Kitchener Ontario Florist

Negative experience: Placed a order 5 days before needed asking for 12pm delivery. 3pm came called and told them they said another hr yet. When I told him they need to do better 4 hrs past is just not ok he offered to cancel order I said no I need the order at this point and he canceled anyway and hung up phone

Fantastic experience: Sue is truly the best! she is always able to get us exactly what we’d like to order and the flowers are always fresh! love u sue

Negative experience: I am embarrassed to show the sender photos of what I received. I’m sure they ordered something nice, but the “arrangement” that arrived was just hideous. This is just a shop with flowers. Not a florist.

Negative experience: First of all, no one contacted me after I placed the order. I actually had to call myself from another country just to find out what was going on with my delivery, which was very frustrating. Secondly, the order I received was not what I paid for. I ordered a floral arrangement in a teacup, but what was delivered was just a simple vase arrangement instead. Overall, the experience was very disappointing. The lack of communication and the incorrect order made this a poor experience, and I expected much better service.

Negative experience: I ordered a flower arrangement two days in advance as a birthday gift and provided clear delivery instructions, specifically requesting early delivery. Considering the shop advertises same-day delivery and opens at 7:00 AM, I reasonably expected the order could be delivered early in the morning. Unfortunately, that did not happen. Despite the delivery address being only about 12 minutes from the shop, the delivery took the entire day. The recipient was at home until 4:00 PM, yet the flowers were delivered only after she had already left. What was even more frustrating is that the delivery person knocked on a neighbor’s door instead of following the detailed instructions provided with the order, which suggests those instructions were not properly reviewed. Overall, this was a disappointing experience for what is a relatively expensive service. When you order flowers for a birthday, timing matters, and in this case the delivery completely missed the occasion. Unfortunately, this will be my first and last order with this florist.