Fannin Flowers

Negative experience: I came in to spoil myself to help celebrate 1 year cancer free from Stage 4 Cancer. I had a great time picking out flowers, but it turned into a scam. I picked out two different colors of roses and was quoted $160 for two dozen. Then, a staff member whispered that for an extra $15, they would add two more dozen. I thought, "Great, they're giving me the extra at cost," and I agreed to the $175 total (oops forgot tax). I was here to spoil myself big time. I left at 9:00 PM and many people promised to call; nobody did. So I had to go back at 1:00 AM with mace because the area was dangerous with lots of homeless. When I arrived, they tried to rush me out the door with a box before I could even look at them. They added extra flowers I didn't agree to, but they look nice so it was okay—but then I saw lilies, which I am very allergic to. They tried to argue they were "hypoallergenic," but I told them I didn't care—I am allergic to lilies and I'm not spending $200 on flowers that could make me cry from a reaction in my own house. They kept being so difficult to remove 3 stems. I had to repeat: lilies of any kind scare me. But no, they had be complain about my simple request to remove them. Unbelievable! It went further downhill from there. They tried again to rush me out the door with the box and I said, "Hold up, I want to see the flowers." Clearly, there weren't multiple dozens of roses. I was trying to count them and was angry to get scammed. They denied the agreement. Nothing is written down so they can scam you. I'm not dumb. I made them repeat everything to me that we agreed to; when I was leaving, there were probably four people all nodding their heads "yes ma'am, that's what we're going to do" at the cash register. (2 young men who spoke English, seated women who spoke English & Spanish coaching the boys repeated 2 dozen, then a man & woman team who run shop but don't speak English rang it up. They repeated it multiple times. At pickup I said "that there aren't multiple dozens as promised," the man who was trying to rush me out the door suddenly (who didn't speak English) claimed I only agreed to a "mixed dozen." Still thinking my original 2 dozen, one of each color. Thinking about it now I'm Hispanic and I hate they use the con I don't know English which is an awful representation, yuck. I was still mad they upcharged me and didn't get 4 dozen. I spoke to someone on the phone who had better English and I said, "Look, I'm not liar and just give me my $15 back for the upcharge and I can go home " Instead, they told me I had to wait for a manager to drive over in the middle of the night. I wasn't going to risk my safety and waste any more of my time waiting around at 1:00 AM to argue even more. They have upset me so much from being unhappily scammed and wasted 6 hours of my Friday night. That I even had to write review to calm down because it's so shocking. Now that I'm home, I counted them: There is a dozen. We went from 2 dozen to 4 dozen to 1 dozen. This business is predatory. You leave with less than what you agreed to and get upcharged for it big time. I knew it was a chance to be scammed, but I'm an event planner downtown for massive galas; I've used them and usually they get more freedom with just a dollar amount and colors, not specific requests. It is a very hurtful experience to admire your flowers and know you were scammed. I thought a massive custom design would lift me up from my suffering cancer body to be inspired to keep going in my long healing struggles. Errors happen, but this was multiple levels of staff playing their part in their scam game. Funny thing is, I was ready to pay for the biggest arrangement possible, spend lots of money but I came home with not what I asked for and a dozen roses for $200. It's basic and an expert level scam! Another hurt to add to my cancer healing. Flowers are supposed to bring happiness not how they do it.

Fantastic experience: You want to go when you want to go? What about 24 hours a day?

Fantastic experience: Freshiest Flowers and prices in the city

Fantastic experience: excellent help, good selection, good prices, free parking

Fantastic experience: Absolutely great experience! Young Hispanic kid really helped me out and was extremely knowledgeable. Put together an amazing arrangement and kept me laughing the whole while. I’m definitely making this my choice florist from now on