Nature's Wonders Florist Ltd

Fantastic experience: Good service, I live outside Canada, ordered for my mom in Coquitlam, was delivered in time and good quality bouquet, highly recommend!

Fantastic experience: Beautiful arrangement. Looked like the photo from the website.

Fantastic experience: Cannot recommend this company enough. I called on the morning of Valentines day {one of the busiest for any florist} to arrange a different delivery time from original agreement which necessitated Monica going the extra mile to locate truck, order, driver etc to correct the situation. She was understanding, went the extra mile, called me when mission was accomplished. Recipient sent a picture of flowers and they were more beautiful than the posted pictures. I had called in an order the night before and the young man I spoke to could not have been kinder. In a world of where kindness matters Nature's Wonders Florist sets the bar very high indeed. Well done. Kudos to the entire team.

Negative experience: This is the second year in a row I’ve had a disappointing experience with this company. Last year, my flowers were delivered very late in the evening. This year, I specifically tried to avoid a repeat of that situation. I placed my order well in advance and, based on the company’s own website policy, requested morning delivery, as they state that delivery windows can be requested if the order is placed at least 24 hours ahead. Despite doing exactly that, the flowers were again delivered well into the evening. I called around 4:00 p.m. to ask for a status update. Customer service was polite and told me the flowers should be delivered within the next couple of hours. When I tried calling again later in the evening (close to 7:00 p.m.) to confirm delivery, I made multiple attempts using the phone numbers listed on their website and received no response at all. I later emailed to express my disappointment. The response I received did not acknowledge any of the issues raised and simply confirmed that the flowers had been delivered. Given that these were sympathy flowers, timing and communication matter. Experiencing the same issue two years in a row, combined with poor follow-up and lack of accountability, reflects very poorly on this business. I won’t be ordering from them again and would not recommend them.

Fantastic experience: Just want to say thank you to everyone for taking such great care in my order for my aging aunt. The flowers were beautiful and she was thrilled. This is the second time I have used this shop and very happy with their service. Being in another province it is nice to have a business I can rely on. Thanks Victoria