Bloomex Vancouver

Negative experience: This company will steal your money any way they possibly can and I’m convinced all the 6.6k reviews are from bots. I was looking on their website to simply look at the cost of delivering flowers to my sister, when all of a sudden an order went through and charged my card $60. I emailed them immediately to inform them that it was a mistake and to ask for a refund. Because of my due diligence, they wouldn’t have faced loss to their company. I got an email back saying that I can only have store credit. I explained my situation further, and no one responded back to me. I reached out a third time and recorded the same automatic response. This company feels that it’s moral to steal people’s money who were not planning on providing them their business, when it’s Bloomex’s responsibility to ensure their website doesn’t take money from unknowing people. Why would I want store credit to purchase flowers that are subpar compared to the outrageous pricing?

Negative experience: I wish I read the reviews before ordering. Order requested delivery after 5pm which is within the delivery times posted on their website for residential delivery. Rather than stopping the order or contacting me to advise they couldn't deliver after 5 they sent the order at 440. Driver claimed no reply to texts but there was a reply. I replied to their non delivery email at 8 am requesting they redeliver after 5 pm. They did not reply to my email or by any other method. I say on hold twice for 20 minutes before finally speaking with a agent who kept talking over me, saying it was too late for a delivery today and wouldn't address any of my concerns then hung up on me. For a business that is literally just a service, they lack any semblance of customer service.

Fantastic experience: Easy to order and navigate. We have used Bloomex before and have been very satisfied. However, the website offers "Same Day Delivery" and yet when I went to complete the order it didn't offer me today for delivery. And it was only 10:15am PST when I did the order online.

Negative experience: Very disappointed. The delivery was supposed to be on Friday, it never arrived, Saturday I called, they said it would be delivered by 8pm Saturday, no delivery. Sunday I finally called them AGAIN they started an investigation. A few hours later, the flowers finally showed up, with all the petals falling off. Unbelievable, will never use them again. It was a fairly expensive arrangement, feel very ripped off.

Negative experience: Placed order online for Valentine's day, was not delivered or contacted on the 14th. I called and sat I. Hold for yesterday afternoon hoping to get some information as the flowers were for my girlfriend who lives far away. Just now recieved an email, addressed to another person, stating my order was being cancelled. No option to change the date, no recourse.