ecostems Corktown

Fantastic experience: Great experience doing a DIY Vase Arrangement class. Would definitely recommend!

Negative experience: The staff here are very rude. I went to the store to buy a bouquet of flowers and the pre-made bouquets were smaller than I wanted. When I asked the staff if I could add a few other stems of a different flower, they said no, they didn’t have any extra stems - I was surprised they didn’t offer an alternative solution. I then decided to combine two of the pre-arranged bouquets they offered to make the arrangement more full! The people in the store seemed annoyed, and didn’t help to make the bouquet look at all presentable (I had told them the flowers were a gift). Before they wrapped it up, I had to step in and arrange the flowers myself. This is my second negative experience with the staff at this store after going in to purchase three bouquets a month ago. I wanted to give it a second chance, but this will be my last time purchasing flowers here.

Negative experience: Really disappointed with the bait and switch nature of this shop. I ordered a mixed bouquet with full sized roses online and received mini roses with one full sized rose. Apparently it's "too busy" for them to fix and I "ordered only an $85 bouquet and each rose is $9" ($96 after taxes) and I should have noted I want full sized roses when placing the order. Tragic service for a bouquet I was buying for my mother. Response to owner: the pictured bouquet showed calla lilies, the received bouquet had carnations (!!). As mentioned in the store I don't consider this a reasonable substitute. This was just one deficiency; when my mom opened the bouquet one of the stems was broken. But why would I bother bringing it to your attention, you obviously don't care. It's very convenient you think your staff was polite and you decided to make it sound like I was demanding an unreasonable resolution. Your reviews should show you how many people are complaining about your service, you should do something about it rather than be dismissive of people who have supported you through the years. Good luck to you.

Negative experience: Very expensive flowers that don't last more than two days. Reached out to management but they didn't care about repeat customers and didn't stand behind their product. Response: hello owner, the timeline in the details you have reviewed are incorrect and your response is as sloppy as the care you put into your bouquets. Your dismissive responses to customers unhappy with your shop say much about you. Of your ten most recent reviews, nine are negative! I had been a repeat customer for years and have really had it with your shop.

Negative experience: Extremely rude staff. They need to learn better manners and serve to their customers. The flowers are very expensive, so, at a minimum, good manners and a welcoming environment would be appreciated.