The Flower House

Hi, we are concerned to read this review as we have not received any complaints regarding the service or flowers, perhaps this should have been raised at the time of purchase rather than online, and it’s a more professional approach to rectify this.

Stock is also subject to availability.

While we always welcome feedback, it would have been more ideal to contact the store and specifically raise your concerns with us. The information provided here is extremely limited and we are unable to rectify anything without further information.

We take great pride in our work and customer satisfaction, and are always happy to resolve genuine concerns

Please contact the store and specify your concerns.


Regards, Marina

Thank you so much Ivana, always lovely to see you and we are so glad you love the service we provide

Hi Lee, thank you for your message.

I do apologise you're not happy.
As discussed on the phone, the order was placed 20th November with a request for all three corsages to be made for 21st Nov 2025. The colours you specified (pale/pink) were followed exactly, and no specific "design" , size, or fuller
corsage structure was requested or quoted. Your messages confirm this.
The photos provided were used as inspiration only which was stated, not a request for replication.
Larger corsages with filler, ribbon, artificial components, and specific wrist mechanics require different construction and higher pricing, and were not requested this was confirmed via text message with our staff member!

To be factual here it was not you whom collected the order, it was your friend she had arrived around 2:30pm 21st November, and this is when any concerns should be raised so the florist can adjust them immediately. At collection, the items were accepted. The corsages were collected at approximately 2:30pm by another person on your behalf, and they confirmed collection without raising any concerns. Again You then messaged at 2:59pm stating that you had picked them up, although you were not present at the time. As concerns were not raised upon collection, the florist did not have the opportunity to address them while you were here.

We also note that any concerns should be directed to the business landline which is the number you initially contacted when placing the order.
Contacting the store directly, and being present at the time of collection, allows the florist to immediately resolve any concerns on the spot.
When you contacted us via text, we immediately offered to rectify the issue, and the florist was prepared to make adjustments at no extra charge as soon as the corsages were returned in person.
You were offered the opportunity to return on the day, but you declined.

Another reason why ordering on time and collecting earlier is important is because it gives both the florist and the customer the opportunity to make adjustments if needed. Corsages are made on the day they are collected to ensure freshness, but planning, sourcing specific materials, and selecting exact mechanics require a minimum of 2 days' notice. Time spent planning and constructing each individual corsage is a major component of the final price. It is not only the cost of flowers - it is the labour, design work, and construction required to build each piece so it holds and lasts properly, artificial flowers alone are easier to sit and will hold better in comparison to fresh flowers again we were happy to adjust this but you stated you didn't have time. I'm disappointed myself because we would want you to be happy but it would be best had you come in and organized this and if you weren't satisfied then this would have been appropriately arranged.

Under consumer law, refunds do not apply to custom-made products where:

- the items were made according to the instructions provided an

- the customer (or their representative/friend) accepted the product at time of collection when it is necessary to dispute any changes required if unsatisfied

- the business offered a reasonable solution (alteration), and the customer declined to return the product for assessment.

On this basis, a refund will not be issued. The appropriate resolution available is review and alteration once all three corsages are returned directly to the florist on the day you required them which was 21st November.

In future with any florist business, we strongly recommend planning ahead, selecting a specific design in person rather than contacting us so that we can be clear on everything face to face, and allowing time before the event to approve the look. This ensures both the florist and the customer have a confirmed agreement with no room for misunderstanding or interpretation and a happy outcome for both parties.

Thank you.

Robert thank you so much for taking the time to give feedback, we are so glad you’re satisfied