Bloomex Toronto Flowers & Gift Baskets

Positive experience: Bloomex website was easy & great to order from. Easily found what I was looking for & the ability to upgrade the arrangements is nice. Not sure on quality yet as i haven't seen the product in real life; Only thing was i wasn't sure about adding the receipeint details after the payment process. would be better to have that added before as that seemed odd to me.

Negative experience: Worst company I have dealt with for flowers, I ordered flowers for my girlfriend specifically for International Women's day. Everything confirmed - early hours in the morning I got an email saying your delivery date has been changed to 2 days later! You have absolutely spoilt my day for me knowing that a special occasion relied on you for the gift that could not deliver on time. I contacted customer services and there is nothing they can do. I would never ever recommend you buy from this absolute shambles of a company. Thanks for spoiling the day!!!!

Negative experience: Third time I’ve ordered and third time the date was moved because it’s outside their local delivery area. They don’t tell you this until after the order has gone through and it’s too late to change where you are placing your order almost 24 hrs later. The flowers are beautiful but don’t count on delivery when you need it.

Negative experience: I ordered a Deluxe flower arrangement, and what I received was completely different from what was advertised on the website. The flowers were the wrong type, the wrong colour, and the arrangement had far fewer flowers than were shown in the picture. When I called customer service, their response was that “sometimes the picture on the website doesn’t exactly match what you receive.” That is absolutely unacceptable. If customers are paying for a specific arrangement—especially a Deluxe option—then the company should deliver something that actually resembles what was advertised. What they sent looked like a cheap substitute, not what I paid for. It honestly feels like a rip-off. Advertising one thing and delivering something completely different is misleading and very disappointing. I will not order from this florist again, and I strongly recommend others be careful before ordering. What you see on their website is clearly not what you get.

Negative experience: Paid over $100 plus delivery for a Valentine’s order from Bloomex and what arrived was unacceptable. The arrangement looked nothing like the photo on their website. Several flowers were already dead, the rest were wilted, the chocolate box was crushed, and the card arrived folded and damaged. I couldn’t even give it to my wife. Even worse — zero customer service. I’ve sent multiple emails and never received a single reply. For a company charging premium prices for special occasions, this level of quality and service is unacceptable.