Florans Flower Boutique - West Edmonton Mall

Fantastic experience: Wonderful flower shop. The bouquets are very beautiful and fresh, and the staff is friendly and helps you choose the perfect arrangement. There is a wide selection of fresh flowers here. I will definitely come back again. Thank uu, team Florans

Fantastic experience: Great service, found what I was looking for. Such a gentle bouquet

Fantastic experience: I would recommend this boutique for sure. Friendly staff and good quality flowers

Fantastic experience: I've been buying flowers here for two years now, for every holiday. The best flower shop in Edmonton

Negative experience: This is the worst place to order flowers from. I have had multiple unfortunate experiences with this place. First of all, for my birthday back in November, they delivered my flowers around 4 p.m. instead of 11 a.m., when the delivery was supposed to happen. Moreover, they delivered the wrong bouquet, and instead of letting me keep it (as a normal place would do), they said they would come back to pick it up. This happened a few hours after the delivery, and I didn’t know the bouquet wasn’t mine. I was on my way to a birthday dinner when the driver called and asked if I could come back home so he could pick up the flowers, because the girl who received my flowers was angry. I let the situation go, even though this kind of response to the situation is a shame. This is a business with Ukrainian owners if I am not mistaken, and I am Ukrainian myself — I can say this is a shame for a Ukrainian business and a total embarrassment. What happened today was the last straw. I received flowers yesterday (the bouquet was about $140), and today they are already dead. I love flowers and know when they are dying — this is not my first time receiving a bouquet. When I reached out to them, I received an “amazing” response: “The roses are sensitive and they are opening up, not dying.” Which is funny, because I definitely know the difference between flowers opening up and flowers dying. Shame and embarrassment. I am sorry for every cent spent at this place. Instead of offering a replacement for the shameful bouquet I received (which a normal place would do — I’ve had situations before where flowers weren’t fresh), I was told the flowers are fine. No matter how many chances I give this place, it never stops disappointing me. Embarrassing and shameful. I will clarify again, LESS than 24 hours after receiving the bouquet, the flowers are soft, the petals are falling off, and the flowers are already brown. Also my messages were ignored after. Also added the picture of how flowers looked day after (the last picture) and the business still is ignoring me :)