Bloomex

Fantastic experience: Always a great experience. On time delivery and beautiful assortment of flowers

Negative experience: I ordered a sympathy arrangement for my mother in law. Yes I understand making concessions but what I received was ridiculous and embarrassing. Nothing like what I ordered and the cost? I can’t believe I paid for that. I used the customer service chat and got nowhere and emailed customer service with no reply. Never again.

Negative experience: EDIT: They have claimed they contacted me in the response below. Aside from the instance I mentioned in my original review where they provided no contact information, nobody has reached out to me. When I call the number for Winnipeg Bloomex it redirects me to the toll free line that I already called and got me nowhere. I found a Winnipeg phone number but it was disconnected. Make no mistake, they are not making any effort to rectify the situation. ——————— Save your money and order flowers elsewhere. This business feels like a complete scam. I am located in Ontario and placed an order for a bouquet of 20 Spring Tulips to be delivered as a sympathy bouquet for a friend. I specifically was looking for tulips as these were important and sentimental to the person receiving them. A few hours after placing the order, I receive an email that due to a shortage, my order would be fulfilled with “Designer’s Choice” bouquet. I understand shortages can happen but for an important event like this, I specifically needed tulips. I called customer service and was put on the phone with the most unhelpful representative who seemed to have no knowledge of any products or even how the company works. I first asked if they could let me know what flowers the order had been updated to include since it was no longer tulips. He had no idea and said he couldn’t tell me until it was delivered because it’s being packaged. I asked if I would be credited if the new flowers were of lesser value than my original purchase, he said “I don’t know it’s being packaged”. We went back and forth for what felt like forever. He was unable to provide any details or helpful information about this change in my order aside from “it’s being packaged”. I asked them to cancel and refund me because I didn’t purchase a “designers choice” bouquet and specifically needed to send tulips. Again, “we can’t it’s being packaged.” I asked if I could speak to a supervisor or manager about this and he said he had no manager and that they can’t cancel it. After even MORE back and forth on this I was abruptly put on hold for a while without any word as to what they were planning to do. After what felt like forever, someone comes back on the line and tells me the order has been cancelled. I ask if it will be refunded to my credit card and he says yes and then hangs up. A few more hours later, I receive an email from bloomex with no contact information for me to respond to, saying my order has been cancelled and my options are a store credit or change in delivery date/address/recipient. I reply to the email and tell them I do not want a credit but want a refund after the headache they’ve caused me. Later, I receive another email that “due to no response” they are issuing a store credit to be used “ on Tuesday-Friday delivery when ordered one day in advance prior to 3:30 PM”. This is completely unacceptable. You fail to fulfill my original order and update my order without confirming with me. Then you issue me a store credit instead of a refund for an issue YOU caused? I won’t even get into how the store credit can only be applied on a Tuesday-Friday delivery because it’s laughable. I’m done trying to deal with them because it’s clear nobody at this company takes anything seriously. I’ve ordered from Bloomex in the past and never had issues but I will NEVER order from here again after this. I now have to go take this up with my credit card because they couldn’t simply refund me for a service they failed to provide.

Negative experience: Ordered the super size anniversary bouquet for my parents. Flowers were wilted, looked nothing like what I ordered. Bloomex says this is within their policy and that they could offer $20 store credit.

Fantastic experience: Love Bloomex! So easy to order and have Delivery taken care of! Great to work with if any issues as well!