Bloomex New Zealand Flowers

Fantastic experience: Fantastic service. Flowers were beautiful. Impressive one day service.

Positive experience: Was a tad worried sending via internet from NZ to Australia but pleased to say they arrived on time and safe. Recipient is very thrilled

Fantastic experience: Gio was fantastic & helped make the purchase process super smooth. We live in the USA & ordered some flowers for a friend in Auckland. Thanks Gio!

Fantastic experience: I spoken to Nina she was very helpful. I would give her five star .i don’t have photo with me

Negative experience: My son ordered these overseas for my wife's birthday here in NZ. They were delivered on the day, but looked a bit tired. The first photo was taken on the day and stems had to be thrown out. The second photo was taken two days late and the flowers were wilting. Alstroemerias normally last a long time so these flowers were old. Unacceptable and avoid these suppliers.

Negative experience: We are disappointed to post that we have had a less than satisfactory experience with Bloomex NZ Flowers. Our order was specifically for a bunch of cut and tied 'White' flowers only with added green foliage. The photo of the flowers sent to us by the recipient shows red, pink and yellow flowers with foliage. Our order was $100 less a first user discount - the actual cost being $89.90 which we felt entitled us to expect our order to be filled as requested. We were also not satisfied with the delivery time of our order. Overall very disappointing and we will not use the business again.

Fantastic experience: Leah was very helpful in ordering flowers.

Negative experience: Spoke to lovely helpful gentleman called David. Exceptional customer service.

Negative experience: WORST service ever!! Ran late, offered a refund - was never going to take as I didnt want to use their company again - got a replacement bouquet sent, also ran late. Was meant to be the same value as original order..... does the attached photos look $75 worth? must have had a shortage on mason jars?! Warning do not use!!

Negative experience: It was my sisters birthday yesterday so wanted to send her a lovely bouquet. I googled ‘Wellsford Florist’ & these two ‘Florists’ came up. I made an online order ( bouquet in pics) through Bloomex /same day delivery service. Received a call /email by afternoon to say unable to deliver flowers as no available courier in area . They could deliver next day ( today 18th Feb) & offer discount . It was difficult to understand the caller. That didn’t work for me so cancelled order & asked for refund. Caller said refund would go through at end of day. Realising the time of day & hoping to get something delivered, I then googled ‘Wellsford Florist’ again . ‘NZ Blooms’ came up so clicked on website for contact details. I called NZ Blooms directly . Spoke to ‘Joseph’ who took my order for a bday bouquet. He said delivery wouldn’t be made until today. By that stage we agreed ‘it would be better to receive late than not at all’. Once payment had been made I said I would email him the message to go in the card ( easier to type in a msg when ordering online than retelling over the phone). I received an email confirmation of my order . I was a bit surprised & confused the email came from ‘Bloomex’. Thought I had cancelled my order via Bloomex earlier.. I mentioned this to Joseph. Later I checked my bank acct payment made & same payee name ‘Bloomex’. Not NZ Blooms Today..18th Feb & still waiting to receive my refund of $109.18. A couple of back n forth emails + a phone call , my refund request is ‘still under review by Management to ensure everything is handled correctly.’ ‘Once the review is completed we will get back to you asap with a clear update regarding the status of your refund.’ Be aware & be careful when ordering flowers online .. Yes the flowers were delivered this morning however I asked my sister to send a photo & they’re not what I thought I ordered or paid for. And no handwritten message in the card either just what you see in the pics shown. Half pai! Disappointed! Next time I’ll order locally through a reputable Florist in Warkworth or Mangawhai . # Refund confirmed - May take up to 10days for refund to appear in your account .

Negative experience: Please do not buy off these guys! The people that you deal with on the phone are soooo rude and inconsiderate. The flowers are not what they are online, but completely different colours and sorts. After delivering my flowers late, the only thing they could give me was a $5 refund. What a joke and scam.

Negative experience: Extremely Disappointing Experience I regret having to leave this review, but others should be aware of my experience. I paid $240 for Valentine’s Day flowers. They did not arrive at all. No delivery. No communication. Nothing. When I contacted customer service, I waited over 35 minutes to speak to someone. When I finally got through, I was given information that was plainly incorrect regarding the status of my order. Afterwards, I checked Trustpilot and found a significant number of recent reviews describing similar experiences — missed deliveries, poor communication, and difficulty obtaining refunds. I also reviewed the Companies Office records and could not find a New Zealand-based director listed, which raises concerns about accountability and local oversight. Based on my experience, I would not recommend using this company. Proceed with caution. I will be asking my credit card company for a refund now.

Negative experience: Very disappointed with this experience. The business advertises as local to Christchurch, but the flowers were shipped overnight from Auckland, which feels misleading. The Google ads and online images also don’t reflect the actual product received. The flowers looked average at best, some slightly wilted, and not what you’d expect for $145. Overnight delivery was also not met.I’d recommend supporting genuinely local florists instead for better quality and transparency.

Negative experience: Do not use this company, false advertising, poor delivery service, the birthday message is written on a receipt, flowers arrived a day late and were not what I ordered, completely ripped off.

Negative experience: Spoke with Ash & arranged next day delivery for a special occasion, kind & helpful... HOWEVER within 2hrs of placing order, I got an email to say order cannot be delivered until the following day & they have exhausted all options (??!) Said their warehouse has a stock issue yet website says they source local suppliers. Wish i'd read reviews first

Fantastic experience: Very helpful and made my purchase easy and quick

Fantastic experience: I found Luna very helpful and professional taking my phone order

Fantastic experience: Gio had a very pleasant manner, courteous, friendly and respectful! Thank you for being efficient and helpful! Appreciate your help.

Fantastic experience: Order some roses today via phone. Dealt with Kevin, so polite, so friendly and so helpful. I would recommend to everybody. Thanks Kevin.

Fantastic experience: Thank you for your polite and kind help Matthew.

Negative experience: I live in Central Otago and flowers were sent from Christchurch. Very poor quality and so much plastic. I recommend using a local florist. Reduce carbon footprint and get fresher more quality flowers!!

Fantastic experience: Kevin was engaging and offered me lots of choices. Very thoughtful and understanding to my needs I’d definitely get flowers from here again

Positive experience: Ordered the regular size of alstromeria in a mason jar today. They were delivered within a few hours and were a lovely little bunch with lots of buds. Spoke with Kevin who was very polite & helpful. Thank you.

Negative experience: Kevin was helpful and patient when taking my order, which is why I trusted him when he assured me there would be no issue with the flower I wanted, delivery location, date, and time. Based on that assurance, I confidently placed the order. The very next day, I received an email saying delivery was not possible, which directly contradicted what Kevin had promised. When I called to clarify, I was told the location was too far. I then offered to pick up the flowers myself, only to be told pickup wasn’t allowed because the Onehunga branch is just a warehouse. I then suggested delivery to my home address, which is closer, and I would personally bring the flowers to the funeral in Hibiscus Coast. At that point, they suddenly said they needed to check with the warehouse if the flowers were even available. I waited two hours with no update. When I called again, I received an email during the call saying the order was already out for delivery. When the flowers finally arrived, they looked nothing like what I ordered and were absolutely not worth the price we paid. On top of that, the sympathy card was left blank, even though they specifically asked me to email the message in advance. That is unacceptable, especially for a funeral arrangement. What makes this worse is that Kevin encouraged us to upgrade to the super deluxe option. We agreed because this was for a loved one who had passed away, a deeply emotional and sensitive time. Instead, we received poor quality, broken promises, and careless service. This experience felt misleading, disorganized, and extremely disappointing. Customers ordering for funerals deserve honesty, proper communication, and basic respect, not excuses, last-minute changes, and substandard products. I am requesting a partial refund for the poor quality of the arrangement and the failure to provide the service that was promised. No family should have to deal with this kind of stress during a time of grief.

Fantastic experience: Kevin was extremely helpful and very professional. Thank you Kevin.

Fantastic experience: Kevin was super kind and sent my family a really beautiful bunch of flowers, I am very grateful!

Fantastic experience: I was served today by Ash over the phone and Ash's service and patience was kind and efficient....thank you very much Ash....cheers Lisa

Positive experience: Thank you so much to Kathy. She was a wonderful sales operator who spoke with us and helped us order flowers for a friend. However PLEASE check their "substitution policy" as the company has previously delivered flowers that were not at all similar to the photo shown online because of a supply issue.

Fantastic experience: A fantastic experience....Rueben was helpful, kind and made good recommendations. He took his time to ensure that our special delivery would be perfect! Thank you for amazing service!

Fantastic experience: Very pleased with the customer service served by Chris, thank you and regards, Sandra

Negative experience: BEWARE What you pay for and what you get are totally different. I phoned my order with specific request for colour of flowers and asked for no pink. These were for my cousin as my uncle had just passed away. Lady on phone helpful taking order, suggested bouquet (se attached pic) I upgraded to deluxe with vase. I asked for NO Pink flowers. See pictures of what I was expecting and what was delivered! Will order from a different florist next time. Very disappointed.

Fantastic experience: Fantastic floral arrangement at a reasonable price. I ordered for my mums Birthday that day and they delivered better than expected :-) Thank you team :-)

Negative experience: Ordered flowers a month in advance to be delivered on a specific date for a birthday, called them to follow up on the order and they told me that they couldn’t deliver on the date requested. Not very good customer service either…

Fantastic experience: Very pleased with Kathy's efficiency and attention to detail. Flowers arrived as promised and very much appreciated by the. recipient.

Fantastic experience: Kathy was very helpful and took instructions well! Much appreciated!

Fantastic experience: Great service David. Thank you for your suggestions - made gift selection much easier

Fantastic experience: Great service on the phone, made an important task easy in a time of sadness. I would definitely use Bloomex again, as I thought the price was reasonable, they offered all the alternatives I required and the family who recieved them were very happy with the flowers.

Fantastic experience: Service @ Bloomex was outstanding, very helpful with my flower order. Thanks Bloomex

Fantastic experience: I dealt with Leah in mid-December while placing what turned into a fairly complicated, multi-order online purchase with numerous different delivery addresses. From start to finish, Leah was absolutely fantastic. She went above and beyond to make sure every delivery went out correctly, helped me navigate the best options within my budget, and handled all the moving parts with genuine care and attention to detail. Nothing was ever too much trouble. On top of her professionalism, she brought great humour and warmth to the process, which made a potentially stressful situation genuinely enjoyable. A huge thank you to Leah for her outstanding service — she is a real credit to the team. — The team from Vaughan Park

Fantastic experience: Luna was so helpful and knowledgeable Sooo good to deal with on the call

Fantastic experience: very clear and concise information extremely helpful gentleman on the phone highly recommend their services

Fantastic experience: Thank you Roger, You were awesome and very helpful with helping with my order this morning. I loved the way you double checked everything and listened to what I wanted. Great service.

Positive experience: Courteous help from John with my last minute purchase of Roses for my wife for our 28th wedding anniversary. Roses delivered less than 24 hours after order placed despite it being a Saturday and Christmas- satisfied, thanks

Negative experience: Do not use this company. Firstly, your flowers will likely come from the large facility in Auckland, so unless you are based there, they'll be shipped (via standard post) to rest of NZ from Auckland.. far from local. Secondly, the products that arrive are nothing as they are shown on the website. Waste of money.

Fantastic experience: Bloomex were just amazing. Due to Christmas period they were out of stock on a couple of things i ordere but offered a gift card with the flowers. I live in Australia so asked if they could just put extra flowers in. They were so nice and added in extra things to make my mums Birthday present even more special. Will def use again

Fantastic experience: Matthew from Bloomex was extremely helpful, friendly and professional. Highly recommended.

Fantastic experience: I was very happy with my Bloomex experience. I made a phone order from Australia and was assisted by Kathy who was helpful and extremely patient. After this experience I would definitely use Bloomex again.

Fantastic experience: Had to order and deliver a grift basket quicky, Kathy did a great job, all sorted in a few minutes and delivered the next day. Thank Kathy

Fantastic experience: Luna helped me with my order. She was clear and concise. Luna explained everything very well and nothing was a problem. Thank you Luna. I will ring again for another order . Jane Mitchell

Fantastic experience: Matt was great to deal with. Efficient and polite.

Positive experience: David was very helpful on the phone. Now hopefully flowers arrive today.

Negative experience: DO NOT USE THESE PEOPLE. ITS A SCAM. Even though my daughter got her flowers I was upsold 2 items that did not get honoured. Flowers were not as impressive as sold over the phone. I order them at 11.45 this morning and by 12.34pm I got an email saying that DUE TO A COURIER ISSUE THEY COULDNT DELIVER THEM But they had a local florist who could deliver them but they don't honour their specials... I had asked if they were in the area they had said yes!! I would have said don't worry deliver tomorrow. I asked my daughter if there was any signage on the bouquet to see where it had come from and not a thing. VERY DODGY VERY DISSAPOINTED

Negative experience: Useless! Steer clear. You pay for same day, takes all week. One excuse after another. I do not recommend.

Positive experience: The original order online didn’t go well but Luna proved that cheerful persistence can achieve success. Thank you

Fantastic experience: very nice customer service when dealing with Matthew!!

Positive experience: Luna was very friendly when she took my order,and made sure she got everything correct

Negative experience: If there was a way to give no stars at all I would. Ordered flowers for same day delivery, still not arrived 5 days later. No communication to advise could not deliver same day let alone that they were not delivering at all!!!! Took my money and ran by the looks of it. Lets see if they answer my emails and phone calls now. SHAME ON YOU BLOOMEX!!!!!!!! I would not ever recommend this company. Make out they are local and not. Should have read reviews (my bad)

Negative experience: They changed the flowers on me that I'd ordered and the date. Customer service wasn't great and unfortunately they were a sympathy flower but missed the funeral. Weren't the flowers I'd ordered. Use a different company.

Fantastic experience: Excellent service by Luna with my phone order, very easy to order, highly recommend.

Fantastic experience: Wonderful service, Luna was very attentive with easy to follow instructions with a bit of a giggle chucked in which made it a pleasurable experience.

Fantastic experience: Great easy ordering process Jude was fantastic

Fantastic experience: Luna was so helpful in choosing a bouquet for Bill's sisters 90th birthday. Thank you.

Fantastic experience: Laura was very polite and helpful. I changed my order and she was very gracious about it. I wasn’t rushed and felt respected. Thank you so much

Fantastic experience: Luna was very nice to speak with and was no trouble ordering

Fantastic experience: Sally was very helpful today. She was there online answering all questions I had. Recommend this flower delivery. Great service :) At first I thought I was chatting to a chatbot and couldn't stop but had to ask if she was a person hehe. Happy to chat to a real person and not a automated service. Thank you Sally once again.

Negative experience: Don’t ever trust this company !!!!! I had to put 1 * in order to be able to leave my comment but they really don’t deserve it. I had ordered flowers for a weeding and they canceled the delivery just a few hours before the event.

Fantastic experience: Ordered flowers today and the service i got was very good,

Negative experience: BEWARE False picture advertising. Will order from a different florist next time. Flowers arrived on time, hence 2 stars, but not what I ordered. They look completely different colour wise and, even ordered the super size, but was way smaller than expected. Would be happy with this size if I'd paid $50, not $64.95! Would have expected the super size option to look close to the picture advertising it!!!

Negative experience: Very disappointed as I requested certain flowers and same day delivery. They were delivered the following day and were replaced by different flowers. I had the same day charge reversed but was extremely disappointed with the change in flowers.

Fantastic experience: Amazing phone interaction. She spoke with a clear voice, with respect. She repeated the conversation to make sure the information received was accurate. She had exceptional customer service. I highly recommend this company based on their excellent service. Thank you.

Fantastic experience: Vinnie was fantastic, great service and guidance. Really appreciate it. Highly recommend.

Fantastic experience: I didn’t prepare anything for our 10th wedding anniversary so went online and found Bloomex and spoke to a very nice lady named Vinnie. She was very helpful over the phone for me to select the flower arrangement to send to my wife’s place of work today.

Negative experience: DO NOT USE THIS COMPANY Wish i read the reviews before ordering. Payed exta for a same day delivery this morning - many hours before the cut off time. Some time in the afternoon the delivery tracking said its "on the way" Fast forward to 8pm ( 11 hours after the order was placed) i finally call. The lady on the phone said it will be delivered tomorrow when my intended recipient wont be home for days, Then offered a partial refund as a store credit to somewhere ill never return to, instead of a full refund to my account. For the many of you reading with the same issue past and present and future. This is a breach of the Consumer Guarantees Act and Fair Trading Act by misleading you about their product and services. By purchasing and paying for the service is akin to signing a contract for that service to be provided. It only takes a few minutes of your time to lay a complaint with the Commerce Commission. Essentially this is a scam. >offer a service >fail to provide service >offer store credit >customer never returns >keep money I know it may not seem like much of a loss individually $100 from me, another $50 from you, $80 to the next person. Its how they get away with it. It all adds up to thousands in scammed revenue for this buisness. And not only that, they are preying on customers to achieve this scam, Not only in there happiest moments. But in their darkest moments too. All moments where flowers would be gifted.

Fantastic experience: MATTHEW was very helpful and made ordering flowers online very easy. Much appreciated. HOWEVER - Matthew failed to tell me that the order would not be delivered until the day after the one I requested. And this was a very important gift to my granddaughter that needed to be delivered on the day requested. Order placed on Tuesday for Wednesday delivery - failed. Being delivered on Thursday instead. Subsequently, I will not use this company again.

Fantastic experience: Kathy was extremely helpful. She made the whole process easy, and I would recommend dealing with Bloomex.

Fantastic experience: Matthew was extremely helpful! Thanks for your help sorting my flower delivery. You made it very easy and I was impressed how quickly you sorted it for me. Many thanks

Fantastic experience: Matthew was very helpful and answered all my queries, highly recommend ordering on line

Fantastic experience: Good to deal with. Very nicely presented flowers

Negative experience: I ordered a bunch of assorted roses, a vase and card combo, The roses and card showed up but not the vase that I paid for, they have been hard to get in contact with no response by email and slow by live chat. The roses are beautiful and my mum loves them as they were a gift from me for her birthday which is today. It would be nice to have tracking information with online orders and it would be great to get a quicker response. I will be more then happy to give a 5 star review once the issue with the vase is sorted.

Fantastic experience: Spoke with Kathy. A very pleasant, polite young lady. Good advise regarding the type of flowers I required. A pleasure to deal with.

Negative experience: Really disappointed here. I ordered a boquet for my fiance's birthday as I'm out of the country and was assured that delivery would be made by noon. Made sure she would be home for around that time before she went to spend the day with friends. 2pm roles around and nothing has arrived, I call and they give me a vague response about how they actually CAN'T guarentee delivery and hopefully it'll arrive soon, and they promised that I'd receive a note from the courier to give me a update. 5:00 PM roles around, my fiance is long gone, her whole family is out and when I call, they basically say "oh sorry about that, I'm sure it'll arrive soon. Hope it works out" and they hang up. No assurance, no offers for compensation, nothing. If they couldn't guarentee delivery from the outset, that is completely fine, I would have simply gone with another florist. But they gave assurances and then seemed completely disinterested and unbothered by the fact that they did not deliver. If you need this to arrive on time..go elsewhere.

Positive experience: Bloomex NZ Flowers were great. Same day delivery, and the fresh large boutique was beautiful. I spoke with David, who was extremely helpful and gave excellent service.

Fantastic experience: Roger in Nelson very helpful and understanding of needs required.

Fantastic experience: A telephoned David for a specialised order. He was very helpful, organized eveything for me he was so helpful. We look forward to the photos of the delivered order . Thank you David

Fantastic experience: Luna very helpfull over the phone, very knowledgeable, I'm sure mum will love the flowers

Negative experience: I ordered flowers from Bloomex as a thoughtful gesture for a friend and paid extra for same-day delivery. I was told the company was local, but later found out they operate out of Auckland. The order still hasn’t arrived, and despite several follow-up calls, I’ve only been told to keep waiting..it will be day 3..an they're still in transit..gutted that 3 days these flowers have been in transit..

Fantastic experience: Very happy with service from Nina. Polite and courteous

Fantastic experience: I spoke with Cathy. She was very helpful and made making an Order for delivery quick and easy! Thank you very much Cathy, I'm sure my Mum will be very happy!

Negative experience: DO NOT RECOMMEND! Quite possibly the worst customer service and delivery ever. Not only were the flowers delivered a day later than promised, they were delivered to the WRONG address in the WRONG town. When the florist promised to make amends, they did completely nothing. No refund, no courtesy flowers, nothing. Worst florist service ever.

Fantastic experience: Kathy, was great, really organized and helpful. The flowers are yet to arrive, but I'm confident.

Fantastic experience: My partner received her bouquet and was chuffed! Great service and delivered on time! Thank you.

Negative experience: Rung to speak to the shop directly to make my daughter’s day special as she is far away from us, spoke with a lady called Cathy, who obviously was not from NZ. She spelt my daughter’s name incorrectly, and then signed off with my name as “Mom” I never use that. Flowers are very personal so feel let down that my daughter has not got from my husband and I what I thought I was sending. I only hope the flowers make up for how I feel at the moment… extremely let down.

Fantastic experience: I highly recommend. There was a delay in delivery. They gave me a 20 store credit and an upgrade of flowers.

Fantastic experience: Matthew was wonderful to deal with! I ordered flowers at the last minute and he made everything as simple as possible for me which I am so grateful for. Thank you for the wonderful service!

Fantastic experience: I was very impressed with David’s help this morning, he was very professional and efficient.

Fantastic experience: Ordered flowers today and was speaking with Luna, she was very patient and helpful. The whole process was very easy.

Fantastic experience: Nice flowers! Had some issues with the original delivery, but reached them online and Jay helped very quickly to arrange fast next day delivery again!

Negative experience: Do not use this florist!! Placed order over the phone for same day delivery to my best friend for a surprise and a week later still has not arrived! Have requested a refund. The initial communication was great, but since has been poor. Ruined a special surprise!

Positive experience: Leah was very helpful on the phone and the process was easy and smooth, thanks

Fantastic experience: Thank you Josh. I paid for same-day delivery which apparently was not available so was refunded and my order was upgraded. ...... Meanwhile, a month later. A refund did not come through and my order was not upgraded. The original order was delivered on Monday, having been in transit since Friday.