Brown's The Florist Downtown

Fantastic experience: Very helpful and professional. I would definately recommend them.

Fantastic experience: Excellent service & selection

Negative experience: I am not one to leave reviews, but I needed to share my experience with Brown’s yesterday. I bought $200 worth of plants and pots during the recent plant sale and, two weeks after buying them, I came into work one day to find loads of fruit flies on my new succulent, on a leaf that had turned black. I took it back to Brown’s yesterday (one week after I noticed the first black leaf, with a number of leaves having turned black after that). I asked if I could exchange the succulent for another one; I didn’t want a refund. The lady who was helping me said that it was past saving, as the plant had begun to rot, and said I had overwatered it. I explained that I had hardly given it any water at all, so the only way it could have been overwatered is if a colleague had watered it when I wasn’t in the office. The lady checked with another woman in the store, Tammy, who refused to exchange the succulent or otherwise remedy the situation in any way. She reiterated that it was my fault and that there was nothing they could do. I asked, “Really? Even though I spent $200 in that one transaction?” Tammy confirmed it didn’t matter - she couldn’t do anything. I have spent over $470 at that one location of Brown’s in the past six months alone, in addition to ordering a ~$150 planter gift for pick up at the Sidney store during the Christmas season, and have ordered a number of flower deliveries as gifts over the past few years. I also ordered my father’s funeral flowers (~$850 order) from Brown’s downtown in 2021. I have been a loyal customer keen to support a local business, but Brown’s lost a customer today. As someone who has trained and worked part-time in floral design, I can confirm that Brown’s has become very overpriced for the quality of the product. I am willing to pay a premium for exceptional quality, but I have found the price/quality ratio increasingly poor recently. There is certainly better in Victoria - and better customer service, too!

Fantastic experience: Thank you for your amazing customer service! I've used Browns in the past for flowers for my grandma, and now again for a special delivery for my bestie! After one item in the delivery was missed, I contacted Browns and they did EVERYTHING to make this right! It was a special moment for my friend. Thank you Browns! You have my 5* rating and I will continue to utilize your company for any of my future flower needs.

Fantastic experience: Seriously 10 out of ten for every visit I’ve ever had at Browns. Very grateful for this family business that is dedicated to top quality, creativity and respect for customers. A variety of choices and prices. Thank you Browns! The arrangements in these pictures are 10 days old and going strong.