Flowers Nicole

Fantastic experience: You can depend on Nicole for fresh and beautiful flowers. This wonderful display has just arrived on my doorstep c/o Nicole and my daughter who lives in Canada.

Fantastic experience: With my train departing at 10:00 and me arriving to the station with 5 minutes to spare, Flowers Nicole managed to make up a lovely bouquet for Mother’s Day still leaving me time to find a nice seat on the train. Thank you!

Negative experience: Staff here are nice and understanding and I will add the basket is nice, but when a member of staff called to say some flowers had been arranged for delivery by someone for my mothers funeral (the day before mother's day) as we chatted I explained that we had not only lost my mum, but another very close family member only a week before too so it had been a difficult time all round. A few days later I thought if they are delivering anyway i would do my part for the environment and order ours from there too for delivery the same day, i spoke to the same member of staff and she said she would arrange for Nicole to call me, at 1st Nicole did offer condolences for the loss of my mother, but went on to reminded me in nearly every sentence that she was very busy because it would be mothers day week, i even said that's OK I completely understood and if she couldn't do the flowers then I would happily go elsewhere, I was only calling because I knew they would already be delivering, again she reminded me it was mothers day weekend and if we could collect that would be great, I explained I didn't want to, I really didn't want the extra job at this time, didn't want to add onto our list when we would have things to do that morning as it was, what with friends and family coming too, so she said i should collect the day before, when I said thinking out loud "well I guess I could, but really didn't want to" she just bamboozled me completely and ignored everything I said, I really have no idea how i ended up agreeing to collect, i let her walk all over me and over what i was saying as i was upset, but she took complete advantage! I know i could have cancelled, but the other flowers had been ordered which I'm guessing she now wasn't going to deliver, the whole thing made a difficult time very upsetting, I know its just flowers and in the great scheme of things it's something small, but no mention of the delivery charge our family member had paid already and the constantly insensitive from a florist who must be used to dealing with clients at difficult times, she just seemed very cold !! When I collected the flowers, the 2 ladies on the stand were obviously quite upset as I explained what happened, I now have to go to the church earlier tomorrow to deliver flowers that had had delivery arranged, I also have my mums flowers now sat here in my home !! Would never use them again, and would sadly never recommend them, there are some very lovely florist in Norwich.. try Elizabeth's!

Fantastic experience: ❤️

Fantastic experience: I live on the other side of the world, but ordering from Flowers Nicole for my cousin’s birthday in Norwich was effortless. My cousin’s florist’s choice bouquet was fresh, vibrant, and beautifully arranged. Highly recommend this lovely local florist! Thank you Nicole and Team ❤️