Florans Flower Boutique - West Edmonton Mall

Fantastic experience: Wonderful flower shop. The bouquets are very beautiful and fresh, and the staff is friendly and helps you choose the perfect arrangement. There is a wide selection of fresh flowers here. I will definitely come back again. Thank uu, team Florans

Fantastic experience: Great service, found what I was looking for. Such a gentle bouquet

Fantastic experience: I would recommend this boutique for sure. Friendly staff and good quality flowers

Fantastic experience: I've been buying flowers here for two years now, for every holiday. The best flower shop in Edmonton

Negative experience: This is the worst place to order flowers from. I have had multiple unfortunate experiences with this place. First of all, for my birthday back in November, they delivered my flowers around 4 p.m. instead of 11 a.m., when the delivery was supposed to happen. Moreover, they delivered the wrong bouquet, and instead of letting me keep it (as a normal place would do), they said they would come back to pick it up. This happened a few hours after the delivery, and I didn’t know the bouquet wasn’t mine. I was on my way to a birthday dinner when the driver called and asked if I could come back home so he could pick up the flowers, because the girl who received my flowers was angry. I let the situation go, even though this kind of response to the situation is a shame. This is a business with Ukrainian owners if I am not mistaken, and I am Ukrainian myself — I can say this is a shame for a Ukrainian business and a total embarrassment. What happened today was the last straw. I received flowers yesterday (the bouquet was about $140), and today they are already dead. I love flowers and know when they are dying — this is not my first time receiving a bouquet. When I reached out to them, I received an “amazing” response: “The roses are sensitive and they are opening up, not dying.” Which is funny, because I definitely know the difference between flowers opening up and flowers dying. Shame and embarrassment. I am sorry for every cent spent at this place. Instead of offering a replacement for the shameful bouquet I received (which a normal place would do — I’ve had situations before where flowers weren’t fresh), I was told the flowers are fine. No matter how many chances I give this place, it never stops disappointing me. Embarrassing and shameful. I will clarify again, LESS than 24 hours after receiving the bouquet, the flowers are soft, the petals are falling off, and the flowers are already brown. Also my messages were ignored after. Also added the picture of how flowers looked day after (the last picture) and the business still is ignoring me :)

Fantastic experience: They have to most beautiful flowers and everyone should buy the glitter flowers more! They are the more beautiful flowers I’ve seen in a long while! I definitely recommend you coming here or get flowers, candles and they are so super nice and so very friendly!

Fantastic experience: The ladies here were super helpful! 10/10 would recommend. :)

Fantastic experience: Great service. Beautiful flowers. Thanks

Fantastic experience: Service was excellent and they provide beautiful flowers!

Fantastic experience: Excellent service! Quick and efficient. The accommodated my demands and I’m very satisfied! Five stars!

Negative experience: Very disappointing experience. We’ve been loyal customers of Florans for the past few months, and my husband even ordered from them three times in February alone. Unfortunately, our last order - a $200 bouquet of roses for our wedding anniversary was terrible. The delivery arrived almost at 9:30 PM, which already ruined the timing of the occasion. Even worse, the roses looked old, overly open, and some were already turning black. For a $200 bouquet, the quality was completely unacceptable. I emailed customer service hoping to resolve the issue privately instead of posting a public review, but they were unhelpful. Their first offer was only a refund of the delivery fee and a small discount for a future order. When I declined, they offered a $100 bouquet instead of simply refunding the order. After that, they stopped responding altogether. Very disappointing from a company we previously trusted. If you’re planning to spend $200 on flowers, I’d recommend saving your money and buying elsewhere.

Fantastic experience: I had a wonderful experience at Floorans Flower Boutique Store. Amina is such a kind and talented girl. She helped me to choose the perfect flower.

Fantastic experience: Great service. Amazing flowers

Fantastic experience: I recently bought a bouquet from Florans at West Edmonton Mall and I’m extremely impressed with their work. The bouquet was beautifully arranged, fresh, and thoughtfully put together with great attention to detail. You can really tell they care about quality and presentation. The staff was professional, friendly, and helped me choose the perfect arrangement. The flowers lasted long and looked stunning — exactly what I was hoping for. I highly recommend Florans to anyone looking for high-quality flowers and excellent customer service. I’ll definitely be coming back again!

Fantastic experience: Hey this place is great, prompt service and excellent product!! Amina and Lida very super nice!

Fantastic experience: Amazing service! Very friendly and helpful staff. Happy with the service. 10/10

Fantastic experience: Flowers look great and the match the style I was looking for! The also took the liberty to wrap it very beautifully for me!

Fantastic experience: Best flowers in town!!

Fantastic experience: I recently ordered flowers from this shop and had an excellent experience from start to finish. The arrangement was fresh, beautifully designed, and even nicer than I expected when I placed the order online. The staff were friendly and very helpful in guiding me to the right bouquet for the occasion, and they were happy to accommodate a few special requests. Delivery was prompt, the flowers arrived in perfect condition, and the recipient was genuinely delighted. It is clear they take great care in both their products and their customer service, and I would not hesitate to order from this flower shop again or recommend them to others.

Fantastic experience: Service was amazing very kind ladies and educated on different flowers :)

Fantastic experience: I was looking for a bouquet of flowers to take to the hospital. I’m happy I stop in at Florans, the girls were very pleasant and helpful. I got a beautiful bouquet in pastel colours. Thank you!

Fantastic experience: great service id highly recommend, real flowers that are left in water. they even let us keep the flowers there until we left the mall so we didnt have to carry it around. great people even better flowers.

Fantastic experience: Warm & Heartfelt Absolutely the best of the best! From the moment I walked in, I felt welcomed. The flowers were fresh, vibrant, and arranged so beautifully. You can really see the passion and care they put into every bouquet. I will definitely come back again!

Fantastic experience: Very quick made perfect bouquet for my girlfriend

Fantastic experience: Amina was very helpful and I will be back again!

Fantastic experience: Preety flowers and the staff is greatly helpfully

Fantastic experience: Thank you Amina for putting together a wonderful flower set for me at such short notice . Great pricing too!! I’ll be back!!

Fantastic experience: Everything was absolutely amazing, thank you so much!" Amina just wanted to say that the flowers were stunning, and they were everything I wanted. You understood my vision from the very beginning and I am so so grateful for all of your work!

Fantastic experience: Beautiful flowers, best in the mall. Recommended for your floral needs.

Fantastic experience: Very beautiful flowers and great service

Fantastic experience: Best flower shop in Edmonton, this is where I go for all my flower needs.

Fantastic experience: Beautiful flowers and excellent service!

Fantastic experience: Beautiful arrangements and fresh flowers that lasted longer than I expected. The staff were kind, helpful, and made the whole experience smooth and stress-free.

Fantastic experience: This place made beautiful bouquets and were so kind to their customers. I could tell how much hard-work was put into them.

Fantastic experience: Beautiful flowers and great customer service!

Negative experience: Ordered flowers for delivery on valentines and the delivery window i chose was morning but the flowers got delivered at 6 in the evening

Negative experience: *I was asked to delete this review and if I did agree to delete this review, I would be allowed a discount on a future purchase. I refuse to delete this review. Florans has a number of locations, and I do not think one review will have an overall negative impact on the company. However, I did edit the info below to reflect my opinion of my experience with this company. Thank you to Florans for the apologies regarding my order. I specifically ordered the Harmony in Bloom flower bouquet, since "ranunculus" was mentioned three times in the description. I paid a large sum for a mediocre bouquet that did not include ranunculus. While I understand that not all flowers may not be available, I was not notified that ranunculus were not available, otherwise I would have asked to purchase another bouquet. The flowers I received look a little sad, and the bouquet does not look at all like the beautiful bouquet advertised. Overall, this purchase was a huge disappointment - especially considering the value and sentiment of this purchase. I do not know which location the flowers came from: I ordered from the website as a general order.

Fantastic experience: The lady that help was kind and gave me a free vase I would recommend buy from Here

Fantastic experience: Stopped in quickly to ask about a flower arrangement. Lida did an amazing job with creating what I was hoping for. Will come back again!

Fantastic experience: I would like to personally say thank you to Florans for making this special day even more memorable with your beautiful, elegant roses. Thank you as well for assisting me with the delivery and accommodating the change in time. Thank you KC

Fantastic experience: Florans is an amazing flower shop! The flowers were fresh, beautifully arranged, and exactly what I was looking for. The staff was friendly, helpful, and really know their stuff. You can tell they care about quality and customer satisfaction. Highly recommend Florans for any occasion—will definitely be coming back!

Fantastic experience: Best people very thoughtful. Gave me great ideas

Fantastic experience: What a beautiful place! I would recommend shopping here for Valentine’s Day!

Fantastic experience: Always purchase gifts from Florans in WEM. It’s so convenient and they do a lovely job.

Fantastic experience: Great assortment of flowers! Amazing for any occasion. Highly recommend!

Fantastic experience: If you want a customized bouquet, they can absolutely arrange that for you! Just ask :) Thank you Florans team for such a great opportunity!

Fantastic experience: Amazing place to get flowers. I came in today and the lady working was super helpful in helping me choose the perfect flowers for my mother’s birthday. I’ll be coming back for Valentine’s Day for sure!

Fantastic experience: My favourite flower shop. They always have the best selection of flowers

Fantastic experience: They are very amazing, I really recommend and would buy from them again...

Fantastic experience: Beautiful flowers and great service! The flowers I bought from Florans Shop were fresh and stunning. Highly recommend

Fantastic experience: Amina was such a great help! Spoke to her through the phone and got what I was looking for. I’d highly recommend asking for her if you are looking for anything in particular. Super friendly as well. Wouldn’t know how else to recommend her enough, definitely deserves a raise!

Fantastic experience: A nice flower shop, and they helped me to wrap a beautiful flowers as a gift!

Fantastic experience: Catered to my needs super quick and efficient for a reasonable decent price! Got it done in 30 mins. Would recommend!!!

Fantastic experience: I’ve always passed by this shop and they have the most beautiful flowers! I picked up a bouquet and they are fresh and the staff ensure you have everything you need to take care of them. So friendly and they even have blue roses which is something I’ve never seen before!

Fantastic experience: It was amazing to visit your shop. The experience was outstanding. I would love to come back always again. Amina was great it was lovely seeing her today, the suggestion, the smile and sincerity was great. Shout out to this business owner

Fantastic experience: Amina gave me a great experience purchasing the order for my girlfriends bouquet and valentines day!

Fantastic experience: Awesome flower shop found just what I was looking for, for my anniversary! Amina was very helpful!!

Fantastic experience: Extremely happy I went here! They made a beautiful bouquet with the freshest looking flowers and for a really good price compared to what I usually pay at flower shops around this time of the year It’ll definitely be my go to from now on

Fantastic experience: I like this shop, they are so respectful and have a good taste. So i recommended it

Fantastic experience: Excellent flower boutique! Beautiful, fresh flowers and very well-arranged bouquets. The staff was friendly and helpful, and they made the whole experience easy and pleasant. Everything was done professionally and on time. Highly recommend!

Fantastic experience: Best flowers I’ve ever bought from & very very helpful when I was trying to pick which flowers to get.

Fantastic experience: lovely service, the flowers here are so beautiful and i am left satisfied everytime i come! would definitely recommend :)

Fantastic experience: Amina and Lida were so helpful in getting me flowers on a whim! They’ve given me advice on how to care for the flowers as well as vase keeping tips. Thank you for your help!!

Fantastic experience: Great service! nice flowers! At great prices!

Fantastic experience: Amazing flower shop, we had ordered an arrangement for our friend who graduated and it was so beautiful and custom to the colors she likes highly recommend!

Fantastic experience: Really good flowers with great prices!! Would recommend!!!

Negative experience: This is pathetic service. No one is available to respond. This page is extremely irritating and not responsive. Please be aware before ordering.

Fantastic experience: I stopped by Florans first thing in the morning and shared my vision with Lida. She completely nailed it! The flowers turned out even better than I imagined.

Fantastic experience: Helpful and Friendly staff. A great place to pickup flowers.

Fantastic experience: I cannot recommend this florist highly enough. From start to finish, the experience was seamless, thoughtful, and genuinely exceptional. They took the time to truly understand my vision, offered creative suggestions that elevated it, and executed everything flawlessly.

Fantastic experience: Nice place, nice flowers, the best customer service!

Fantastic experience: So beautiful! I ordered these online and they’re exactly as shown in the picture (and better). Thank you so much!

Fantastic experience: Omg, I love it. I had a wonderful experience. The flowers were fresh, beautifully arranged, and lasted a long time. The staff was very kind and helped me choose the perfect bouquet. Great quality and excellent service—will definitely come back!

Fantastic experience: Excellent customer service and so many beautiful arrangements to choose from. Highly recommend!

Fantastic experience: 100% legit shop in edmonton one of the best florans flower boutique shop at wem….

Fantastic experience: The service was perfect, and the lady even gave me a free vase since I had to drive a couple of hours. She wanted to make sure the flowers wouldn’t die and arrive safely!! Thank you!

Fantastic experience: Staff is really kind, come from far away and they were helping me to get the right stuff. I’d recommend anyone that wants to get some flowers to stop by, really great place, flowers and staff!

Fantastic experience: The flowers here are exceptional—rich, full, and clearly handled with care. Prices are fair, honest, and refreshing in an industry that often overreaches. What truly sets this place apart is the service: attentive, patient, and genuinely invested in getting it right. You’re not rushed, upsold, or treated like a transaction. Just solid work, done properly. Highly recommended.

Fantastic experience: "Bought flowers at the mall little shop called" florans "and the whole process was so quick and easy. The flowers are absolutely beautiful and the prices are really reasonable. I’d definitely recommend this place to anyone looking for flowers for any occasion.”

Fantastic experience: Florans Shop is truly amazing! Their flowers are always fresh, beautifully arranged, and made with so much care. If you ever need the perfect bouquet, this is the place to go—they really know how to make every flower look special.”

Fantastic experience: Really nice people, my girlfriend will be so happy to receive a gift from their boutique!

Fantastic experience: Amazing staff and amazing collection of flowers!! 100% recommend!!

Fantastic experience: I wanted something different and the ladies with their unique style came up with what I was looking for. I am thrilled with the results. They carry these cute little handbags that carry a beautiful candle of which they carry assorted 3 dimensional designs. Shopping in the mall is so pleasant. I definitely recommend this place to friends and family! Bonus-The price was less than I expected! This is going to be a wonderful surprise!

Positive experience: The quality they deliver is the highest in the city, but the prices for the size you get are a bit hard to stomach.

Fantastic experience: Very kind and helpful customer service in helping me choose an affordable bouquet for my wife!

Fantastic experience: Amazing service. The girls helped me out with choosing the exact present I wanted to gift to my close friend. They showed me different options and customized a bouquet in a way I wanted! Super satisfied

Fantastic experience: Great recommendations for bouquet and team was really helpful and professional!

Fantastic experience: They have beautiful flowers here, and their service is pretty great too. Worker offered fo store flowers until my return to keep them fresh.

Negative experience: Had a order that I wanted to pick up on a Saturday and pay cash as I have been scammed before when sending etransfer they didn't have the order available or ready dont recommend using this shop or there location on Calgary trail find somewhere else to go it ruined my perfectly planed day with the wife

Fantastic experience: Awesome help and very accommodating. For a small shop they do a lot for the customer!

Fantastic experience: “I love the flowers, and the shop is so nice! The arrangements are beautiful, and the atmosphere is welcoming. I’ll definitely come back again!”

Fantastic experience: There beautiful exactly like the picture I showed. She did an amazing job. I’m in love with the bouquets

Fantastic experience: Beautiful flower shop in the heart of West Edmonton Mall. The service here is fantastic and the arrangements are absolutely beautiful.

Fantastic experience: First time here picking some flowers for my friend's birthday, and the manager Amina is super helpful and friendly! She walked me through the process and I am so happy with the service! Thank you and I will be back.

Fantastic experience: They are very lovely people and are easy to get along with. Very easy and fast to order. Would recommend to friends.

Fantastic experience: This is by far the easiest and mindless transaction i have ever had very simple very helpful. I left happy and exicted to make someone else had with the most beautiful flower set very good deals and very helpful

Fantastic experience: They were very happy to help us with the flower arrangement we needed. The flowers we picked on site so we could leave with them. Very convenient for the Misericordia Hospital

Fantastic experience: Such a lovely flower shop! The flowers were fresh and beautiful, and the staff were super friendly. You can tell they really care about their work. I’ll definitely be coming back! ✨

Fantastic experience: Beautiful flowers, nice customer service. Awesome experience!

Fantastic experience: recently had the pleasure of visiting this charming flower shop, and I couldn’t be happier with the experience. From the moment I walked in, the atmosphere was warm, welcoming, and filled with the beautiful scent of fresh blooms. The selection of flowers was impressive—everything from classic roses and lilies to more unique seasonal arrangements