemetery. Her advice gave us great peace of mind, and it was clear we were in caring, capable hands. We chose the Garden of Eden Heart arrangement with elegant white flowers and green stems, and it was stunning beautifully designed and exactly what we envisioned. We had also selected a white ribbon with gold writing for the tribute message, and I asked if the ribbon could be placed diagonally from the top left corner of the heart down to the bottom tip, rather than the standard centred placement. Debbie and team were more than happy to accommodate this special request, and it was done beautifully Debbie also kindly included complimentary delivery to the church, as well as complimentary hire of the stand. We were assured that the stand would be picked up by their courier within 24 hours after the service, which was such a relief knowing nothing was left pending or to be followed up later. On the day, the only thing you want to focus on is the occasion and your loved one, without any extra worries. ⛪️ Another standout was the quality and longevity of the flowers. Debbie explained that their arrangements are placed in water-soaked floral foam to keep them fresh for up to a week or longer. This was so important to us, especially after speaking with another florist who said their flowers would only last the day. When you're investing in something so meaningful, it's incredibly reassuring to know it will last and continue to look beautiful. ️ We were truly impressed and have already recommended Sweetheart Florist to our family and friends. If you're seeking flowers for a meaningful occasion, we strongly encourage you to contact them before calling just any florist. Their kindness, experience, professionalism, and attention to detail make all the difference. A heartfelt thank you to Debbie, Matilda, Tia, and the entire Sweetheart Florist crew They have been around for quite many years, and once you place an order and experience their exceptional service for yourself or a loved one, you’ll instantly understand why This is a 5+ star rating from us ⭐⭐⭐⭐⭐ Highly recommended
Fantastic experience: Fantastic service from Sweetheart Florist. I've used them on numerous occasions, the flowers are beautiful and they always go above and beyond to deliver as requested. I'm in the UK, my family are in Sydney, so the great communication is particularly appreciated. Very highly recommend you use them!
Fantastic experience: If I could give this company 10 stars I would as I have ordered flowers from this company on many occasions as they always do an amazing job. I ordered a heart shaped flower arrangement for my beautiful mother's funeral yesterday and Tia recommended that I have the flowers delivered direct to Pinegrove rather than to my home and to put the flowers on a stand which I did and which saved me a lot of time and hassle. The flowers and the presentation of the flowers at Mum's funeral was exceptional. Thank you Tia and to the Team for your excellent work and the service you provided to me - very outstanding as always. Since finding this company I will only buy my flowers from this company and I highly recommend this company as the prices are reasonable, the staff are always very helpful, they deliver on time and they do an exceptional presentation and job. Thank you again Tia and Team - I will be back.
Fantastic experience: I want say a huge thank you to this amazing couple and their business. They went out there way to supply the amazing Roses for my best girl friend mother funeral. A company that I would recommend percent. THANKYOU again xx
Fantastic experience: Sweetheart Florist provided absolutely amazing service! The owner genuinely went above and beyond to make sure everything was perfect. The flowers were stunning and fresh, and the whole experience was seamless from start to finish, thank you!
Fantastic experience: I desperately needed a bunch of roses delivered on a Sunday. And let me tell you Sweerheart Florist came through for me to impress my now beautiful girlfriend. Excellent communication, service and delivery. If there were more stars to give i would. Excellent business guys..Dave
Fantastic experience: Had the easiest experience designing my graduation bouquet with Debbie! She was so patient and I loved how my flowers turned out
Fantastic experience: It was my first time ordering a flower wreath for a friend of mine who had recently passed away and Sweetheart Florist did not just only execute the arrangements of the wreath, but they handled my request with great care and love. Thank you again!
Fantastic experience: We are eternally grateful to George and the team at Sweetheart florist. Their care and empathy helped make a very sad time beautiful. Their funeral flower wreath is the best we’ve ever seen as it was made with love. Thank you so much ⭐️⭐️⭐️⭐️⭐️
Fantastic experience: Loveliest people and beautiful flowers!! I called two days before Anzac Day looking for a wreath and they were so helpful and fast! The quality is fantastic and I would definitely go back!
Fantastic experience: A huge thank you to George and the entire team at Sweetheart Florist. From the first interaction, George and the team were very helpful and understanding of the task at hand, and made the process a smooth one. Could not recommended Sweetheart Florist enough! Thanks again.
Fantastic experience: I recently ordered flowers from Sweetheart Florist and I couldn’t be more impressed with their service! The arrangements were absolutely stunning, with each bloom fresh, vibrant, and beautifully arranged. The attention to detail was evident in every aspect, from the selection of flowers to the elegant presentation. The customer service great, ensuring that my order was handled with care and delivered promptly. I loved the unique designs and the quality of the flowers—they truly exceeded my expectations. I highly recommend Sweetheart Florist to anyone looking for top-notch floral arrangements!
Fantastic experience: These guys are amazing and they deserve every little bit of success and support. They’re like a great little secret that needs to be let loose - people need to know about them. My friend’s mum had passed away and I was looking for a same day delivery on a Sunday. Looked everywhere-then I came across SWEETHEART FLORIST. They arrived on time , early in the afternoon, same day as I ordered them. And my friend who received them said they were absolutely beautiful. So Thankyou - for the perfect quality and great fast service. I’ll definitely be coming back again.
Fantastic experience: George recently arranged the flowers for my beautiful dads funeral. Nothing was a bother, he kept me informed of the progress in the days leading up to the service and I arrived on the day to the most beautiful flowers exactly as discussed with George. Thank you ❤️
Fantastic experience: Amazing service and attention to detail. Beautiful fresh flowers made custom to what we wanted. George was extremely friendly and helpful! Cannot recommend enough and will definately use them in future again! Well done!
Fantastic experience: The owner of Sweetheart Florist was an absolute pleasure to deal with. He accommodated my order wonderfully, and prepared a beautiful Peace Lilly plant, accompanied by chocolates, which were very well received. Thank you!
Fantastic experience: I received this absolutely glorious flower arrangement from my husband this week. The flowers are amazing, the quality, the fragrance, the arrangement wow wow wow filled the room with beautiful floral fragrances. Many people admired your arrangement. It is just stunning. Each flower is just gorgeous and fresh. I would recommend everyone to get their flowers from you. Thank you so much.
Fantastic experience: Thank you sweetheart florist for the amazing wreath! Everybody says it is beautiful!
Fantastic experience: Amazing customer service and beautiful flowers. My partner arranged to have flowers delivered to me after hours and George took care of everything. I absolutely recommend this florist. The best flowers I have ever received.
Fantastic experience: Great Florist definitely would recommend to everyone looking at same day deliveries and their flowers are gorgeous my girlfriend was super happy. I ordered flowers in the late afternoon and they were still able to deliver it in 1-2 hours. Flowers are super nice and they even helped me with storing the flowers by providing a bucket, keeping them at a cool temperature etc, so much appreciated and all love to these guys. If ur looking to get flowers, get them from these guys 10/10 service and products.
Fantastic experience: Received the most beautiful bouquet of red roses & tulips on valentine's day from this amazing florist! They were fresh, put together well & wrapped beautifully! Highly recommended! Thanks Sweetheart Florist
Fantastic experience: I received the most amazing roses from this florist on Valentine’s Day, they were stunning and the red was so vibrant. I highly recommend this florist to any lovers looking to make their partners happy.
Fantastic experience: George was an absolute pleasure to deal with. Sorted us out with 100 roses for Valentine's day. Website easy to order from and roses were delivered first thing in the morning. My new go to florist.
Fantastic experience: The team were so kind and helpful, they have a beautiful selection of flowers and plants at extremely fair prices. I ordered a custom bouquet for my boyfriend on Valentine’s Day and it came exactly how I wanted it. Best florist in Sydney!!!!
Negative experience: I went this morning because I wanted to get flowers for a friend and I was shocked by the attitude of one of the employees. I have never ever had such a rude interaction, anywhere. First of all, the way he greeted me was more like a drug dealer than a flower salesperson: "Oy, can I help?" - That's how he addressed me. Then he asked me my budget and didn't even let me finish my sentence before he laughed in my face. Disgusting customer service. I will never go back. To reply to your response: What are you taking about? Your response is so irrelevant and out of proportion... Where did I talk about his skin colour or background? I talked about the way he addressed me and his attitude that was very inappropriate, mostly for a flower shop. I'm an immigrant myself so how can I be racist??? Rude people are everywhere and are not based on their skin colour. I get it he's a family member but maybe you should be worried about the image that reflects on your family business and teach everyone to be respectful. If you think that's ok to make fun of a customer because I can't afford a $100 bouquet, well that's your way to run a business...
Update: FYI just because you edit a review doesnt take away what was originally posted and online for 4 hours before you realised what you wrote, panicked and edited it. I will be taking this matter further in a civil matter. Racism and discrimination is NOT welcome and you should educate yourself on racism, discrimination and defamation law.
Its all well to leave a review im sorry that this was your experience at our family run business, but when you are racist and discriminate against an employee of mine based on his appearance i will not tolerate. Why did you assume he was a drug dealer? because his skin colour or appearance was different to yours? I have screen shotted your review and i have the camera footage and audio and visual of your interaction (which i may add is less dramatic then what you are claiming). My Employee has read your review and is extremely distressed and will be contacting his own lawyers as to next steps of your racial profiling and discrimination.
If this review is not deleted by COB today, i will also be taking the matter further through my own lawyers for defamation of our family run business and your assertions. FYI your personal data from google can be subpoena'd by the Australian Justice System. Please note you are also BANNED FOR LIFE from our store, RACISM and DISCRIMINATION is NOT welcome in our store.
Fantastic experience: The flowers are so fresh and of the highest quality. The staff are extremely friendly when I was ordering flowers for my mum. Might I add the delivery service was excellent also, came right on time. Thank you Sweetheart, definitely my new go to florist. Highly recommend to everyone!!!!
Fantastic experience: Really appreciate it for fresh and beautiful flowers. These flowers definitely made my friend's mum very very happy in heaven. Thank you so much
Negative experience: Horrible experience, Will not deal with these unprofessional people again!!!!! Ordered flowers for a birthday the day before. Gave them the address, it was extra for delivery as we lived outside the delivery area. We paid for it, not a problem. The next day “@ 4pm” we receive a phone call saying that the flowers won’t be delivered that day unless we pay an extra fee due to tolls, or they will be delivered the next day. After continuous arguing stating we have already paid, these people would not budge!!! Very very unprofessional Absolutely disgraceful, never again!!!!!
Fantastic experience: A beautiful fresh flower garland we ordered for a celebration of life. Highly recommended. Gorgeous fresh flowers!
Fantastic experience: Sweetheart Florist supplied my wedding bouquet, button holes & cake flowers. The staff were so helpful & nothing was ever too much hassle. Thank you so much for making the flowers perfectly, they were beautiful.
Fantastic experience: Thanks again for accommodating for same day delivery after the passing of a loved one ❤️ the flowers look lovely and service was fantastic highly recommended!
Fantastic experience: The flowers were beautiful and the workers were lovely. Everything was done exceptionally and professionally. I highly recommend this business
Fantastic experience: George, huge thank you for delivering what is hands down the most grand Christmas tree we have seen. And thank you for the Xmas cheer - kids are convinced you’re Santa’s helper and are delighted to see you each year. Merry Christmas!
Fantastic experience: A HUGE thank you to George and everyone at Sweetheart Florist for making our wedding look so beautiful with all of the stunning flowers - for our ceremony, table arrangements, bouquets and button holes. We had so many comments from guests asking where they were from. We left the creativity and styling to George and what was delivered was beyond our expectations. We also wanted very specific green and purple colours and I know they put in extra effort to source us the perfect colours. The flowers also lasted for weeks after the wedding. I’d highly recommend their floral services for weddings and all functions. Thank you so much George and team!!
Fantastic experience: I ordered flowers not realizing that I had missed the cut off for same day delivery. I had a conversation over the phone with the delivery driver and he confirmed this. I could have paid more for urgent delivery however I accepted that the flowers would be delivered the next day. Later that night, I found out that he actually needed up delivering the flowers that same night. I can’t express how appreciative my friends and I who ordered the flowers were for this. I extended my thanks over email and the man delivering the flowers replied saying that he could tell that they were intended for something important based off the message in the card. That kind of service is incredibly rare and so lovely. It was such an incredibly kind gesture. Thank you so much.
Fantastic experience: George from Sweetheart florist helped me arrange flowers for my Grandfathers funeral. Being such a difficult time for my family and I, George was empathetic and provided great customer service. The flower arrangements made were absolutely incredible and everyone was in awe. Thank you so much for making his service look beautiful!
Fantastic experience: Wonderful service, helped us through difficult times as we lost our bro in law & dad within weeks of each other. Highly recommended. Beautiful flower presentations.
Fantastic experience: Fantastic Christmas tree delivered so quickly from George & his team! We are so grateful and love our Christmas tree. It’s fresh and was delivered with 5 star service. So appreciative of the team’s work.
Fantastic experience: George did the most beautiful job on flowers for a recent funeral. He was compassionate and helpful during this painful time.
Fantastic experience: My mum absolutely loved the bunch of flowers i surprised her with on her birthday. I made a last-minute order online and had it delivered the next day. The team was extremely helpful with fulfilling my order. Mum also mentioned that the driver went above and beyond when handing over her flowers. Would definitely be using George and the team again. Thanks again
Fantastic experience: Great experience with this flower shop Custom service was amazing prices were reasonable and my partner loved the flower definitely be back
Fantastic experience: Such good service! Needed to send flowers from New zealand and the website was so easy to use, delivered fast and beautiful flowers
Fantastic experience: Amazing customer service. Made me an emergency bouquet very late at night on short notice! Highly recommend
Fantastic experience: Overall, I highly recommend Sweet heart florist for anyone looking for a reliable online flower delivery service. Their wide selection, excellent customer service, and commitment to quality make them a great choice for gifting flowers. I could make my order easily from Ireland.
Fantastic experience: I recently ordered a wreath from Sweetheart Florist for my grandma's funeral, and I cannot express how grateful I am for the incredible service and beautiful flowers they provided. The wreath was absolutely stunning and truly honored her memory in the most perfect way. The team at Sweetheart Florist is made up of some of the kindest and most compassionate people I've ever had the pleasure of dealing with during such a difficult time. They listened to my needs and went above and beyond to ensure that everything was perfect. A special shoutout to George, who was absolutely amazing! His attention to detail and dedication to making sure I received something even better than I expected truly made a difference. Thank you, Sweetheart Florist, for your exceptional service and beautiful arrangements. I highly recommend them to anyone in need of floral services. You won’t be disappointed!
Fantastic experience: Amazing service and so easy to deal with! Had the nicest and most appropriate flowers delivered to a memorial following the instructions I've given. They even called up to confirm the message I had written down, great attention to detail. Would order from them again for sure!
Fantastic experience: Thank you Dolla for your great service from the phone call of ordering the flower arrangement to the presentation of the arrangement. They were in fact better than the photo. Your friendly service and what you offer far exceeded my expectation. Thank you so very much....
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