Rook & Rose

Negative experience: Many years later, sharing my story of my terrible experience with Rook and Rose through the pandemic. Our destination wedding to Victoria of course had to be cancelled. They had previously insisted I pay a 100% deposit because my order was just under their $1000 minimum before tax. Orders over $1000 require only a 50% deposit. I immediately didn't like this but went along because the flowers are beautiful, not knowing we'd be in lockdown the week after visiting Victoria for my single 15 minute consultation in March 2020 While I understand the industry was gravely affected, not a single one of my other vendors tried to keep my deposit except Rook and Rose. After several tense emails back and forth where they insisted they keep my $1000 "deposit" I got a phone call from Erica. Erica, apparently the owner, was rude and unwilling to compromise. She insisted that I instead use my $1000 to buy vases from her shop (very limited selection, and this had already been clearly declined by email). We were no longer going to have a ceremony on the island and were not able to travel there. And even so, the suggestion that I buy $1000 worth of vases was absurd. I eventually convinced her to return half of my deposit, which was still deeply unsatisfactory and left me with a terrible view of the company. Nothing had been ordered and only a short consultation had been done. $500 for a 15 minute consultation seems pretty greedy, not to mention $1000. While I appreciate I signed a contract about the non-refundable 100% deposit, I would have expected more reasonableness in the circumstances. I did not receive such treatment from any other vendor, including Sea Cider (venue) who graciously handled our cancellation with kindness and reasonable options, despite their loss being much greater. I would never recommend this shop to anyone. The owner will not be interested in working with you if anything goes wrong. I see she has responded to others that they have updated their covid policies. I hope they've started treating their clients with some respect and compassion instead.

Fantastic experience: Erica and her team made my wedding florals dreams come true in August. Erica was so easy to chat with and I truly felt like Rook & Rose understood my vision. They helped us coordinate pickups and drop offs and as we were doing all of our own planning and running around, their flexibility was so appreciated. They were so accommodating with all of my last minute changes and additions and never made me feel annoying despite it being the busiest time of year for them. Our florals looked so gorgeous and kept so fresh despite the crazy hot weather. I couldn’t be happier with our choice to go with my dream florist. Thank you Erica and everyone at Rook & Rose!

Negative experience: Didn't make it past the consultation for wedding flowers. I made an appointment to speak with Erica over the phone, to which she was an hour late without so much as an email or text to give a heads up. Immediate red flag. Erica's energy was off, and she was pretty condescending in general about my vision, budget and overall logistics. Unless you're willing to spend well over 10k on your wedding flowers I would completely avoid this company... You won't be taken seriously.

Fantastic experience: I went in with my girlfriend to get a bouquet done there and then and they couldn’t have done a better job. The person who served was lovely, made an AMAZING bouquet and for $50 it is exquisite. She gave my girlfriend the opportunity to edit it if she wanted but it was so good it didn’t need it

Fantastic experience: We sincerely cannot thank the Rook and Rose team enough for creating our DREAM wedding florals. Truly, they made our day that much more magical and special. Thank you for taking our vision and transforming it into something even more than we could have imagined. Cannot recommend Erica and the team enough!!