Petals for less

Hi Tammy, we are so glad that you were happy with the flowers we made for you. We always try our best to work within people's budgets and still give them something beautiful, so we are glad we hit that mark for you and added some brightness to the day! Take care, the Petals for Less Team.

Hi Stephen,

Our apologies for any inconveniences you experienced with this delivery. As I mentioned over the phone, which additionally is stated on our website multiple times before checkout, we cannot guarantee any specific delivery times as we deal with a third party delivery service.

Our delivery fee is competitive with other shops in the city, and we do our utmost to fulfill any special requests but cannot guarantee any specific times.

We actually contacted the recipient before the delivery was sent out to ensure someone was available for the delivery as we cannot leave flowers on the doorstep without confirmation that someone will be home. The recipient stated that someone would be there to receive it which is why we had a successful delivery yesterday. Furthermore, it was marked by our delivery service that they were handed off directly and not left at the door. :)

With winter conditions, we wrap all of our flowers in a thermal bag to help prevent any cold-damage, which are rated for temperatures as low as -20. At the time of delivery it was around -5 degrees and our delivery was handed directly to the recipient, so rest assured, there should be no issues with frozen flowers.

We always do our best to make the arrangements look like the selection, but as it is stated before check out, some substitutions may occur depending on availability. At the time of this order, we were out of white oriental lilies and opted to use white calla lilies instead as that is our closest lily substitution.

This could have been explained further if you did not hang up on us when you called yesterday.

We appreciate your feedback, and apologize for any inconveniences caused. We are glad that the delivery was successful and that the recipient got a beautiful flower arrangement! (Thanks for the photo!)

Petals for Less Management

To respond to your edit:
The roses you see in this stock photo consists of a mix of roses and spray roses. We may have been out of spray roses at the time of the order, which would have resulted in us substituting out for other flowers to make the arrangement up to value. I would be happy to do a price break down of each of the flowers I see in the photo you provided to assure you that the arrangement received was up to value. The flowers in this photo alone seem to be over $70. This is before the vase or the labour is even taken into consideration. So rest assured, the arrangement you received is up to value, it just had a few substitutions to keep the general colour scheme similar to the selected choice.

Like I said previously, we cannot guarantee any timed deliveries. Our deliveries go out between 9am and 4pm as it is stated on our website. There is no option to 'select time of delivery'. We made contact with the recipient as it was far too cold to be left on the doorstep. This is our store policy when it is too cold outside. I am sorry that this did not work for your intended purposes of the flowers, but rest assured the flowers arrived healthy and happy (and not frozen).

We typically do not reach out to the sender further unless they explicitly instruct us to or we are unable to reach the recipient, as the recipient is the receiver of the flowers, and contact with them is made priority. We heard back from the recipient almost immediately, so truly there was no issue with the delivery.

We are sorry to see this frustrated you so much, and do hope your next experience with another flower shop is a better one. I would recommend ordering for pick-up the next time you place a flower order. This will allow you the chance to see the flowers before they leave the shop, as well as allow you to choose the exact time you need the flowers, avoiding any of this stress altogether.

We appreciate your feedback,
Petals for Less

Hi Chelsey,
Thanks kindly for the wonderful review! We will be sure to pass this along to the designer that made up your arrangement!
Have a wonderful day!!!
Petals for Less Team

Hi Collin,

While I am extremely apologetic of the situation, and do wish there was more we could do, our store policy leaves us no choice but to report any order that may pose a potential risk to the sender, receiver, or another individual.

The email you sent your cancellation request to was an unmonitored no-reply email address setup by our website developer whose sole purpose is to send confirmations of the order. This email clearly states that it is a no-reply email as well as how to contact the shop if questions or concerns arise. This email is UNMONITORED and nobody at our company has access to it, or its contents. There was truly NO way that our shop knew of your intention to cancel this order.

We attempted to contact you immediately after the order was placed but were unable to reach you. As a result, we contacted non-emergency services to report this order and the recipient to see if we could obtain further information. Because we did not hear back from you before the order was prepared, the only cancellation request we had was from the recipient. As policy requires the sender to authorize cancellations or modifications, we then proceed with the delivery at the recipients request to exclude the card message. (Which you also initially claimed were never received.)

Out of respect, we will not share details into what the context of the card message was, but the recipient expressed sincere appreciation for our outreach and stated: “Thank you from the bottom of my heart for doing something. I don’t know if others would have done the same thing. Thank you a million times.”

The only phone call we made was to non-emergency regarding the card message. We are not responsible for any additional calls made.

The fact of the matter is this: had we processed the order without taking further action, and not bothered to show basic human decency and go this extra step, we still would have NOT received your cancel request that you sent to a NO-REPLY email address. The flowers would have then been delivered to the recipients workplace WITH this CONCERNING card message. I think we can both understand the severity of that situation. This outcome would have led you to be just as angry with us, if not more-so. Consequently, this would have also had repercussions with the recipient receiving these at their workplace, potentially contacting us, concerned why we would idly sit by and do nothing.

I truly do sympathize with the situation at hand, and offer my sincere apologies for any distress caused by our involvement. However, descending to your level by lashing out over the phone and sending numerous hurtful and cruel emails is not something I commend. Empathy is an extremely valuable trait, and I wish you the very best in finding it one day.

I stand by the decision we at Petals for Less made, and have zero regrets regarding the ‘morals’ you claim have dropped so far. We wish you the very best in the future.

Petals for Less Management

Hi Will! We were glad to help you Sunday morning, just in time for your event. Happy you liked the bouquets! Thank you for the lovely review! -Hannah and the Petals for Less Team