Venus et Fleur- Oculus World Trade Center Boutique

Experiencia fantástica: Stepped into @venusetfleur to pickup some gifts for Mother’s Day! Had a last-minute change of heart on the colors. It’s one thing to have gorgeous floral arrangements but it’s the service that really stood out. The staff helped me exchange the products smoothly. No attitude, no “why,” just pure attentiveness and respect. Highly recommend if you’re looking for something meaningful — Moms deserve the best

Experiencia negativa: A nightmare. The absolute worst experience. Ordered on a Saturday for overnight delivery. Sunday comes nothing delivered where it needed to go. I made an inquiry Sunday and was told order was ready for delivery. Order was not delivered until Tuesday afternoon. Absolutely atrocious. Never again.

Experiencia negativa: Hands down one of the worst customer service experiences Ive ever had. Ordered over $600 worth of items and paid for shipping to be delivered on 2/13. As promised by the site, the order would be delivered BEFORE Valentines day. Well, it didnt. The shipping label was created on 2/13… it didnt ship until 2/14 and didnt arrive until 2/17. 6 days with customer service and they have offered me zero information or resolution. Company Charges a stupid amount of money for dried flowers and a high end experience to be met with worse customer service than walmart. Maybe invest so of your insane profits in the customer service department. Thank god for AMEX!

Experiencia negativa: Awful customer service and experience in general. I ordered a gift for Valentines Day on Feb 2 and was promised delivery between Feb 7 and Feb 13. I was called on Feb 7 and told there was some issue getting my order together and they would call me back with more details. I waited until Feb 11 with no call. When I called back I was told the order would be shipped out next day and I would get it on Feb 13. Today is Feb 15 and I still haven’t received my order. I’ve called multiple times gotten the run around that they need to speak to leadership and will call me back. No one ever calls me back. I’ve left complaints on their customer service page on the website. No response. This company ruined my Valentines Day. Awful customer service will never order from them again. Waste of time, stress, and money

Experiencia negativa: Ordered an $850 flower arrangement on February 6th for a Valentines delivery. It’s now Valentines and nobody answers their phones or replies to messages. There is no updates or information provided as to delivery status! The immeasurable embarrassment they’ve caused is horrible! NEVER AGAIN!