Petals for less
Information about Petals for less
Opening hours
- sunday: 8h-18h
- monday: 8h-20h
- tuesday: 8h-20h
- wednesday: 8h-20h
- thursday: 8h-20h
- friday: 8h-20h
- saturday: 8h-19h
Our comment from Flowerspedia about Petals for less:
Petals for Less is a well-regarded floral shop in Edmonton, Canada, that receives rave reviews from many satisfied customers. Known for their stunning flower arrangements, the team puts a lot of care and creativity into each design, ensuring that every bouquet and centerpiece exceeds expectations. Customers have highlighted the following aspects of the shop:
- Creative Arrangements: Many reviews praise the unique and beautiful arrangements crafted by the talented florists, who can create stunning displays for occasions such as weddings, funerals, and celebrations.
- Outstanding Customer Service: Customers have consistently noted the friendly and helpful nature of the staff, who are dedicated to making each visit a pleasant experience.
- Fresh & Quality Flowers: The flowers at Petals for Less are frequently noted for their freshness and longevity, making them excellent choices for gifts and special occasions.
- Flexible Ordering Options: The shop offers a user-friendly online ordering system as well as on-site purchasing, accommodating various customer needs efficiently.
- Excellent Value: Many patrons appreciate the reasonable pricing that accompanies the high quality of the floral arrangements.
Overall, Petals for Less is a top choice for anyone seeking beautiful flowers and exceptional service. With a commitment to customer satisfaction, this florist continuously aims to create floral magic that brings joy and brightness to every occasion.
Petals for less: Reviews
3 months ago Fantastic experience: I ordered flowers to take to a funeral for my cousin. I gave my price range and a general idea of what I wanted. I was beyond happy with the amazing job they did. Several people commented on how great they looked. Thank you so much for the attention and care you put into the arrangement. It made a sad day a little brighter!
Hi Tammy, we are so glad that you were happy with the flowers we made for you. We always try our best to work within people's budgets and still give them something beautiful, so we are glad we hit that mark for you and added some brightness to the day! Take care, the Petals for Less Team.
4 months ago Negative experience: Charge $15 for delivery and don't even try to make the requested time or notify me when they could not. No apologies or remedies to make a customer happy. Will not use this florist anymore. I suggest not wasting your money here unless you are okay with flowers being delivered to your doorstep when it's -10 and your flowers die. Edit: wanted to add that the flowers do not look like the photo, much smaller than what was shown on their webpage. Responding to their comment: Our arrangement had 5 roses and the photo showed 7 just from the one angle. The arrangement was no where near satisfactory. Complete rip off. My first order with you guys had this same issue but it wasn't as bad as this order. All I am seeing is a consistent inability to match what you are advertising which leads me to believe you are intentionally ripping off customers. It's wild you thank me for the photo when you can see the embarrassingly drastic difference between what I paid for and what I got Also, we had to arrange someone to be there for the delivery after you contacted them and ruined the surprise. Why even have the option to select time of delivery when you can't honour it at all? Not to mention the delivery was the following day after the order so it shows that you didn't even try to make the time or contact me to find another time.
Hi Stephen,
Our apologies for any inconveniences you experienced with this delivery. As I mentioned over the phone, which additionally is stated on our website multiple times before checkout, we cannot guarantee any specific delivery times as we deal with a third party delivery service.
Our delivery fee is competitive with other shops in the city, and we do our utmost to fulfill any special requests but cannot guarantee any specific times.
We actually contacted the recipient before the delivery was sent out to ensure someone was available for the delivery as we cannot leave flowers on the doorstep without confirmation that someone will be home. The recipient stated that someone would be there to receive it which is why we had a successful delivery yesterday. Furthermore, it was marked by our delivery service that they were handed off directly and not left at the door. :)
With winter conditions, we wrap all of our flowers in a thermal bag to help prevent any cold-damage, which are rated for temperatures as low as -20. At the time of delivery it was around -5 degrees and our delivery was handed directly to the recipient, so rest assured, there should be no issues with frozen flowers.
We always do our best to make the arrangements look like the selection, but as it is stated before check out, some substitutions may occur depending on availability. At the time of this order, we were out of white oriental lilies and opted to use white calla lilies instead as that is our closest lily substitution.
This could have been explained further if you did not hang up on us when you called yesterday.
We appreciate your feedback, and apologize for any inconveniences caused. We are glad that the delivery was successful and that the recipient got a beautiful flower arrangement! (Thanks for the photo!)
Petals for Less Management
To respond to your edit:
The roses you see in this stock photo consists of a mix of roses and spray roses. We may have been out of spray roses at the time of the order, which would have resulted in us substituting out for other flowers to make the arrangement up to value. I would be happy to do a price break down of each of the flowers I see in the photo you provided to assure you that the arrangement received was up to value. The flowers in this photo alone seem to be over $70. This is before the vase or the labour is even taken into consideration. So rest assured, the arrangement you received is up to value, it just had a few substitutions to keep the general colour scheme similar to the selected choice.
Like I said previously, we cannot guarantee any timed deliveries. Our deliveries go out between 9am and 4pm as it is stated on our website. There is no option to 'select time of delivery'. We made contact with the recipient as it was far too cold to be left on the doorstep. This is our store policy when it is too cold outside. I am sorry that this did not work for your intended purposes of the flowers, but rest assured the flowers arrived healthy and happy (and not frozen).
We typically do not reach out to the sender further unless they explicitly instruct us to or we are unable to reach the recipient, as the recipient is the receiver of the flowers, and contact with them is made priority. We heard back from the recipient almost immediately, so truly there was no issue with the delivery.
We are sorry to see this frustrated you so much, and do hope your next experience with another flower shop is a better one. I would recommend ordering for pick-up the next time you place a flower order. This will allow you the chance to see the flowers before they leave the shop, as well as allow you to choose the exact time you need the flowers, avoiding any of this stress altogether.
We appreciate your feedback,
Petals for Less
4 months ago Fantastic experience: Beautiful flower arrangements! My family received one made by Talin and hands down the most beautiful I’ve seen. Made with such care and attention to detail!
Hi Chelsey,
Thanks kindly for the wonderful review! We will be sure to pass this along to the designer that made up your arrangement!
Have a wonderful day!!!
Petals for Less Team
5 months ago Negative experience: Despite requests from sender and receiver to cancel the order, company continued to process the order. Also, needlessly texted the receiver ahead of time spoiling the purpose of sending flowers. Lastly, harassed my family with a phone call then worried my parents and left my sister in tears. Talin was utterly useless, choosing to side with corporate greed rather than doing what any decent business would when confronted with the situation. How did our morals fall so far in this country in the last 20 years?
Hi Collin,
While I am extremely apologetic of the situation, and do wish there was more we could do, our store policy leaves us no choice but to report any order that may pose a potential risk to the sender, receiver, or another individual.
The email you sent your cancellation request to was an unmonitored no-reply email address setup by our website developer whose sole purpose is to send confirmations of the order. This email clearly states that it is a no-reply email as well as how to contact the shop if questions or concerns arise. This email is UNMONITORED and nobody at our company has access to it, or its contents. There was truly NO way that our shop knew of your intention to cancel this order.
We attempted to contact you immediately after the order was placed but were unable to reach you. As a result, we contacted non-emergency services to report this order and the recipient to see if we could obtain further information. Because we did not hear back from you before the order was prepared, the only cancellation request we had was from the recipient. As policy requires the sender to authorize cancellations or modifications, we then proceed with the delivery at the recipients request to exclude the card message. (Which you also initially claimed were never received.)
Out of respect, we will not share details into what the context of the card message was, but the recipient expressed sincere appreciation for our outreach and stated: “Thank you from the bottom of my heart for doing something. I don’t know if others would have done the same thing. Thank you a million times.”
The only phone call we made was to non-emergency regarding the card message. We are not responsible for any additional calls made.
The fact of the matter is this: had we processed the order without taking further action, and not bothered to show basic human decency and go this extra step, we still would have NOT received your cancel request that you sent to a NO-REPLY email address. The flowers would have then been delivered to the recipients workplace WITH this CONCERNING card message. I think we can both understand the severity of that situation. This outcome would have led you to be just as angry with us, if not more-so. Consequently, this would have also had repercussions with the recipient receiving these at their workplace, potentially contacting us, concerned why we would idly sit by and do nothing.
I truly do sympathize with the situation at hand, and offer my sincere apologies for any distress caused by our involvement. However, descending to your level by lashing out over the phone and sending numerous hurtful and cruel emails is not something I commend. Empathy is an extremely valuable trait, and I wish you the very best in finding it one day.
I stand by the decision we at Petals for Less made, and have zero regrets regarding the ‘morals’ you claim have dropped so far. We wish you the very best in the future.
Petals for Less Management
6 months ago Fantastic experience: Hannah helped put together a couple of great bouquets last minute. I really appreciated her hard work and artistic touch!
Hi Will! We were glad to help you Sunday morning, just in time for your event. Happy you liked the bouquets! Thank you for the lovely review! -Hannah and the Petals for Less Team
6 months ago Fantastic experience: Nice selection of flower arrangements and very curtious staff.
Hi RJ! We are so glad you had a great experience in our shop with both our flowers and our staff. Thank you for the great review, and see you next time! -The Petals for Less Team
7 months ago Fantastic experience: Workers at the shoppe yesterday were friendly and knowledgeable. The rose sticker one of the workers put on a boutique for a partner excited them as much as the flowers! Great job. 10/10 will visit again.
Hi David! We are very happy you found our staff to be so helpful. We appreciate the kind words, and are glad you and your partner enjoyed the flowers and the sticker! Have a great week, and see you next time! Thanks! -The Petals for Less Team
8 months ago Fantastic experience: Friendly and helpful. Great floral choices.
Hi Gordon!
Thank you so much for the kind review! We hope to see you again soon for any of your floral needs. Have an excellent weekend!
Petals for Less Team
9 months ago Fantastic experience: Outstanding customer service from Petals for Less, Janea and the delivery driver, Danny. They both went over and above to make sure the flowers I ordered were delivered. Very professional, the customer service that I was given made my day. I would highly recommend Petals for Less in Edmonton, Alberta. This was an extra special birthday flower arrangement, being out of province and placing an order online can be a gamble, thank you again. Keep up the fabulous work.
Hi Christine! Thank you so much for the kind review! We are delighted to hear of your experience with our shop and I will pass along this kind review to Janae and Danny!
Thanks so much! Have a great day!
9 months ago Fantastic experience: I had a bouquet ordered to family from out of province. Service was fast, communication smooth and price was fair! Thank you for a great gift for a special day.
Hi Cass! We are happy to help, and glad to hear everything went well! Thank you for the great review! Have a good weekend! - The Petals for Less Team
10 months ago Negative experience: Show up 1 hour before closing time because wrapping up 3 flowers takes them more than 20 minutes apparently. Customer based business with no customer care business.
Hi A P,
We are so sorry to hear of your experience at our shop. During the last hour, it is our store policy that we are unable to create any custom bouquets or custom-wrap any orders as we utilize the last hour to clean and prepare the shop for the next day as well as fulfill nightly closing tasks.
We can almost always have arrangements and bouquets made up in advance, so next time, please feel free to give us a call before pickup and we could take and process your order ahead of time, thus eliminating any wait times!
We appreciate your feedback and hope that your next experience meets your expectations.
Petals for Less Management
10 months ago Fantastic experience: Pedals For Less was an incredible addition for Elizabeth Lang. Thanks to the staff for the beautiful arrangements and great customer service, they help make the wedding day a tremendous success. Thank you!
Hi James, We are so delighted to hear of your happiness for the wonderful flowers we created and provided for the special day. Thanks for allowing us to be a part of such a special occasion. We will be sure to let our designer Carolyne know of your review!
Have a wonderful day!
Petals for Less Management
11 months ago Negative experience: One of the workers told me NOT to reserve one of the flowers I wanted as she said it would still be there in 2 days. Then I go in 2 days later and they are all gone. The way she responded to my request seemed like she did not want me to reserve the flowers in the first place.
Hi Ava, we are so sorry that happened. Very rarely do we sell out of our cymbidium orchids, so our staff member thought it would be safe for you to walk in and pickup day of, without having to worry about reserving them as we had lots at the time. Unfortunately they had sold out due to the busy week, causing them to be unavailable for you. We apologize for the inconvenience, and hope the substitute flower you chose worked out for you. If you would like to discuss this further, please reach out to us! Thanks,
Petals for Less Management
11 months ago Positive experience: I picked up some roses as a walk in customer. It took 10 minutes just to wrap them. When I peeked over the counter to see what was taking so long, I saw the lady was cutting all the leaves off. I noticed before she had them all done and stopped her. She should have asked!!! That’s not what I wanted. I clean them up myself, how I want, and before I put them in a vase. Then when done the cost for those flowers was way too much. Let’s see how long they last?! Our last two orders from online were also very disappointing. We paid too much for what we received. Prior to this, perhaps 4 months ago and prior, I was very happy with the flowers we received and that’s why I have returned. Now, I don’t know that I will be back. Other stores sell flowers.
Hi Larry, we're sorry for the experience you've had in our shop, as we always strive for a 5 star visit. It's typically a courtesy that we clean up the roses for our customers, but going forward we will make sure our staff know to ask prior to cleaning them up. Our roses, along with some of our other flowers, had to go up in price this year due to suppliers increasing the charge, but we are sorry if you weren't made aware of the price beforehand. We appreciate your feedback and we hope that if you do come back, we're able to provide you with a more positive experience next time. Thank you and have a good day, Petals for Less Management
1 year ago Fantastic experience: Amazing staff
Hi Brittany!
Thank you so much - we're glad you enjoyed your visit!
-The Petals for Less Team
1 year ago Fantastic experience: Got beautiful flowers for mothers day.
Hi there,
Thanks for the wonderful review! We're so delighted to hear that you enjoyed the flowers and we hope you had an excellent mothers day!!
Petals for Less Team!
1 year ago Fantastic experience: I ordered over the phone for a celebration of life bouquet in April 2025. The arrangement was delivered and it was beautiful. I didn't express any colors or type of flowers and they put together an amazing arrangement. I would highly recommend! Thanks so much staff!
Hi Cheryl,
Thank you so much for the kind review. We are delighted to hear that we met your expectations and are happy we were able to provide excellent service for you!
We hope you have a wonderful day,
Petals for Less Team
1 year ago Fantastic experience: Amazing, fresh and affordable flowers
Hi Simran! Thank you so much for your review - we are happy to hear you liked our selection and our prices! That's our goal! Thank you and have a great week, the Petals for Less Team
1 year ago Fantastic experience: I arranged the arrangement and it’s delivery online it was very simple and the selection was great. We had to change delivery address at the time of delivery and they accommodated the change with no issue… arrangement was beautiful and service was excellent.
Hi Kelly,
Thanks so much for the kind words! We are delighted to hear about your experience with our shop and hope to hear from you again soon!
Have a great day!
Petals for Less Team
1 year ago Fantastic experience: I went in on Thursday and showed the lady what I liked about the arrangements in their cooler and requested a few specific flowers. Picked up on Saturday and the arrangement was exactly what I asked for. Very beautiful!
Hi Melanie! We are so happy you loved the outcome of your arrangement. A tropical mix is always beautiful so great choice! Thank you for your lovely review and have a great weekend! The Petals for Less Team
1 year ago Negative experience: Trash service, workers super lazy and unhelpful and it’s not just a one time thing is every time i go in, honestly do not recommend, and leaves stuff in the wrong place for pricing, and gives you attitude on top of that. unreal wouldn’t recommend this shop to my worst enemy lmao. edit: Reply is always “is Valentine day and we are busier than usual” yet I mentioned in my review that it wasn’t just Valentine day As I have been in there multiple times and quite literally the only one in the store yet same bad service. that reply is an excuse rather than taking accountability. again wouldn’t recommend this shop.
Hi Mo,
We are very sorry to hear of your experience in our shop. Believe it or not, Valentine's is one of the busiest days of the year for us, with over 1000% foot traffic from a typical day. Because of this we can not make custom bouquets or arrangements, and every item for sale is as-is with no modifications allowed.
Our staff is immensely knowledgeable in the floral-verse, with unique expertise in designing and creating amazing bouquets and arrangements, as well as providing service to each and every customer that walks through our doors. If a sign is in a wrong place, it was likely not intentional, and although we wish we could have the staff to make sure everything is constantly priced correctly, and every customer is able to have us create a custom bouquet on the spot, we unfortunately cannot realistically fulfill those expectations.
We pride ourselves on our excellent customer service, quick queue times and immense selection. Our staff goes above and beyond to help customers, however on a day where we are in a constant state of go-go-go, sometimes we are unable to see that every customer receives ample time and attention. We do appreciate your feedback, but urge you to understand the frenzy and chaos these major holidays put on the service and specifically the floral industry. We always recommend ordering ahead of time, so we can ensure that you receive whatever you are looking for.
We sincerely apologize for your experience and hope you can understand our perspective. It was a very long day for us yesterday and while it may have been your first interaction with a florist that day, it may have been our thousandth interaction.
Take care and have a wonderful weekend,
Petals for Less Management
1 year ago Fantastic experience: A very talented person put together the most beautiful arrangement. The variety of flowers were coordinated with the vase color. Everything looks so fresh and vibrant.
Hi there,
Thanks so much for the kind words! We are delighted to hear of your experience with the flower arrangement and hope to see you again soon!
Have a wonderful day and stay warm!
Thanks so much!
Petals for Less Team
1 year ago Fantastic experience: It had been a long while since I ordered from Pedals for Less but boy, I was not disappointed! I recall them doing a great job and they have even exceeded my hopes and expectations. Lady on phone was so friendly, informative. I ordered 2 sympathy bouquets and they were full and stunningly beautiful. Delivered with cards, on time. Well done, and thank you.
Hi Debbie! We appreciate such a nice review from you, and we are so glad that the arrangements exceeded what you were expecting. Thank you for your kind words, and we hope to see you again. The Petals for Less Team
1 year ago Fantastic experience: My new favorite place to get flowers, the shop is so cute, Jessica is a sweetheart. My partner was so impressed with the bouquet, I can't wait to go back for more
Hi Emily,
Thanks so much for the kind review! We are delighted you found what you were looking for from our shop and hope to see you again soon!
Thanks kindly and have a wonderful day!
Petals for Less Team
1 year ago Fantastic experience: I want to truly thank them. The excellent work that they did and even made me a beautiful boutonniere a couple hours before our wedding. The service and craftsmanship is absolutely incredible. This will be the only place that I use from now on!
Hi Peter - we are so happy to have helped you on your big day, and congratulations! Thanks for putting your trust in us with this momentous occasion, and we appreciate the great review! The Petals for Less Team
1 year ago Negative experience: Well I was very disappointed with my recent order from petal for less since the flower they sent me was not even close to what the picture on their website says. Different colours and styles…. Are these two flowers the same!!!! What do you think?
Hi Gholam! I am sorry to hear about your experience with us - while we do often have to make substitutions with the flowers depending on what we have available, I can see how this one was not what you were expecting. In situations like this, we like to correct the issue if we can. If you'd like to discuss it more, please don't hesitate to reach out to us, and we hope we can turn around your experience with us next time. Thanks, Petals for Less Management
1 year ago Negative experience: Awful customer service!
Please see response below to Micah. This review is from the same situation as the one below. It has been reported to google for spam.
Petals for Less Management
1 year ago Negative experience: Worst shop for good the white dude was absolutely rude and unprofessional.
Hi there,
Unfortunately, we were unable to fulfill your request of a large bouquet on the spot, as we do need time to put them together. A time frame for your request was given, which was refused. We always recommend calling to inquire or place an order ahead of time if you need something specific, so that we have ample time to create what you are looking for.
We offered alternative options to you as you needed something immediately and we were unable to accommodate your request on the spot. Combining two bouquets into one takes time as well, since it is essentially is making a new custom bouquet.
Our kraft paper is our primary wrapping, as it repels the water and also protects from the cold. In the winter especially, it is our best option for protecting the flowers from freezing.
We offered options for items that were ready-made in our front cooler, and are very sorry you did not like the answer that was given to you. At Petals for Less, we strive to provide excellent customer service. However, we must be realistic with our time windows for creating custom bouquets. It takes time to prepare, process and create what you are looking for, and we do not want to rush in order to ensure that you're getting what you want.
We are very sorry for any inconveniences caused and do wish you the best in finding a shop that can accommodate your requests on the spot.
Take care,
Petals for Less Management
1 year ago Fantastic experience: I had a minor issue with the christmas arrangment that I order for delivery. I have ordered from here for the past three Christmas and always exremely happy with the arrangents of the flowers and were very long lasting. I am from another province and the order was for a relative. I spoke with the manager who was very accomodating and provided excellent service to rectify the issue. I want to thank Hannah. You are a kind and caring person. I will be continuing to order from here. You will not regret ordering flowers from Petels for Less. Miranda R
Hi Miranda, thank you for the lovely review and kind words, we appreciate your continued support of us here! We're so glad that we could fix the issue for you and happy to hear all is well. Have a very happy holiday season and New Year ahead. Thanks, Hannah and the Petals for Less Team
1 year ago Positive experience: Super cute store. LOTS of options for plants, arrangements, bouquets, gifts etc. A little bit expensive but definately worth it. And the staff have always been very sweet
Hi Sarah, thank you for the lovely review - we're so glad you enjoyed your trip to our shop! We hope next time we can make it a 5 star experience for you. Thanks, the Petals for Less Team
1 year ago Fantastic experience: Walked in looking for a small black and red combo arrangement. They had none, but quickly offered to make one in 15 min! They went above and beyond, helped me pick out flowers, talked pricing/ budget, and created the most beautiful arrangement! So fast, easy and had the most polite staff. Highly recommend! I will be back!
Hi Cia! Thanks so much for the kind review! We're so happy to hear of your experience at our shop and hope to see you again soon!
Thanks kindly and we wish you a wonderful week!
Petals for Less Team
1 year ago Fantastic experience: I was stranded and needed a display flower for a funeral. I called Petals around 8 am for an 11am funeral service. They took my order and oh boy, did they suprise me. They did a beautiful flower on such short notice. I strongly recommend
Hi Patience, we are so happy that we were able to help you out, and glad that you loved the arrangement we created for you! Thank you for the review and we hope to see you again! - The Petals for Less Team
1 year ago Fantastic experience: I've been coming here for years, but my 5 star review today is because of a newer employee named Carolyn. She is absolutely AMAZING! So kind, helpful and informative. She went above and beyond to make sure I was satisfied, and when I tried to tip her she insisted on sharing her tip with the rest of the staff. She is extremly talented and created such a beautiful arrangement of exactly what I requested. Thanks again Carolyn you are the best!
Hi Brenda,
Thank you so much for the kind words and great review! We are happy to have Carolyn as part of the team, and are so glad she went above and beyond for you! Thanks for your input, and have a great day. The Petals for Less Team
1 year ago Fantastic experience: Friendly staff willing to help thx
Hi Brett, thank you for the 5 star review! We're are pleased you found our staff so helpful, as we pride ourselves on customer service! Thanks and have a lovely weekend, the Petals for Less Staff
1 year ago Negative experience: I received a beautiful bouquet from my family in Ottawa for my 65th birthday on August 2nd. They seemed fresh ,but they started wilting fairly quickly.I made sure to water them. Everytime I did I found water on the table, but figured I must have over watered. I put them on a plate, but the water was still there. When they were dead, I started to take the arrangement apart. Low and behold there was a break in the pot that the arrangement was put in and a major crack. Most of the flowers were not fully immersed in the foam. Which meant they were not getting water.Truly unfortunate My family I am sure paid quite a bit of money and wanted me to enjoy them. Just very sad that this occurred and I did not see it before the arrangement died so quickly.THANK YOU FOR YOUR Responding to my REVIEW.Unfortunately I did not know about the 5 day time limit.I definitely would have used it.I wish I knew about it. I’m sure they spent a lot of money.Only your business sticker on the wrapping & the card from my family who purchased it from Ottawa.
Hi Jo-Anne,
We are so sorry that happened to your arrangement! That is disappointing to have your gifted flowers wilt and break on you. At Petals for Less, we do offer a 5 day replacement guarantee when flowers are wilting or dying beyond your control, once you receive them. We wish you would have called us as we could have sent out a brand new arrangement in an attempt to rectify the issue. Thank you for your feedback, and have a good day. - the Petals for Less Team
1 year ago Fantastic experience: I loved this place. The flowers are beautiful.
Hi Meryam,
Thank you so much for the lovely 5 star review! We are glad you enjoy our shop and our flowers. Have a lovely day - The Petals for Less Team
1 year ago Fantastic experience: Beautiful and helpful stuff
Hi Filmon!
We're so happy you had a great experience here with both our staff and our product. We hope to see you again next time you need beautiful flowers! Thanks - the Petals for Less Team
1 year ago Negative experience: It is very bad, the treatment is worse than that, and the prices are very high. I do not know why
Hi Aisha,
We are very sorry to hear of your experience at our store,
But we're wondering where we went wrong and want to know more.
We pride ourselves on quality treatment of flowers,
And customer service is considered one of our superpowers.
Our prices are competitive with other shops in the city,
It's such a shame you were unhappy. Truly a pity.
Going forward if you wish to voice a complaint or two,
Reach out to us first and we can try and solve it for you.
However considering you preferred to leave a confusing review,
We hope you now realize we enjoy riddles too.
Have a great day!
Petals for Less Team
1 year ago Negative experience: my partner ordered a bouquet of roses today for delivery that costs 59.99 + tax that costed him 70$. when i unraveled the roses one by one to cut the stems to put in the jar, i saw one rose where its stem was broken and they tried to "fix" it by stapling it upright. i wouldve let it slide if it was supermarket/costco flowers but this is a flower shop, no? supermarket/costco bouquets even take out the thorns for u. bouquets from other flowershops also take it out but idk y u guys dont.
Hi Danielle,
We are very sorry for the poor quality control we had over the roses you received in your Skip the Dishes order yesterday.
We always recommend reaching out to Skip the Dishes customer support directly for any issues with orders as they handle all transactions and are able to assist with any complaints or concerns regarding orders.
Unfortunately, the only price we control on Skip the Dishes is the item price. All taxes, additional charges and delivery fees are out of our control and shown directly in a price breakdown before an order is placed.
As for the staple in the rose, we are very glad you provided photos as this is something that should not have happened and is honestly quite a peculiar instance. Because that is not a normal paper staple, it is not something we even have at our shop and it seems that the staple that binds the packaging the roses come in pierced the cardboard and somehow snagged one of the stems. Now while it was not intentional and an extremely rare occurrence, it definitely should have been noticed by our staff when the bouquet was made and we are very sorry for any inconveniences caused by this.
We do dethorn roses for any single rose stems or roses that will be handled individually, however we tend to stray away from excessive dethorning of roses for bouquets. Any wounds from removing the thorns on the stem of the rose severely increases the chance of bacteria getting into the stem, which can reduce the lifespan of the flower. We choose to leave thorns to increase the lifespan of the roses, as do many florists.
We're very sorry to hear to your displeasure with the bouquet you received and would be happy to try and make it up to you for the stapled rose. Please contact us via email or over the phone and one of our staff would be happy to assist you.
Thanks kindly for your understanding and bringing this to our attention. Going forward, we now know to take extra care unbundling the roses from our suppliers and ultimately avoid any hidden staple attacks!
We hope you have a wonderful day, and assure you that you will have a better experience on your next order.
Take care,
Petals for Less Management
2 years ago Fantastic experience: Great selection. Reasonable prices
Hi Tariq,
Thank you kindly for the wonderful review! We hope to see you again soon!
Have a wonderful day,
Petals for Less Team
2 years ago Fantastic experience: Petals for Less provide excellent service! The quality of the flowers are amazing! Thank you for everything!
Hi Paulette,
Thank you so much for the wonderful review. We are happy you were able to find a good selection of fresh flowers during your visit and hope to see you again soon for any of your flowery needs!
Have an amazing day!
Petals for Less Team
2 years ago Fantastic experience: Have been here many many times for flowers. They are fresh and their bouquets are well arranged. They have a good selection of bouquets at various price points. Staff are very helpful and store is clean. Recommended for sure.
Hi there,
Thanks so much for the kind review! We do our best to always have a fresh supply of flowers and arrangements ready in our walk-in cooler! We are delighted to hear you have a pleasant experience in our shop and welcome you back any time for any of your flower needs!
Have an amazing day!
Petals for Less Team
2 years ago Fantastic experience: They were so accommodating to me with all of my requests and changes (COVID wedding) the flowers are beautiful and the staff are very helpful and friendly. Love that they are on skip the dishes now, it made sending a bouquet to a friend very simple and seamless.
Hi Alison!
Thank you so much for the kind review. We're so delighted to hear that we were able to help you out for the wedding florals and our customer service met your expectations.
We are delighted to provide many options on Skip the Dishes and are very grateful for support like yours that allows us the ability to provide flowers around the clock not only in-store, but via Skip the Dishes and UberEats as well!
We hope to see you again soon! Have an amazing day!
Petals for Less Team
2 years ago Fantastic experience: Good price. Nice job
Hi Judy!
Thanks for the kind review! We hope to see you again soon for any of your flower needs! Have a great weekend!
Petals for Less Team
2 years ago Fantastic experience: Yesterday I rang Petals for Less in Edmonton from Lake Macquarie, NSW, Australia to order flowers for our daughter-in-law, her mother and family after a death in the family. The woman that I spoke to was lovely and very helpful. Today they delivered the most gorgeous arrangement. Our son and daughter-in-law were amazed by the impressive display. I cannot recommend Petals for Less highly enough from the other side of the world. Thank you.
Hi Sandra,
Thank you so much for the kind review! We are so delighted to hear the kind words regarding your experience. We hope to hear from you again soon from all the way across the world for any of your flowery needs!
Thanks so much and have a wonderful day!
Petals for Less Team
2 years ago Fantastic experience: I got a gorgeous bouquet sent by my coworkers. It was very pretty and happy flowers even though it was for a loss in my family. The delivery was very fast as well, I will definitely keep them in mind whenever I get flowers
Hi Kira,
Thank you so much for the kind words in this review. We're glad we were able to provide a timely delivery of fresh flowers for you and wish you the very best on this chilly day.
Take care, we hope to see you again soon!
Petals for Less Team
2 years ago Negative experience: I have never seen such poor staff in my entire life. The lady that I was annoying at the counter was more interested in talking to her colleague. She had no interest in helping me pick out flowers whatsoever. I will never go back there again and I will be sure to pass this information to my friends. On top of the poor service from this incompetent person, most of the flower arrangements seem to be close to dead. I would give zero stars if I could ! After placing this review I decided to read other reviews and the comments by management. It appears that there seems to be a common problem with customer service at this store. The other problem looks to be from management and their lack of accepting responsibility and ignoring the problem. I hope others will read these reviews before going to this store
Hi Pete,
We are very sorry to hear you had such a poor experience during your visit to our shop. We appreciate you bringing this to our attention as we pride ourselves on excellent customer service as well as flower selection and quality. We reviewed our video footage to get a better understanding of the situation and will be taking action towards the staff you were dealing with at the time.
While we do appreciate you bringing this to our attention, this is simply not the customer service we wish to provide our guests and do wish you consider giving us another chance to not only better your review, but more importantly better your experience while visiting our store.
The fresh arrangements found in our walk-in cooler are made daily with fresh product arriving multiple times a week, so we are very sorry if you found any poor quality arrangements. We always offer a 5-day guarantee on any of our bouquets and arrangements, so you can rest easy knowing that they would last at least 5 days with proper care.
To follow up on your edit, at Petals for Less, we appreciate any and all reviews we receive regarding experiences at and with our shop. Not only do we strive to improve on each and every review, but we also take note and take action regarding each review in which we were in the wrong, such as the experience you had with us.
Once again, we do offer our sincerest apologies for any inconveniences we may have caused, and hope we are able to make it up to you next time you visit Petals for Less for any of your fresh flower needs.
We appreciate you taking the time to leave us this review, and wish you a wonderful day.
Petals for Less Management
2 years ago Negative experience: I've been coming to buy flowers for both my girlfriend mother and daughter for years and years for almost every occasion. I've recommended them to almost anyone who asks or is looking and have always received upstanding service. Today was much different. Who ever the person they hired to be in charge this day was the most belligerent awful person I've delt with I'm long time. Her condescending, irritating and quite honestly just rude attitude towards my questions and requests have lost these people a customer for good. Ive spent 1000s over the last ten years here.No longer will I recommend this place or will spend another dollar of my hard eared money. Thanks for the experience ladyhope you feel powerful flower girl. ( AND BY THE WAY all I did was ask politely to put dragons breath in the flowers. Would have taken all of 1 min. Sorry you felt that was too much work. I'll never be spending money at your store again. Your a goof. And your flowers are over priced anyway.
Hi Josh, Sorry to hear that you felt we were rude towards you. As you know, Valentine's is one of our busiest day of the year, and with it on the weekday, it means the entire week books up quite quickly, and we were booked up for custom orders by Sunday unfortunately. With that, we are unable to accommodate all the custom requests we normally do on a regular day, though we did offer for you to pick up at a later time. I can assure you our staff was being as pleasant as possible, as we pride ourselves on our customer service. With that being said, we do have store policies we must stick to during our busiest days, and we are sorry if that didn't work out for you when you came to pick up flowers, and wanted a custom bouquet on the spot. We had lots of flowers for you to choose from, and while we offered you a solution (picking up later/the next morning), which was rejected. Thanks, Petals for Less Management
2 years ago Negative experience: I ordered flowers for an anniversary and they were nice but lasted barely more than a week... not what I'd expect when paying almost $100 for flowers! Very disappointing, haven't had this issue with other places!
Hi Cody!
We are so glad to hear that the flowers were beautiful! We guarantee at least 5 days, and after that the lifespan can vary anywhere from 5-12 days with proper care (sometimes longer) depending on the type of flower itself. The price unfortunately doesn't change the lifespan of the flowers, but we are sorry you were disappointed! If you have any other questions please feel free to reach out to us directly! Thanks, Petals for Less Management
2 years ago Fantastic experience: I ordered flowers from petals for less for a funeral and my family was extremely satisfied with the quality of all of the arrangements. Thank you for the incredible service and timely delivery!
We are glad we could help at such a difficult time. Thank you for your kind review!
Petals 4 Less Team
2 years ago Negative experience: Very bad experience with their delivery. No respect for a surprise delivery times that was agreed on. Completely blown the surprise by a phone call to the receiving partner. Very bad service.
Hi Howard, while we understand your disappointment for a ruined surprise, we weren't the cause of that. The staff/coworkers called your recipient to let them know, as we didn't have access to their phone number. The only contact number we had was yours, like we stated on the phone when we spoke yesterday after the delivery. Along with this, there was no indication on the order itself about a surprise, nor that it had to be delivered at a specific time, (which was not agreed upon as we don't guarantee exact delivery times, only approximate times due to the large number of orders our shop gets daily). The only information provided was when they started the shift, but we did not agree that we would deliver it at that exact time, and while our delivery company we use does their best to meet delivery requests, we cannot guarantee them. I'm sorry to hear you think we disregarded your wishes, but we did everything we could with the information you provided, and we feel we don't deserve a 1 star review for something we did not do. Thank you for reaching out. -The Petals for Less Management
2 years ago Fantastic experience: Petals for Less is my go to person for all my personal and work flower deliveries.
Hi Indu!
Thank you so much for the kind review! It's always a delight seeing your name on orders and we're very grateful for your continued support of our shop.
We hope to see you again soon and have a wonderful day!
Thanks kindly,
Petals for Less Team
2 years ago Fantastic experience: Nice selection of flowers
Hi Mihaela,
Thank you so much for the kind review! We do our best to bring in a wide variety of seasonal cut flowers all the time, and we hope to see you again soon!
Have an amazing day!
Petals for Less Team
2 years ago Fantastic experience: I have been able to use these guys many times and they have never failed to impress. I give them a budget and a few guidelines and they create a setting that will blow everyone away. The staff is friendly and genuinely enjoys what they do. Great little shop and amazing people.
Hi Richard! We appreciate the kind review! We thank you for continuing to come to us, as we love creating the custom flowers for you. We're so happy you enjoy your trips here, and can't wait to see what you come to us with next!
Have a great weekend, the Petals for Less Team
2 years ago Fantastic experience: Lovely place! They had what I needed. I was in and out in record time! Thanks guys! Seyi
Hello Seyi,
Thanks for the wonderful review! We are very delighted to hear about your positive experience and hope to see you again soon for any of your flower needs!
Have an excellent day!
Petals for Less Team
2 years ago Negative experience: We purchased a $70 bouquet of flowers (including shipping fees) for a family that was grieving and had them delivered. After seeing the photos of what was sent we were so dissappointed in the quality of the flowers. My experience with Petals for Less in Edmonton left much to be desired, and I feel compelled to share my disappointment. This florist shop fell short in several aspects, resulting in a less-than-pleasant experience. First and foremost, the quality of the flowers I received from Petals for Less was far from satisfactory. They were wilted and lacked the freshness I expect from a reputable florist. This lack of quality was particularly disheartening, especially given the price I paid for the arrangement. Customer service was another letdown. The staff appeared disinterested and unhelpful when I expressed my concerns about the poor quality of the flowers. There was a lack of empathy or willingness to rectify the situation, leaving me with a sense of frustration and disappointment. Furthermore, the shop's website and online ordering process were clunky and outdated. Navigating the site was not user-friendly, and it was challenging to find the specific arrangements I wanted. Delivery was also problematic, as the flowers arrived late and in worse condition than when they were ordered. In summary, my experience with Petals for Less in Edmonton was marred by poor-quality flowers, lackluster customer service, and a frustrating online shopping experience. I would caution others to consider alternative florists in the area to ensure a more satisfactory experience when purchasing flowers.
SEPT 2022:
Hi there,
We are very sorry to hear about your displeasure with the $50 birthday bouquet that was received. Per our conversation earlier, we had the bouquet made up to above the price point specified and made a bouquet as close to the provided image as possible. The reference photo was for a bouquet which was double the price of the one ordered. The photo of the bouquet you provided shows only healthy, specialty flowers in a beautiful all-around bouquet. While the side view photo showed primarily hydrangea greens, that is only one side of the bouquet, another angle would show many more healthy flowers. If you have any more questions, feel free to give us a call and we can explain further.
Thanks kindly,
Petals Management.
SEPT 2023:
Hello again, It seems you have updated this review one year later without reaching out to us personally like we recommended above.
While we understand your continued frustration, hopefully this past year has given you a chance to find another preferred florist in the area. As we expressed initially, the photo you provided us showed no evidence of poor quality flowers, and we had ultimately concluded your real frustration was that the flowers were not made up more than double the cost/size of what they should have been. We worked with your budget to create a beautiful bouquet as close to the provided image as possible. We do offer a 5-day guarantee on our flowers, and if the photo did show evidence of poor quality, we would have happily replaced or credited the flowers.
When you placed this order, you referenced a previous bouquet off of our instagram at @edmflowersltd for what you wanted made up. We did our best to match the bouquet based on the price point you gave us. If you had opted to select one of the hundreds of bouquets/arrangements off of our website instead, you would have found the price, size, and photo all in one place. You did not place the order online.
We do not guarantee specific delivery times at our standard delivery rate. However if you wish to schedule a delivery for a specific time, we do offer rates to ensure flowers are delivered before specified times. The delivery was made before 4pm (and again, based on the photo we received, the flower quality had nothing to do with your initial complaint.)
To summarize, we did what we could with the instructions and budget we were given to make up a beautiful bouquet based on a photo of a custom bouquet on our social media. You did not use our website for this order, as it was a custom-piece. (We do offer designers choice options on our website, but for specifically chosen flowers and styles, we recommend reaching out in-person or on the phone to order so your recipient receives exactly what you were hoping for.)
We are very sorry with your unsatisfactory experience. As a business, going forward we would advise you to bring up all of your displeasures initially, rather that editing your original review over a year later with false grievances.
Take care and have a great day!
Petals for Less Management
2 years ago Fantastic experience: Super friendly staff and amazing selection of flowers on hand
Hi Vishal!
Thank you so much for the kind review. We're delighted to hear you found what you were looking for and hope to see you again soon!
Hope you have an amazing day!
Petals for Less Team
2 years ago Negative experience: Thats just for customer service i received otherwise seems like they have everything there. Usually go to different place but on labour day it was closed but when i visit there seems like people working dont like customers not even intrested what customer wants. Well doesn’t want to post review never did before just posting so it doesn’t make someone mood bad go somewhere where someone actually wants your business.
Hi d Singh,
While we are delighted you were able to come in and browse our immense inventory of fresh flowers, plants and incredible selection of gifts, we are very sorry to hear of your displeasure at our shop this past Monday.
Unfortunately we cannot control your preferred florists opening hours, however we can assure you that we are open 365 days a year! We pride ourselves on our quality product, continuous accessibility and exceptional customer service and did everything in our power to ensure you found what you were looking for. We apologize if you found that lacking.
We hope your next experience is more positive, as we look forward to greeting you for any of your flower-needs!
Take care,
Petals for Less Management
2 years ago Fantastic experience: We placed a bulk order for some DIY wedding flowers. The flowers arrived on time and were of fantastic quality. Will definitely be returning to Petals for floral needs in the future!
Hi Alexandra,
Thank you so much for your kind words and wonderful review! We look forward to seeing you again in the future for all of your DIY flower needs!
Wishing you an amazing day!
Petals for Less Management
2 years ago Fantastic experience: Ordered my wedding bouquet, bridesmaids flowers, corsages and boutonnieres for my wedding. They looked beautiful and lasted very long. All on time, no stress. Narmeen did our flowers. So very grateful! Highly recommend!
Thank you for such kind words Anna! We will pass it along to Nermeen that you loved her work, and we are all so happy you did! Congratulations and have a great day! -Edmonton Flowers LTD
2 years ago Fantastic experience: Me and my wife got our wedding bouquets from Petals for Less and they were better than we could have imagined! The consult was very thorough and got us thinking about the perfect bouquets for us. The day of our wedding, the flowers were beautiful, fresh, and designed perfectly! Thanks for making florals easy!
Hi Lauren! We are so happy to hear that we exceeded your expectations! We love to do weddings, and are so pleased to hear that you loved your bouquets! Ms. Nermeen did a beautiful job. Congratulations and thank you for the great review!
-The Petals for Less Team
2 years ago Fantastic experience: I had the pleasure of working with Petals for Less and their talented florist, Ms. Nermeen, for my sister's wedding, and I cannot express enough how impressed and delighted we were with the exceptional service and the stunning flower arrangement they provided. From start to finish, our experience with Petals for Less was nothing short of amazing. First and foremost, I would like to commend Ms. Nermeen for her exceptional skill and creativity in designing the flower arrangement. She truly understood the vision we had in mind and went above and beyond to bring it to life. The arrangement was an absolute masterpiece, capturing the essence of the occasion and adding a touch of elegance and beauty to the entire wedding venue. The choice of flowers, the color scheme, and the overall presentation were simply breathtaking. Moreover, the level of professionalism and dedication demonstrated by Petals for Less was truly remarkable. Ms. Nermeen took the time to listen to our ideas and preferences, offering valuable suggestions and guidance throughout the process. She was patient, attentive, and genuinely invested in making my sister's wedding day extra special. The attention to detail and commitment to customer satisfaction were evident in every aspect of their service. Furthermore, the staff at Petals for Less were a pleasure to work with. They were friendly, accommodating, and always available to address any concerns or questions we had. Their seamless communication and prompt responses made the entire planning process much smoother and stress-free. On the wedding day, when my sister saw the flower arrangement for the first time, she was overwhelmed with joy and pride. It exceeded all her expectations and truly enhanced the ambiance of the venue. Guests were in awe of the exquisite floral display, and many complimented the attention to detail and the incredible artistry of the arrangement. I wholeheartedly recommend Petals for Less and Ms. Nermeen to anyone in need of outstanding floral services. Their passion for their craft, combined with their professionalism and commitment to excellence, sets them apart from the rest. If you want your special occasion to be adorned with the most beautiful and captivating flower arrangements, look no further than Petals for Less. They will create a truly unforgettable experience for you and your loved ones. Once again, a heartfelt thank you to Petals for Less and Ms. Nermeen for making my sister's wedding day an unforgettable and magical event. Your outstanding service and remarkable artistry have left an indelible impression on us.
Silvereen, thank you so very much for the wonderful review!
We are delighted to hear of your positive experience with wedding florals in our shop. Thank you kindly for trusting us to be the source of the florals on such a joyous and monumental occasion. Nermeen is over the moon to hear your wonderful words and is grateful for the opportunity to bring those ideas and visions to life.
We hope you have an absolutely amazing day and wish your sister the very best,
Petals for Less Team
2 years ago Fantastic experience: I've been here on two separate occasions thus far and the arrangements have always been beautiful. Staff are super friendly and helpful and it has been an all around great experience. Will be coming back for sure!
Hi there,
Thanks so much for the kind review. We are delighted to hear of your experiences in the shop and can't wait to see you again!
Have a wonderful day,
Petals for Less Team
2 years ago Fantastic experience: Most beautiful bouquet I ever picked up. I looked at the flowers I liked and stated my budget and I was SHOCKED at how beautiful it was. I will be coming here for all my floral needs.
Hi S Lally,
Thank you so very much for the kind review. We are delighted we were able to make up such a beautiful bouquet for you but it seems we should be thanking you for such a gorgeous choice of flowers!
We hope to see you again soon and wish you a wonderful day!
Petals for Less Team
2 years ago Fantastic experience: I just want to thank you guys for these beautiful fresh flowers and the teddy bear, chocolates, and balloons are all wonderful. My wife really loves it. Highly recommended. THANK YOU THANK YOU SO MUCH ⭐️⭐️⭐️⭐️⭐️❤️
Hi Kevin! We are so glad that both you and your wife were happy with what we provided! We appreciate your review, and we can't wait to see you next time! Enjoy your weekend, and have a lovely day :) -The Petals for Less Team
2 years ago Fantastic experience: such gorgeous arrangements and better yet, such reasonable prices! i was beyond happy with all the staff that helped me, everyone was eager to assist and made sure i was happy with my purchase.
Hi E Bajar,
Thank you kindly for the wonderful review. We are delighted to hear of your great experience and hope to see you again soon for any of your flower needs!
Have a wonderful day,
Petals for Less Team
2 years ago Negative experience: Terrible store with terrible service. The flowers are in mega lousy quality, looks okay in the bouquet, but when you take the packaging off half of the flowers crumbled. If you could put 0, I would. Expensive poor quality flowers
Hi Viktor,
We are very sorry to hear of your displeasure with the bouquets you picked out from our shop. With over 35 years of excellent customer service, we are one of the busiest flower shops in Edmonton with fresh product arriving daily from all over the world and we strive to ensure every bouquet is made from fresh, quality flowers. Being open every single day of the year, we usually are able to accommodate for any requests, but due to you arriving after our designers had left for the day we were unable to fulfill your wishes for a large custom arrangement. We had offered to make up a custom bouquet similar to what you were looking for but you opted to leave the shop instead. When you returned, it was unfortunately too close to closing to make up any custom bouquets which is why we directed you to our in-store cooler with plenty of options for same-day premade bouquets. The bouquets you selected were made fresh that day so we guarantee they were of the best possible quality. Rest assured, our prices are competitive with any flower shop within the city, and with a little research, I guarantee you would arrive at the same outcome.
To help ensure you will not be disappointed, consider reaching out to shops to see if they can accommodate your requests in advance.
Wishing you a wonderful day,
Management, Petals for Less
3 years ago Negative experience: Beware!!! Ordered sympathy arrangement online. Luckily I had picked up as the arrangement was unacceptable. It was made with flowers that were hanging and drooping, completely inappropriate especially for the occasion. The manager at the time agreed so I ended up replacing the arrangement out for one in the cooler. It was priced less than my original order. They would not refund the difference but instead they offered in-store credit which they said they’d keep on file. Came in today for another sympathy arrangement and to use my credit and they refused as they said it was expired (manager said I was told at the time). I was NOT told that there would be an expiration if that was the case I would insisted a refund for the original unacceptable/botched order. The instore credit is actually my money and should be honored! Especially since they should have provided a refund in the first place! Beware - 1. online orders can be unacceptable subpar/poor and inappropriate sell 2. They do not offer refunds when they are at fault with substandard product. 3. They do not honor instore credit.
Hi Cheryl & Randy, I completely understand where your frustration is coming from, as not knowing something expires can be disappointing. However, it is a store policy of ours that store credit is to be used within a year, and it is dated a year from the original problem. As such, your store credit expired November of 2022, and your initial experience (which it seems was negative, however we did our best and you left happy at the time) would have been November of 2021. It is also mandatory for our staff to let every customer know upon giving store credit that it expires in one year - so I'm confident our staff followed that protocol, as the managers you spoke to today, would have been the ones helping you back then. Though with it being so long ago, I completely understand how it could have slipped your mind. It is also our store policy to offer store credit OR a replacement arrangement when we've missed the mark with our flowers, as they are perishable items. It appears we gave you both options, to make sure you were happy. We always do our best to get our flowers as close as possible to the photo you see when ordering (like in 2021), and upon hearing your displeasure, we fixed that situation to the best of our ability. When we've made a mistake, we always do our best to rectify it. I'm sorry to hear you are so unhappy with our store policy, but I assure you, we do honor store credit, when it is within the year to be used. We unfortunately cannot follow up with those who have credit to make sure they know to use it. It is the recipient's responsibility to keep track of their own store credit. Thank you for taking the time to review us, and have a lovely day. Management, Petals for Less
3 years ago Fantastic experience: Flowers were absolutely beautiful! Briana went above and beyond. Will definitely purchase from Petals for less again!!
Hi Jo-Anne!
We are so happy to hear that you loved the flowers, we will pass that on to the designers! Thanks for the great review, and have a lovely weekend!
-the Petals for Less Team
3 years ago Negative experience: Was looking to get a bouquet and 9 individual flowers. The gal at the desk was not helpful, the premade bouquets were simple with nothing special. Most of the flowers were wilted. I walkout and found another florist.
Hi Bren! We're sorry to hear about your negative experience at the shop! We pride ourselves on our customer service, so that is unfortunate to see. We always direct people to our walk-in cooler first , to see if something we have pre-made catches their eye, or to get ideas of what they want customized based on the wide selection of fresh flowers, and greens that we have in stock! If nothing is up to the expectations of what you are looking for, we are always more than happy to help create a custom bouquet if/when asked!
As for the individual flowers, we are one of the few shops that let customers pick and choose their own single flowers and we like to give you that option! If you needed more help we would have absolutely been happy to help, had we been asked.
Our flowers are checked regularly throughout the week, and are kept as fresh and clean as possible! Again, our apologies for your experience and if you come in again, please don't hesitate to reach out should you have any questions, we'd love to turn your next visit into a positive one!
Thanks, Petals for Less Management
3 years ago Fantastic experience: Saved the day! We were looking for unique flowers for a wedding and after several hours of searching, we found them here. Great service and selection! Decent pricing!
Hi Trudy,
Thankyou so very much for the kind review. We are delighted to hear that you were able to find what you needed in our shop! We hope to see you again soon!
Have an amazing weekend!
Petals for Less Team
3 years ago Fantastic experience: Luv luv luv this place.
Hi Christopher!
We luv luv luv that you had such a positive experience with us! We hope to see you again soon and thank you for the great review!
Have a lovely day!
-The Petals for Less Team
3 years ago Negative experience: Hopefully this reaches the right audience. This review has everything to do with the service I received and not the actual products offered. Outstanding selection as always, but the two girls on shift March 18th around 5:00pm were anything but. When I entered I was greatly fairly warmly by the one with brown hair but her co-worker proceeded to say any “ANYWAYS” as I entered the cooler as if I was interrupting her conversation. I was not offered any kind of assistance while browsing .. they were much to busy enjoying their loud and frankly inappropriate conversation. Upon cashing out I was assisted by the other one… while still continuing her conversation (rude). She tried to charge me for a full dozen roses before self correcting and realizing it was a half. Lastly I asked her not the wrap the flowers and she proceeded to tell me in a very condescending tone I might add “It’s for the weather.” Which mind you makes perfect sense .. had I not been going to put them on a grave; I replied just that. Unfortunately as beautiful as flowers may be, sometimes the reason behind them isn’t so pleasant. A reminder to the people that work there.. sometimes a smile and some good customer service can do wonders on a otherwise bad day. I hope she sees this and is able to make the necessary corrections to her sales approach. Better yet if she is so bothered by helping people perhaps a different job is in order.
Hello Danisha,
We offer our utmost apologies on behalf of your poor experience at our shop. Never once in our 30 years of business have we received a review regarding our staff or their attitudes towards guests within the shop. Rest assured, we will be investigating into this issue and dealing with it accordingly.
While we are delighted to hear of your experience with our selection in-store, we fully understand that selection and quality only goes so far within a retail setting. Excellent customer service is a fundamental attribute that we strive to provide for each one of our guests every single day of the year.
We do hope we are able to make it up to you next time you're in the shop.
Thank you kindly for bringing this to our attention, and do not hesitate to reach out and kindly ask to speak to one of our managers if you have any further questions or concerns.
We hope you have a wonderful day,
Petals for Less Management
3 years ago Negative experience: I usually get all my floral arrangements and fresh cuts from here (birthdays, grads, funerals, for office coworkers, Mother’s Day, dance competitions and shows, or just flowers for myself). I’ve ordered from here or walked in on many occasions over the years and usually almost the first place I think of when I need to get flowers. They are reasonably priced and have a good variety of different florals and foliage that I can’t get elsewhere. Today is Valentine’s Day and I called in at about 2:30pm to ask if I can just pickup 15 floral sleeves for a DIY. My daughter and I usually do this every year and is a tradition and we enjoy doing it, for dance shows and competitions. The DIY consisted of: wrapping and tying a stem of rose and a foliage in a sleeve for each little dancer. Today wasn’t an exception I needed to wrap 13 roses with my daughter for dance. However the individual on the phone was quite adamant that they “couldn’t do it at this time (today)”. I asked nicely and explained why I needed to purchase some sleeves. But she wouldn’t budge, because apparently it is the busiest day of the year for them. So I have these florals sitting in water on my counter that I won’t be able to hand out to these dancers. I was honestly quite upset and disappointed, almost angry, that they couldn’t accommodate for such a small request. But I guess it was because it was too small for Vday and wasn’t worth their time and effort. I honestly don’t know how hard it is to count out 15 sleeves and charge me $1 each if you like. I would also wait in line to buy them like every other customer. So kinda frustrated that something that seemed so simple wouldn’t be considered because it was too small in their books. Every time I would call in advance to make sure they had them available and as a courtesy before popping in. They were great in having them ready for me each time in the past but I was prepared to line up and wait to buy them today. Just placed a bulk order on Amazon for sleeves and water picks for our future DIYs.
Hi J.M.L,
Firstly, thank you for the continued patronage of our store, and we are so happy that you can often find the flowers and foliage you desire. We appreciate your kind words there.
Secondly, we apologize for your disappointment in not receiving the sleeves you were hoping for with your last minute needs. While typically we can meet those immediate requests, unfortunately on the busiest days like Valentine's Day, we shut down all new orders, be they flowers, vases or supplies (such as sleeves) a few days before. By no means was your request too small, and ordinarily we would've happily been able to supply you with sleeves. Though it might seem like an easy request, we were simply following holiday protocol - if we were to favour your late request, it would've been unfair to others who we had already said no to, that late in the day. We always advise ordering sooner rather than later for any type of order, big or small, around the busy holidays.
We understand your frustration, but as we mentioned on the phone, it was simply too busy for a new order of any kind, and we did our utmost to provide you with other solutions.
Thank you for reaching out, you can always reach us by phone if you do have any more questions. Thanks
3 years ago Fantastic experience: The flowers I get here are always beautiful and last for so long!
Hi there,
Thanks so much for the kind review!
We are delighted to hear it and hope to see you again soon for any of your flower needs!
Petals for Less Team
3 years ago Fantastic experience: Wonderful service from 3 young ladies. The flowers were also great
Hi Robbie,
Thanks for the kind review! We hope you have a wonderful holiday season and hope to see you again soon!
Thanks kindly,
Petals for Less Team
3 years ago Fantastic experience: Just popped in for some sprigs of eucalyptus. I was shown more types of eucalyptus than I knew existed! Very happy with my purchase and with the knowledge shared!
Hi Amanda! Thank you for your great review, we appreciate it! We were glad to help! :) - The Petals for Less Team
3 years ago Fantastic experience: Lovely flower shop. I have been driving by this shop for decades. Finally, today went in and bought a beautiful happy baby Nephthytis. And, a beautiful pot to put it in
Hi there! We're so glad you came in today and that you found this adorable plant and pot combination! Great choices and we hope we see you again! Have a lovely week.
-The Petals for Less Team
3 years ago Fantastic experience: It’s a lovely place, I got a dried bouquet! staff were super sweet.
Hi Laura!
Thank you so much for the review! We're glad you had such a positive experience :)
Have a lovely rest of your week,
The Petals for Less Team
3 years ago Negative experience: Worse flower place in town. Order flowers for my girlfriend on her birthday ask the girl to drop them off by noon, if they could they didn’t deliver untill 4:00. Worse service they don’t even know their own delivery schedule. Would not recommend to anyone.
Hi there,
In regards to your message, as per our multiple phone conversations, we stated numerous times that we cannot guarantee specific delivery times (i.e. before noon) and that it would be delivered sometime between 9am and 4pm. This was mentioned in your initial call to place the order as well as every follow-up call, each of which you hung up on us mid-sentence. Our delivery driver's records note that the order was delivered at 1:42pm - well before 4pm, when she would be off work as you stated over the phone. We told you the deliveries would be completed between 9am and 4pm. We deliver many orders each and every day, with an ever changing route and schedule which is why we cannot guarantee specific times. We make it priority to deliver during business hours, especially when it is stated they are at work.
I hope this clarifies the issue for you. Please give us a call if you have any other additional questions. If you see the call through to the end instead of hanging up on us, you may be happier with the outcome.
Have a lovely day,
Petals for Less Management
3 years ago Positive experience: Beautiful flowers I was there to get gladiolus which they did have. Just not a big selection at the time I was there. I did get enough though. This is my go to place for flowers. Their flowers are beautiful and long lasting.
Hi Ellen,
Thanks for the kind review. Feel free to let us know what we can improve on to make your next visit a 5-star visit!
Thanks kindly,
Petals for Less Team
3 years ago Fantastic experience: Great flowers, quick service, easy online ordering. Picked up myself in person although delivery was available. Quick and easy pickup.
Hi Mike!
Thanks so much for the wonderful review. We're happy you had such a good experience and hope to see you again soon!
Thanks kindly,
Petals for Less Team
3 years ago Fantastic experience: We had a family friend order what we thought was a funeral spray for my sister who passed, but after it was delivered to the funeral home, we were told it was a bouquet and we advised them it should have been a spray. The funeral called on our behalf and it was fixed ASAP, no extra charges as I’m pretty sure there should have been, and was delivered in time for her funeral the following day. Honestly so thankful for the great service and beautiful spray for my sisters coffin, thank you so much ❤️
Hi Stacey,
Thank you so much for the wonderful review. We were happy to have a fresh casket spray made up for the service and are delighted to hear about your pleasure with it. Thanks for working with us so we could make it up to you!
Take care, and we hope to see you again soon!
Petals for Less Team
3 years ago Fantastic experience: Cutest flower shop I've seen! All kinds of goodies besides flowers.
Hi Dayna!
Thanks so much for your review. We're so happy to hear about your experience here with us and hope to see you again soon for any goodies you may be looking for! Thanks so much! :)
Petals for Less Team
3 years ago Fantastic experience: Excellent service and a great selection of flowers at reasonable prices. I got a larger bouquet of mixed flowers and a box of chocolates to gift to a lady friend and it was around $36 including tax. The young lady put everything together very nicely and the lady receiving was very happy
Hi Joe! Thank you for the kind review - we are glad you enjoyed your trip here, and found what you needed! We hope to see you again the next time you need flowers!
Thanks, Petals for Less :)
3 years ago Fantastic experience: WOW I just ordered for the first time and left it up to the florist to design Amazing Great Price and service Big thank you
Hi Gord!
Thank you for your lovely review! We are so happy you enjoyed your experience with us, and we hope to see you again!
Thanks, the team at Petals for Less
3 years ago Fantastic experience: I ordered flowers over the phone for my daughters birthday from here and they were amazing. They made a beautiful bouquet. I was extremely happy. I have recommended Petals for Less to everyone I talk to. Very friendly to talk to.
Hi Linda, We are so glad you were happy with your bouquet as well as your experience with us! We hope your daughter loved it as much as you, and happy belated birthday to her! Thank you for the lovely review Linda, the Petals for Less team
3 years ago Fantastic experience: I ordered flowers for our wedding (pretty last minute - 2 weeks ahead) from Petals for Less. The staff was very helpful in fulfilling my order. The flowers were so fresh when we picked them up the day before the event. Thank you for providing materials for lovely centerpieces at our wedding.
Hi Cherry! Wow, your flowers turned out great! We were so happy to help you, and are very glad that you enjoyed your experience with us! Congratulations and thank you for the wonderful review!
- Everyone at Petals for Less
4 years ago Fantastic experience: I pre-ordered my lisianthus almost every 2 weeks competitive prices and then I add my own fillers love it here
Hi Melissa,
We are so delighted to receive such a nice review. Thank you! We love being able to bring in flowers for your orders (and lately the lisianthus has been beautiful!) We hope to see you again soon.
Petals for Less Team
4 years ago Negative experience: Not happy. Bridal bouquet was NOT fresh and we ordered WEEKS in advance. Some parts were so bad. My brothers asked her to trim it. Never again. Edit: I live about a 7 minute drive from the store…. Flowers don’t turn that fast….
Hi Farah, firstly, I apologize for your disappointment with your bouquet. The flowers for your wedding were brought in by FedEx on March 3, hydrated and then made up fresh for your pickup. However, I know sometimes we leave guard petals on roses to keep the different textures and colours of the roses, especially with quicksand roses like in your bouquet, and that's what we trimmed off upon your brother's request. We've done thousands of weddings over the course of our time as florists, and this is our first complaint of this nature - we are very sorry for your experience with us. We assure you the flowers were fresh as we could get, and the bouquet looked beautiful while it was in our shop, but of course we can't speak for after it left our shop at 10am. If you'd like you can call the shop, and we can discuss further. Thanks, Petals for Less Management
4 years ago Fantastic experience: Very well put together arrangements.
Hi Patrick,
Thank you so much for the kind words and wonderful review. We hope to see you again soon for all of your flower needs!
Take care,
Petals for Less Team
4 years ago Fantastic experience: beautiful flowers just received best ever thanks
Hi!
Thank you so much for the kind review. We are delighted to hear about the wonderful flowers you received and hope to hear from you again soon!
Take care, Petals for Less Team
4 years ago Fantastic experience: Flowers were ready as requested to be picked up on our Dec 4 wedding day. Our wedding guests love your flower arrangement. Thank you for the beautiful rose bouquets and table centerpieces. Reasonable price too!
Hi Khoi,
Thank you so much for your kind words. We greatly appreciate the review and are so glad to hear about the wedding.
Congratulations as well and thank you for choosing us to make your special day even more special!
Take care and best wishes,
Petals for Less Team
4 years ago Fantastic experience: I ordered online at 1am Nov.12th ON time for delivery in Edmonton the same day. My niece sent me photos around noon. Oh my goodness they were beautiful! I ordered the "Celebrate You" for a special birthday. If I lived locally this would be my go to floral shop! Thanks so much!
Hi Suzanne! Thanks for your wonderful review, we are so happy your experience was a positive one. A very happy (belated) birthday to your niece, and we hope you have a lovely day!
-Petals for Less Staff
4 years ago Fantastic experience: Just ordered my friend who was under the weather some flowers and could not have been happier. They were even nicer than the photo, with lots of buds to open which will make them even prettier. The service was great and will be using this company again. Thanks for making my friends day.
Hi Jean.
We are delighted to hear about the flowers your friend received. We look forward to hearing from you again and we hope your friend feels better soon!
Take care,
Petals for Less Team
4 years ago Fantastic experience: A wonderful hidden gem in Edmonton. Hannah does some incredible work here with arrangements - I mean, just look at the arrangement I picked up!
Hi Brendan! Thanks so much for the great review, and we are so glad you appreciate the arrangements! :) The Petals for Less Team
4 years ago Fantastic experience: Great service.
Hi Gillian! We appreciate your review, and we're happy to have helped! Thanks! -The Petals for Less Team
4 years ago Fantastic experience: I made a quick stop to purchase some flowers last minute. Staff were extremely friendly and helpful. I bought a vase as well and they cut the flowers and arranged them in the vase for me. I was in and out in 10 min. Prices were very reasonable. The flowers were fresh, beautiful, and long lasting. I’ll be back!
Hi Sharon,
Thanks so much for the kind review. We are so very happy to hear how we were able to accommodate for you. We can't wait to see you again soon!
Take care,
Petals for Less Staff
4 years ago Fantastic experience: Amazing!Thank u so much !The arrangement was so beautiful!
Hi Michele! Thanks so much for your wonderful review! We loved making the arrangement and are so happy it worked for you! Thanks again, the Petals for Less Team.
4 years ago Positive experience: Beautiful flowers. On time delivery. Easy to use website. Only thing I'm disappointed in was the quality of the premium flowers. I expected it to have many more pink roses. The picture does NOT reflect what you will receive.
Hi Ren!
Thanks for the kind words. I'm so sorry the flowers did not live up to expectations. We ensure that every arrangement is made up specifically to the price point provided.
Take care and have a wonderful day,
Petals for Less Team
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