1st Choice Florist
Information about 1st Choice Florist
Opening hours
- sunday: (closed)
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: (closed)
- saturday: 9h-17h
Welcome to 1st Choice Florist, a vibrant florist located in the heart of Bristol, established in 1996. We specialize in crafting extraordinary floral arrangements tailored to make every event unforgettable, from weddings to funerals and everyday flowers for all your meaningful moments.
Our passionate team is dedicated to providing you with the very best in blooms, handpicking the freshest and most beautiful varieties each season. With a particular focus on wedding flowers, we work closely with you to bring your vision for the perfect day to life, ensuring every detail blossoms beautifully. We also offer floral design services for tributes and special occasions, always adding a personal touch.
Whether you need a radiant bouquet to brighten someone's day or a stunning floral arrangement for a significant event, 1st Choice Florist is your go-to choice. Our commitment to quality and customer service sets us apart in Bristol. Visit us or place your order online to discover how we can help you express your feelings through flowers!
Our comment from Flowerspedia about 1st Choice Florist:
1st Choice Florist is a charming local flower shop in Bristol known for its stunning and artistic flower arrangements that cater to all occasions. Customers frequently praise the shop for its exceptional service and friendly staff who are always willing to help. They have received numerous positive comments highlighting their ability to create beautiful bouquets, which often surpass expectations.
Some of the key strengths of 1st Choice Florist include:
- Remarkable Flower Arrangements: Customers have expressed their delight in receiving gorgeous floral displays for events ranging from birthdays to weddings and even funerals, with many commenting on the meticulous craftsmanship and vibrant quality of the flowers.
- Outstanding Customer Service: The staff is known for being incredibly helpful, accommodating, and knowledgeable, providing personalized service and advice based on customer needs.
- Accessibility and Pricing: Many reviews commend the shop for its reasonable prices and willingness to work within any budget without compromising quality, ensuring that beautiful flowers are accessible to everyone.
- Local Touch: As a local business, 1st Choice Florist puts a strong emphasis on supporting the community, making it a beloved choice among residents in the area.
Overall, 1st Choice Florist continues to impress its customers with an exceptional selection of fresh flowers, attentive service, and a warm, welcoming atmosphere, making it a top choice for any floral needs.
1st Choice Florist: Reviews
Fantastic experience: A stunning flower arrangement for Mother's day, it is so beautiful to look at, very stylish and added the perfect touch to a lovely day, thank you!
Fantastic experience: Amazing service! I wanted a plant rather than a bouquet for my daughter as a moving-in present, and I didn't know the names of any plants, so they whatsapped me photos of all the plants on the shelves so I was able to choose as if I was in the shop! I got a perfect plant and my daughter is delighted, we both are. Top marks
Fantastic experience: We recently had 3 beautiful arrangements for my mother’s funeral and the girls couldn’t have been more helpful. From mums favourite colour all the way through, right through to our choice of delivery date and a message to say they had been delivered. Top class service all the way and I just know mum would have absolutely adored all the flowers and particularly the most glorious purple shade which coincidentally matched the fresh spring flowers in the church yard. Just amazing.
Fantastic experience: Super friendly staff! Lovely flowers, pots, help arranging, etc, (Ellie helped me with a lovey arrangement…) 20-30 pounds budget for a nice bouquet
Fantastic experience: I would highly recommend the girls at 1st Choice Florist. I called and ordered flowers for a friends birthday. They were very helpful on the phone, with ideas and suggestions and my friend absolutely the bouquet. Cracking service.
Fantastic experience: Superb array of blue tones and Royal blue bow for daughter’s birthday.
Fantastic experience: I've bought flowers, compost, plants and cards from 1st Choice Florists for years. Clare and her team are always helpful and knowledgeable. There is no pressure to spend a lot of money and the ararngements they have made for me have always been beautiful and affordable. Highly recommended!
Fantastic experience: I had a wonderful experience. The service was excellent, the staff was friendly, and everything was handled with care and attention to detail. I would definitely come back again! Thank you so much Ali
Fantastic experience: I had the pleasure of being able to have this beautiful bouquet made up for me. The staff were knowledgeable, helpful and friendly. The value for a bouquet of this size and how long it lasted was an extra happy surprise. The store is a lovely gem of a place and looking forward to returning.
Negative experience: I’m really disappointed with the service I received. I spoke to the lady in the shop and requested that all the flowers be sprayed blue, as my grandad disliked white. She told me that everything would be sprayed except the bat, because it needed to stay its original colour. At no point were we told that spraying all the flowers would cost extra or that it wasn’t included. When we raised the issue afterward, the lady dismissed our concerns instead of trying to understand or resolve the situation. The lack of communication and the dismissive attitude made an already emotional time even more upsetting. This felt very unprofessional and deeply disappointing. If this were your own parent’s tribute, you would be upset too? or would you be happy with the service you received? Truly unacceptable behaviour. I would not recommend this shop based on this experience, which is truly upsetting. Please look at the photo and tell me which part Grandad, Bert and Dad flowers was sprayed blue !!!! i was expecting all the flowers as agreed when in the store. disgusting customer service. i cant even express this, i have no words but disappointment and upset. P.s the small spray is not what we requested so please Do not say you did what we requested. because we asked for all the flowers to be blue not some small little pieces no one can see. I want a solution not an apology! You lot did what you wanted, if you listen ( NO WHITE FLOWERS) or didn't have the colours, you had my number to call me and inform me of the extra cost or another flowers colour or another alternative. Not taking things into your own hands and making people pay so much money to not deliver them the flowers they requested and wanted.
Fantastic experience: Ordered a bouquet of flowers for a friend with delivery. They were beautiful and great value. The delivery lady was lovely and friendly. Will definitely use again for future gifts.
Fantastic experience: Very helpful and friendly. The lovely staff helped me construct this hat!
Thanks so much for taking the time to leave a review! So pleased the silk flowers looked great on your hat and hope you had a wonderful day of the dead celebration!
Fantastic experience: Amazing delivery and array of flowers from 1st Choice Florist. The team was pleasant and gave educational suggestions to keeping the flowers fresher for longer.
Thanks for the review, always good to know our discounted flower
posy go to a good home!!
Fantastic experience: I have used 1st choice florist for many years, the staff are friendly and very professional, always thoughtful with suggestions to cover any of your needs whether it’s for a wedding, funeral or someone’s birthday and offer good value for money for an excellent service.
Thanks for taking the time to write a lovely review, We hope to see you again soon!!
Fantastic experience: My sons both ordered flowers for gifts for their girlfriends and they were absolutely stunning - The bouquets were delivered to the house and the girls were thrilled with them . Excellent service , thank you so much , would definitely order again
Thanks Faye, what nice sons you have!!
Glad the girlfriends were happy, hope we can help again soon.
Thanks
Clare
Fantastic experience: The staff was really helpful really know what they are talking about and really point me in the right direction flowers was amazing help me with hard day to be easy
Thanks Ricki,
Glad we could help you and your family at such a difficult time.
Fantastic experience: Flowers looked great and also was the service.
Thanks Liam, appreciate that!!
Fantastic experience: 1st time I have visited this florist as I needed a quick bouquet for my mums 50th, didn’t really know what I wanted but the very helpful and friendly staff guided me with their knowledge and I walked out with a beautiful bouquet….happy customer and my mum loved them. Will definitely visit again for any special occasions
Thanks, so glad you you were happy with the service and flowers, hope to see you again soon!!
Positive experience: Ordered via this florist for my mothers 60th as she has received flowers from them in the past that are beautiful. The flowers were nicely arranged but not really like the photo on the website. I paid extra (over £50 after delivery) to get the bouquet as seen on the photo but got half the roses with a stem of lilies to substitute the rest of the missing roses, no irises and no chrysanthemums to bulk it out so it appears about half the size as the one on the photo. A little underwhelming given the price - feels like more substitutions could have occurred if they did not have the appropriate stock.
Hi Jade,
I'm sorry to hear you were disappointed with your bouquet. Your order (£45.95 plus delivery) was for the second size, which matches the image on our website. Some substitutions were made due to limited availability and high costs and we are sorry these didn't meet your expectations.
We always want our customers to be delighted with their flowers and wish you had reached out at the time - we would have done our best to rectify this. If you choose to order again please give us a call or pop a note in the special instructions - we'll be happy to upgrade your next bouquet.
Kind regards
1st choice florist
Fantastic experience: Helpful staff
Fantastic experience: Absolutely perfect flowers and service. Thank you so much!
Fantastic experience: Lovely flowers
Fantastic experience: Beautiful flowers, great service! Would highly recommend!
Thank you, we look forward to seeing you again!!
Fantastic experience: Just had a beautiful bouquet of flowers delivered from first choice. Lovely flowers and beautifully presented. (I've since vased them)
Thanks, glad you were pleased!!
Fantastic experience: Lovely local flower shop, helpful staff and nice selection. Picked up a few bits out front for my garden!
Fantastic experience: Amazing team here, perfect for any occasion, they have sorted out our wedding perfectly
Fantastic experience: Always amazing quality flowers that last.
Fantastic experience: Very helpful lady :)
Fantastic experience: Beautiful fresh, what more can you ask for highly recommend check them out
Fantastic experience: Great local business and very knowledgeable. Friendly staff. Not just flowers/bouquets/wreaths but also canes, compost, pots, etc.
Fantastic experience: Best place in Bristol and Southwest to buy flowers. Staff are really friendly!
Thanks, always great to hear the staff were friendly
and helpful!!
Fantastic experience: Probably one of the best priced shops of it's type, got a wicked vase with plant less than £30 bargain
Thanks Fagan for the lovely review, we look
forward to seeing you again!
Fantastic experience: Had a last minute cancellation from another florist but this place was so helpful on the phone and in-person and quick to respond to my instagram message too when requesting pictures of certain flowers. They have some lovely Bristol-themed cards too! Thankyou :)
Thanks Zoe,
Glad we could help, look forward to seeing you again
Fantastic experience: Beautiful shop, did some of my Christmas shopping here, super friendly staff who helped me pick plants out for my budget, look forward to buying more! Shop local!
Thank you for the lovely review, I'm glad we were able to help you choose the right gifts!
Positive experience: Cute local place. Good advice given and reasonably priced
Thank you, nice to hear your feed back.
Really appreciated.
Clare
Fantastic experience: I've used 1st Choice Florist several times and Clare and the team have always been very accommodating with my last minute birthday bouquet requests. Their creations are amazing and I wouldn't order from anyone else. Highly recommend them. Edit: October 2024. Yet again, this shop has amazed me with their wonderful creations. Thanks again Clare.
Thank you, that is great to hear, look forward to seeing you again.
Fantastic experience: I am very pleased with the service at First Choice Florist on Stapleton Road in Easton, Bristol. The flowers were beautiful and fresh, and the service was exceptional. The owner even called me to let me know that the flowers had just arrived, which was a very nice touch. I highly recommend this shop to anyone looking for excellent flowers and professional service!
Fantastic experience: Beautiful flowers every time from a lovely team.
Fantastic experience: Thank you very much, the delivery was very fast, and the design was changed according to my requirements. The bouquet is very beautiful. My friend is very happy and satisfied. Thank you.
Fantastic experience: Came here for my bridal and bridesmaid bouquets and loved them! I wanted last minute changes and she was able to make it happen on the day. Very happy with service
Fantastic experience: Brilliant florist with a lovely team. I would highly recommend their flowers.
Thanks, Michaela!
It's great to hear when our customers are happy with our work.
Fantastic experience: My friends so appreciated the bouquet you sent. A beautiful way to celebrate life.
Thank you for the review, Sophie. I'm glad they were well received.
Fantastic experience: Beautiful flowers and lovely, friendly staff! Thank you so much
Thanks Iesha, so happy you were pleased, always happy to help
Fantastic experience: Beautiful shop and gorgeous bouquet I called on the day and they were very helpful and informative. When I got there, they were lovely and easy to talk to - described just what I wanted and my budget and they made this beautiful bunch there and then! Excellent value, gorgeous flowers and lovely staff - highly recommend!
Thanks Daisy-Kate, so happy you were pleased with your bouquet and the service we provided and thanks for taking the time to write us a review
Fantastic experience: Flowers looked perfect when they arrived at my hotel my partner loved them highly recommend excellent customer service and went the extra mile for me will certainly be back again
Hi, Sean.
I'm glad to hear you were pleased with your bouquet and service. Thank you for taking the time to post a review!
Fantastic experience: Beautiful fresh flowers, email responded to quickly with request regarding collection time. Ready on time the next day. Very cozy little store. Sadly I walked in at a bad moment and I was waiting a while to be seen, but that’s just bad luck!
Thanks for the review, I do remember you collecting your flowers, we had a bride and groom with their entourage discussing their upcoming wedding. Hope this didn’t put you off, we look forward to seeing you again
Fantastic experience: Thank you so much for Always being s helpful. I have never been dissatisfied with your service. You always go far and Beyond. Last minute flower arrangements, plant pots and all done with a genuine smile thank you
Thank you for taking the time to give such a lovely review! It is great to hear that you are always happy with our service.
Fantastic experience: Gorgeous flowers arrived on time for a Diamond wedding celebration and they even included little diamantés as a special touch
Thank you, Debby. We love to give our flowers a personal touch!
Fantastic experience: Lovely flowers
Thank you, we are glad you liked them!
Fantastic experience: Super friendly, extremely helpful, with a great selection of indoor plants and bouquet mixes. All budgets catered for - defo check them out!!
Thank Mel,
Look forward too seeing you again and thanks
for the review.
Fantastic experience: Excellent personalised service and beautiful flowers highly recommended
Thank you so much for your kind review, Ajaz.
I'm glad you liked your chosen bouquet and we look forward to seeing you in the future.
Kind Regards,
1st Choice Florist
Fantastic experience: Great experience at 1st Choice Florist. Claire and all the staff are so knowledgeable and always ready to help. Nothing is ever a problem. Just ask and if they can help they certainly will do. Keep doing you. Thanks ❤️
Thanks lovely and thanks for your continued custom x
Fantastic experience: lovely staff and the flower arrangements i order are always beautiful.
Thanks so much!!
Fantastic experience: Very lovely small business with lovely staff
Thank you Alfredo
Fantastic experience: My experience of 1st choice was absolutely brilliant. I ordered a bouquet of flowers for my partner and they loved them. Nothing but good things to say about the staff at 1st choice
Thank you so much, glad you both loved them!!
Fantastic experience: got some plants and the staff were very helpful and kind great experience
Thank you Rafael, we have a great selection of plants
in at the moment, that may tempt you back ;-)
Fantastic experience: Clare and the team put together a beautiful flower arrangement for my mum’s funeral. I described what we wanted, lots of bright flowers, and they did an amazing job.
Thanks Naomi,
We are so happy that you were pleased and thanks for taking the time to write this at what must be such a difficult time.
Fantastic experience: Me and my partner have been coming here for a few years now- they have just done my wedding flowers (alongside the ones for my legal ceremony) and I never imagined a bouquet to be so freakin cool!! They are all so lovely in there, it’s a proper treat every time
Thanks Maia, look forward to seeing the pics!!
Fantastic experience: Lovely flowers, lovely service. Thank you!
Thanks Martin, look forward to seeing you again.
Fantastic experience: Super lovely staff who helped a complete flower noob out. The shop itself is beautiful and feels like a miniature jungle with less risk of death
This made me chuckle, we are stacked out with plants at
the moment aren't we!! look forward to seeing you again.
Fantastic experience: Bought several bouquets from here, great every time. Lovely people to deal with.
Thank you and we look forward to seeing you again.
Fantastic experience: The loveliest bunch of people putting together the most beautiful bunches of flowers ❤️ always friendly and smiling with very fair prices.
Thank you so much!!
Fantastic experience: So friendly and helpful. Very reasonably priced too!
Thanks so much!!
Fantastic experience: I was absolutely blown away by the customer service and attention to detail. I ordered my mum's funeral flowers from here and couldn't have hoped for a better experience. Thank you Clare, you went above and beyond at a difficult time. Much appreciated xxx
Thanks Kate, I'm glad you were pleased. Thanks for the pic.
Fantastic experience: Fantastic florist, friendly knowledgeable staff
Thanks Pete,
Hope to see you again soon.
Fantastic experience: Great service, very welcoming and had the loveliest bouquet put together
Thank you so much, Glad you were pleased, hope
to see you again.
Fantastic experience: Beautiful bouquet of seasonal flowers received and delivered by a very friendly driver I would highly recommend this florist for good value efficient service and friendliness and care
Thank you, so glad you were pleased, enjoy your bouquet.
Fantastic experience: Really beautiful bouquet made for me by one of the wonderful florists as a gift for my wife’s birthday. I received a lot of positive attention and made lots of new friends on the short walk back to St Werburgh’s. The flowers are a couple of days old in these pictures but still looking wonderful.
Thanks William, glad you were pleased with the flowers and love that you made new friends walking home with them!!
Fantastic experience: I have used 1st Choice Florist for many years, for a range of different occasions. I am able to go in, give them a budget knowing that I can trust Claire to provide me with an arrangement that is special to me every time. Claire and her team are very skilled and knowledgeable, and always uses a range of good quality fresh flowers, that last well. If you’re looking for a magical floral arrangement, then this is the place to go. 10/10 every time, for price, service and a friendly chat. Highly recommend.
Thanks Pat, I have been serving you from day one, when you were in the school. Thanks for your repeat custom and loyalty to our small business.
Fantastic experience: Amazing customer service
Thank you
Fantastic experience: Very sweet team and beautiful little bouquets for an affordable price
Thanks Tova, glad you were pleased, hope toi see you again soon.
Fantastic experience: Beautiful flowers put together by beautiful people. First choice have always stocked what makes my kitchen naturally scented and floral: every week !! Thank you :) x
Thanks Adam, And thanks for your repeat custom, always
a lily in stock for you :-)
Fantastic experience: Professional quality business with a wide selection and good personal relations with customers. Worked very hard to sort me out even in terms of my specific beliefs and needs. Many thanks x
Glad the team looked after you and thanks for the review.
Fantastic experience: There is nothing that First Choice Florist cannot support you with when it comes to those special occasions in your world…. Not only does Claire provide beautiful floral arrangements, the price is always competitive… as an events co-ordinator, I refer all of my clients to Claire…we have never been disappointed… The company name reflects the service you will receive… First Class!! Nothing is too much for this company…
Thanks Denise and thank you for your return custom it is valued.
Those pics take me back to my first real work we did in lockdown and how it was difficult to source the flowers, but looked so impressive and was such a relief to be working again.
Fantastic experience: Great place , very friendly staff !
Thanks Neil.
Positive experience: I only made an enquiry for a friend about flowers for a funeral, but Claire was very knowledgeable and gave really good advice on how to save money but still get a good display. The price she gave was in par with other florists. I have used 1st Choice for delivery explained qhat the flowers were for and left the choice of flowers to the florists. I have not been disappointed and the receipts always love the flowers received.
Thank you always nice to hear such positive feed back!!
Fantastic experience: I am using 1st Choice Florist for years, Claire and her team are amazing and very talented. Stay Bless !
Always a pleasure to serve you and your family over the years Marina, thankyou for taking the time to write a review.
Clare
Fantastic experience: Lovely local florist in Easton that produces amazing work & will always do their best to tailor to your requests - no matter how extravagant! Very friendly staff who are fabulous at finding the right style to suit any occasion and person! Definitely worth a visit:)
Thank you Josie, so pleased you have been happy with service you have received and thanks for taking the time to write a review.
Fantastic experience: Beautiful bouquets, creatively put together, the standard and quality of flowers have always been exceptional. Clare is very knowledgeable, extremely organised and has amazing visions for creating beautiful flower arrangements. Whether you’re looking for house plants, a bunch of flowers for yourself, or a bouquet for a special occasion, pop in and have a chat. Competitively priced & great service; I’d highly recommend Clare and First Choice Florists
Thank you so much, we work very hard and is always so lovely to hear such amazing feedback.
Thanks Clare
Fantastic experience: First Choice Florists will be and always has been my first choice. They give you personal customer experience and get to know their customers, so when I call for a request they know exactly who is calling and what I normally order. I’m satisfied with their service and customer care
Thank you Mr Singh, always a pleasure to serve you over the years, thanks for the review.
Fantastic experience: Clare always has the best blooms for any occasion. Delivered on time , flowers are fresh and last ages.
Thanks Rachel
Look forward to seeing you again!
Fantastic experience: Absolutely fantastic! Beautiful flowers every time!! Staff were very knowledgeable and SO lovely! A* quality
Thank you so much, always nice when the staff are mentioned and good to know you rate them. Thanks for the taking the time to share your shopping experience with us.
Fantastic experience: Would highly recommend. Have used a few times for a few different family funerals and Clare is always friendly and helpful.
Thank you Joe, always happy to help.
Thanks for taking the time to write a review.
Fantastic experience: Claire and her team at First choice florest did the flowers for our wedding in March 2023. We were blown away at the beautiful flowers! Claire provided what we wanted and more, with a beautiful selection of flowers to fit our wildflower theme. We would definitely recommend to anyone getting married or having a big celebration. Great, friendly service and good price too. Thank you Claire and team! Rhiannon and Lee
Aww thank you guys, enjoyed making the flowers for your special day and thanks for the photos, they are great!!
Fantastic experience: Claire and her teams flowers are fabulous . She never disappoints perfectly created lovliness always delivered with a smile . Fabulous range of flowers and plants all year round ..
Thanks Sue, look forward to seeing you again.
Thanks for taking the time to review our business.
Fantastic experience: Très bon fleuriste, qui fait une composition en fonction de vos envies. Prix raisonnable et accueil chaleureux. Bravo à l’équipe !
Thanks Eric,
So pleased you were happy with your visit to our florist.
Look forward to seeing you again.
Fantastic experience: What a wonderful florist! I said generally the colour scheme I would like and it was expertly picked out on the spot and I couldn't be happier! My mum will love these for her birthday, thank you!
Thanks, glad you were pleased, we look forward to
seeing you again :-)
Fantastic experience: Clare made a beautiful heart wreath for me for a funeral. I asked for white roses, white hydrangeas and eucalyptus and she made it to look exactly the way I wanted it to. It looked stunning. Thank you Clare.
Thank you for taking the time to thank us and write a review at what
must be such a hard time for yourself, we really appreciate that.
Fantastic experience: Great service down to the details
Thank you, glad you were pleased, we look forward to seeing you again.
Fantastic experience: A little oasis on the wonderful Stapleton Road. Full of independent businesses and multi cultural slender..! Don’t go to Tescos and buy a generic bunch of imported flowers…. Go to this place and experience service and genuine passion for flowers and support local businesses..! Great service… great price… x
Thanks John,
That's lovely to hear!!
Negative experience: Mothers day issue I understand this is her business but where pleasing a customer 0% wanted to add £7.50 flowers to a already paid for delivery of £30+ of made up gifts for mothers day was refused to add £7.50 flowers to delivery because she didn't think it was suitable and refused to let me add to order so my partner would have been happy the owner was rude and water marks all over gift what a joke will advise anyone if you want something you want to pay for and have delivered don't bother
This did make me smile, when I saw this review for the 2nd time, repeated from 4 or 5 years ago, we must have really upset you!! which we do apologise for. As a company we have a policy of
delivering bouquets and not bunches, so unfortunately we were not able to fulfil your request, you were offered other alternatives, and were given a full refund when you were not happy with the service we provided.
Fantastic experience: Nice little place to buy flowers and plants. It's always worth to drop by and have a look before buying anything from the 'big guys' or a supermarket (?)! Nice service, friendly people who help you with a smile.
Thank you, that's great to hear!
Fantastic experience: Beautiful assortment of pinky birthday flowers delivered the same day! Florist so friendly and helpful on the phone, and very patient when I didn't have delivery address to hand, silly me!! Will happily use again, top marks!
Thanks for the review, so glad you were pleased with the service and
flowers you received, be happy to serve you again.
Fantastic experience: 1st choice florist did my wedding flowers and they absolutely exceeded my expectations! I knew they would be beautiful but wow. Cannot reccomend them enough.
Thanks Charlotte, Loved making them! So glad you were pleased!!
Fantastic experience: Wow! First chouce for funeral wreaths and flowers.
Thank you, glad you were pleased!
Fantastic experience: Needed to buy some flowers for my wife. I chose 1st Choice Florist as it was fairly local to us, the bright colours of the shop and the display at the front made it look inviting. The staff were very helpful, basically I was happy for them to create a colourful bouquet. It didn't take long to make and I was given the option of having the flowers wrapped in eco friendly colourful paper which appealed to me, anything to help reduce plastic waste. I left the shop with a gorgeous bouquet of fresh flowers. Will definitely use this shop again.
Thank Tom, hope your wife liked them.
Thanks for taking the time to review.
Fantastic experience: I have purchased several times with 1st Choice Florist and as always the Florist is extremely professional, absolutely lovely and took time to explain about the flowers and costs. The Bouquets of flowers were colourful,vibrant & stunning. My friends who recieved the Bouquets were quite overwhelmed and emotional. Thankyou 1st Choice Florist. I have just again ordered flowers for a friend who is poorly and will add a further picture.10/10
Thank you, its always nice to hear such positive feedback as we take pride in the bouquets that leave our shop and thank you for posting the pictures aswell!!
Positive experience: Awesome place, nice and warm staff
Thanks
Negative experience: Have previously had the misfortune of having flowers delivered by this florist before through Bloomlocal for a birthday. The flowers were subsequently delivered a day late - at least they were delivered. On this occasion the flower order which was placed through Bloomlocal wasn’t even delivered. After calling the florist and speaking with a member of staff about this, I was told that every attempt to deliver said flowers had been made. Both myself and the recipient were present at the delivery address all day and not once had anyone arrive with the order. I was then told that I can’t have a refund because ‘she’s not paid till the end of the month’ - not my problem? Why should I be charged for a product/service that has not been delivered and if I did want to get a refund I’d need to approach Bloomlocal although she’d contest this. Luckily, Bloomlocal saw sense that as I had not received the flowers and there was no proof any delivery had been attempted apart from a supposed voicemail being left that they would issue a refund. Absolutely shocking service and I wouldn’t recommend to anyone unless they have a burning desire to waste their time and potentially their money by dealing with incompetent staff with a backwards approach to customer service.
Good morning,
I know which order you are writing a review about and the information
you have written is not correct.
This is the first time we have delivered on bloom locals behalf to this address, The driver delivered to an address on whiteladies road, the door was shut and had a note on the door saying to call a number to make contact, which we did, this went to voicemail and a message was left explaining we had attempted to make delivery and to give us a call. We didn't receive a call back so we then tried the number on the order, which again we got voicemail, we tried again, got voicemail again, so we left a message. We then got a call back at end of working day around 4pm from a gentleman who spoke rather rude and abruptly to a member of staff, so I took the call, the sender said he had no interest in that we had tried to deliver and wanted a refund to which he was told, I hadn't taken any money off of him and he had to go back to the company he ordered with as I was paid by them not him, so couldn't refund a payment not taken by us, I would explain to bloom local that delivery was attempted and messages left, we had attempted to fulfil the order and a follow up service.
I am sorry this was not to your satisfaction.
Fantastic experience: Really nice service and very cheap prices deserves 5 stars!
Thank you
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