William Paul Floral Design
Information about William Paul Floral Design
Opening hours
- sunday: 10h-14h
- monday: 9h-15h
- tuesday: 9h-15h
- wednesday: 9h-15h
- thursday: 9h-15h
- friday: 9h-15h
- saturday: 10h-14h
Welcome to William Paul Floral Design, your go-to florist in Denver, CO. Located at 2931 W 25th Ave Suite 101, we specialize in stunning floral arrangements that bring elegance and freshness to any occasion.
We offer same-day delivery to ensure your flowers arrive fresh and on time, no matter the celebration. From beautiful birthday bouquets to delicate funeral flowers and expressions of sympathy, each floral design is crafted with attention to detail and a personalized touch.
Our expert florists are committed to creating unique experiences that elevate your special moments. For unparalleled service and vibrant floral expressions, visit William Paul Floral Design and trust us with all your floral needs in Denver.
Our comment from Flowerspedia about William Paul Floral Design:
William Paul Floral Design has established itself as a remarkable florist in the Denver area, with numerous customers praising their exceptional service and beautiful arrangements. The business is known for:
- Timely Delivery: Many clients appreciate the prompt delivery service, ensuring that their flower arrangements arrive on time, often on the same day they are ordered.
- Beautiful Arrangements: Customers frequently express delight at the stunning floral designs that exceed their expectations, noting the fresh and vibrant quality of the flowers.
- Helpful Staff: The team at William Paul Floral Design is often recognized for their friendly and accommodating service, making the ordering process smooth and enjoyable.
- Competitive Pricing: Clients mention that the prices are reasonable, especially considering the quality of the arrangements.
- Personal Touch: Many reviews highlight the shop's attention to detail and their willingness to customize arrangements to meet specific requests.
The consistent feedback regarding the beauty and freshness of the flowers, along with effective communication and customer service, makes William Paul Floral Design a preferred choice for many looking to send heartfelt floral gifts.
William Paul Floral Design: Reviews
Fantastic experience: Excellent service! I had never used this florist before. They delivered on time and my family really enjoyed the bouquet they received! I will use them again.
Negative experience: Dear William I am writing to share feedback regarding at your establishment when I arrived two employee were engage in conversation. I was not greeted upon entry and the discussion continued for some time before I was acknowledged. As a afro-latina I am particularly sensitive to the equality a service provided to people of color. In many communities, prompts and respectful customer service is not just a business requirement it is a sign of fundamental respect being ignored in favor of a private conversation felt dismissive and unwelcome I am sharing this because I believe professionalist standards should ensure that every person feels seen and valued from the moment they walk through the door.
Negative experience: If I could rate a 0 stars I would. I ordered an arrangement for a close friend whose circumstances I will not elaborate on. I paid for the expedited delivery before 5pm. It’s well after that and nothing has been delivered or communicated with. Nobody will answer the phone or emails to rectify this and it’s shocking how a company designed to bring a sense of happiness or thoughtfulness is so careless about their patrons. Will absolutely NEVER use this company again or recommend the to anyone else.
Theresa, I’m truly sorry we missed the promised delivery window and that you couldn’t reach anyone for updates—this isn’t the experience we want for you, especially on an order meant for someone important. Please contact us with your order number and the delivery details, and we’ll look into what happened right away and make this right.
Fantastic experience: Reasonable price with great communication and service! Will definately come back.
Thanks so much, Zarina! I’m glad you found our pricing reasonable and appreciated the communication and service. We’d love to help you again whenever you’re ready.
Fantastic experience: Flowers were delivered on time and the arrangement was stunning. Thank you very much!
Thank you so much for your kind words, Brad! I'm delighted to hear that the arrangement was stunning and that the flowers arrived right on time. Your satisfaction means the world to us!
Fantastic experience: The florist was very helpful in resolving an ordering issue. The plant arrangement was beautiful and delivered on time. Well done!
Thank you so much for your kind words, David! I'm glad we could help resolve the ordering issue and that you were pleased with the beautiful plant arrangement and timely delivery. We look forward to serving you again!
Fantastic experience: The arrangement was beautiful and delivered New Years Eve on time. Will definitely use William Paul again.
Thank you so much for your kind words and the perfect rating! I'm delighted you loved the arrangement and that we could make your New Year's Eve special with a timely delivery. Looking forward to helping you with more floral creations in the future!
Fantastic experience: Great experience. They were very quick to prep and deliver.
Thank you so much for your kind review, Kimberly! I'm glad to hear that you had a great experience and that our team could swiftly prepare and deliver your order. We look forward to helping you with more floral arrangements in the future!
Fantastic experience: We have now ordered several times from William Paul, and our recipients have been thrilled with their floral design and quality! Thank you so much!!
Thank you for your kind words, Jane! We're delighted to hear that you and your recipients have been so pleased with our floral designs and quality. It's wonderful customers like you who inspire us every day!
Negative experience: I guess just update your hours so people don’t waste their time and money. The flowers looked nice from the outside though.
Thank you for bringing this to our attention, Avelino. I'm sorry to hear about the inconvenience you experienced with our hours. We'll be sure to update our information promptly.
Fantastic experience: Very friendly and outgoing.
Thank you so much for your kind words, James. We're glad to hear you enjoyed the friendly and outgoing atmosphere at William Paul Floral Design. We look forward to serving you again!
Fantastic experience: Beautiful flowers, easy order process, and delivered on time. Thank you!
Thank you so much, Heather! I'm delighted to hear that you loved the beautiful flowers and found our order process smooth and easy. We always strive to deliver on time, so I’m glad we met your expectations!
Fantastic experience: The flowers were gorgeous and brought a bit of beauty and cheer to the person I was sending them to. I ordered the flowers in the morning, and they were in my loved one's hands that afternoon. Thank you so much!
Thank you so much, Beth! I'm glad to hear that the flowers added beauty and cheer to your loved one's day. It's our pleasure to have been able to deliver them so quickly for you.
Fantastic experience: A dear friend had just put her sweet old dog down and was really grieving. I looked online for a florist and William Paul Floral Design clearly stood out from the others. Their website was incredibly easy to navigate and featured an abundance of beautiful arrangements that could be ordered in varying sizes and price points (very competitive prices btw) all displayed so you could see the differences. While I could’ve easily ordered online, I had a few questions and called – on a Sunday, no less. They’re actually open then for a half day. I talked with the nicest, most knowledgeable person who answered my questions, confirmed all details, and took my order. My friend told me she received a call the next day with a heads-up that a floral delivery was on its way (such a great idea) and flowers arrived shortly thereafter. Besides WPFD providing A+++ order and delivery service, the arrangement could not have been more beautiful – the photo doesn’t do it justice. I give William Paul my highest recommendation and will be a return customer in the future.
Thank you so much for your heartfelt review, Anne. I'm delighted to hear that our website and service stood out to you during a difficult time, and that our team was able to assist you even on a Sunday. Knowing that the floral arrangement brought some comfort to your friend means the world to us. Looking forward to serving you again!
Fantastic experience: I sent a Birthday Bouquet of mixed flowers it was beautiful and my friend loves it ! Ordering was easy and delivery on time I definitely recommend!
Thank you so much for your wonderful review, Suzi! I'm delighted to hear that the Birthday Bouquet was a hit with your friend and that you found the ordering process easy and delivery timely. Your recommendation means the world to us!
Fantastic experience: Great communication and service, beautiful flowers. Was very pleased with everything. Will order from again
Thank you for your wonderful review, Kene! I'm delighted to hear that you appreciated our communication, service, and the beauty of our flowers. We look forward to helping you with your floral needs again in the future!
Fantastic experience: I placed my order online. The price range was affordable. The delivery was seamless.
Thank you so much, Rebecca! I'm delighted to hear that you found our prices affordable and the delivery seamless. We look forward to serving you again soon!
Fantastic experience: Ordered flowers for a birthday occasion. The flowers were stunning!
Thank you so much for your wonderful review, Darcie! I'm delighted to hear that the flowers were stunning for the birthday occasion. We take pride in creating beautiful arrangements, and your kind words mean a lot to us.
Fantastic experience: I had the pleasure of working with William Paul Floral Design on a bridal shoot here in Denver, and they were absolutely fantastic. The arrangements were stunning — creative, romantic, and perfectly styled for the setting. Their team was so easy to work with — friendly, organized, and genuinely passionate about what they do. As the head of Perla Bridal Denver, I work with many vendors, and it’s always refreshing to collaborate with professionals who not only deliver beautiful work but also bring such great energy to the project. Highly recommend William Paul Floral and especially working with Tierra, to anyone looking for top-tier florals and a wonderful team to match! ✨
Thank you so much, Emily, for your wonderful review! We're delighted to hear that you loved the creative and romantic floral arrangements, and it's fantastic to know our team, especially Tierra, made such a positive impression. Collaborating with you at Perla Bridal Denver was a joy, and we truly appreciate your kind words.
Fantastic experience: We’ve had the pleasure of working with William Paul Floral Design here in Denver and they have been absolutely wonderful. The entire team is a joy to collaborate with — friendly, organized, and incredibly helpful from start to finish. They bring creative ideas to the table, communicate clearly, and always go above and beyond to make sure every detail aligns beautifully with the vision. As the Manager at Perla Bridal Denver, I can confidently say that William Paul Floral Design is an amazing local partner. Their artistry, professionalism, and warm energy make them a true gem in the Denver wedding community. ✨
Thank you so much for your kind words! We’re delighted to hear you enjoyed collaborating with our friendly and organized team and that our creative ideas and clear communication have been helpful to you. It’s a true joy to work alongside amazing partners like yours in the Denver wedding community.
Fantastic experience: An absolute fresh breath of nature in the middle of #denver . Amazing flowers, florists and local small business. Great for arrangements or events.
Thank you so much for your wonderful feedback, Tierra! We're delighted to hear that you enjoyed our arrangements and found our shop to be a refreshing spot in Denver. We look forward to helping you with any future events!
Fantastic experience: The flowers were beautiful and delivery was fast. Exceeded my expectations. I would definitely recommend this florist.
Thank you so much, Janet! We’re delighted to hear that you loved the beautiful flowers and quick delivery. We truly appreciate your recommendation and look forward to serving you again in the future.
Fantastic experience: I recently ordered flowers to be delivered to my daughter, and I couldn’t be more pleased. The flowers were absolutely gorgeous—fresh, vibrant, and beautifully arranged. The delivery service was prompt and professional, making the whole experience seamless. It’s rare to find a shop that delivers both quality and care, but this one truly exceeded my expectations. Highly recommend!
Fantastic experience: Want to thank the ladies of William Paul Floral design for making a beautiful floral bouquet for my Aunt, I work in a floral shop in Wausau, Wi and they did a very good job.
Fantastic experience: checking out the neighborhood so dropped in to check out this cute place. was greeted by pharrell the dog (such a cutie) and it was a lovely experience interacting with the florists. the plants and flowers were gorgeous. will definitely return!
Negative experience: I have given up on trying to get someone to help me with a sub-par experience with this company. I purchased a peace lily plant to be delivered with a rush delivery fee and a sympathy card with a custom (30% tip for my special request) on 8/29. After a few days of not hearing from the recipient, I reached out to inquire about the plant. They stated they plant was delivered to their neighbor, without a card. The neighbor was aware of the death in the family, so they knew who the plant was most likely for. I have been reaching out since September 3rd to request a partial refund for the sympathy card not received, and the rush delivery not being properly executed. I have emailed and left messages. I really hate leaving negative reviews, but in this case, it is reasonable to communicate the customer service here is horrible. I don't recommend this company.
Hi Heather, I'm truly sorry to hear about your experience with us, and I apologize for the frustration this has caused. We strive for timely and accurate deliveries, and it’s clear we fell short here. Please reach out to us directly so we can resolve this and make things right for you.
Fantastic experience: The floral arrangement was absolutely beautiful. Thank you.
Thank you so much, Missy! I'm delighted to hear that you enjoyed the floral arrangement. Your appreciation truly means a lot to us!
Fantastic experience: Great service. They modified the arrangement I liked online so it was personalized for my daughter. Delivered on time and I received notice of delivery. My daughter sent me a picture of the bouquet and it’s gorgeous. I will definitely be using them again.
Thank you so much, Jenny! I'm thrilled to hear that you loved the personalized arrangement for your daughter and appreciated our on-time delivery. We can't wait to help you with more beautiful bouquets in the future!
Fantastic experience: Amazing service!! Beautiful flowers x
Thank you for your wonderful review, Jenny! I'm glad you loved the beautiful flowers and appreciated our service. We look forward to welcoming you back to William Paul Floral Design!
Fantastic experience: Had the best experience at William Paul Floral today. Came in to get a little florals for a dinner party and walked out with the most beautiful bouquet - perfectly combining this end of summer/early fall season!!! Gina and team are amazing.
Fantastic experience: Beautiful arrangement! Was delivered so quickly! Thank you!
Fantastic experience: Delivered in 3 hours and the roses were lovely and fresh
Fantastic experience: Gorgeous flowers with next day delivery!
Fantastic experience: Delivered the same day it was ordered. And was the antidote for a tough day.
Thank you so much for your kind review, Ted! I'm glad we could brighten your day with our floral delivery. We look forward to creating more beautiful arrangements for you in the future.
Negative experience: Unfortunately this floral shop is……... I wanted to send my wife some flowers as a surprise and the arrangement, vase, and customer service are awful. First off, uber (whom which they choose to use for their deliveries) ended up calling my wife to tell her that her flowers were taking too long and that she should cancel, when it was supposed to be a surprise. I tried calling multiple times, left a voicemail and not one person answered or called me back to inform me why Uber was calling my wife. The arrangement is somewhat as the picture showed but the vase is way cheap in comparison to the one in the picture, more like a cheap dollar store vase. I unfortunately do not recommend using this floral place and really regret not reading other reviews before purchasing from them.
Negative experience: Ordered a bouquet - paid over $100 dollars - and this is what I received. You can literally zoom in and see the browning flowers. Quite frankly, it looks like a bundle of weeds. Compared to what was pictured... not a great experience. I emailed them asking for a partial refund because they did deliver in a timely manner. They offered to send another arrangement, but these flowers went to a grieving family, and sending them another bouquet was not the right thing to do. Now they have ghosted me over email. Would never order from here again.
Hi, Madison. I'm truly sorry to hear about your disappointment with the bouquet and the issue with the browning flowers. Our intention is always to deliver fresh and beautiful arrangements, and I apologize for any missteps. Please reach out to us directly once more; I’d like to personally ensure this matter is resolved to your satisfaction.
Fantastic experience: Placed my order on a Saturday to be delivered the same day. Bouquet was beautiful, exactly as pictured on their website. My daughter loved it!
Fantastic experience: I called across the states and got flowers delivered to loved ones that very day! The flowers were beautiful and fresh! Will definitely use again.
Thank you so much, Donna! I’m so pleased to hear that the flowers were beautiful and fresh. We're glad we could help arrange delivery across the states for your loved ones. We look forward to assisting you again!
Fantastic experience: Amazing service! I was struggling to place an order as I am not international. Few minutes after trial and error my family member got a message as they saw I was struggling to go through with the transaction and they helped me place the order over the phone. The flowers were also absolutely gorgeous. Thank you for all the help!
Thank you for the wonderful review! I'm glad we could assist you with your order and that the flowers were a hit. We appreciate your support and are always here to help.
Negative experience: They said they would 'love to help' with our [Bridge House] Annual Gala - then completely 'ghosted' me. Highly unprofessional group of people
Negative experience: Ordered what was to be a beautiful arrangement for my best friend, but instead received what looked like a mass produced, grocery store item. The customer service teams’ response was generic, much like their arrangement. Highly dissatisfied. Do NOT recommend. BEFORE considering this company, read the reviews as it appears I’m far from being the only dissatisfied customer. Absolutely disgraceful!!!!!
Hello, the photo you attached is nearly identical to the one shown on our website. A refund was not warranted in this case, and your review does not accurately reflect the order that was delivered.
Fantastic experience: Easy and delivered in a timely manner
Thanks, Brandon! I’m glad everything was easy and that we were able to get your flowers delivered right on time. We really appreciate you choosing William Paul Floral Design.
Fantastic experience: I called at the end of the day to order flowers and the lady was so helpful and not put out that I called so late. The flowers were delivered the following day and were beautiful.
Fantastic experience: Booked this delivery from a different state for my bestfriends birthday and they delivered quickly!!!! Loved william paul floral design!!
Thank you so much for your kind words, Morgan! I'm delighted to hear that we could make your best friend's birthday special with a quick delivery. I'm glad you loved our service.
Fantastic experience: Really Easy and great online experience.
Wilton, thank you for the kind words! We’re glad the online ordering process was easy and that you had a great experience with William Paul Floral Design. We appreciate your support and hope to help you again soon.
Fantastic experience: Gorgeous flowers delivered on time.
Thank you, Brandy! I'm so glad to hear you were pleased with the beautiful flowers and timely delivery. We look forward to serving you again in the future.
Fantastic experience: The staff made it very easy for me. A hassle-free and enjoyable experience.
John, thank you for the wonderful review. We’re glad our team could make everything easy for you and keep it hassle-free and enjoyable. We really appreciate your support.
Fantastic experience: beautiful flowers--exactly what was pictured on the website--thank you!
Negative experience: Very disrespectful. Flowers smelled of Mildew. Clearly couldn't follow instructions! The worst! if they get more than 1 star it surly is an employee or their family member. They're are better flower shops than this trashy place.
I'm truly sorry to hear about your experience, Jen. What you've described is not the standard we strive for at William Paul Floral Design. Please reach out to us directly so we can address this and make it right.
Fantastic experience: Flowers were beautiful and delivery was seamless. Thank you!!!
Deb, thank you so much for the kind words! I’m really glad you loved the flowers and that the delivery went smoothly. We truly appreciate your support.
Fantastic experience: Everythimg was fabulous!
Negative experience: Do Not order flowers from here! $150 gone! Ordered flowers for a Friends birthday. Paid $18 extra for guaranteed delivery & even tipped $12. Received notification that flowers were delivered. Friend never received them, nor was there notes about delivery or a photo showing delivery. Rebecca took my initial call who seemed helpful, going on 10 days of daily calls & emails to resolve this matter. Team has been dodging my willingness to work with them to get my friend her flowers. When I call from the number I placed the order with I get voicemail. When I call from a different number I get through first ring. Running out of numbers to call from to try and resolve this problem. Only thing I could think of is to hopefully help someone else from wasting their $$$ here too. $150 gone. No flowers. No help.
Fantastic experience: Easy, quick and professional!
Thank you for your wonderful review! I'm delighted to hear you found our service easy, quick, and professional. We look forward to helping with your floral needs again in the future!
Positive experience: Flowers are gorgeous.
Thank you, Liz! I'm delighted to hear you found the flowers gorgeous. We strive to deliver beautiful arrangements, and your feedback means a lot!
Fantastic experience: Great prices and great delivery service. Very beautiful arrangements
Fantastic experience: They absolutely loved the arrangement!
Positive experience: Appreciated getting the flowers delivered on time. The arrangement had a few items that seemed a bit tired or out of place. Mostly yellow and orange and then there were 2 hot pink carnations stuck in that looked like an afterthought. I chose it because the photo looked a bit more like a wildflower theme. I know it says the arrangement may look different based on what’s available, but this was a bit disappointing.
Thank you, Margy, for your feedback. I'm glad to hear that the flowers were delivered on time, but I'm sorry the arrangement did not fully meet your expectations. We will certainly take your comments about the color matching and wildflower theme into account to ensure better consistency in the future.
Fantastic experience: The person I sent the flowers to was pleasantly surprised! The florist had it there the same day I ordered them!
Thank you, Stacey! I'm delighted to hear that your flower delivery was a lovely surprise and arrived promptly. It's wonderful knowing we could be a part of such a special moment.
Fantastic experience: The florist did an amazing job of listening to my floral request and meeting our needs perfectly!
Negative experience: Rude rude rude
Fantastic experience: A very last minute order for same day delivery, I was uncertain if it would be possible. The flowers arrived on time and were just as lovely as the picture. Thank you for making it possible for us to celebrate a daughters milestone from far away!!
Negative experience: I ordered yesterday 8/25 a floral arrangement for a funeral service for the next day 8/26 and never got delivered even when the funeral home is 5min away from the flower shop. I called several times and they never picked up the phone.
You reached out this morning asking how you would know if the order was delivered. I explained that you would receive a delivery confirmation, though there can be a slight delay before the email arrives, and it will always reflect the accurate delivery times. This order was delivered within an hour of our store opening. While expedited delivery was not purchased, we still ensured the order went out promptly and on time. We also have photographic proof confirming the delivery.
We have responded to each of your calls and emails. We fulfilled the order exactly as promised. Thank you.
Fantastic experience: easy to order and the bouquet showed up on time
Fantastic experience: The floral arrangement I ordered was exactly what I was hoping for and my girlfriend absolutely loved!
Fantastic experience: These have got to be the nicest looking roses I have ever purchased!!!!
Thank you so much, Grant! I'm delighted to hear that you loved the roses. It's always our goal to provide the highest quality blooms, and your kind words mean a lot to us!
Fantastic experience: I generally ask delivery services to photograph my order prior to sending. Not necessary! They clearly show what you will receive when you place your order. Arrived as promised, looked exactly as expected..lovely
Thank you so much, Julie! I'm glad to hear that your experience with our delivery service and the accuracy of our arrangements met your expectations. We look forward to helping you with future orders!
Fantastic experience: Great service & easy ordering.
Negative experience: I’m not sure I would even give one star at this point! I ordered flowers and a box of truffles for my friend for her birthday. She has been fighting cancer for the past year, so I wanted this to be special. The flowers were delivered, but no chocolates. I called and they “forgot” the chocolates but agreed to deliver them the following day. When my friend got her chocolates, they were not the truffles as advertised on their website. They were a box of generic chocolates, no seal on the box, more than half were missing and one had a bite taken out of it! I called to complain and they refunded the $ for the choc., but this ruined my surprise for my friend and I was disgusted that this is their quality of service. I would expect the refund for the choc. and at least a refund of the delivery fee, but apparently their customer service isn’t any better than the box of chocolates! Don’t waste your time and $, give your business to a different florist!
Fantastic experience: I had a wonderful experience with William Paul Floral Design. I had some trouble placing my order on line after business hours but Christian called me Monday morning to help me complete my order. Now that's service! The flowers my friend recieved were gorgeous and beautifully arranged. She said they were the prettiest she had recieved. She sent me pics and they are stunning! Thank you to William Paul Floral. I will Definitely be using your shop again. Sincerely, Candace
Fantastic experience: Beautiful flowers
Fantastic experience: Absolutely perfect! Same day delivery and the arrangement was beautiful.
Fantastic experience: Excellent experience. Went the extra mile when I made a mistake. 5 stars!
Fantastic experience: Beautiful bouquet of 100 roses!
Fantastic experience: Did a great job delivering flowers
Fantastic experience: Beautiful arrangement! It gave my friend joy to receive it.
Fantastic experience: Beautiful arrangement. She loved them.
Thank you, DeKarlos! I'm delighted to hear that she loved the arrangement. We always aim to create beautiful designs that leave a lasting impression.
Negative experience: Very disappointed. Google searches said they specialized in funeral arrangements and could delivery to Fort Logan. The initial customer service person I spoke with was very helpful but told me to call Fort Logan and confirm delivery. When I did, Fort Logan gave me slightly different directions so I called William Paul back and the customer service person I received next was less than helpful, actually, quite rude. He would not let me finish what I had been told before he interrupted me and said "you can't expect us to wonder around a cemetery, looking for the service" among several other curt comments. Once he stopped interrupting I explained what Fort Logan has told me and where to have it delivered and what time. He updated the order and said they would be able to accommodate. The flowers were not at the funeral. Later on, I showed a missed call from them but no message. They never called or communicated back. The family never received the flowers and Fort Logan said they had not received them. I understand it can be confusing at such large cemeteries but not even leaving a message as to what happened is not acceptable. $250 wasted and not even the courtesy of a call from the florist. I would recommend Bonnie Brae over this florist.
Fantastic experience: Flowers arrived on time. Online ordering went well. My niece couldn't say enough about how beautiful the flowers were. I would use this florist again!
Fantastic experience: All good
Fantastic experience: I cannot say enough great things about William Paul floral Design! I had to fly in to Denver for my Dad's memorial service at Fort Logan. It was a military service and I needed something fitting for the occasion. WOW! When I walked in and saw this arrangement on the counter it took my breath away! So beautiful! It held up overnight and I took it the service the following day, it was just stunning. Got so many compliments on it. I thank you William Paul Floral Design for the beautiful arrangement.
Fantastic experience: Easy ordering and the arrangement was beautiful. My sister loved it!
Negative experience: Do not order from here. I had an issue, the wrong floral arrangement was delivered. The owner was very rude and went off about how much he hates Door Dash and that it wasn't his problem. He said his system doesn't integrate well with Door Dash. He instructed me to contact Door Dash to get a refund to resubmit the order. I asked how we could be sure the same thing didn't happen since it was a system issue. This was apparently too much. He told me I had a tone and hung up on me. I tried to call back and he blocked my number?! Very unprofessional.
Fantastic experience: Amazing experience with delivery. The recipient was thrilled and said they were so lovely
Negative experience: I mistakenly ordered flowers on line for same day delivery thinking I was ordering from a local florist in Denver, NC. Not until I received the invoice and noted a $29.95 delivery charge did I realize the florist was in Denver, CO. The response email noted that the flowers would be delivered by 8PM that day and suggested that someone be there to accept the flowers due to the heat. I texted my niece and alerted her to my request to be there. Once I realized my mistake in thinking the florist was in NC and not CO I emailed the florist. After several email exchanges and a request to cancel the order I've been told that this is a frequent occurrence and it is impossible to cancel the order once it's been sent. Between the taxes, wire charges, delivery charges and a request for a tip for the driver (that I declined due to the delivery charge) a $50 bouquet is now $100. I have no idea what will be delivered, who the local NC florist is, when it will be delivered (even though they confirmed same day delivery for yesterday). Customer service is severely lacking. Having been a business owner in the past if I saw a customer making a request for delivery to Denver, SC from my shop in Denver, CO I would have contacted the customer before fulfilling the order......especially since I was confirming same day delivery which was impossible!! As of this moment the flowers have still not arrived and I have no idea when they will or what they will look like. The mark of a good business is the attention they pay to detail and how they handle a problem. William Paul Floral Design has failed miserably on both issues.
Fantastic experience: Delivery was as requested and my daughter in law said they were beautiful! The balloon I ordered to go with the flowers, popped on the way to their house, most likely due to the altitude!
Thank you, Joanne! I'm so glad to hear your daughter-in-law found the flowers beautiful. I apologize for the issue with the balloon—altitude can be unpredictable at times.
Fantastic experience: My wife loved the flowers and was so surprised to see them at our table when we arrived at the restaurant for dinner. Thank you for making the evening even more special.
Positive experience: I ordered an arrangement and was pleasantly surprised by how quickly they were delivered and how long the flowers have lasted, especially given some of the other reviews. Aside from color, the arrangement doesn’t resemble what I ordered and while I understand they are subject to what’s available it’s still a bit disappointing. That being said, the recipient was happy with the bouquet.
Fantastic experience: Saw a pic of the flowers and they looked exactly as described.
Fantastic experience: The flowers put a smile on her face!
Fantastic experience: Was nervous ordering as I don't live in Denver but they delivered to the business and texted the recipient on time and made it very easy.
Fantastic experience: Beautiful flowers! Delivered with no issues! Easy to order online.
Fantastic experience: Easy to use website, fast delivery and beautiful arraignment!
Fantastic experience: Beautiful flowers and the recipient was quite pleased! She called it a “masterpiece” which makes me happy! I’ll definitely use this florist going forward!!
Fantastic experience: Stunning bouquet and seamless delivery!
Fantastic experience: Sent flowers as a thank you. The recipient absolutely loved them!!!
Fantastic experience: Super fast delivery, easy and quality
Fantastic experience: Amazing. Quite simply.
Fantastic experience: Lovely flowers delivered on time.
Fantastic experience: It was a beautiful arrangement that was delivered early in the day. Can’t beat that. Thank you!
Fantastic experience: Flowers were beautiful! Thank you for brightening up my sister in law’s week! You guys are really a treasure!
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