Venus et Fleur- Oculus World Trade Center Boutique
At Venus et Fleur, we are dedicated to redefining the flower gifting experience with our exclusive and luxurious floral designs. Our atelier of eternity roses and mixed floral arrangements is where artistry and passion bloom in every ingenious design.
We specialize in offering customizable, high-quality floral arrangements that are not only aesthetically pleasing but also endure over time. Our eternity flowers are a testament of love and appreciation, perfect for any occasion, from Mother’s Day to special celebrations. On our site, you can explore a variety of products, including hat boxes, floral frames, and home fragrances.
With same-day delivery options available in New York and New Jersey, we ensure that you can surprise your loved ones with exceptional details at just the right moment. Whether you choose a classic bouquet of roses or a custom creation, each arrangement is crafted with the highest level of craftsmanship and attention to detail.
Opening hours
Our comment from Flowerspedia about Venus et Fleur- Oculus World Trade Center Boutique:
Venus et Fleur, located in the Oculus World Trade Center, is renowned for its stunning floral arrangements that make perfect gifts for special occasions. Customers have consistently praised the beautiful designs and delightful fragrances of the arrangements, describing them as 'gorgeous' and 'one of a kind'. The attentive and friendly staff further enhances the shopping experience, with many visitors highlighting exceptional service.
Noteworthy points from customer feedback include:
- Timely delivery: Numerous customers remarked on efficient service and prompt shipping, with many receiving their items earlier than expected.
- Unique gifts: The company is appreciated for providing memorable and meaningful gifts, especially for occasions like Mother's Day and Valentine's Day.
- High-quality products: Many users have expressed satisfaction with the longevity of the flowers, with some noting they remain beautiful for years.
Overall, Venus et Fleur continues to impress with its exquisite promotional floral arrangements and exceptional customer service, making it a highly recommended destination for flower enthusiasts.
Venus et Fleur- Oculus World Trade Center Boutique: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Las opiniones más recientes en Google
4,5 out of 5 from 966 reviews
Fantastic experience: Stepped into @venusetfleur to pickup some gifts for Mother’s Day! Had a last-minute change of heart on the colors. It’s one thing to have gorgeous floral arrangements but it’s the service that really stood out. The staff helped me exchange the products smoothly. No attitude, no “why,” just pure attentiveness and respect. Highly recommend if you’re looking for something meaningful — Moms deserve the best
Negative experience: A nightmare. The absolute worst experience. Ordered on a Saturday for overnight delivery. Sunday comes nothing delivered where it needed to go. I made an inquiry Sunday and was told order was ready for delivery. Order was not delivered until Tuesday afternoon. Absolutely atrocious. Never again.
We truly appreciate your feedback and apologize for any inconvenience this may have caused. Our shipping carriers, UPS and FedEx, do not operate deliveries on Sundays, which means orders cannot be shipped out on Saturdays. Shipping timelines are calculated based on business days, excluding weekends. We understand how important timely delivery is and regret any frustration this may have caused. Please let us know if there's anything we can do to assist you further.
Negative experience: Hands down one of the worst customer service experiences Ive ever had. Ordered over $600 worth of items and paid for shipping to be delivered on 2/13. As promised by the site, the order would be delivered BEFORE Valentines day. Well, it didnt. The shipping label was created on 2/13… it didnt ship until 2/14 and didnt arrive until 2/17. 6 days with customer service and they have offered me zero information or resolution. Company Charges a stupid amount of money for dried flowers and a high end experience to be met with worse customer service than walmart. Maybe invest so of your insane profits in the customer service department. Thank god for AMEX!
Negative experience: Awful customer service and experience in general. I ordered a gift for Valentines Day on Feb 2 and was promised delivery between Feb 7 and Feb 13. I was called on Feb 7 and told there was some issue getting my order together and they would call me back with more details. I waited until Feb 11 with no call. When I called back I was told the order would be shipped out next day and I would get it on Feb 13. Today is Feb 15 and I still haven’t received my order. I’ve called multiple times gotten the run around that they need to speak to leadership and will call me back. No one ever calls me back. I’ve left complaints on their customer service page on the website. No response. This company ruined my Valentines Day. Awful customer service will never order from them again. Waste of time, stress, and money
Negative experience: Ordered an $850 flower arrangement on February 6th for a Valentines delivery. It’s now Valentines and nobody answers their phones or replies to messages. There is no updates or information provided as to delivery status! The immeasurable embarrassment they’ve caused is horrible! NEVER AGAIN!
Hi David,
We are truly sorry for the experience you have had with our company- we completely understand how upsetting and frustrating this must have been, especially on such an important day.
Our team was been handling an incredibly high volume of calls and messages surrounding Valentine’s Day and was been working around the clock to respond to everyone as quickly as possible. That said, we know this does not excuse the lack of communication or the inconvenience this caused.
This is certainly not the experience we aim to provide, and we sincerely apologize for falling short.
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