The Floral Spot Luton
We offer:
Fresh flowers
Funeral flowers
Gift hampers
Birthday decorations
Personalised balloons
Mugs
Birthday gifts
Perfume and Ouds
Umrah hampers & Balloons
Opening hours
- sunday: 10h-18:30
- monday: 10h-18:30
- tuesday: 10h-18:30
- wednesday: 10h-18:30
- thursday: 10h-18:30
- friday: 10h-18:30
- saturday: 10h-18:30
The Floral Spot Luton: Reviews
Fantastic experience: They do a very good job, the people are very nice and you don't have to worry about the many bad comments, there are just people with bad tempers, go there and you won't be disappointed
Fantastic experience: The best quick and easy service.
Fantastic experience: Good pricing, quick delivery and quick response on WhatsApp. Very happy with the service
Fantastic experience: Wonderful and efficient customer service. My mum absolutely adored her bouquet of flowers. Everything was spot on! ☺️
Fantastic experience: Very impressed by the quality of service and professionalism in dealing with my request for flowers to be delivered for Mothers Day. Prices were very reasonable and affordable and the flower arrangement sent was stunning. I was delighted to receive a photo of them this morning in advance of delivery. I would highly recommend this florist!
Fantastic experience: Good customer service they look after the customers very well
Fantastic experience: Amazing flowers, best ever and really amazing customer service
Fantastic experience: Top Notch services, high quality flowers and very good customer service too highly recommend it. We use them a lot and we come from London just because of the level of service
Negative experience: I got gajras from here, for my Nikkah, they were the flimsy, it’s unbelievable! A bit of string holing it together, then to add insult to injury these weren’t even packed properly just put on top of a bit of cardboard!
Fantastic experience: Amazing communication, really fast service and delivery!
Fantastic experience: very good service staff is very very nice and welcoming
Fantastic experience: I came to this shop last minute and the brother and the family was very hospitable. They sorted what I needed. Such a beautiful shop mashallah. Come down the floral spot to get your gifts baskets. Any celebration birthday, hajj and etc. they will cater ur needs.
Fantastic experience: Good Value of Money, fresh flowers and balloons with customised name and message were excellent. Reasonable prices, variety of gifts for different occasions. Friendly staff. Will definitely recommend 100%
Negative experience: I went their as I was going to fill up my balloons and they said we can’t do that I was so confused that they wouldn’t fill up my balloons and I have to buy only the number balloons in the wrong colour because they didn’t have the colour that I wanted which is reasonable but was annoying. When I got the balloons one on them was deflating by the time I got home. The party was really upsetting because of the situation with the balloons. Also the prices they charge for only the number balloons was absolutely ridiculous. If they were filling up my balloons I brought in then the price would’ve been reasonable. I do not recommend this place to anyone.
Negative experience: I would definitely not recommend this place to anyone. Prices are made up depending on the customer. What a rip off.
This is a totally false claim.
Firstly, what exactly did you buy from us? If you did purchase from our shop, please send us a photo of what you bought and your card transaction date/time so we can locate it on our system. You can send this to our WhatsApp: 07423586129.
Secondly, everything in our shop has fixed pricing. Our items are priced with labels and price tags and our pricing is clearly displayed. So please explain how we can “make up prices depending on the customer” when our prices are consistent and visible. We’ve been in this industry for a long time and we have genuinely never heard a claim like this before.
The only time a price can vary is for custom work such as bespoke bouquets or personalised designs, because the cost depends on the exact style, size and materials requested. This is always discussed and agreed before anything is made.
Also, it’s quite ironic that we received two negative reviews with the same surname posted around the same time. That does raise concern that this may be a targeted attempt to harm our business rather than a genuine review, especially with no proof of purchase provided.
If you do not provide evidence, we will consider this review as a false and harmful claim posted simply because you disagree with our prices, not because of any issue with our service.
Fantastic experience: Lovely brothers, make it easy to gift for any occasion. Definitely recommended.
Fantastic experience: Beautiful flowers, amazing customer relation.. Getting more because they flowers are quality.
Fantastic experience: Amazing customer service every time last minute order able to accommodate with a tight schedule and demand of the flower arrangement ribbon colours totally recommend for any Occassion birthdays/funeral
Fantastic experience: Good service and fresh flowers
Fantastic experience: Amazing customer service, beautiful flowers and they home delivery. Would highly recommend
Fantastic experience: Mashallah such a beautiful shop, got a gift for my wife and the brother there was such a good brother. Helped me out with all my needs and I will definitely be back here. May Allah give your business more barakah. Thank you so much
Fantastic experience: Nice service reasonable price great stuffs for birthday and anniversary
Fantastic experience: We really want to thank you for this amazing bouquet you made for us !! The bride was delighted and so were we !! Thank you for making this occasion so much more special !! The Floral Spot Luton truly delivers & are professional and kind !!!
Fantastic experience: Asad is phenomenal! Beautiful bouquets! I came to get a last minute wedding gift and he delivered! Best floral shop ever! Thank you so much
Fantastic experience: Best service ever
Fantastic experience: This floral shop has been my go-to destination for all things flowers. Every arrangement I’ve received has been stunning. The staff at Blooming Delights is incredibly friendly and take the time to help you choose the perfect flowers based on your preferences. The prices are reasonable for the quality you receive. I wholeheartedly recommend them to anyone looking for beautiful flowers and outstanding service.
Fantastic experience: The best florist ever! The gentleman who served me was so kind and helpful. They have an incredible variety of stunning flowers for every occasion. I bought some gorgeous roses for my mother’s birthday and couldn’t be happier! I’ll definitely be buying all my flowers and gift sets from here from now on.
Fantastic experience: Best flowers with best service
Fantastic experience: Very nice place
Fantastic experience: Amazing last minute delivery, highly recommend! Great customer service too.
Fantastic experience: Good customer service…..they do fresh flowers that match any occasion. I will definitely recommend.
Fantastic experience: 10/10 service on such short notice, nice and respectful and done a great job, family loved it. Would definitely recommend
Fantastic experience: Great service - really helpful in picking out a bouquet
Fantastic experience: Best
Fantastic experience: Excellent customer service and beautiful bouquets, garlands and Rose bracelets, I ordered these for my friends wedding and it came out perfect, it was also delivered on time and the request was tailored to the way I wanted, the brother was extremely patient with me, highly recommended.
Fantastic experience: The Floral spot is amazing, they have such an eye for detail. Very helpful with helping decide on the vision. Will continue to use them for any balloons or flowers needed. The best in luton
Fantastic experience: Lovely staff and a wide range of flowers. I highly recommend them. Thank you for such a pleasant experience.
Fantastic experience: Highly recommend. Friendly, helpful and provided high quality personalised service. Accomodating and flexible when needed flowers at short notice. JazakhAllah Khairun.
Fantastic experience: I recently purchased a gift set from this shop and was so impressed with the presentation and quality! The packaging was beautiful, wrapped with a golden ribbon, and every item inside felt so thoughtful and meaningful. It made the perfect gift, especially for a special occasion like Umrah. The mug, decorative pieces, and other items were all high-quality and very well put together. Excellent value for money and amazing service—I’ll definitely be coming back for more gifts in the future. Highly recommended!
Fantastic experience: Beautiful bouquet made by The Floral Spot Luton. Fresh, vibrant flowers arranged perfectly and a lovely message card included. Excellent service — highly recommend! ✨
Fantastic experience: Brilliant service
Fantastic experience: Really friendly and helpful. Flowers are stunning
Fantastic experience: Thankyou so much I know it was short notice but you are amazing and the quality and service was 10/10 and my cousin and his wife loved it definitely order again and will recommend ♥️
Fantastic experience: Amazing! Ordered same day for personalised balloon and flowers. Professional service and brilliant personalisation! Couldn’t recommend enough, will definitely be using again
Negative experience: Not helpful at all. Tried to make an order for my mums birthday but had a few specific requests so decided to call to see if they were possible. The man on the phone just wanted to rush me off, told me to just WhatsApp him a picture of what I want and hung up the phone before I had finished asking my questions. This left a sour taste in my mouth but he apologised for this on WhatsApp, claiming he thought I had finished as line went silent (nonsense by the way) but since since he apologised and I really need the flowers I thought I’d still proceed with the potential order. I then asked him if it would be possible to have them by Sunday to which he said he had to order the Kraft paper so he will let me know. Within this time, another florist told me she has the Kraft paper in stock and could do the flowers for me but I would have to collect them on Saturday as they are closed on Sunday. This isn’t possible for me. I then circled back round to the floral spot Luton who hadn’t yet got back to me, and his response was ‘just go with the other florist thank you’ . Once again, dismissive and not willing to help. I’m surprised these guys have any customers or as many 5 stars as they do Update - this review is in no way shape or form a ‘distortion’ of the truth. I did not go silent on the phone, I was talking and your representative hung up. It would be better to say the line went silent as I most definitely did not. Secondly, at no point was I told that the paper couldn’t be sourced in time. I expressed that the other florists service was an inconvenience and your reply was to just go ahead with them. You have copied and pasted the WhatsApp messages which clearly show this. Lastly, I don’t know what my phone being on no caller ID has to do with anything, I regularly use this calling setting for work. Overall, I stand by this customer service being absolutely awful and am truly surprised by the amount of positive reviews
We take our reviews extremely seriously and always welcome genuine feedback, but we cannot accept reviews that misrepresent the truth.
You first contacted us on No Caller ID asking for a bouquet wrapped in a brown paper. Despite unclear details on what sort of brown paper, we remained accommodating, providing a list of wrapping options we offer. When you continued to describe your request, we politely asked you to “send a picture on WhatsApp as I am quite confused on what exactly you want,” since visuals are essential to ensure we meet exact specifications.
Your call then went completely silent; assuming you had finished speaking, I proceeded by saying “thank you, bye”, then ended the call. Immediately afterward, you sent a WhatsApp message stating:
“However I didn’t appreciate being rushed off the phone as I wasn’t finished with my questions, so I will find another florist. Thanks.”
To which we replied with a sincere apology:
“I’m so sorry, I thought you finished talking as your call went completely silent. I did not mean to hang up. And yes, we can do this Kraft paper on order.”
From there, you continued to ask multiple specific questions over WhatsApp about the exact placement of foliage and gypsophilia, stating:
“Please could you let me know if it’s possible at the earliest convenience. There is another florist that can do it but I would have to collect on Saturday which isn’t ideal for me.”
We explained clearly that we needed to confirm with our supplier as we didn’t have the Kraft paper in stock, and updated you honestly when our supplier hadn’t yet responded:
“Hi sorry about the late reply I have not heard back from our suppliers, please proceed with the other florist. Thank you.”
At no point were we dismissive or unwilling to help. We communicated professionally, explained the need to check with suppliers, and were transparent about timing. We only suggested another florist because you expressed urgency and we did not want to risk letting you down.”
Updated Reply-We would like to set the record straight regarding this situation. From the very beginning of your conversation at 14:26, you yourself mentioned that you would “find another florist.” Despite that, we continued to answer your questions and apologised for the inconvenience. The conversation carried on until 14:47, at which point you followed up again saying that if we could not confirm, you would proceed with another florist. As we still had not received a response from our suppliers, and given that you were in a rush, we were honest and suggested you go ahead with another florist rather than leave you waiting unnecessarily.
To address your updated comments specifically:
On the matter of the phone call, our representative did not hang up. The line went silent, and if you were speaking but not heard, that is simply a call quality issue, not a deliberate action on our part.
Regarding the paper, we never stated it “couldn’t be sourced.” We explained that we were still waiting on replies from our suppliers.
On your point about inconvenience, the record clearly shows that you initially raised the option of using another florist. When we later suggested you go ahead, it was in line with your own words and our wish not to waste your time.
With respect to your use of no caller ID, while that may be your personal choice, our company operates on transparency. Anonymous calls pose risks for any business, but we still engaged with you and attempted to help.
What we find unfair is your remark about being ‘surprised’ at our positive reviews. These reflect the experiences of many customers who have been pleased with our service, and it would be wrong to overlook their feedback simply because your own experience was different.
We regret that you feel disappointed, but we stand firmly by the fact that we acted fairly, transparently, and with respect at every stage of our dealings with you.
Fantastic experience: Very beautiful flowers! They were delivered to my friend for her birthday! The bouquet was delivered with a beautiful balloon (a great choice by the seller)! I’m glad I used your services and I will be using only your flower shop from now on! Wonderful communication with the seller! Thank you
Fantastic experience: I’ve been coming to The Floral Spot regularly over the past year and they’ve never let me down. The staff are always friendly, helpful, and happy to make changes when needed. They’ve got a great range of gifts and flowers, whether it’s something last-minute or pre-ordered. Always a great experience, will definitely keep coming back.
Fantastic experience: I love the bouquets and decorations it was soo pretty
Fantastic experience: Great place
Fantastic experience: The Floral Spot truly knows how to create stunning arrangements. The flowers were fresh, beautifully put together, and lasted for days. You can tell there’s real talent and attention to detail behind their work. I’ll definitely be coming back for future orders!
Fantastic experience: I had a great experience with The Floral Spot! My order was delivered right on time, and the flowers were incredibly fresh and beautifully arranged. Everything looked just like the photos, if not better. I’ll definitely be ordering from them again!
Fantastic experience: Highly recommend this place! 5 treatment, highly responsive & despite high demand, incredibly fast work rate and delivery for my Mums Custom Bouquet You made a very special woman happy! Thank you very much to the Floral Spot
Fantastic experience: I was extremely happy with service, the communication was prompt and polite and the flowers were amazing. Thank you
Fantastic experience: Brought a bouquet of roses and they were very pretty. Service was also amazing, the staff were so helpful and helped me pick out the perfect bouquet. Very happy with both the service and quality of flowers!
Fantastic experience: Great service, quality products
Fantastic experience: Excellent Service, ordered at Midnight and was ready at 11am in the Morning. Great Communication and great service especially through this difficult time.
Fantastic experience: 10/10 would recommend, great service and prices.
Fantastic experience: They are good and friendly
Fantastic experience: They did an amazing job and also managed to customize Baloon and deliver same day ! Highly recommended
Fantastic experience: Never disappoint
Fantastic experience: Excellent service and very accomodating.
Fantastic experience: lovely customer service, they were able to accommodate me on such short notices with delivery included! would recommend them to anyone looking for the prettiest flower bouquets.
Fantastic experience: 5 star service. Ordered at 1pm ,delivered by 1.38pm, on valentines day...couldnt ask for a better service..completely met my expectations.Plus she loved the flowers,and said it smelled very good. Bless
Fantastic experience: Received my order in minutes ! I was shocked when my door bell went. I would recommend them to everyone
Fantastic experience: Amazing service and on time delivery.
Fantastic experience: Good variety of products
Fantastic experience: Best florist in Luton, My son Absolutely loved the wedding flowers for his wedding.
Fantastic experience: Wow, just the best customer service ive ever recived in my 50 years life. They went the extra mile, sending a video showcasing the available bouquets. In record time, the flowers arrived, surpassing all expectations. they turned my holiday stress into joy, and they've won my loyalty for future flower deliveries. Thank you, for being my Christmas saviors!
Fantastic experience: Excellent service provided. Very helpful when picking out the bouquet and personalised balloon I wanted. Extremely nice and friendly staff.
Fantastic experience: Amazing service - recommended! I needed to send flowers and note to a friend whose mother had passed. I called the number, was referred to a WhatsApp chat where I selected a bouquet, was given payment details and arranged delivery in just a few minutes. All comms super-clear, process was easy, job done. Thank you.
Fantastic experience: Good service
Fantastic experience: Perfect
Fantastic experience: bought hamper from here for my 1st anniversary; hubby loved it. Definitely would recommend. Amazing serivce and delivery on time .
Fantastic experience: Honestly the best florist to ever exist in luton! The most prettiest bouquet was made for my graduation and i honestly loved it so much it was exactly what i had asked for and it had also been delivered within such a short time of notice. The customer service alongside the staff is amazing. I have been a returning client whether that’s for flowers or gifts for any and every occasion!! This flower/gift shop is one of the best shops i have come across, also has one of the best quality flowers and the most beautiful gifts definitely worth the price!! I highly recommend this shop for any occasion whether that be weddings birthdays christmas eid you name it!! Will definitely be returning as per usual❤️❤️
Fantastic experience: Best florist to have ever been established. Made the most beautiful and perfect flower letters for my dads grave. The customer service is amazing from each and every one of their staff. Been back plenty of times for gifts, their flower garlands always exceed my needs the 1 to 1 conversation sidrah provides to listen and note the order is not something you find often. Moments ALWAYS give me better than I envision.
Fantastic experience: Visited today, nice shop with good service and prices
Fantastic experience: Amazing service, such beautiful and good quality things at a good price. Would recommend
Fantastic experience: Jzk so much for excellent customer service and providing beautiful flowers bouquet,
Fantastic experience: I payed a visit recently and really loved the shop, the customer service is really nice and friendly. They had fresh flowers and nice stuff. I would recommend this place to all of my friends and family for gifts and flowers for any kind of event. The way they make everything by hand really shows off hard work
Fantastic experience: Bought this beautiful hamper for my mum for mother's day. What can I say, she was astonished, I never really got he something nice for mother's day and now she was surprised and left in tears. Thank you so much for your excellent customer service and idyllic hamper design. This helped me improve my relationship with my mother.
Fantastic experience: I recently purchased some baloons. After my interaction with the company they came across like a good honest business. Highly recommended.
Fantastic experience: I needed gifts delivering today last minute, no one was able to do it but moments by trillionz actually saved the day for me. They made a really nice helium balloon for me with a chocolate bouquet and also got it delivered straight away to the delivery address. I bought it at a reasonable price, their not to cheap and not to expensive, their just right. I'm very happy with their service and i really appreciate them for doing it on the last minute. Thank You Guys
Fantastic experience: Lovely basket of chocolates and flowers- well presented and a beautiful gift very pleased
Fantastic experience: Fantastic. On time and on point. Would recommend always
Fantastic experience: I bought roses for my girl for our 1st anniversary; she loved it!!!! The roses were beautiful, big and fresh. The best shop to come and get a gift for your couple
Fantastic experience: One of the best shops I've ever been to. Great customer service, one of the best quality flowers I ever bought and nice price for the products. Definitely, coming back to this shop!!!!!
Fantastic experience: Amazing range of flower bouquets available everyday,the flowers are fresh and last a very long time.
Fantastic experience: I had been massively been let down by another florist on Christmas Eve who were due to deliver that day but just cancelled the order saying they didn’t have enough flowers! Ringing various places in a panic and basically being told “no chance at such short notice and especially on Christmas Eve” I’d almost given up hope. I rang Moments By Trillions expecting the same response and couldn’t believe it when I was told “absolutely no problem” Zunair could not have been more helpful. He took a video of the bouquets he had available and so I was able to see exactly what I was ordering. Within a very short time, the flowers had been delivered and they were amazing! I am so grateful to Zunair who really went above and beyond to help me in my situation. I was so upset when I was let down by the other company but Zunair totally saved the day. Will have absolutely no hesitation in ordering from Moments by Trillions for all my flower deliveries in the future. Thank you so much.
Fantastic experience: Ordered funeral flowers under very short notice,gave them 2 hrs notice they sorted everything out for me.the quality of the flowers and the reefs was amazing.Worth the price the staff makes you feel as if you are their family and they understand you needs. Deffo coming back soon
Negative experience: *DO NOT RECOMMEND* I ordered a flower garland from the female boss who agreed to do it for £20 for an agreed size. She was also nice enough to offer free delivery. When we came to collect it, the male boss gave us a really small flower garland that would fit a dog. He then offered to extend it by 3 flowers for an additional 50 quid! Male boss attitude was horrible and really rude. He knows that we're desperate for it and tried to take advantage of that fact. Good luck trying to run your business like that.
Fantastic experience: Great customer service, friendly staff and everything available for all occasions in one place
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